Nortel 2001 Installation And Operation Manual
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Nortel 2001 Installation And Operation Manual

Nortel 2001 Installation And Operation Manual

Nortel 2001: user guide
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Title page
Nortel Communication Server 1000
Nortel Communication Server 1000 Release 4.0
IP Phones
Description, Installation, and Operation
Document Number: 553-3001-368
Document Release: Standard 4.00
Date: February 2005
Year Publish FCC TM
Copyright © Nortel Networks Limited 2005
All Rights Reserved
Produced in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant.
Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and
Succession are trademarks of Nortel Networks. Apani VPN is a trademark of Apani Networks. movianVPN is a
trademark of certicom. NetEQ is a trademark of Global IP Sound. iPAQ is a trademark of Hewlett Packard.
Axim is a trademark of Dell. ActiveSync is a trademark of Microsoft.

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Summary of Contents for Nortel 2001

  • Page 1 Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Apani VPN is a trademark of Apani Networks. movianVPN is a trademark of certicom.

  • Page 3: Revision History

    Standard 3.00. This document is up-issued to support Communication Server 1000 Release 4.0. June 2004 Standard 2.00. This document is up-issued to include the Nortel Networks Mobile Voice Client 2050. October 2003 Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library.
  • Page 4 Page 4 of 302 Revision history 553-3001-368 Standard 4.00 February 2005...

  • Page 5: Table Of Contents

    Reinstalling an IP Phone 2001 ....... Replacing an IP Phone 2001 ....... .
  • Page 6 Removing an IP Phone 2001 from service ..... . Nortel Networks IP Phone 2002 ....
  • Page 7 Operating parameters ........Nortel Networks IP Softphone 2050 ... . 121 Contents ..
  • Page 8 Removing an IP Softphone 2050 from service ....Nortel Networks Mobile Voice Client 2050 ..183 Contents ..........
  • Page 9 SIP Phone ....... . . 245 Contents ..........Introduction .
  • Page 10 Appendix B: IP Phone diagnostic utilities ..263 Contents ..........Introduction ..

  • Page 11: About This Document

    Subject This document contains description, installation, and administration information for the following: • Nortel Networks IP Phone 2001, IP Phone 2002, and IP Phone 2004 • Nortel Networks IP Phone Key Expansion Module (KEM) • Nortel Networks IP Softphone 2050 •...

  • Page 12: Applicable Systems

    Applicable systems This document applies to the following systems: • Communication Server 1000S (CS 1000S) • Communication Server 1000M Chassis (CS 1000M Chassis) • Communication Server 1000M Cabinet (CS 1000M Cabinet) • Communication Server 1000M Half Group (CS 1000M HG) •...

  • Page 13: Intended Audience

    CS 1000M systems. Table 1 lists each Meridian 1 system that supports an upgrade path to a CS 1000M system. Table 1 Meridian 1 systems to CS 1000M systems This Meridian 1 system... Meridian 1 PBX 11C Chassis Meridian 1 PBX 11C Cabinet Meridian 1 PBX 51C Meridian 1 PBX 61C Meridian 1 PBX 61C CP PII...

  • Page 14: Conventions

    Conventions Terminology In this document, the following systems are referred to generically as “system”: • Communication Server 1000S (CS 1000S) • Communication Server 1000M (CS 1000M) • Communication Server 1000E (CS 1000E) • Meridian 1 The following systems are referred to generically as “Small System”: •...

  • Page 15: Related Information

    IP Line: Description, Installation, and Operation (553-3001-365) • Software Input/Output: Maintenance (553-3001-511) Online To access Nortel Networks documentation online, click the Technical Documentation link under Support on the Nortel Networks home page: http://www.nortelnetworks.com/ CD-ROM To obtain Nortel Networks documentation on CD-ROM, contact your Nortel Networks customer representative.
  • Page 16 Page 16 of 302 About this document 553-3001-368 Standard 4.00 February 2005...

  • Page 17: Nortel Networks Ip Phone 2001

    Reinstalling an IP Phone 2001 ....... Replacing an IP Phone 2001 ....... . .

  • Page 18: Description

    Procedure 1, “Pre-installation checklist” on • Procedure 2, “Installing an IP Phone 2001 for the first time” on • Procedure 3, “Installing an IP Phone 2001 for the first time using DHCP” • Procedure 4, “Disabling Auto Negotiate and enabling Full Duplex mode” on •...
  • Page 19 Figure 1 IP Phone 2001 Table 2 IP Phone 2001 components and functions (Part 1 of 3) Component Speaker Message Waiting/ Incoming Call Indicator Function Press the Dial/Line key to activate the speaker for on-hook dialing and listening. The Message Waiting lamp turns ON to indicate that a message has been left for the user.
  • Page 20 Table 2 IP Phone 2001 components and functions (Part 2 of 3) Component Volume control bar Navigation keys Dial/Line key Hold key Soft keys (self-labeled) Message key 553-3001-368 Standard 4.00 Function Use the volume control bar to adjust the volume of the Handset, Ringer, and On-hook Dialing/Listen tones.
  • Page 21 Table 2 IP Phone 2001 components and functions (Part 3 of 3) Component Goodbye key Services key Note 1: If a call is presented while the user is manipulating information, the phone rings. However, the screen display is not updated with Caller ID and the programming text is not disturbed.

