Page 1 Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311...
Page 2 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless speciﬁcally authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Page 3 NOTES is a trademark of Lotus Development Corporation. NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation. QUICKTIME is a trademark of Apple Computer, Inc. RADISYS is a trademark of Radisys Corporation. ROLM is a trademark of Siemens ROLM Communications Inc. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
Page 5 Publication History May 2007 CallPilot 5.0, Standard 01.06 of the CallPilot High Availability: Installation and Conﬁguration is issued for general release. April 2007 CallPilot 5.0, Standard 01.05 of the CallPilot High Availability: Installation and Conﬁguration is issued for general release.
Page 7: Table Of Contents
Hardware included 29 Customer provided equipment 30 Supported hardware conﬁgurations 31 Chapter 4 Failover overview Introduction 33 Automatic failovers 34 Manual failovers 35 Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 8 Prepare the switch and install the 1005r servers 40 Prepare both 1005r servers 41 Conﬁgure CP1 and CP2 using the CallPilot Conﬁguration Wizard 48 Connect and verify LAN connections 68 Run Stage 1 of the High Availability Conﬁguration Wizard to check CP1 and CP2 conﬁguration...
Page 9: Contents
Reimage or replace a server in the High Availability pair 248 Chapter 7 Upgrades, migrations, and feature expansion Introduction 255 Guidelines 257 Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 259 Feature expansion task list 259 Prepare the switch 260 Install the new 1005r server (CP2) 261 Record the current 1005r server conﬁguration (CP1) 262...
Page 11: Chapter 1 How To Get Help
How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
Page 12 12 Chapter 1 How to get help www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
Page 13: Chapter 2 Introduction
"Reference documents" (page 19) Overview of High Availability In a High Availability conﬁguration, a pair of peer CallPilot servers are used in the place of a single server. Both servers are connected to the same switch (Meridian 1 or Communication Server 1000 [CS 1000]) and they are conﬁgured so that one CallPilot server is active (that is, processing calls)
Page 14: High Availability Hardware
The Mirroring connection is used for mirroring data between the two servers. ATTENTION These three connections are critical to High Availability operation. Nortel recommends that these three connections be made directly, using crossover cables instead of a hub or switch. Failure of any device such as a hub or switch in the signal path can create an unwanted results.
Page 15: Managed Tcp/Ip Settings
To accomplish this, Managed IP (also called virtual IP) addresses and host name settings are used. The Managed IP addresses and host name settings allow the pair of CallPilot High Availability servers to appear as one IP address to the outside IP network.
Page 16: Switch Connectivity
16 Chapter 2 Introduction Switch connectivity Both CallPilot servers have a DS30 connection to the switch. As a result, the number of MGate cards required in the switch is double the number required for a single CallPilot server. For a pair of servers providing 192 channels, the switch must have a total of 12 MGate cards installed (six MGate cards per 192 channels times two servers).
Page 17 High Availability server pair and is used to administer the Agent software installed on the CallPilot servers. By default, the Console software is installed on both CallPilot servers so administration of the pair can be done when the administrator is logged on to either server;...
Page 18: Failovers
• Failover limitations include the following: — Any connections (that is, calls in progress) to the active CallPilot server are lost after a automatic or manual failover occurs. — There is a window during the failover when neither the active nor standby server is available;...
Page 19: Reference Documents
If scheduled backups are preformed to a remote backup device (that is, a network share), the same backup device must be conﬁgured through CallPilot Manager on both servers in the pair. If the device is only deﬁned on the active server, any scheduled backups to that device fail on the standby server.
Page 21: Chapter 3 Planning And Engineering
Managed (or virtual) host name, Managed ELAN IP address, and Managed CLAN IP address to make the pair of servers look like a single CallPilot server to the end clients. The end clients include the following: •...
Page 22 • The switch uses the Managed ELAN IP address. When a switchover occurs from Node 1 (CP1) to Node 2 (CP2), the CallPilot applications and the switch do not change IP settings and the clients do not notice any changes. The Managed CLAN requires IP name resolution. This...
Page 23: Network Planning
CallPilot Reporter installation with historical data, after the upgrade, all new data is recorded against the new Managed host name. Any older data collected in CallPilot Reporter does not appear. If you do not reuse the existing host name, ELAN IP address,...
Page 24: Planning The High Availability Conﬁguration
CLAN address that responds to the ping command must be used. If there is no CLAN subnet (Nortel server subnet) at the your site, enter 127.0.0.1 as the CLAN Test IP address.
Page 25: High Availability System Checklist
High Availability system checklist Use the following table to plan and track the system settings for your High Availability servers. These settings are conﬁgured using the CallPilot Conﬁguration Wizard and the High Availability Conﬁguration Wizard. Table 3 High Availability system checklist...
Page 26 Link3 TN Link3 Key0 Link3 Key1 Configuration Wizard: Language Source Directory page Primary language Secondary language Configuration Wizard: CallPilot Local Area Network Interface page ELAN subnet IP address ELAN subnet mask Nortel server subnet (CLAN) IP address Nortel server subnet (CLAN)
Page 27: Facility Planning
CLAN Test IP Facility planning The location of the servers in a CallPilot 5.0 High Availability system is limited by the length of the DS30X cables, which connect the High Availability servers to the Meridian 1 or CS 1000 switch. The DS30X cables must be a maximum of 32.8 feet or 10 meters long.
Page 28: Switch Planning
DS30X cables). Because both servers are connected to the same switch with their own dedicated DS30X cables, the switch must have twice as many MGate cards installed than it would for a single CallPilot server. For example, if a switch has a single 192-channel CallPilot server connected to it, the switch must have six MGate cards installed.
Page 29: Meridian 1 Planning
Media Gateway Expansion shelves share the same clock reference as the Media Gateway shelf to which they are connected. In a CS 1000E, all MGate cards connected to the CallPilot server must reside in the same Media Gateway/Media Gateway Expansion shelf pair.
Page 30: Customer Provided Equipment
CallPilot 5.0 HA Feature Activation NTZE64AA EMC Software RTU License Royalty - R N0119699 EMC License Registration Card N0129528 Ghost Solution Suite 1.1 with CallPilot 5.0 N0119681 RTU for Symantec PCAnywhere v12.0 for New N0119700 CallPilot Applications RTU for Windows 2003 Document...
Page 31: Supported Hardware Conﬁgurations
Required hardware 31 Supported hardware conﬁgurations The CallPilot 5.0 High Availability feature is supported only on the 1005r platform. Two identical 1005r servers are required for the High Availability feature. The pair of servers are required to provide the active and standby server conﬁguration.
Page 33: Chapter 4 Failover Overview
High Availability pair. There is one Control Directory Number (CDN) conﬁgured on the switch that users call for any given service. Any calls to a given CDN are routed to the CallPilot server that is currently active.
Page 34: Automatic Failovers
Automatic failovers An automatic failover occurs when the AutoStart software determines that something has gone wrong on the active CallPilot server, that is, a critical CallPilot service has failed. The software initiates a failover to the standby CallPilot server without any user interaction. Only a limited number of automatic failover cases are supported in CallPilot 5.0.
Page 35: Manual Failovers
The administrator can choose to perform a manual switchover if there is a problem on the active CallPilot server that is not part of the automatic failover rules. A manual failover can be initiated for the following situations: •...
Page 36 For service improvement due to an end-user-reported degradation of service on the server • For scheduled maintenance To perform a manual failover, see "Initiating a manual failover" (page 215). Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 37: Chapter 5 Install And Conﬁgure The High Availability Pair
New system installation procedure This chapter describes how to perform a fresh installation of High Availability servers and how to conﬁgure the pair of CallPilot High Availability servers. In this NTP, the administrator installs and conﬁgures the CallPilot server. Nortel CallPilot High Availability: Installation and Conﬁguration...
Page 38 At any time, one server is active while the other server is in standby mode. For the purpose of the following procedure, the servers are referred to as CallPilot server 1 (CP1) and CallPilot server 2 (CP2). Initially, CP1 is the active server and CP2 is the standby server.
