Running System Reports; Nortel Callpilot; Administrator Guide; Nn44200-601 01.11 Standard - Nortel CallPilot Administrator's Manual

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Running system reports

The CallPilot Reporter feature provides the tools you need to run system
status reports. Use CallPilot Manager to configure the report data to collect.
The administrator shortcuts on the CallPilot Manager home page provide a
link to the Reporter program.
Collecting report data
Operational measurements (OM) data is used for reporting system activity
and usage. Many activities within a CallPilot system generate OMs that you
can review, monitor, and evaluate with CallPilot Reporter. CallPilot collects
OM data on the OM server in 1–hour intervals. Reporter then retrieves the
data and stores it in the Reporter database.
To generate reports, OM data collection must be enabled. You can turn
OM data collection on or off in CallPilot Manager and store collected data
on the OM server for up to 10 days. The storage period for the Reporter
database is configured in Reporter. Refer to the Reporter online Help for
more information.
System status reports
These reports include data such as the number of callers who waited for
a channel and the number of callers who abandoned their calls. Run the
following reports to view statistics for each channel type:
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Traffic reports
Run the System Traffic Summary report to identify how much particular
services are used. For example, you can identify the percentage of total
traffic generated by a service. This gives you an idea of whether the current
channel allocations for that service are adequate.
Copyright © 2007, Nortel Networks
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data bits
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Service Quality Summary report
Service Quality Detail report
Channel Usage report

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007
Running system reports 225