  • Page 22: Supported Features

    • Personal Directory, Call Log and Redial List are not supported. However, if the primary DN on an IP Phone 2001 is an MADN of an IP Phone 2002, IP Phone 2004, or IP Softphone 2050, Preferred Name Match and Idle Set Display (new call indication) are supported.

  • Page 23: Display Characteristics

    Context-sensitive soft keys • Handsfree operation • Headset support • External Applications Server Display characteristics An IP Phone 2001 has two display areas: • information line display • soft key label display Figure 2 on page 24 shows these two display areas.

  • Page 24: Information Line Display

    Figure 2 IP Phone 2001 display areas Information Line display An IP Phone 2001 has a one-line information display area with the following information: • Caller Number • Caller Name • Feature prompt strings • User-entered digits • Date and time information (if the telephone is in an idle state) •...

  • Page 25: Key Number Assignments

    PBX CPU key numbers are the same as on the IP Phone 2002 and IP Phone 2004. Dedicated keys Table 3 describes the telephone assignment functions for each of the dedicated keys. Use LD 11 to program keys 16-26 on the IP Phone 2001. page IP Phones Description, Installation, and Operation...

  • Page 26: Package Components

    Note: If you attempt to configure anything other than the permitted response, the system generates an error code. Table 3 IP Phone 2001 dedicated keys Key Number Response Key 17 Key 18 Key 19 Key 20 Key 21 Key 22...
  • Page 27 AC adapter is required, because Phase II IP Phones include integrated support for a number of power over LAN options, including support for IEEE 802.3af standard power. Table 4 lists the IP Phone 2001 package components and product codes. Table 4 IP Phone 2001 components list (Part 1 of 2) IP Phone 2001 package contents include: •...

  • Page 28: Before You Begin

    IP Phone 2001 installation process. Before installing the IP Phone 2001, complete the following pre-installation checklist. Procedure 1 Pre-installation checklist Ensure there is one IP Phone 2001 boxed package for each IP Phone 2001 being installed. The package contains: • •...

  • Page 29: First-Time Installation

    The voltage rating of the transformer must match the wall outlet voltage. Refer to Table 4 on page 27. Understand the three configuration modes that you can choose as you proceed through the installation of the IP Phone 2001. The three configuration modes are: •...
  • Page 30 Media Gateway. You must also enter the Connect Server parameters including: IP address, port number, action, and retry count. Go to Procedure 2, “Installing an IP Phone 2001 for the first time” on page Dynamic IP address assignment — Partial DHCP...
  • Page 31 For more information on how to set up DHCP servers for use with the IP Phones, refer to Data Networking for Voice over IP (553-3001-160). Go to Procedure 3, “Installing an IP Phone 2001 for the first time using DHCP” on...
  • Page 32 Figure 3 IP Phone 2001 rear view Power the IP Phone 2001 using either the Power over Ethernet or an AC power transformer (local power). Timing information There are only four seconds between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel Networks logo on the display.
  • Page 33 32. Be sure to thread the cord around the retaining hook to provide strain relief for a secure power connection. When the Nortel Networks logo appears on the display, immediately press the four feature keys at the bottom of the display in sequence from left to right.
  • Page 34 S2 retry Cfg XAS? (0-No,1-Yes) Note: The IP Phone 2001 can support a primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to “Enhanced Redundancy for IP Line Nodes” in IP Line: Description, Installation, and Operation (553-3001-365).
  • Page 35 Data VLAN is not present 1-Yes Data VLAN is present 14 Select 0-No, since DATA VLAN is not supported on the IP Phone 2001. The IP Phone 2001 searches for the connect server. When the connection is complete, proceed with step 15.
  • Page 36 The IP Phone 2001 registers with the Terminal Proxy Server (TPS) and if needed, begins the firmware download. This takes several minutes. When complete, the IP Phone 2001 resets. Note: Port 5105 on the system must be explicitly open to enable firmware download.
  • Page 37 Power the IP Phone 2001 using either the Power over Ethernet or an AC power transformer (local power). Timing information There are only four seconds between plugging in the IP Phone 2001 power transformer and the appearance of the Nortel Networks logo on the display.
  • Page 38 S2 retry Cfg XAS? (0-No,1-Yes) Note: The IP Phone 2001 can support a primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to “Enhanced Redundancy for IP Line Nodes” in IP Line: Description, Installation, and Operation (553-3001-365).
  • Page 39 Data VLAN is not present 1-Yes Data VLAN is present 13 Select 0-No, since DATA VLAN is not supported on the IP Phone 2001. The IP Phone 2001 searches for the connect server. When the connection is complete, proceed to step 14.

  • Page 40: Startup Sequence

    17 (Optional) Customize the feature keys as required. For more information, see IP Phone 2001 User Guide. Startup sequence When an IP Phone 2001 is connected to the network, it must perform a startup sequence. The elements of the startup sequence include: •...

  • Page 41: Full Duplex Mode

    Disabling Auto Negotiate and enabling Full Duplex mode Reset the phone by disconnecting and re-connecting power. When the Nortel Networks logo appears, press each of the soft keys in sequence. See Procedure 3 on If no other configuration changes are required, press the 0 Soft-key, OK, repeatedly until the Duplex network option appears.

  • Page 42: Reinstalling An Ip Phone 2001

    You can reinstall an existing, previously-configured IP Phone 2001 on the same system. For example, the IP Phone 2001 can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Phone 2001.
  • Page 43 Repower the IP Phone 2001. Note: During the reboot sequence of a previously configured IP Phone, the IP Phone 2001 displays the existing node number for approximately five seconds. If node password is enabled and NULL, choose one of the following: Disable password.