Page 39 "Adding e-mail addresses to the Managed_ELAN_IP_Failure_Notif rule" (page 120) Bring the Resource 10 minutes – "Bringing the CallPilot Resource Group online Groups online on CP1" (page 122) – "Bringing the Resource Groups CallPilot_[CP1] and CallPilot_[CP2] online" (page 125) Nortel CallPilot High Availability: Installation and Conﬁguration...
Page 40: Prepare The Switch And Install The 1005R Servers
Action Conﬁgure the Meridian 1 or CS 1000 switch by referring to the following documents: • Meridian 1 and CallPilot Server Conﬁguration (NN44200-302) • Communication Server 1000 and CallPilot Server Conﬁguration (NN44200-312) Note: Both High Availability servers must use the same Control Directory Number (CDN).
Page 41: Prepare Both 1005R Servers
Run the CallPilot Setup Wizard Manually changing the server name Step Action Changing the server name can also be done using the CallPilot Conﬁguration Wizard. Log on to the server with the default administrator user name and password (administrator / Bvw250).
Page 42 Manually setting the IP parameters Step Action Setting the IP parameter can also be done using the CallPilot Conﬁguration Wizard; however, DNS entries must be manually conﬁgured. Select Start > Settings > Network Connections. Result: The Network Connections window appears and displays a list of network connections.
Page 43 • Default gateway • Preferred DNS server • Alternate DNS server Note: The DNS entries cannot be conﬁgured using the CallPilot Conﬁguration Wizard. The DNS entries must be manually conﬁgured. Click OK. Result: The CLAN Properties window appears. Click Close.
Page 44 Running the CallPilot Setup Wizard Step Action The CallPilot Setup Wizard must be run on both CP1 and CP2. Log on to the CallPilot server. The default password for the administrator account is Bvw250. Result: When you ﬁrst log on to the system after powering it up, the Setup Wizard runs automatically.
Page 45 If there are no SUs or PEPs to install, select the No, I do not have updates that I want to install now option. Click Next. Result: The Performing Platform Validity Check window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 46 Note: If your server does not meet the minimum hardware and software requirements, contact your support organization. Click Next. Result: The Telephony Board Validation window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 47 Prepare both 1005r servers 47 Figure 6 Telephony Board Validation window If your board conﬁguration is correct, click Next. Result: The Selecting Upgrade of CallPilot window appears. Figure 7 Selecting Upgrade of CallPilot window Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard...
Page 48: Conﬁgure Cp1 And Cp2 Using The Callpilot Conﬁguration Wizard
Database, LDAP, and AOS services must be started to gain access to CallPilot Manager. The D:\Nortel\HA folder contains a ﬁle called start_svr.bat that automatically starts any necessary services. This script can be run to start the required services.
Page 49 ATTENTION Ensure that the dongle is installed on CP1. On CP1, launch the Internet Explorer Web browser. In the address ﬁeld, enter the following URL to start CallPilot Manager: http://localhost/cpmgr Log on to CallPilot Manager using the administrator mailbox and default password created from the CallPilot Setup Wizard: a.
Page 50 Enter the Current Password. b. Enter the New Password. c. Reenter the new password in the New Password Re-Entry ﬁeld. d. Click Save. Result: The Welcome to CallPilot Manager page appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007...
Page 51 Conﬁgure CP1 and CP2 using the CallPilot Conﬁguration Wizard 51 Figure 11 Welcome to CallPilot Manager page Click Conﬁguration Wizard. Result: The Conﬁguration Wizard: Welcome page appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007...
Page 52 52 Chapter 5 Install and conﬁgure the High Availability pair Figure 12 Conﬁguration Wizard: Welcome page Click Next. Result: The Keycode and serial number page appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 53 Conﬁgure CP1 and CP2 using the CallPilot Conﬁguration Wizard 53 Figure 13 Conﬁguration Wizard: Keycode and serial number page Enter the following: a. In the Serial number ﬁeld, enter the serial number of the dongle assigned to the CallPilot server.
Page 54 Ensure that all parameters are correct and that the High Availability feature is set to Mirroring. Click Next. Result: The Server Information page appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 55 Conﬁguration Wizard: Server Information On the Server Information page, do the following: a. In the Computer Name ﬁeld, enter the CallPilot server name. b. In the Time Zone ﬁeld, select the correct time zone. c. Under Dialing Information, enter the Area Code and Country Code.
Page 56 Click OK to dismiss the warning message. Result: The Password Information page reappears. Click Next. Result: The Multimedia Allocation page appears. Conﬁgure the MPB96 settings. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 57 Conﬁgure CP1 and CP2 using the CallPilot Conﬁguration Wizard 57 Click Next. Result: The M1 Switch Information page appears. Figure 18 Conﬁguration Wizard: M1 Switch Information page Conﬁgure the switch information. a. Select the Switch Type. b. Enter the Switch Customer Number.
Page 58 The CDNs on both CP1 and CP2 must be the same. On the CDN Details page, do the following: a. In the CDN ﬁeld, enter the new CDN. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 59 Language CDs from previous CallPilot releases are not compatible with CallPilot 5.0. The Conﬁguration Wizard checks the version of the Language CD and blocks the use of the CD if it is not a CallPilot 5.0 CD. On the Language Source Directory Select page, do the following: a.
Page 60 60 Chapter 5 Install and conﬁgure the High Availability pair b. In the Language CD Location ﬁeld, enter the directory location of the Language disk or ﬁle. Typically, CallPilot uses drive Z (therefore, enter Z:). Click Next. Result: The Language Installation page appears.
Page 61 Conﬁguration Wizard: CallPilot Local Area Network Interface page (lower portion of page) On the CallPilot Local Area Network Interface page, do the following: a. Select the network interface card from the drop-down list. Result: The MAC address, IP address, and Subnet mask values are updated for the network interface card.
Page 62 Conﬁguration Wizard: Ready to Conﬁgure Click Finish to start process. Result: The system starts the conﬁguration process and the Progress Information screen appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 63 Conﬁguration wizard on CP2. Using a High Availability-enabled keycode, the Conﬁguration wizard can be run on CP2. Launch a supported Internet Web browser on CP2. In the address ﬁeld, enter the following URL to start CallPilot Manager: http://localhost/cpmgr Log on to CallPilot Manager using the administrator mailbox and default password created from the CallPilot Setup Wizard: a.
Page 64 Result: The Server Information page appears. Do the following: a. In the Computer Name ﬁeld, enter the CallPilot server name. b. In the Time Zone ﬁeld, select the correct time zone. c. Under Dialing Information, enter the area code and country code.
Page 65 Conﬁgure CP1 and CP2 using the CallPilot Conﬁguration Wizard 65 d. Enter the LDAP Search Base. For example, dc=nortel,dc=ca. Note: All values on the Server Information page for CP2 must be the same as CP1. Use Table 3 "High Availability system checklist"...
Page 66 Result: The new CDN is added and the CDN information page reappears. Click Next. Result: The Language Source Directory page appears. Insert the CallPilot 5.0 Language CD in to the CD/DVD drive on CP2. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007...
Page 67 Language CDs from previous CallPilot releases are not compatible with CallPilot 5.0. The Conﬁguration Wizard checks the version of the Language CD and blocks the use of the CD if it is not a CallPilot 5.0 CD. On the Language Source Directory Select page, do the following: a.
Page 68: Connect And Verify Lan Connections
Click Finish to start process. Result: The system starts the conﬁguration process and displays its progress. After the process is complete, restart the CallPilot server. —End— Connect and verify LAN connections Use the following ﬁgure and procedure to connect the HB1, HB2, and MIRROR crossover LAN cables, and the ELAN and CLAN cables between the two High Availability servers.
Page 69 In the Network Connections window, verify that HB1 shows that it is connected. Result: The red X is removed from the HB1 icon, as shown in the following ﬁgure. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 70 Note: If you are not using the default values for the heartbeat connections, enter tracert -d <IP address of HB2 on CP2>. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 71 Result: The red X is removed from the CLAN icon. To ensure that the CLAN is properly connected, perform the following from CP1: a. Open a command prompt. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 72 72 Chapter 5 Install and conﬁgure the High Availability pair b. Verify that the default gateway is accessible by running the following command: ping <CLAN/Nortel server subnet default gateway IP address> c. Verify that CP2 is accessible by running the following command: ping <CP2 CLAN IP address>...
