Step 6. Identify The Caller Service Dn; Nortel Callpilot; Administrator Guide; Nn44200-601 01.11 Standard - Nortel CallPilot Administrator's Manual

220 Chapter 11 CallPilot voice forms: planning a voice form
Field in CallPilot
Manager's Voice
Form Field Detail
Page
Invalid Answer
Handling
Confirm Field
Save Response if
disconnected
Voice form field worksheet: No Answer field
Field in CallPilot
Manager's Voice
Form Field Detail
Page
Save Response if
disconnected

Step 6. Identify the caller service DN.

In this step, you must decide how the caller accesses the voice form. A
caller can access a voice form in one of two ways:
•
Copyright © 2007, Nortel Networks
.
Description
What do you want to happen if the caller does not
answer within 3.5 seconds? Specifically:
1. How many times do you want the voice prompt
repeated?
2. What do you want the voice form to do if the
retry count is reached? Choose one of the
following:
•
Go to the Next Field: The caller will hear
the next field prompt. (Transcribers will
hear "No answer was received.")
• Transfer to Revert DN: The caller will be
transferred to the revert DN you specified
on the voice form's caller settings.
• Disconnect: The caller will hear "Your
session will be disconnected in 10 seconds.
To continue, please press any key." After
10 seconds with no input, the caller will hear
"Goodbye," and the line will disconnect.
Do you want to require callers to confirm their
answer to this field?
Do you want callers' responses saved if they are
disconnected?
Description
Do you want callers' responses saved if they are
disconnected?
Directly. The caller dials a DN that is dedicated to the voice form and is
immediately connected to the voice form application.

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007
Use this column to
record settings for this
field
Number of times to
repeat the voice prompt:
___
Circle one of the
following:
• Go to the Next Field
• Transfer to Revert
DN
•
Disconnect
__ Yes
__ No
__ Yes
__ No
Use this column to
record settings for this
field
__ Yes
__ No