  • Page 44: Replacing An Ip Phone 2001

    Follow either Procedure 2 on Procedure 3 on the IP Phone 2001. Enter the same TN and Node Number as the IP Phone 2001 you replaced. The system associates the new IP Phone 2001 with the existing Removing an IP Phone 2001 from service...

  • Page 45: Nortel Networks Ip Phone 2002

    Nortel Networks IP Phone 2002 Contents This section contains information on the following topics: Introduction ..........

  • Page 46: Introduction

    Introduction This section explains how to install and maintain the IP Phone 2002. For information on using the IP Phone 2002, see the IP Phone 2002 User Guide. This section contains the following procedures: • Procedure 9, “Pre-installation checklist” on •...
  • Page 47 Nortel Networks IP Phone 2002 Page 47 of 302 Figure 4 IP Phone 2002 IP Phones Description, Installation, and Operation...
  • Page 48 Table 6 IP Phone 2002 components and functions (Part 1 of 4) Component Speaker Programmable Line DN/ feature keys (self-labeled) Message Waiting light/ Incoming Call Indicator Soft keys (self-labeled) Navigation keys Inbox (Message) Shift Directory 553-3001-368 Standard 4.00 Function Press the Handsfree key to activate the speaker.
  • Page 49 Expand to PC Goodbye IP Phones Function Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): — Volume Adjustment — Contrast Adjustment — Language — Date/Time Format — Display diagnostics — Local Dialpad Tone —...
  • Page 50 Table 6 IP Phone 2002 components and functions (Part 3 of 4) Component Hold Headset Mute Volume control bar 553-3001-368 Standard 4.00 Function Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold.

  • Page 51: Supported Features

    Table 6 IP Phone 2002 components and functions (Part 4 of 4) Component Handsfree key Note 1: If a call is presented while the user is manipulating an option, the IP Phone 2002 rings and the DN key flashes. However, the screen display is not updated with Caller ID information and programming text is not disturbed.

  • Page 52: Features Not Currently Supported

    It passes the packets (unmodified) and does not interpret the 802.1Q header. The three-port switch provides priority based on the port. The telephone port traffic takes priority over the Ethernet. Display characteristics An IP Phone 2002 has three major display areas: •...

  • Page 53: Programmable Line (Dn)/Feature Key Label Display

    • soft key label • information line Figure 5 on Figure 5 IP Phone 2002 display areas Programmable line (DN)/feature key label display The feature key label area displays a ten-character string for each of the four feature keys. Each feature key includes the key label and an icon. The icon state can be on, off, or flashing.

  • Page 54: Soft Key Label Display

    Feature prompt strings • User-entered digits • Date and time information (if the telephone is in an idle state) The information area displays different information, according to the telephone’s call processing state and active features. Key number assignments The IP Phone 2002 has four soft-labeled, pre-defined keys that are used to provide up to 10 features.

  • Page 55: Dedicated Keys

    PBX CPU key numbers are the same as on the IP Phone 2004. Dedicated keys Table 7 describes the telephone assignment functions for each of the dedicated keys. Use LD 11 to program keys 16-26 on the IP Phone 2002.

  • Page 56: Package Components

    Package components The following information applies to Phase II IP Phones. Product codes for Phase II IP Phones are different from previous sets. See the product code on the back of the phone to confirm whether it is a Phase II IP Phone.

  • Page 57: Before You Begin

    Handset cord, Ethergray Handset cord, Charcoal Footstand, Charcoal (used for Ethergray and Charcoal models) IP Phone 2001/2002/2004 Power Adaptors Power transformer (117/120 VAC 50/60 Hz) (North America) Power transformer 3 prong AC to AC, direct plug-in, 8W, 240 VAC, 50Hz to 16 VAC at 500 mA (Ireland and UK)
  • Page 58 Procedure 9 Pre-installation checklist Ensure there is one IP Phone 2002 boxed package for each IP Phone 2002 being installed. The package contains: • • • • • • To install and configure an IP Phone 2002, the host system must be installed with the Voice Gateway Media Card.