Page 73 Press the Tab key until cursor is underneath the default localhost and enter the Managed CLAN Host Name for the associated Managed CLAN IP address that was just entered. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 74 In the Open ﬁeld, type cmd. Result: The DOS Command Prompt appears. c. Enter the following command: ping <CP2 CLAN Host Name> Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 75: Run Stage 1 Of The High Availability Conﬁguration Wizard To Check Cp1 And Cp2
CP1 and CP2 conﬁguration Step Action The High Availability Conﬁguration Wizard is only run on CP1. Use Windows Explorer to navigate to the D:\Nortel\HA folder. Double-click the HighAvailabilityConﬁgurationWizard.exe ﬁle. Result: The High Availability Conﬁguration Wizard appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard...
Page 76 Node 1 Host Name: The Node 1 Host Name is initialized to the name of the server on which the High Availability Conﬁguration Wizard is run. The Host Name is the name of the ﬁrst CallPilot server (CP1) in the High Availability pair.
Page 77 AutoStart domain. The Domain Name must be a unique name and is used as the AutoStart domain for the pair of CallPilot servers. This name must contain only alphanumeric characters and have a maximum length of eight characters. The domain name must be the same domain name that was used in the High Availability Conﬁguration...
Page 78 (or upgrade) process. The information you entered is automatically saved. Figure 33 Stage 1 Complete Click the Exit button. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 79: Install The Autostart Agent And Console Software
Web site: www.nortel.com/espl Note: Within the AutoStart software, the two CallPilot servers are included in an AutoStart domain. The name of the domain must be unique within the network. For the purposes of this document, the domain name [AutoStart_Domain] is used.
Page 80 Result: The InstallShield Wizard extracts the ﬁles and then automatically installs the Microsoft .NET Framework. Figure 35 Extracting Microsoft .NET Framework ﬁles Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 81 After the preparation completes, the Welcome window appears. Figure 37 InstallShield Wizard - Preparing to install the AutoStart 5.2.2 software Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 82 82 Chapter 5 Install and conﬁgure the High Availability pair Figure 38 Welcome window Click Next. Result: The License Agreement window appears. Figure 39 License Agreement window Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 83 Result: The Setup Type window appears. Figure 40 Setup Type window Select the Complete option button. Click Next. Result: The Destination Folder window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 84 Destination Folder Click Change. Result: The Change Current Destination Folder dialog box appears. Figure 42 Change Current Destination Folder dialog box Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 85 Note: This document uses [AutoStart_Domain]. This value must be replaced with your AutoStart domain name. Click Next. Result: The [AutoStart_Domain] domain ﬁrst node window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 86 Select the Yes, this is the ﬁrst node in the domain option. Click Next. Result: The EMC AutoStart 5.2.2 Licensing window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 87 Install the AutoStart Agent and Console software Figure 45 EMC AutoStart 5.2.2 Licensing window Enter your AutoStart 5.2.2 license key (provided with your CallPilot server) in the AutoStart 5.2.2 ﬁeld. Leave the values in the other ﬁelds unchanged. The AutoStart license key is a string of 24 characters plus a dash.
Page 88 The default value is 193.0.0.10. If you used a different value, select that IP address. Click Next. Result: The Conﬁrm Settings window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 89 Figure 47 Conﬁrm Settings window Verify that the settings are correct. Click Next. Result: The Ready to Install the Program window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 90 Click Install to start the installation of the AutoStart Agent and Console software. Result: The Installing EMC AutoStart 5.2.2 window appears and shows the status of the installation. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 91 Installing EMC AutoStart 5.2.2 window Wait until the installation is complete and the InstallShield Wizard Completed window appears. Figure 50 InstallShield Wizard Completed Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 92: Add The Node 2 Administrator Account To The Autostart Console On Node
Note: An error can appear, indicating that “At least one service or driver failed to start.” This is normal, as the AutoStart mirroring Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 93 In the Domain/Node ﬁeld, enter the host name of CP2. c. For the Access Rights option, select the Administrator option button. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 94: Install The Autostart Software On Cp2
94 Chapter 5 Install and conﬁgure the High Availability pair d. In the Description ﬁeld, enter CallPilot Node 2. Click Add. Result: A row is added to the Valid User List. Figure 53 AutoStart Console - Licensing/Security tab - Node 2 Administrator user is added Exit the AutoStart Console on CP1.
Page 95 If you want to change the computer name after you install the server you must uninstall and then reinstall the AutoStart software. Insert the CallPilot Application CD. Navigate to the Z:\EMC folder on the CallPilot Application CD. Double-click the EAS522_WIN-x86.exe ﬁle to start the installation. Result: The InstallShield Wizard dialog box appears and informs you that the AutoStart 5.2.2 software requires that the Microsoft .NET...
Page 96 Extracting Microsoft .NET Framework ﬁles Figure 56 Installing Microsoft .NET Framework Wait while the InstallShield Wizard installs the Microsoft .NET Framework. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 97 InstallShield Wizard - Preparing to install the AutoStart 5.2.2 software Figure 58 Welcome window Click Next. Result: The License Agreement window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 98 License Agreement window Select the I accept the terms in the license agreement option. Click Next. Result: The Setup Type window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 99 Install the AutoStart Agent and Console software Figure 60 Setup Type window Select the Complete option button. Click Next. Result: The Destination Folder window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 100 Destination Folder Click Change. Result: The Change Current Destination Folder dialog box appears. Figure 62 Change Current Destination Folder dialog box Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 101 Name must be the same name that you entered in the High Availability Conﬁguration Wizard. Note: This document uses [AutoStart_Domain]. This value must be replaced with your AutoStart domain name. Click Next. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 102 Select the No, there is an existing node in the domain option button. Figure 64 [AutoStart_Domain] domain ﬁrst node Click Next. Result: The Identify Primary Node window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 103 Click OK to return to the Identify Primary Node window. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 104 Click on OK to return to the Identify Primary Node screen. Figure 67 Primary Agent error Click Next. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 105 The default value is 193.0.0.11. If you used a different value, select that IP address. Click Next. Result: The Conﬁrm Settings window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 106 Figure 69 Conﬁrm Settings window Verify that the settings are correct. Click Next. Result: The Ready to Install the Program window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 107 Click Install to start the installation of the AutoStart Agent and Console software. Result: The Installing EMC AutoStart 5.2.2 window appears and shows the status of the installation. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 108 Installing EMC AutoStart 5.2.2 window Wait until the installation is complete and the InstallShield Wizard Completed window appears. Figure 72 InstallShield Wizard Completed Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 109: Conﬁgure The Autostart Software
Launch the AutoStart Console by selecting Start > Programs > EMC AutoStart Console > EMC AutoStart Console 5.2. WARNING Do not continue the conﬁguration process until CP2 is ﬁnished rebooting. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 110 In the Usage drop-down list, select Veriﬁcation. e. In the Local IP Address drop-down list, select the ELAN IP address for CP1. Click Add Path. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 111 In the Paths Deﬁned for Node list, select the entry that has the ELAN IP address for CP2. c. Click Delete Path. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 112 Ensure that the value in the Local Mirror Address ﬁeld is set to the IP address assigned to the MIRROR NIC on CP2. (The default value is 193.0.0.11.) Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 113 AutoStart Console - Failure Detection and Mirroring tab - Local Mirror Address Change the value in the Remote Mirror Host ﬁeld to the host name of node CP1. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 114 In the Domains pane, select the CP1 node (Domains > [AutoStart_Domain] > Nodes > <CP1 Node Name>). Select the Failure Detection and Mirroring tab. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 115 Action Generating the AutoStart Deﬁnition File is required to set the node-speciﬁc settings in the AutoStart Deﬁnition Template ﬁle. In Windows Explorer, navigate to the D:\Nortel\HA folder. Double-click the HighAvailabilityConﬁgurationWizard.exe ﬁle. Result: The High Availability Conﬁguration Wizard appears. The information that was previously entered is automatically loaded and the node information validation is automatically rerun.
Page 116 Click OK to return to the High Availability Conﬁguration Wizard. Click Exit and then conﬁrm that you want to exit from the High Availability Conﬁguration Wizard. —End— Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 117: Import The Autostart Deﬁnition File On Cp1
Conﬁgure the AutoStart software 117 Import the AutoStart deﬁnition ﬁle on CP1 Import the AutoStart deﬁnition ﬁle (CallPilot-Mirroring.def or CallPilot-Mirroring-Single.def) in the AutoStart Console on CP1 by using the following the procedure. Two AutoStart deﬁnition ﬁles are available, as follows: •...
