Nortel CallPilot Administrator's Manual page 190

190 Chapter 10 Configuring CallPilot services
Educating mailbox owners
Refer mailbox owners to My CallPilot Useful Information for quick reference
cards and command comparison cards for the alternate interfaces.
Automating the choice of telephone interface for mailbox owners
and callers
A Session Profile setting in the SDN definition controls whether or not the
SDN interface style overrides the mailbox owner's preferred telephone
interface style. If this setting is disabled, callers to the standard voice
messaging SDN are presented with the mailbox owner's preferred telephone
interface style (following initial access to the mailbox).
Availability of CallPilot functions to users of alternate interfaces
Because an alternative telephone interface supports only core messaging
functions, the mailbox owner must use the CallPilot interface or a
web interface to access advanced multimedia messaging and mailbox
administration functions.
Service access
CallPilot Messaging uses the called SDN to determine which application or
service is to be offered. Individual services may then use the call record
information to offer different options. For example, the logon service uses
the call record information to determine whether to prompt for mailbox
number or password.
Each alternative logon and call answering application incorporates a service
menu. The service menu lets the caller leave a message in a mailbox,
dial an extension, or log on to a mailbox. The user interface style for Call
Answering is controlled by a mailbox class setting (telephone interface for
mailbox callers).
Limitations of alternate telephone interfaces
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Copyright © 2007, Nortel Networks
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no extended message header
provide the short message header option only.
no on the phone notification prompt
no administrative prompts such as those for recording the system
greeting or another mailbox owner's personal verification.
no commands to create or print fax messages
no RN or remote text notification administration prompts and commands
mailbox owners must use the CallPilot UI to configure notification
settings
no prompts or commands for maintenance of PDLs
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007