  • Page 59: First-Time Installation

    Nortel Networks IP Phone 2002 Page 59 of 302 First-time installation IP address assignments During the first-time installation, there are IP address parameters that are entered either manually or automatically depending on the installation configuration. As well, you are prompted to enable or disable 802.1Q. For more information, see “802.1Q VLAN description”...
  • Page 60 Connect the other end of the handset cord to the handset. For a telephone not sharing LAN access with a PC: Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the telephone (identified with a LAN icon, see February 2005...
  • Page 61 For a telephone sharing LAN access with a PC: Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the telephone (identified with a LAN icon, see Figure 6) and the other end to the IP network. Insert a second CAT5...
  • Page 62 Timing information There are only four seconds between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel Networks logo on the display. When you see the logo, you have one second to respond by pressing the four feature keys at the bottom of the display in sequence from left to right.
  • Page 63 Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2): Screen prompt Description S1 IP The node IP address of the IP line node. S1 Port This is a fixed value: 4100 S1 action This is a fixed value: 1 S1 retry The number of times the IP Phone 2002 attempts to connect to the server.
  • Page 64 10 If 802.1Q is not required, select 0-No and go to step 16; otherwise, select 1-Yes to choose the method of VOICE VLAN configuration: Screen prompt 11 If automatic configuration is required, select 0-Auto and go to step 13; otherwise,select 1-Man to set the VOICE VLAN ID: VOICE VLAN ID: 1234 Note: The VOICE VLAN ID is entered as an integer.
  • Page 65 Self-labelling keys also appear. 17 Check for dial tone and the correct DN above the display. 18 Secure the telephone footstand to the base of the telephone. Use the angle adjustment grip on the top back of the telephone to adjust the position.
  • Page 66 Connect the other end of the handset cord to the handset. For a telephone not sharing LAN access with a PC: Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the telephone (identified with a LAN icon, see Figure 7 on page 67).
  • Page 67 Timing information There are only four seconds between plugging in the IP Phone 2002 power transformer and the appearance of the Nortel Networks logo on the display. When you see the logo, you have one second to respond by pressing the four feature keys at the bottom of the display in sequence from left to right.
  • Page 68 When the Nortel Networks logo appears on the display, immediately press the four feature keys at the bottom of the display in sequence from left to right. At the prompt DHCP Yes/No?, select Yes. Select Partial or Full DHCP. Screen prompt...
  • Page 69 S1 retry the number of times the IP Phone 2002 attempts to connect to the server; enter 10 S2 IP same as S1 in most cases (see note below) S2 Port same as S1 S2 action same as S1 S2 retry same as S1 Cfg XAS? enter 1 (for yes).
  • Page 70 11 Enter a valid value, and press OK. The IP Phone 2002 is configured with 802.1Q enabled, the VOICE VLAND ID is configured to the entered value, and the VOICE VLAN priority = 6. 12 After the value is entered, the DATA VLAN configuration option appears on the display: Screen prompt 13 If there is not a Data VLAN present, select 0-No and go to step 16;...
  • Page 71 Self-labelling keys also appear. 16 Check for dial tone and the correct DN above the display. 17 Secure the telephone footstand to the base of the telephone. Use the angle adjustment grip on the top back of the telephone to adjust the position.

  • Page 72: Startup Sequence

    User ID (Node ID, Node Password and TN) Full Duplex mode In the Configuration menu, Auto Negotiate mode is the default setting for initial startup. Typically, the telephone is connected to a network that 553-3001-368 Standard 4.00 Method of acquisition Manually entered or automatically retrieved through Partial or Full DHCP.
  • Page 73 Disabling Auto Negotiate and enabling Full Duplex mode Reset the phone by disconnecting and re-connecting power. When the Nortel Networks logo appears, press each of the soft keys in sequence. See Procedure 10 on If no other configuration changes are required, press the 0 Soft-key, OK, repeatedly until the Duplex network option appears.

  • Page 74: Reinstalling An Ip Phone 2002

    Reinstalling an IP Phone 2002 You can reinstall an existing, previously-configured IP Phone 2002 on the same system. For example, the IP Phone 2002 can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Phone 2002.

  • Page 75: Replacing An Ip Phone 2002

    Select the Clear soft key to clear the existing TN. A new parameters prompt displays. Replacing an IP Phone 2002 Two telephones cannot share the same TN. You must remove the IP Phone 2002 that is currently using the TN. Procedure 15 Replacing an IP Phone 2002 Disconnect the IP Phone 2002 that you want to replace.
  • Page 76 Page 76 of 302 Nortel Networks IP Phone 2002 In LD 11, OUT the TN. End of Procedure 553-3001-368 Standard 4.00 February 2005...

  • Page 77: Nortel Networks Ip Phone 2004

    Nortel Networks IP Phone 2004 Contents This section contains information on the following topics: Introduction ..........

  • Page 78: Introduction

    Introduction This section explains how to install and maintain the IP Phone 2004. For information on using the IP Phone 2004, see the IP Phone 2004 User Guide. This section contains the following procedures: • Procedure 17, “Pre-installation checklist” on •...
  • Page 79 Figure 8 IP Phone 2004 Table 10 IP Phone 2004 components and functions (Part 1 of 5) Component Hold Goodbye Function Press the Hold key to put an active call on hold. Press the line (DN) key beside the flashing LCD to return to the caller on hold. Press the Goodbye key to terminate an active call.
  • Page 80 Table 10 IP Phone 2004 components and functions (Part 2 of 5) Component Message Waiting Light/ Incoming Call Indicator Programmable line DN/ feature keys (self-labeled) Soft keys (self-labeled) Fixed feature keys Expand to PC Copy 553-3001-368 Standard 4.00 Function The Message Waiting Indicator turns ON to indicate that a message has been left for the user.
  • Page 81 Shift Inbox (Message) IP Phones Function Press the Services key to access the following items: • Telephone Options (see Notes 1 and 2): — Volume Adjustment — Contrast Adjustment — Language — Date/Time Format — Display diagnostics — Local Dialpad Tone —...
  • Page 82 Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your telephone. Press the Directory key to access Directory services. Press the Mute key to listen to the receiving party without transmitting.

  • Page 83: Supported Features

    Table 10 IP Phone 2004 components and functions (Part 5 of 5) Component Handsfree key Note 1: If a call is presented while the user is manipulating an option, the IP Phone 2004 rings and the DN key flashes. However, the screen display is not updated with Caller ID information.

  • Page 84: Features Not Currently Supported

    It passes the packets (unmodified) and does not interpret the 802.1Q header. The three-port switch provides priority based on the port (that is, the telephone port traffic takes priority over the Ethernet). Display characteristics An IP Phone 2004 has three major display areas: •...
  • Page 85 • soft key label • information line Figure 9 on page 85 shows these three display areas. Figure 9 IP Phone 2004 display areas Programmable line (DN)/feature key label display The feature key label area displays a ten-character string for each of the four feature keys.