Page 118: Add The Windows Administrator Password For The Autostart Utility Processes
118 Chapter 5 Install and conﬁgure the High Availability pair c. In the AutoStart Console, expand Resource Groups and check that the CallPilot resource group was created. —End— Add the Windows administrator password for the AutoStart Utility Processes ATTENTION If the Windows administrator account names or passwords are different on servers CP1 and CP2, the AutoStart software does not work correctly after it is installed and conﬁgured.
Page 119 Check the Domain, User Name, and Directory ﬁelds to ensure they are right. • Domain must be the Windows domain that the CallPilot servers are on (if applicable) or the Windows workgroup in which the servers are located. •...
Page 120: Add E-Mail Addresses To The Managed_Elan_Ip_Failure_Notif Rule
Rules - Managed_ELAN_IP_Failure_Notif Select the Rule Script tab. Result: The rule script appears in the right pane of the AutoStart Console. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 121 ﬁrst be conﬁgured for recipients to receive notiﬁcation that a failover or state change has occurred. See "Conﬁguring the SMTP Server for a domain" (page 183). —End— Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 122: Bring The Resource Groups Online
CallPilot_[CP1] and CallPilot_[CP2] Resource Groups Bring the CallPilot Resource Group online on CP1 Using the AutoStart Console, bring the CallPilot Resource Group online on CP1 to activate the High Availability feature. Bringing the CallPilot Resource Group online does the following: •...
Page 123 Bring the Resource Groups online 123 Figure 84 AutoStart Console - Bring Online - CallPilot Resource Group Result: The following occurs: • The Group State changes to Online Pending. • The data sources (drive E and drive F) are automatically attached and initialized.
Page 124 AutoStart Console - Initializing Volume Mirror message Wait while the data sources are mirrored. Verify that the Group State ﬁeld turns green and shows as Online. Result: When the Group State appears green and online, CallPilot is started. Nortel CallPilot High Availability: Installation and Conﬁguration...
Page 125: Bring The Resource Groups Callpilot_[Cp1] And Callpilot_[Cp2] Online
Bring CallPilot_[CP1] online (where [CP1] is the name of the CP1 server). a. Right-click CallPilot_[CP1]. b. Select the Bring Online option, and then select <CP1 node name>. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 126 Select the Bring Online option, and then select <CP2 node name>. Verify that both Resource Groups are green and show a Group State of Online. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 127: Test Your Conﬁguration
CP1 to make sure that all channels and DSP resources are working correctly. Using the AutoStart console, manually cause a failover by relocating the Resource Group CallPilot to server CP2. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007...
Page 128: Create The Callpilot Reporter Connections
Because the Managed host name is returned (and not the actual host name of the active server), CallPilot Reporter is unaware that it is connected to a pair of High Availability servers.
Page 129 ﬁrst time you connect the CallPilot Reporter to a CallPilot 5.0 High Availability system. For CallPilot Reporter, the failover process is the same as if a server goes down and then comes back into service (even though the active server goes down and the standby server comes into service as the new active server).
Page 130: Add The Servers To A Windows Domain
Windows default workgroup to ﬁrst conﬁgure the High Availability system, and then join the customer domain after the High Availability system is working (if the system has to join the domain). If the CallPilot 5.0 High Availability system is installed and conﬁgured under a workgroup, use the following procedure to join a domain.
Page 131 Result: A row is added to the Valid User List. On CP1, stop monitoring. See "Disabling automatic failovers (stop monitoring)" (page 213). Take the CallPilot resource group ofﬂine on CP1. See "Taking the CallPilot resource group ofﬂine" (page 211). On CP1, do the following: a.
Page 132 Result: The System Properties window appears. h. Click OK. Result: The System Settings Changes window appears prompting you to restart the computer. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 133 Select the Settings tab and to the following: a. Update the Domain, User Name, and Directory ﬁelds. • Domain must be the Windows domain that the CallPilot servers are on (if applicable) or the Windows workgroup in which the servers are located.
Page 134 Repeat Step 16 for each of the remaining Utility Processes. On CP1, enable monitoring. See "Enabling automatic failovers (start monitoring)" (page 214). Bring the CallPilot resource group online on CP1. See "Bringing the CallPilot resource group online" (page 209). —End—...
Page 135: Chapter 6 Maintaining A High Availability System
Chapter 6 Maintaining a High Availability system In this chapter "CallPilot Conﬁguration Wizard" (page 135) "Working with domains and workgroups" (page 175) "EMC AutoStart Agent and Console" (page 182) "Support" (page 235) This chapter outlines the procedures used to maintain a High Availability system.
Page 136 "Disabling automatic failovers (stop monitoring)" (page 213). d. Log on to CallPilot Manager on CP1 and start the Conﬁguration Wizard. e. Select the CallPilot Individual Feature Conﬁguration (Express Mode) option and then click Next. Result: The Conﬁguration Wizard: Express Conﬁguration List screen appears.
Page 137 Result: The CallPilot resource group is automatically brought online on the standby High Availability server (CP2). m. After the CallPilot resource group is online on CP2, restart CP1. Move the dongle to CP2. For more information about the dongle, see 1005r Server Hardware Installation (NN44200-308).
Page 138 138 Chapter 6 Maintaining a High Availability system Result: The CallPilot resource group is automatically brought online on the standby High Availability server (CP1). m. After the CallPilot resource group is online on CP1, restart CP2. On CP1, do the following: a. Launch the AutoStart Console.
Page 139 Take the AutoStart resource group ofﬂine. For more information, see "Taking the CallPilot resource group ofﬂine" (page 211). Note: This takes the CallPilot Server out of service. Remove the server from the Windows domain. Set the server back to WORKGROUP using a domain account that has permissions to do so.
Page 140 140 Chapter 6 Maintaining a High Availability system Rejoin the domain. Restart the server. After the server restarts, log on using the CallPilot High Availability server domain account. Uninstall, reinstall, and reconﬁgure the AutoStart software. For more information, see the following: •...
Page 141 "Disabling automatic failovers (stop monitoring)" (page 213). d. Log on to CallPilot Manager on CP1 and start the Conﬁguration Wizard. e. Select the CallPilot Individual Feature Conﬁguration (Express Mode) option and then click Next. Result: The Conﬁguration Wizard: Express Conﬁguration List screen appears.
Page 142 For more information, see "Disabling automatic failovers (stop monitoring)" (page 213). d. Log on to CallPilot Manager on CP2 and start the Conﬁguration Wizard. e. Select the CallPilot Individual Feature Conﬁguration (Express Mode) option and then click Next. Result: The Conﬁguration Wizard: Express Conﬁguration List screen appears.
Page 143: Change The Media Allocation
CallPilot Conﬁguration Wizard 143 q. After the CallPilot resource group is online on CP1, restart CP2. On CP1, do the following: a. Launch the AutoStart Console. b. Wait until node CP2 and both drvE and drvF are online/green in the AutoStart Console.
Page 144 For more information, see "Disabling automatic failovers (stop monitoring)" (page 213). d. Log on to CallPilot Manager on CP2 and start the Conﬁguration Wizard. e. Select the CallPilot Individual Feature Conﬁguration (Express Mode) option and then click Next. Result: The Conﬁguration Wizard: Express Conﬁguration List screen appears.
Page 145: Change The Switch Conﬁguration
—End— Change the Switch Conﬁguration Use the following procedure to change the switch conﬁguration on a working CallPilot 5.0 High Availability system. This procedure can be used to change the following in the Switch Conﬁguration: • Changing the Switch Information (switch type, customer number, and...
Page 146 146 Chapter 6 Maintaining a High Availability system d. Log on to CallPilot Manager on CP1 and start the Conﬁguration Wizard. e. Select the CallPilot Individual Feature Conﬁguration (Express Mode) option and then click Next. Result: The Conﬁguration Wizard: Express Conﬁguration List screen appears.
