Nortel CallPilot Administrator's Manual page 180

180 Chapter 10 Configuring CallPilot services
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Number-sign support
Mailbox owners must include the number-sign (#) in a dialable number to
terminate entry of access codes or authorization codes that follow the PSTN.
CallPilot does not support the use of number-signs in internal DNs.
Copyright © 2007, Nortel Networks
.
Date: Mon, 28 Jan 2002 17:26:21 -0500 (Eastern Standard Time)
The following recipient(s) could not be reached:
"Unknown" <VOICE=99,,99999999@cpi0005.ca.nortel.com>
Reason: The external telephone number used in addressing the
message could not be dialed.
Action
Check the NDN reason explanation (if available).
Attempt manual dialing of the number with estimated pause timings
Verify that DNs without pause or number-sign digits are OK.
If the Telset Application service did not start, check the address
format on the server-side.
Check whether the Telset Application service was involved. i.e.
Reproduce the problem and check whether the appropriate
application service started.
If the Telset service started then a SLEE trace may be required for
further analysis.
Remote Notification, Default Fax DN Attendant Transfer issues
require Telset application investigation (SLEE trace).
If you are using ISDN and further analysis is needed the following
information is required:
• M1: D-Channel (Monitor level 2) and ELAN traces
• CallPilot: AML, and SLEE traces
If you are using ISDN, ensure the speech path is established before
the pause characters are sent.
Using speed dial, verify dialling the number with all the appropriate
pause character and number-sign digits. If the call cannot be
completed using speed dial, it will not work using CallPilot.
Nortel CallPilot
Administrator Guide
NN44200-601 01.11 Standard
5.0 9 November 2007
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