  • Page 86: Key Number Assignments

    • user-entered digits • date and time information (if the telephone is in an idle state) The information area displays different information, according to the telephone’s call processing state and active features. Key number assignments The IP Phone 2004 has four soft-labeled, pre-defined keys that are used to provide up to 10 features.

  • Page 87: Dedicated Keys

    Dedicated keys Table 11 describes the telephone assignment functions for each of the dedicated keys. Use LD 11 to program keys 16-26 on the IP Phone 2004 . Note: If you attempt to configure anything other than the permitted response, the system generates an error code.

  • Page 88: Package Components

    Table 11 IP Phone 2004 dedicated keys (Part 2 of 2) Key number Response Key 23 Key 24 Key 25 Key 26 Package components The following information applies to Phase II IP Phones. Product codes for Phase II IP Phones are different from previous sets. See the product code on the back of the phone to confirm whether it is a Phase II IP Phone.
  • Page 89 Table 12 lists the IP Phone 2004 package components and product codes. Table 12 IP Phone 2004 component list (Part 1 of 2) IP Phone 2004 package contents includes • IP Phone 2004 • Handset • Handset cord • Footstand •...

  • Page 90: Before You Begin

    Power transformer AC to AC, direct plug-in, 8W, 100 VAC, 50 Hz, to 16 VAC at 500 mA For more information, and for information about previous versions of the IP Phone, contact Nortel Networks. Before you begin The following section provides a step-by-step guide through the IP Phone 2004 installation process.

  • Page 91: First-Time Installation

    Damage to Equipment Do not plug your IP Phone 2004 into an ISDN connection. Severe damage can result. Consult your system administrator to ensure that you are plugging your telephone into a 10/100BaseT Ethernet jack. IP Phones page 257. Description, Installation, and Operation...

  • Page 92: Standard 4.00 February

    Page 92 of 302 Nortel Networks IP Phone 2004 Static IP address assignment During the installation, the IP Phone 2004 parameters are entered manually using the key pad. Your system administrator provides the following information: IP address, subnet mask, and default Media Gateway.
  • Page 93 Connect the other end of the handset cord to the handset. Choose one of the following connections: For a telephone not sharing a LAN access with a PC: Connect one end of the CAT5 Ethernet cable to the LAN ethernet...
  • Page 94 Timing information There are only four seconds between plugging in the IP Phone 2004 ’s power transformer and the appearance of the Nortel Networks logo on the display. When you see the logo, you have one second to respond by pressing the four feature keys at the bottom of the display in sequence from left to right.
  • Page 95 net msk a subnet mask def gw the default Media Gateway for the IP Phone 2004 on the LAN segment to which it is connected Enter the information for the primary Connect Server (S1) and the secondary Connect Server (S2): Screen prompt Description S1 IP...
  • Page 96 10 If 802.1Q is not required, select 0-No and go to step 16; otherwise, select 1-Yes to choose the method of VOICE VLAN configuration: Screen prompt 11 If automatic configuration is required, select 0-Auto and go to step 13; otherwise, select 1-Man to set the VOICE VLAN ID: VOICE VLAN ID: 1234 Note: The VOICE VLAN ID is entered as an integer.
  • Page 97 Self-labelling keys also appear. 17 Check for dial tone and the correct DN above the display. 18 Secure the telephone footstand to the base of the telephone. Use the angle adjustment grip on the top back of the telephone to adjust the position.
  • Page 98 Timing information There are only four seconds between plugging in the IP Phone 2004 ’s power transformer and the appearance of the Nortel Networks logo on the display. When you see the logo, you have one second to respond by pressing the four feature keys at the bottom of the display in sequence from left to right.
  • Page 99 12 on page 89. Connect the power jack as shown in Figure 6 on page 61. When the Nortel Networks logo appears on the display, immediately press the four feature keys at the bottom of the display in sequence from left to right.
  • Page 100 S2 Port S2 action S2 retry Cfg XAS? (0-No,1-Yes) XAS IP: Note 1: The IP Phone 2004 can support a primary (S1) and secondary (S2) connect server. If you require IP Phones to register on multiple nodes, refer to “Enhanced Redundancy for IP Line Nodes” in IP Line: Description, Installation, and Operation (553-3001-365).
  • Page 101 Manual Cfg VOICE VLAN ID: 1234 Note: The VOICE VLAN ID is entered as a decimal number. The VOICE VLAN ID is a 12-bit value between 0 and 4095. 10 Enter a valid value, and press OK. The IP Phone 2004 is configured with 802.1Q enabled, VOICE VLAN priority = 6, and the VOICE VLAN ID set to the entered value.

  • Page 102: Startup Sequence

    Self-labelling keys also appear. 15 Check for dial tone and the correct DN above the display. 16 Secure the telephone footstand to the base of the telephone. Use the angle adjustment grip on the top back of the telephone to adjust the position.

  • Page 103: Full Duplex Mode

    Auto Negotiate and it selects the best speed and duplex mode available. There is no intervention required under normal operation. If the telephone is connected to a network configured for Full Duplex mode only, it is not able to automatically negotiate the proper configuration.
  • Page 104 Disabling Auto Negotiate and enabling Full Duplex mode Reset the phone by disconnecting and re-connecting power. When the Nortel Networks logo appears, press each of the soft keys in sequence. See Procedure 19 on If no other configuration changes are required, press the 0 Soft-key, OK, repeatedly until the Duplex network option appears.