Page 147: Install A New Language
215). Result: The CallPilot resource group is automatically brought online on the standby High Availability server (CP1). After the CallPilot resource group is online on CP1, restart CP2. On CP1, do the following: a. Launch the AutoStart Console. b. Wait until node CP2 and both drvE and drvF are online/green in the AutoStart Console.
Page 148 "Disabling automatic failovers (stop monitoring)" (page 213). d. Log on to CallPilot Manager on CP1 and start the Conﬁguration Wizard. e. Select the CallPilot Individual Feature Conﬁguration (Express Mode) option and then click Next. Result: The Conﬁguration Wizard: Express Conﬁguration List screen appears.
Page 149 CallPilot Conﬁguration Wizard 149 o. After the CallPilot resource group is online on CP2, restart CP1. Move the dongle to CP2. For more information about the dongle, see 1005r Server Hardware Installation (NN44200-308). On CP2, do the following: a. Launch the AutoStart Console.
Page 150: Change The Network Interface Card Conﬁguration And Network Settings
215). Result: The CallPilot resource group is automatically brought online on the standby High Availability server (CP1). o. After the CallPilot resource group is online on CP1, restart CP2. On CP1, do the following: a. Launch the AutoStart Console. b. Wait until node CP2 and both drvE and drvF are online/green in the AutoStart Console.
Page 151 Local networking settings The following procedures are used to change the local IP settings on either of the two servers that make up a CallPilot High Availability pair. Note: These procedures do not apply to the Managed ELAN and CLAN IP settings.
Page 152 • CallPilot Multimedia Volume 103 • CallPilot Multimedia Cache Log on to CallPilot Manager and run the Conﬁguration Wizard as follows: a. On the main CallPilot Manager screen, click the Conﬁguration Wizard icon. Tip: You can also start the Conﬁguration Wizard by clicking Tools >...
Page 153 Click OK to dismiss the dialog box. Result: The system returns you to the main CallPilot Manager screen. Log off CallPilot Manager and close the Web browser. Restart the node.
Page 154 • CallPilot Multimedia Volume 103 • CallPilot Multimedia Cache Log on to CallPilot Manager and run the Conﬁguration Wizard as follows: a. On the main CallPilot Manager screen, click the Conﬁguration Wizard icon. Tip: You can also start the Conﬁguration Wizard by clicking Tools >...
Page 155 Click OK to dismiss the dialog box. Result: The system returns you to the main CallPilot Manager screen. Log off CallPilot Manager and close the Web browser. Restart the server.
Page 156 For more information, see "Importing the AutoStart Deﬁnition ﬁle" (page 117). d. Add the Windows administrator account password for the AutoStart Utility Processes. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 157 118). Bring the Resource Groups online. For more information, see "Bring the Resource Groups online" (page 122). a. Bring the CallPilot Resource Group online on CP1. For more information, see "Bringing the CallPilot Resource Group online on CP1" (page 122).
Page 158 Disable the AutoStart Monitoring. For more information, see "Disabling automatic failovers (stop monitoring)" (page 213). Take the CallPilot resource group ofﬂine. For more information, see "Taking the CallPilot resource group ofﬂine" (page 211). Open the AutoStart Console and delete the Managed CLAN IP...
Page 159 CallPilot Conﬁguration Wizard 159 b. Right-click IP Addresses and select Create New IP Address. Result: The New Manage IP Address window appears. Figure 91 New Managed IP Address c. Under IP Information, clear the Get IP from Name Service check box.
Page 160 160 Chapter 6 Maintaining a High Availability system On the AutoStart Console, add the new Managed CLAN IP resource into the Startup and Shutdown sequences of the CallPilot resource group. Using the arrows, move the Managed CLAN IP back to its original location, which is: •...
Page 161 Startup and Shutdown sequences by doing the following: a. Expand [AutoStart_Domain] > Resource Groups. b. Select the CallPilot resource group. c. Select the Settings tab. d. Under Startup Sequence, select the Managed ELAN IP address and click Delete.
Page 162 ELAN IP address. Click Apply. On the AutoStart Console, add the new Managed ELAN IP resource into the Startup and Shutdown sequences of the CallPilot resource group. Ensure that the Managed ELAN IP address resource is in its original location, which is: •...
Page 163 CallPilot Conﬁguration Wizard 163 • directly after the Managed CLAN IP address on the Shutdown sequence a. Expand [AutoStart_Domain] > Resource Groups > CallPilot. b. Select the Settings tab. c. Under the Startup Sequence, select the Managed ELAN IP address and click Edit.
Page 164: Change The Administrator Account Password For The Utility Processes
Result: The Settings tab for that utility appears. In the Login Info area, enter the new the administrator password in the Password and Conﬁrm ﬁelds. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 165: Increase Software Licenses
As a result, they both have the same serial number and share the same keycode. The information in the keycode is stored in the CallPilot database so it is automatically mirrored to the standby server. Nortel CallPilot High Availability: Installation and Conﬁguration...
Page 166 166 Chapter 6 Maintaining a High Availability system Increasing software licenses on a pair of CallPilot 5.0 1005r High Availability servers Step Action Use the AutoStart Console to stop monitoring (to disable automatic failovers). For more information, see "Disabling automatic failovers (stop monitoring)"...
Page 167 Click Next. Result: The Multimedia Allocation screen appears. k. Verify the number of MPB boards and, if applicable, DSP cards, and ensure that they match the hardware installed in the CallPilot server. Verify the Port Allocations. Click Next. Result: The Switch Information screen appears.
Page 168 For more information, see "Enabling automatic failovers (start monitoring)" (page 214). Ensure that the CallPilot resource group is online. If it is not online, bring the resource group online (which starts up CallPilot). For more information, see "Bring a resource group online" (page 209).
Page 169: Increase Callpilot Channel Capacity By Adding Mpb96 Boards
Disable AutoStart Monitoring. For more information, see "Disabling automatic failovers (stop monitoring)" (page 213). Take the CallPilot resource group ofﬂine. For more information, see "Take a resource group ofﬂine" (page 210). Disable the DisableAOS rule on the AutoStart Console. Power down both servers.
Page 170 Result: The Conﬁguration Wizard unloads the CallPilot Database tables again (which were previously unloaded). a. On the main CallPilot Manager screen, click the Conﬁguration Wizard icon. Tip: You can also start the Conﬁguration Wizard by clicking Tools >...
Page 171 Click Next. Result: The Multimedia Allocation screen appears. Verify the number of MPB boards and, if applicable, DSP cards, and ensure that they match the hardware installed in the CallPilot server. k. Change the Port Allocations as required. Click Next.
Page 172 Click OK to dismiss the dialog box. Result: The system returns you to the main CallPilot Manager screen. w. Log off CallPilot Manager and close the Web browser.
Page 173 Result: The Conﬁguration Wizard unloads the CallPilot Database tables again (which were previously unloaded). a. On the main CallPilot Manager screen, click the Conﬁguration Wizard icon. Tip: You can also start the Conﬁguration Wizard by clicking Tools >...
Page 174 Click Next. Result: The Multimedia Allocation screen appears. Verify the number of MPB boards and, if applicable, DSP cards, and ensure that they match the hardware installed in the CallPilot server. k. Change the Port Allocations as required. Click Next.
Page 175: Working With Domains And Workgroups
Log off CallPilot Manager and close the Web browser. Restart the CP2 server. Ensure that both servers are completely started. Bring the CallPilot resource group online on either of the two High Availability servers. For more information, see "Bringing the CallPilot resource group online"...
Page 176: Moving From A Domain To A Workgroup
176 Chapter 6 Maintaining a High Availability system Moving from a domain to a workgroup If the CallPilot 5.0 High Availability system must be moved to a workgroup (from a domain), use the following procedure to join a workgroup. Joining a workgroup...
Page 177 Click OK. Result: The System Settings Changes window appears prompting you to restart the computer. Click Yes to restart CP1. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 178 Expand [AutoStart_Domain]. (This is the domain name created when the AutoStart agent was installed.) Expand Utility Processes. Result: The Utility Processes are displayed: • DisableAOS • KillServices Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 179 Select the Settings tab and to the following: a. Update the Domain, User Name, and Directory ﬁelds. • Domain must be the Windows domain that the CallPilot servers are on (if applicable) or the Windows workgroup in which the servers are located.
