Step 4. Identify The Overall Voice Form Settings; Nortel Callpilot; Administrator Guide; Nn44200-601 01.11 Standard - Nortel CallPilot Administrator's Manual

214 Chapter 11 CallPilot voice forms: planning a voice form
Sample voice form flow and prompts worksheet
Prompt (field)
name
1. Greeting
2. Employee name
3. Employee phone
extension
4. Problem
summary
5. Urgency
6. Goodbye

Step 4. Identify the overall voice form settings.

In this step, you identify the overall voice form settings. To do this, complete
the following series of worksheets titled "Voice form settings worksheet."
The fields in this worksheet are the same as the fields that you fill out
when you configure the voice form through the CallPilot Manager page
"Voice Form Detail." This worksheet has five sections: General settings,
Transcription settings, Caller settings, Notification settings, and Storage
Limit settings. After you read the description, fill the right column in for
each field in each section.
Voice form settings worksheet: General settings
Field in CallPilot
Manager's Voice
Form Detail Page
Voice Form ID
Voice Form Title
Copyright © 2007, Nortel Networks
.
Type of prompt:
- Voice answer
- DTMF answer
- No answer
No answer (greeting)
Voice answer
DTMF answer
Voice answer
DTMF answer
No answer (End of
Form)
Description
Choose a unique number to identify the voice form.
Use up to five digits.
Choose a title for the voice form, for example,
Application Form A. Use up to 40 characters.

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007
Prompt text
You have reached the TechBiz automated help
desk. You will be asked a series of questions
regarding the technical problem you are having.
Answer each question using either your voice or
the telephone keypad.
Please say your first and last name, and then press
number sign.
Using the telephone keypad, please enter your
four-digit phone extension, and then press number
sign.
Please briefly describe the problem you are having.
After 60 seconds, recording will stop. Press number
sign when you are finished.
If you are unable to work because of this technical
problem, please press 1 followed by number sign.
Otherwise, press 2 followed by number sign.
Your request will be sent to the help desk and a
technical support person will contact you as soon
as possible. Thank you and goodbye.
Use this column to
record settings for this
voice form