  • Page 105: Reinstalling An Ip Phone 2004

    Reinstalling an IP Phone 2004 You can reinstall an existing, previously-configured IP Phone 2004 on the same system. For example, the IP Phone 2004 can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Phone 2004 .

  • Page 106: Replacing An Ip Phone 2004

    Replacing an IP Phone 2004 Two telephones cannot share the same TN. You must remove the IP Phone 2004 that is currently using the TN. Procedure 23 Replacing an IP Phone 2004 Disconnect the IP Phone 2004 that you want to replace. Follow Procedure 18 on 2004 .

  • Page 107: Key Expansion Module (Kem)

    Operating parameters ........Description The Nortel Networks IP Phone Key Expansion Module (KEM) is a hardware component that connects to IP Phone 2002 and IP Phone 2004 and provides...

  • Page 108: Features

    Note: The IP Phone 2004 can also have up to 48 additional line/feature keys using the Shift key functionality and one IP Phone KEM. With two IP Phone KEMs connected, the Shift key functionality does not affect the IP Phone KEMs since the maximum number of line/feature keys is already available.

  • Page 109: Display Characteristics

    IP Phone. To alter the display and contrast on the IP Phone KEM, use the Contrast Adjustment option under the Telephone Options menu on the IP Phone. Any contrast changes you make on the IP Phone affect the IP Phone KEM.

  • Page 110: Configuration

    Table 14 IP Phone KEM components list (Part 2 of 2) IP Phone KEM - Charcoal IP Phone KEM wall mount kit - Charcoal Configuration The IP Phone KEM must be configured in LD 11 before it can be used. LD 11 –...
  • Page 111 (cccc or D) zz..z Description Telephone function key assignments The following key assignments determine calling options and features available to a telephone. Note that KEY is prompted until just a carriage return <CR> is entered. Where: xx = key number...
  • Page 112 LD 11 – Configure the IP Phone KEM. (Part 3 of 5) Prompt Response 553-3001-368 Standard 4.00 Description Key number limits that can be assigned are as follows: 0-7 for Meridian Communications Adapter (MCA) 0-5 for M2006 0-7 for M2008 0-59 for M2616, varies with number of add-on modules 0-79 for I2002, varies with value of KEM...
  • Page 113 LD 11 – Configure the IP Phone KEM. (Part 4 of 5) Prompt Response PAGEOFST <Page> <KeyOffset> Description On the M3903, keys 4-15 are blocked. No feature assignment is accepted for keys 2-15. On the M3903, M3904, and M3905, keys 29-31 are reserved.

  • Page 114: Installation

    LD 11 – Configure the IP Phone KEM. (Part 5 of 5) Prompt Response KEY xx KEMOFST <KEM> <KeyOffset> KEY xx Installation The IP Phone KEM mounts on the right side of an IP Phone 2002 or IP Phone 2004. The IP Phone KEM snaps into the receptacle on the back of the IP Phone using the desk-mount bracket and structural baseplate supplied with the IP Phone KEM (see Figure 11).
  • Page 115 The IP Phone KEM connects to the IP Phone 2002 or IP Phone 2004 using the Accessory Expansion Module (AEM) port on the IP Phone. Figure 11 IP Phone KEM attached to an IP Phone 2002 Procedure 25 Connecting the IP Phone KEM to an IP Phone 2002 or IP Phone 2004 Use the following instructions to install an IP Phone KEM: Remove the IP Phone from the stand by pressing the IP Phone tilt handle, and pulling the IP Phone away from the stand.

  • Page 116: Ip Phone Kem Startup Initialization

    Press the IP Phone KEM and IP Phone firmly together until the IP Phone KEM locks into place. If connecting a second IP Phone KEM, repeat steps 1-3. Note: The second IP Phone KEM is attached to the right side of the first IP Phone KEM.

  • Page 117: Operating Parameters

    Table 15 Startup initialization process for the IP Phone KEM Phase 2. IP Phone KEM establishes communication with the IP Phone 3. IP Phone KEM downloads keymaps When the three phases complete successfully, you are ready to use the additional line/feature keys on your IP Phone KEM. Note: If you have a second IP Phone KEM installed on your IP Phone, the one to the immediate right of the IP Phone must be functional for the subsequent IP Phone KEM to work.

  • Page 118: Virtual Office

    error message displays to alert the administrator that the hardware configuration does not match the administered configuration. If two IP Phone KEMs are configured in LD 11, but only one IP Phone KEM is responding, the keys on the second IP Phone KEM are available for call processing but are not accessible to the user.
  • Page 119 IP Phone Key Expansion Module (KEM) Page 119 of 302 Firmware The IP Phone KEM firmware is not downloadable. In the event that the IP Phone KEM firmware must be upgraded or changed, the IP Phone KEM must be replaced with a new IP Phone KEM containing the updated firmware. IP Phones Description, Installation, and Operation...
  • Page 120 Page 120 of 302 IP Phone Key Expansion Module (KEM) 553-3001-368 Standard 4.00 February 2005...

  • Page 121: Nortel Networks Ip Softphone 2050

    Removing an IP Softphone 2050 from service ....Introduction This section explains how to install and maintain the Nortel Networks IP Softphone 2050. For information on using the IP Softphone, see the IP Softphone 2050 and Mobile Voice Client 2050 User Guide.