Page 180: Manually Change The Administrator Password
Repeat Step 10 for each of the remaining Utility Processes. On CP1, enable monitoring. For more information, see "Enabling automatic failovers (start monitoring)" (page 214). Bring the CallPilot resource group online on CP1. For more information, see "Bringing the CallPilot resource group online" (page 209). —End—...
Page 181 Launch the AutoStart Console. b. Wait until node CP1 and both drvE and drvF are green/online in the AutoStart Console. c. If required, disable monitoring for the CallPilot resource group. For more information, see "Disabling automatic failovers (stop monitoring)" (page 213).
Page 182: Emc Autostart Agent And Console
215). Result: The CallPilot resource group is automatically brought online on the standby High Availability server (CP1). After the CallPilot resource group is online on CP1, restart CP2. On CP1, do the following: a. Launch the AutoStart Console. b. Wait until node CP2 and both drvE and drvF are online/green in the AutoStart Console.
Page 183: Autostart Maintenance
Action From the AutoStart Console, select Domains > [AutoStart_Domain] for the domain that you want to monitor. Select the Settings tab. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 184 Send Email To text box (on the Options tab) becomes active (see Options tab - User Notiﬁcation Settings). However, this value does not become active until the agents are restarted. —End— Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 185 In the Send Email to ﬁeld, enter the e-mail addresses of those who must receive notiﬁcation that a failover has occurred. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 186 Step Action Open the AutoStart Console. Take the CallPilot resource group ofﬂine (if it is online). See "Taking the CallPilot resource group ofﬂine" (page 211). On the left pane of the AutoStart Console, expand Rules.
Page 187 Rules - Managed_ELAN_IP_Failure_Notif Select the Rule Script tab. Result: The rule script appears in the right pane of the AutoStart Console. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 188 If multiple e-mail addresses are added, separate each e-mail address by a comma (,). Click Apply. Bring the CallPilot resource group online (if it was taken ofﬂine at the beginning of this procedure). See "Bringing the CallPilot resource group online" (page 209).
Page 189 Take the CallPilot resource group ofﬂine. See "Taking the CallPilot resource group ofﬂine" (page 211). For the CallPilot resource group, select the Settings tab. Select the Managed ELAN IP address. For example, 47.0.30.6 (as shown in the following ﬁgure). Nortel CallPilot High Availability: Installation and Conﬁguration...
Page 190 IP Address Properties Select the check boxes for both of the following options: • Relocate Resource Group on Path Failed State Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 191 —End— License administration During the installation process, the AutoStart software is conﬁgured to use an AutoStart license key that is provided by Nortel with the CallPilot software. Use the following procedure to update the license key. Updating the license key...
Page 192 Use the following procedures to check the status of the following: • Server and failover status • HB1, HB2, and Mirroring link status Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 193 Checking the status of the servers and failovers Step Action On the Console window, expand Domains > [AutoStart_Domain] > Resource Groups > CallPilot. Select the Status tab. Figure 103 Status tab Result: The ﬁelds in the Status of Resource Group area show the status of the system.
Page 194 The object is offline. In the Status of Resource Group Elements area, the Node column shows on which server the CallPilot services are up and working. Usually this column shows one CallPilot server node name (active CallPilot server name) for all the resource group elements (although the node names do not have to be the same).
Page 195 AutoStart conﬁguration data into a deﬁnition ﬁle as a backup after the AutoStart conﬁguration. This section describes the procedures for importing and exporting the AutoStart Deﬁnition ﬁle. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 196 Figure 105 Import Domain Information Result: The Import dialog box appears. Figure 106 Import dialog box Navigate to the D:\Nortel\HA\ToolkitInstaller2.0 folder (if that folder is not already open by default). Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007...
Page 197 Select one of the following AutoStart deﬁnition ﬁles: • CallPilot-Mirroring-Single.def (for systems with one MPB96 board) • CallPilot-Mirroring.def (for systems with three MPB96 boards) Click Import. Result: The import process takes up to one minute to complete. —End— Exporting the AutoStart Deﬁnition ﬁle...
Page 198 —End— Recreate the AutoStart deﬁnition ﬁle Use the following procedure to recreate the AutoStart Deﬁnition ﬁle. To do this, you must do the following on the fully conﬁgured and running CallPilot 5.0 High Availability system: • run the High Availability Wizard (HighAvailabilityConﬁgurationWizard.exe under D:\Nortel\HA) •...
Page 199 Delete CallPilot resource group Result: The Conﬁrm Delete of Resource Group window appears. Click Yes to conﬁrm the deletion of the CallPilot resource group. In the left pane of the AutoStart Console, expand Data Sources, right click drvE, and then click Delete Current Data Source.
Page 200 In the left pane of the AutoStart Console, expand Rules, right click DisableAOS, and then click Disable Rule if the rule Disable Rule is enabled (in green). Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 201 On the Stage 1 Complete window, click OK. Close the High Availability Conﬁguration Wizard. Result: The Conﬁrm Exit Request window appears. Click Yes. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 202 Import Domain Information. Figure 112 Import Domain Information Result: The Import dialog box appears. Under the D:\Nortel\HA\ToolkitInstaller2.0 folder, select the new deﬁnition ﬁle, and then click Import. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007...
Page 203 Verify that the import was successful: • the drvE and drvF data sources are created. • the CallPilot resource group is created • no error message or warning message appears in the information bar at the bottom of the AutoStart Console Also check that any new items or new settings introduced by the new deﬁnition ﬁle are created.
Page 204 UnloadTSP, and UnloadTSPOnSandbyServer). See "Adding the Windows administrator account password for the AutoStart Utility Processes" (page 118). Bring the CallPilot resource group online. See "Bringing the CallPilot resource group online" (page 209). —End— Change the Switch IP address in AutoStart Console...
Page 205 Network Path Testing page of the Virtual ELAN IP Address (Managed ELAN IP Address) on AutoStart Console. If the switch IP has to be changed, you must use the following procedure to update the switch IP on a CallPilot 5.0 High Availability system. Changing the switch IP address Step Action Disable the monitoring on the AutoStart Console.
Page 206 Result: The Isolation Settings page appears. In the Network Isolation Addresses area, select the old switch IP address from the IP Address list. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 207 Result: The Network Path Testing page appears. In the IP Address to Test area, select the old switch IP address from the IP Address list. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 208: Work With Resource Groups
Click Add IP Address. Click Apply. —End— Work with resource groups A resource group is a collection of resources (such as CallPilot services, disks, scripts) that must be managed as a group. This section includes the following procedures: • "Bring a resource group online" (page 209) •...
Page 209 EMC AutoStart Agent and Console 209 Bring a resource group online You must bring all the AutoStart resource groups online to make the CallPilot 5.0 High Availability system work after importing the AutoStart deﬁnition ﬁle (which is imported to conﬁgure AutoStart environment).
Page 210 —End— Take a resource group ofﬂine The failover CallPilot resource group CallPilot is occasionally taken ofﬂine for maintenance. After the CallPilot resource group is taken ofﬂine, the following occurs: • There is no access to the mirrored drives (that is, no access to the CallPilot database and MMFS volumes).
Page 211 EMC AutoStart Agent and Console 211 Taking the CallPilot resource group ofﬂine Step Action On the AutoStart Console window, select Domains > Resource Groups. Right-click the CallPilot resource group. From the shortcut menu, select the Take Ofﬂine option. Figure 120 CallPilot resource group - Take Ofﬂine...
Page 212: Perform Failovers And Monitoring
When performing maintenance on the active or standby server, it can be necessary to temporarily disable automatic failovers from the active to the standby CallPilot server. You can later enable the automatic failover. Using the AutoStart console software, you can disable and enable automatic failovers by performing the following procedures.
Page 213 Result: On the Status tab, the Monitoring State turns to yellow and shows a status of Disabled. On the Domains pane, the Resource Groups > CallPilot changes to a green light with a black question mark. The automatic failover is disabled.
Page 214 Figure 123 Monitor Resource Group Result: On Status tab, the Monitoring State turns to green and shows a status of Enabled. On the Domains pane, the Resource Groups > CallPilot changes to green. The automatic failover is enabled. —End— Nortel CallPilot High Availability: Installation and Conﬁguration...
