Nortel CallPilot Administrator's Manual page 209

Take the written paper form that you found or created in the previous step of
the planning process, and number the elements that make up your voice
form.
Most voice forms are made of the following types of prompts:
•
•
•
•
When you list the sequence of the prompts in your voice form, you can
verify whether the order is sound and logical. You also can spot any gaps in
information, for example, a question that you missed or an instruction that
you overlooked that provides critical information to the caller. At this stage,
you may find that a particular form does not fit the model of a voice form; it
is better to find this out early in the process.
When you are ready to begin, review the Guidelines for writing voice form
prompts immediately following the worksheet. These guidelines help you
compose the best prompts for your voice form.
Voice form flow and prompts worksheet
Prompt (field) Type of prompt:
name - Voice answer
- DTMF answer
- No answer
No answer (greeting)
Copyright © 2007, Nortel Networks
.
opening greeting
instructions
questions
end greeting
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
Seven steps to plan and design a voice form 209
Prompt text