  • Page 122: Description

    • Procedure 28, “Installing the IP Softphone 2050 on your PC (New installation)” on • Procedure 29, “Upgrading the IP Softphone 2050 on your PC (for Windows 2000 and Windows XP users only)” on • Procedure 30, “Upgrading the IP Softphone 2050 on your PC (for Windows 98 platforms)”...

  • Page 123: System Components

    • Nortel Networks Universal Serial Bus (USB) Headset Adapter for the speech path • end user-selectable ringer that allows the PC speakers or the headset to ring for incoming calls • reduced number of wires to the desktop by eliminating the need for telephony wires •...

  • Page 124: Usb Headset Adapter

    For more information on the IP Line application, refer to IP Line: Description, Installation, and Operation (553-3001-365). USB Headset Adapter The USB Headset Adapter provides a controlled high-quality audio environment, including: • absolute and predictable loss and level plan implementation that is necessary to meet TIA-810, FCC part 68 and its international equivalents, as well as the ADA requirements for the hearing impaired •...
  • Page 125 Configuration Utility — used to configure the IP Softphone • IP Softphone 2050 — the IP Softphone user interface • Nortel Networks IP Softphone 2050 QoS The IP Softphone 2050 has the following functionality: • support for 802.1 Q and DiffServ (operating system dependant) •...

  • Page 126: Graphical User Interface

    Graphical User Interface Figure 12 on page 130 shows the Primary User Interface with the operational tray retracted. In this mode the user can operate most features on the IP Softphone 2050. Calls can be answered or made by pressing the green Answer button.
  • Page 127 Nortel Networks IP Softphone 2050 Page 127 of 302 Programmable line DN/feature keys Six programmable line (DN)/feature keys on the IP Softphone 2050 support up to 12 DNs or features (by using Shift key functionality). These only display on the Combo and Lines Tray displays.
  • Page 128 Answer key Press the Answer key to answer or make a call. The Answer key is similar to lifting the handset on a telephone. Press the DN key in the Lines or Combo trays to answer or initiate a call.
  • Page 129 The DN/Feature Key Tray shown in Figure 13 displays up to six DN or feature keys provisioned for the telephone by the Call Server. The status of each key is illustrated by text or a graphic icon (such as idle, ringing, or connected).
  • Page 130 Figure 12 IP Softphone 2050 Primary User Interface with trays retracted Application menu Message lamp Quit Copy DN/Feature tray selection Navigation keys Hold Tray menu list Network directory Local Directory Quick Access Network services list Quick Dials 553-3001-368 Standard 4.00 Services Inbox/ Outbox/...
  • Page 131 Figure 13 IP Softphone 2050 DN/feature key tray 6 feature keys shown 12 keys available with Shift key The Local Directory Quick Access Trays (see Figure 19 on maintain lists of quick dials. Ten items in the lists can be viewed and dialed directly from the Primary User Interface using Quick Access Trays.
  • Page 132 The Make Call menu item also displays the current six DN/feature keys. Dedicated keys Table 17 on you can program for Keys 16–26 on the IP Softphone 2050s in LD 11. 553-3001-368 Standard 4.00 page 139 describes the specific telephone assignment functions February 2005...
  • Page 133 Figure 15 IP Softphone 2050 combo tray Dialpad IP Phones Description, Installation, and Operation Feature key labels from TPS...
  • Page 134 Figure 16 Feature key indicating ringing with flashing red bar 553-3001-368 Standard 4.00 February 2005 Flashing red bars...
  • Page 135 Figure 17 Feature key indicating hold with flashing yellow bar IP Phones Description, Installation, and Operation Flashing yellow bar...
  • Page 136 Figure 18 Feature key indicating off-hook (dialing/answer) with solid green bar 553-3001-368 Standard 4.00 February 2005 Solid green bar...
  • Page 137 Figure 19 IP Softphone 2050 local directory quick access tray Make call on the Default DN Display a dialog box to select a line IP Phones Description, Installation, and Operation Quick dial list stored in local directory Quick dials Redial list Callers list Local directory...
  • Page 138 Figure 20 IP Softphone 2050 system tray Exit the IP Softphone 2050 Application Open primary interface Launch Local Directory Play macros Call Log lists (with dialog for entering number) Call operations DN/feature keys IP Softphone 2050 System Tray icon — changes with call state (Double-click to display Primary Interface window) 553-3001-368 Standard 4.00...
  • Page 139 Note: If you attempt to configure anything other than the permitted response, the system generates an error code. Table 17 IP Softphone 2050 dedicated keys (Part 1 of 2) Prompt Response Key 16 Key 17 Key 18 Key 19 Key 20 Key 21 Key 22 Key 23...

  • Page 140: Language Support

    Table 17 IP Softphone 2050 dedicated keys (Part 2 of 2) Prompt Response Key 24 Key 25 Key 26 Key number assignments The IP Softphone 2050 has six keys that present 12 feature keys, with six on each feature key page. The keys are numbered 0–11. The Shift key is used to change between two feature pages, 0–5 and 6–11.
  • Page 141 Note: In normal operation, the language chosen from the IP Softphone 2050’s language setup matches the language chosen from the Services > Language... menu. Otherwise, the soft key labels and feature prompts will appear in a different language than the help text and menu items on the IP Softphone 2050 application.

