Nortel CallPilot Administrator's Manual page 166

166 Chapter 10 Configuring CallPilot services
Not all e-mail servers support Read Receipts. For example, at the time the
document was written, Yahoo Mail and other popular e-mail servers did
not support Read Receipts. It is up to the user to determine if their e-mail
system supports Read Receipts.
To determine if the user's e-mail server supports Read Receipts, follow
these steps:
1.Configure a CallPilot mailbox to forward to an account on the desired
e-mail server.
2.Send a message to that mailbox. Verify that the MWI goes on at the
corresponding phone (MWI DN).
3.Verify that the message is received at the e-mail account. (If possible,
verify that a Read Receipt is requested.)
4.Read the message. (If possible, verify that a Read Receipt is sent out.)
5.Verify that the MWI light goes out on the phone (you may need to wait
a minute or so).
Also, some systems give Read Receipts a lower priority than other
messages, and Read Receipts may not be returned to the CallPilot system
immediately.
Several recommended CallPilot SMTP proxy servers
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Servers with known problems
Microsoft Exchange 6.5. When this server relays a message, it discards
all tags for requesting read receipts and converts them to a single
"Return-Receipt-To." This tag is not supported by Microsoft Outlook. If an
Copyright © 2007, Nortel Networks
.
Note: If the MWI goes out, this e-mail server currently supports Read
Receipts.
Note: This feature is not supported by CallPilot systems, and the option
will be disabled if a CallPilot address is selected.
Microsoft Exchange 5.5
Sun OS 5.8 (Solaris 8)
Sun OS 5.7 (Solaris 7)
Lotus Notes Domino Server 7.0 (If Inbound Relay Enforcement is not set)
Novell GroupWise Server 6.5 (If SMTP Service is enabled)
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007