Nortel CallPilot Administrator's Manual page 196

196 Chapter 10 Configuring CallPilot services
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ACCESS link events
Application event codes between 60900 and 60999 identify ACCESS link
events.
These include:
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Problem diagnosis configuration checklist
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Copyright © 2007, Nortel Networks
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43004 (the TSP started)
60920 (ACCESS link is not operating)
60921 (ACCESS link is operating)
Is voice port configuration consistent across all subsystems?
On the CallPilot server:
— Is the Contact Center server IP address properly configured?
— Is the ACD queue for ACCESS channels configured as the Contact
Center Voice Services SDN?
— Is the ACD queue for IVR channels configured as the Contact Center
Voice Services support announcement or voice menu SDN?
— Does the Class ID configured through Configuration Wizard equal
the ACCESS port channel configured on the Contact Center server?
On the Contact Center server:
— Is the CallPilot ELAN IP address properly configured?
— Does the ACCESS voice port channel equal the Class ID on the
CallPilot server?
— Is the port number configured as 10008?
On the switch:
— Is the ACD queue for ACCESS channels configured so that
IVR=YES and ALOG=YES?
— Is the ACD queue for IVR channels configured so that IVR=YES
and ALOG=YES?
— Are the ACCESS and IVR channels configured so that AST=0, 1
and CLS=MMA, FLXA?
— Are all CallPilot server ELAN VAS IDs configured so that
SECU=YES?
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007