Page 215 EMC AutoStart Agent and Console 215 Manual failovers If you are the administrator, you can perform a manual failover if there is a problem on the active CallPilot server that is not detected by the automatic failover rules. Initiating a manual failover...
Page 216: Software Operations
Click Yes. Result: The failover starts in seconds. It takes more than 10 minutes to ﬁnish the failover to the standby server if the CallPilot Diagnostic Tools are enabled, or less than 5 minutes if the CallPilot Diagnostic Tools are disabled. (Start > Programs > CallPilot > System Utilities >...
Page 217 Step Action Insert the CallPilot Application CD. Navigate to the Z:\EMC folder on the CallPilot Application CD. Double-click the EAS522_WIN-x86.exe ﬁle to start the installation. Result: The InstallShield Wizard dialog box appears and informs you that the AutoStart 5.2.2 software requires that the Microsoft .NET Framework be installed before installing the AutoStart Software.
Page 218 Extracting Microsoft .NET Framework ﬁles Figure 128 Installing Microsoft .NET Framework Wait while the InstallShield Wizard installs the Microsoft .NET Framework. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 219 Click Next. Result: The Custom Setup window appears. Click the Agent drop-down list and then select This feature will not be available. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 220 Result: The Custom Setup window shows a red X next to the Agent option. Figure 132 Agent will not be installed Click Next. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 221 Click Change and change the drive letter from C to D (if required). Click Next. Result: The Conﬁrm Settings window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 222 Figure 134 Conﬁrm Settings Click Next. Result: The Ready to Install the Program window appears. Figure 135 Ready to Install the Program Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 223 Result: The Installing EMC AutoStart 5.2.2 window appears. Figure 136 Installing EMC AutoStart 5.2.2 Wait for the installation to complete. Result: The InstallShield Wizard Completed window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 224 InstallShield Wizard Completed with check box selected Clear the Check for program updates now check box. Figure 138 InstallShield Wizard Completed with check box cleared Click Finish. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 225 —End— In order for the AutoStart Console (on the stand-alone PC) to manage an AutoStart domain (that is, a pair of CallPilot High Availability servers), the user ID used to log on to the stand-alone PC must be registered in the AutoStart domain that is to be managed.
Page 226 Windows domain. For the Access Rights ﬁeld, select either the User, Operator, or Administrator option. Click Add. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 227 Note: If the AutoStart Console does not launch automatically, select Action > Open New Domain to display the New Domain dialog. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 228 PC. —End— Uninstall the AutoStart software Use the following procedure if you must uninstall the AutoStart software. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 229 Uninstalling the AutoStart software Step Action Launch the AutoStart Console. In the AutoStart Console, take the CallPilot resource group ofﬂine. For more information, see "Take a resource group ofﬂine" (page 210). Remove the CallPilot resource group by doing the following: a.
Page 230 230 Chapter 6 Maintaining a High Availability system Figure 143 Welcome window Click Next. Result: The Removal Method window appears. Figure 144 Removal Method window Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 231 Click OK to dismiss the message. Figure 145 AutoStart Console in use message Result: The Remove the Program window appears. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 232 Result: An EMC AutoStart dialog box appears and displays the status of the services being stopped. Figure 148 Status of uninstallation Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 233 Figure 149 Uninstalling EMC AutoStart 5.2.2 The InstallShield Wizard Completed window appears after the uninstall process is complete. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 234 Use the following procedure if you must uninstall and then reinstall the AutoStart software. This procedure must be completed on both servers in the High Availability pair. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 235: Support
Support 235 Reinstalling the AutoStart software Step Action This procedure must be used on each node of a CallPilot High Availability pair. Uninstall the AutoStart patches by doing the following: a. Rerun each patch. b. Select the Remove option. Uninstall the AutoStart Console by following the procedure "Uninstalling the AutoStart software"...
Page 236 "Taking the CallPilot resource group ofﬂine" (page 211). d. Wait for the CallPilot resource group to go ofﬂine. e. Attach the mirror drives (drive E and drive F) to CP1 so that the disks can be accessed from CP1. Note: Attaching and detaching drives can take a few minutes.
Page 237 Select Attach Data Source. c. Install the PEPs. Note: The PEP code is enhanced so that it starts any CallPilot services that it needs to have running (for example, the database). d. Restart the server (if required). Result: CP2 now has the new software, registry settings, and database updates.
Page 238: Microsoft Hotﬁxes
CallPilot servers. • If the hotﬁx does require a restart, the installation process requires a failover, which temporarily takes the CallPilot server out of service. Remote support USB modem dial-in CallPilot 5.0 High Availability systems support the PCAnywhere Remote Modem-to-Modem dial-in connection without ﬁeld assistance.
Page 239 However, to dial into the standby High Availability server, you must use the following procedure. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 240 If you have to connect or reconnect the USB modem to the active High Availability server after the High Availability system is running (that is, CallPilot is in service [the CallPilot resource group is online]), you must follow one of the following methods to make the PCAnywhere Host launch...
Page 241: Backup And Restore
2. Using Windows Device Manger, right click Modems and then select Scan for hardware changes. Remote Access tools The following tools can be used to access the servers in the CallPilot 5.0 High Availability system: • WebEx (Customer assistance is required. An Internet Explorer browser security setting must be changed.)
Page 242 For this procedure, CP1 is the active server and CP2 is the standby server. Ensure that the dongle is on CP1 (which is the active server of the High Availability pair). On CP1, log on to CallPilot Manager. Select System > Backup/Restore. Result: The Backup/Restore window appears.
Page 243 Map Network Drive. Result: The Map Network Drive window opens. Select an available Drive letter. In the Folder ﬁeld, map the shared folder (D:\Nortel\Data\backup\De- vices) on CP1 by entering the following: \\<Computer name of CP1>\<Share name of D:\Nor- tel\Data\backup\Devices on CP1>...
Page 244 Ensure that a backup device exists. For more information, see "Creating a backup device (network disk)" (page 242). On CP1, log on to CallPilot Manager. Select System > Backup/Restore. Result: The Backup/Restore window appears. From the Select a task drop-down list, select Review and schedule backup.
Page 245 Map Network Drive. Result: The Map Network Drive window opens. Select an available Drive letter. In the Folder ﬁeld, map the shared folder (D:\Nortel\Data\backup\Def- initions) on CP1 by entering the following: \\<Computer name of CP1>\<Share name of D:\Nor- tel\Data\backup\Deﬁnitions on CP1>...
Page 246 Ensure that a backup device exists for CP1 and CP2. For more information, see "Creating a backup device (network disk)" (page 242). On CP1, log on to CallPilot Manager. Select System > Backup/Restore. Result: The Backup/Restore window appears. From the Select a task drop-down list, select Review and schedule backup.
Page 247 • If the existing CP1 and CP2 servers are being reused, then load the CallPilot 1005r image onto each server. For more information, see the Software Administration and Maintenance Guide (NN44200-600) for information on recovering system software.
Page 248: Reimage Or Replace A Server In The High Availability Pair
Disconnect the network cables from CP2 (the server to be reimaged or replaced). If the existing CP2 server is being reused, load the CallPilot 1005r image onto the server. For more information, see the Software Administration and Maintenance Guide (NN44200-600) for information on recovering system software.
Page 249 Nortel for CallPilot, see the P-2007-0101-Global : CallPilot Support for Anti-Virus Applications bulletin. On CP2, run the Setup Wizard and apply any CallPilot PEPs and SUs. SUs and PEPs are found in the Enterprise Solutions PEP Library (ESPL) at www.nortel.com/espl.
Page 250 Current Data Source option to delete drive E. b. Right-click the drvF Data Resource and then click the Delete Current Data Source option to delete drive F. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 251 On CP1, use the AutoStart Console to select the ﬁrst node (expand [AutoStart_Domain] > Nodes > CP1) and do the following: a. Select the Failure Detection and Mirroring tab. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 252 Create New Data Source - EMC Mirroring for Windows c. In the New EMC Mirroring for Windows Data Source window, do the following: Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 253 Click Apply. v. Click OK to dismiss the warning message. d. Repeat the previous three steps for drive F. Select Resource Groups > CallPilot. Select the Settings tab. Under the Startup and Shutdown Sequences area, select Data Source from the drop-down list which adjacent to the Add button.
