Table Of Contents - Nortel CallPilot Administrator's Manual

Contents
Chapter 1 How to get help
Getting help from the Nortel Web site 15
Getting help over the phone from a Nortel Solutions Center 15
Getting help from a specialist by using an Express Routing Code 16
Getting help through a Nortel distributor or reseller 16
Chapter 2 CallPilot administration overview
What is CallPilot? 17
What is CallPilot Manager? 18
Local or remote administration over an IP connection 18
Remote administration over a LAN or dial-up connection 18
Logging on to the CallPilot server with CallPilot Manager 18
Determining the CallPilot server status 21
Defining servers and locations for logon 21
Setting security options for CallPilot Manager sessions 22
Delegation of administrative tasks 22
CallPilot online Help and documentation 22
Using online sources 23
Contacting Nortel 24
Reference documents 24
Chapter 3 Delegating administrative tasks
Overview 27
Adding full administrators without mailboxes 28
Adding mailbox owners with some administrative privileges 28
Adding an individual administrator 29
Adding a group of administrators 29
Assigning administrative privileges 30
Suspending administrative privileges 30
Creating specialized administrators 30
Chapter 4 Mailbox administration
User creation templates and mailbox classes 34
How user creation templates differ from mailbox classes 34
Using templates to create new mailboxes 34
Maintaining a set of user creation templates 34
Copyright © 2007, Nortel Networks
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Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
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