Express Voice Messaging Service; Outcalling Services; Nortel Callpilot; Administrator Guide - Nortel CallPilot Administrator's Manual

154 Chapter 10 Configuring CallPilot services

Express voice messaging service

The express voice messaging service enables callers to leave a message
directly in a CallPilot mailbox. The call does not ring the mailbox owner's
telephone. Whenever callers dial the express voice messaging SDN,
they are prompted to specify the mailbox number, and then to leave a
voice message. An express voice messaging service can be configured to
automatically send messages to a specific mailbox.
Express voice messaging service provides the following capabilities:
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Configuration requirements
The CDN or phantom DN configured on the switch as the express voice
messaging service can be added to the SDN Table either when CallPilot
is installed or at a later time by an administrator with access to CallPilot
Manager Service Directory Number functionality.

Outcalling services

Outcalling services use the connected switch to make calls to telephones or
faxphones that are not associated with CallPilot mailboxes.
Outcalling services include
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Outcalling services can enable mailbox owners to send voice or fax messages to
external DNs on the public network. This means that these services can incur
toll charges for the calls they make. You can apply RPLs to control unauthorized
charges.
Copyright © 2007, Nortel Networks
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It provides a shortcut to callers who want to leave a voice message
to one or more mailbox owners.
It enables callers who reach a human attendant to leave a message
for a mailbox owner. The attendant conferences in the express voice
messaging SDN and enters the desired mailbox number, and then drops
out of the call.
It enables callers who reach a voice menu to leave a message directly
in a mailbox.
It enables an administrator to set up a guest mailbox without associating
it with a telephone. A visitor to a site can collect messages without
having a telephone designated for his or her personal use.
delivery to telephone (DTT)
delivery to fax (DTF)
remote notification (RN)

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007
ATTENTION