Page 254 Under Shutdown Sequence, use the Down arrow to move drvE and drvF to the bottom of the Shutdown Sequence list. On CP1, bring the CallPilot resource group online. For more information, see "Bringing the CallPilot Resource Group online on CP1"...
Page 255: Chapter 7 Upgrades, Migrations, And Feature Expansion
You must modify and add settings in Conﬁguration Wizard (for example, NIC card settings). Scenario 1: If you are upgrading or migrating to a CallPilot 5.0 1005r server and are adding the High Availability feature, do the following: 1. Follow the instructions in CallPilot Upgrade and Platform Migration Guide (NN44200-400) to upgrade or migrate your server to a CallPilot 1005r server running CallPilot 5.0.
Page 256 1005r server and to conﬁgure the two 1005r servers as a High Availability pair. Scenario 2: If you have a CallPilot 5.0 1005r server and are adding the High Availability feature, follow the instructions outlined in "Feature Expansion:...
Page 257: Guidelines
Guidelines 257 Guidelines This section provides a basic overview of the tasks required to perform an upgrade or migration. Read this list and then proceed to the CallPilot Upgrade and Platform Migration Guide (NN44200-400) for detailed procedures. 1. On your current system (pre-release 5.0) take note of all networking information: host name, CLAN IP address, ELAN IP address, installed PEPs/SU, and installed languages.
Page 258 CP1 and enable the High Availability feature, add the new network parameters, and restart when prompted. (Estimated time: 10 minutes) Note: To do this, you can use the CallPilot Individual Feature Conﬁguration [Express Mode] and select Network Interface Card Conﬁguration check box.
Page 259: Feature Expansion: Adding The High Availability Feature To An Existing Callpilot 5.0 1005R Server
Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 259 20. Bring the CP1 and CP2 resource groups online. (Estimated time: 5 minutes) 21. Test the system. (Estimated time: 120 minutes) 22. Create the CallPilot Report connections. (Estimated time: 20 minutes) 23.
Page 260: Prepare The Switch
Action Conﬁgure the Meridian 1 or CS 1000 switch. For detailed information, see the following: • Meridian 1 and CallPilot Server Conﬁguration (NN44200-302) • Communication Server 1000 and CallPilot Server Conﬁguration (NN44200-312) Note 1: Both High Availability servers must use the same Control Directory Number (CDN).
Page 261: Install The New 1005R Server (Cp2)
Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 261 Prepare the switch by adding additional MGate cards as required. Program the switch as necessary. —End— Install the new 1005r server (CP2) A second 1005r server is required to complete the High Availability pair.
Page 262: Record The Current 1005R Server Conﬁguration (Cp1)
The Upgrade Wizard must be run on the existing 1005r server (CP1) to generate a backup that can be restored on the new 1005r server CP2. Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 263 Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 263 For Scenario 1, you do not have to perform the following procedure because a backup was created when you ran the Upgrade Wizard during your upgrade or migration process.
Page 264 CallPilot platform. Result: The Validate Image Media screen appears. Insert the CallPilot 5.0 Image CD or DVD into the CD or DVD drive, enter Z:\ as the drive letter, and click Next. Wait while the wizard checks that the inserted CD or DVD is valid for your platform.
Page 265 Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 265 • If you choose to back up to tape: ATTENTION This process overwrites the existing data on the tape. Insert the tape into the tape drive and click Next to start the backup immediately.
Page 266: Prepare The New 1005R Server (Cp2)
For more information, see "Manually changing the server name" (page 41). • Manually set the IP parameters. (The CallPilot Conﬁguration Wizard can also be used to set the IP parameters.) For more information, see "Manually setting the IP parameters" (page 42).
Page 267: Run The Setup Wizard On Cp2
Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 267 Run the Setup Wizard on CP2 Run the Setup Wizard on the new 1005r server (CP2), restoring the data from the backup created by the Upgrade Wizard that was run on CP1.
Page 268 268 Chapter 7 Upgrades, migrations, and feature expansion c. Restart the system (if prompted by Windows). d. Log on to the CallPilot server. The default password for the Administrator account is set to Bvw250. If your backup is on tape, continue to the next step.
Page 269 Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 269 c. Restart the system. d. Log on to Windows and restart the Setup Wizard. e. Continue to the next step. If your board conﬁguration is correct, click Next to continue to the next step.
Page 270 4. Select the backup that you want to use for the restore and click Next. Result: The Performing Restore screen appears. The CallPilot services are shut down and the Wizard automatically starts the restore operation. The progress bar shows the percentage complete and the number of errors.
Page 271: Conﬁgure Cp1 Using The Conﬁguration Wizard
Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 271 Result: The database upgrade starts and the Upgrading Data screen appears. IF the database THEN upgrade is not successful • click Upgrade Database to try again.
Page 272 On the Welcome screen, click Next. Result: The Keycode and serial number screen appears. If you have a new CallPilot 5.0 keycode with the High Availability feature included, enter the serial number and new keycode. Nortel CallPilot High Availability: Installation and Conﬁguration...
Page 273 Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 273 If your CallPilot 5.0 keycode includes the High Availability feature (but High Availability is not yet enabled), click Next. Result: The Feature Veriﬁcation screen appears.
Page 274 Select the Skip Language CD Validation option. Click Next. Result: The CallPilot Local Area Network Interface screen appears. On the CallPilot Local Area Network Interface screen, do the following: a. Make note of the current ELAN and CLAN IP addresses.
Page 275: Conﬁgure Cp2 Using The Conﬁguration Wizard
Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 275 Click OK to conﬁgure CallPilot. Result: The conﬁguration is applied to the server. This task can take from 5 to 10 minutes to complete, depending on the number of languages installed and the number of programmed DSP cards.
Page 276 Select CallPilot System Conﬁguration (Standard Mode). Click OK. Result: The Conﬁguration Wizard: Welcome screen appears. Note: Because the CallPilot system is not yet conﬁgured, an error dialog box can appear while you run the Conﬁguration Wizard. Disregard the error message by closing the dialog box, and continue the conﬁguration procedure.
Page 277 Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 277 On the Server Information screen, enter the new host name for CP2 in the Computer Name ﬁeld. ATTENTION The computer names of the High Availability servers must contain only alphanumeric characters.
Page 278 Ensure the language source directory contains CallPilot 5.0 Language Prompts. Voice prompts from a previous release of CallPilot do not work. Put the CallPilot 5.0 Language Prompts CD in the CD or DVD drive and select the Install Language option button.
Page 279: Complete The High Availability Conﬁguration Process
Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 279 The following table shows the suggested default values for HB1, HB2, and MIRROR on CP2. If you do not use these suggested values, ensure that you use your new values throughout the conﬁguration.
Page 280 Add the Remote Mirroring Host for the new 1005r server (CP2). For more information, see "Adding the Remote Mirroring Host for CP2" (page 112). Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 281 Feature Expansion: Adding the High Availability feature to an existing CallPilot 5.0 1005r server 281 b. Generate the AutoStart Deﬁnition File. For more information, see "Generating the AutoStart Deﬁnition File" (page 115). c. Import the AutoStart Deﬁnition File. For more information, see "Importing the AutoStart Deﬁnition...
Page 282 2 network settings 150 server information 135 switch conﬁguration 145 manual failover 35, 215 deﬁnition ﬁle export 195 migration 255 Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 283 255 regulatory information 2 guidelines 257 remote support 238 utility processes resource group 122, 208 password change 164 restore 241, 247 Nortel CallPilot High Availability: Installation and Conﬁguration NN44200-311 01.06 Standard 5.0 15 May 2007 Copyright © 2007, Nortel Networks...
Page 286 Document version: 01.06 Document date: 15 May 2007 To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback. Sourced in Canada The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.

Nortel CallPilot Install Manual

Chapter 1 How to Get Help

Chapter 2 Introduction

Chapter 3 Planning and Engineering

Chapter 4 Failover Overview

Chapter 5 Install and Conﬁgure the High Availability Pair

Chapter 6 Maintaining a High Availability System

Chapter 7 Upgrades, Migrations, and Feature Expansion

Quick Links

Related Manuals for Nortel CallPilot

Summary of Contents for Nortel CallPilot

Table of Contents