  • Page 142: Operating Parameters

    Operating parameters The operating parameters for the IP Softphone 2050 are as follows: • A Universal Serial Bus (USB) port is required on the PC to use the Nortel Networks USB Headset Adapter. • The minimum recommended system hardware for the IP Softphone 2050...

  • Page 143: Implementation

    — Contrast adjustment — Display diagnostics — Key click — On-hook default path Implementation A Voice Gateway Media Card must be installed in the system to configure the IP Softphone 2050. Procedure 26 Installing an IP Softphone 2050 Install the Voice Gateway Media Card. For more information, see IP Line: Description, Installation, and Operation (553-3001-365) Configure a virtual loop on the Call Server, using LD 97.
  • Page 144 Range for Small System, CS 1000S system, Media Gateway 1000B, and Media Gateway 1000T. Zone number. Flexible CFNA DN. Class of Service. HFA - Digital Telephone Handsfree Allowed is default for IP Softphone 2050 to enable two-way communication. End of Procedure February 2005...

  • Page 145: Operation

    Note: These items remain the same through installs and uninstalls. The following points explain how to change options: • Click the Services key. The Telephone Options menu appears in the information area. The four soft keys are labeled with Select … … Cancel. •...
  • Page 146 Language To select the display language of the IP Softphone 2050, highlight the Language option from the Services menu and press the Select soft key. Select a language from the sub-list of supported languages that is displayed then press the Select soft key. When finished, press the Exit soft key to return to the Services menu.
  • Page 147 Select a ring type from the sub-list displayed then press the Select soft key. Press the Play soft key to test the ring type. When finished, press the Cancel soft key to return to the main menu and the changed ring type is saved. IP Softphone 2050 information This option item displays IP Phone information, including: IP address, hardware ID, current firmware version, TN, Node ID, Node IP address, and...
  • Page 148 Volume controls — headset, ringer The volume can be controlled independently for the ringer and headset and the setting stored locally on the PC. • Ringer mode — When the IP Softphone 2050 is on hook and is idle or ringing, selecting the volume Up/Down buttons changes the volume of the ringer.
  • Page 149 Soft label key features The four soft-labeled programmable feature keys which appear physically on the IP Softphone 2050 can be used to provide up to ten features. Table 19 shows the default soft key features layout. Table 19 IP Softphone 2050 default soft key features (Part 1 of 2) Key Number Default Feature Key 17...
  • Page 150 IP Softphone 2050. If one of the key 17–26 features depends on a Class of Service that is not present for the particular telephone, the feature does not appear in the configuration of the IP Softphone 2050. You can remove any of the features provided on keys 17–26 by manually reconfiguring the key number as NUL using LD 11.
  • Page 151 Service are present, all ten features on keys 17-26 are provided on the IP Softphone 2050. Table 20 shows how the maximum configuration appears on the telephone as four layers. Layer 1 is visible when the telephone is idle. The user navigates through the circular stack by using the More... key.
  • Page 152 Layer 1 Unused keys Some keys are not used in the implementation of the IP Softphone 2050. Activating an unused key does not cause the telephone to respond or the Call Server to send any messages. Soft labeling When a DN key or Autodial is configured on an IP Softphone 2050, the default label shown on the telephone for that line appearance is the DN number or Autodial number.
  • Page 153 The USB Headset Adapter provides the IP Softphone 2050 with a fixed loss plan compliant with the TIA-810A specification. If other headsets or audio devices are used, the loss plan is unknown and undefined. Nortel Networks supports the resolution of audio problems only for the USB Headset Adapter.
  • Page 154 Jitter buffer The jitter buffer of the IP Softphone 2050 is configurable. Set the jitter buffer in one of the following ways: • using the default value sent from the TPS (the value configured in OTM — It is recommended that the default value be used.) •...
  • Page 155 The IP Softphone 2050 uses 802.1P (priority) settings assigned by the TPS. The IP Softphone 2050 supports 802.1P on Windows 2000 Professional and Windows XP. This requires the installation of Nortel Networks IP Softphone 2050 QoS Service. The DSCP values assigned from TPS 802.1Q operation can be enabled or disabled from the QoS tab in the Configuration Utility.

  • Page 156: Installation

    Frame size The IP Softphone 2050 supports the following range of frame sizes: • G.711-64 A-law and µlaw: 10-960 – 10 ms increments • G.729A: 10-960 – 10 ms frames • G.729AB: 10-960 – 10 ms frames Installation The Call Server side of the configuration process is the same as the IP Phone 2004: Install the Voice Gateway Media Card.

  • Page 157: Installing Or Upgrading The Ip Softphone

    Procedure 27 Installing the USB Headset Adapter Connect the coiled lower cord to the headset cord with the Quick Disconnect connector. Ensure the Quick Disconnect connector is securely fastened. Connect the headset cord to the RJ9 jack on the adapter. Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your PC or USB hub.
  • Page 158 Run the IP Softphone 2050 Configuration Utility (from the Windows Control Panel) to assign a server address, select sound devices, and select a server type. Select Start > Programs > Nortel Networks > IP Softphone 2050 to start the IP Softphone 2050 application. Procedure 29...
  • Page 159 Select Start > Programs > Nortel Networks > IP Softphone 2050 to start the IP Softphone 2050 application. Procedure 30 Upgrading the IP Softphone 2050 on your PC (for Windows 98 platforms) Record all values from the Communication Server tab in the IP Softphone 2050 Configuration Utility.

  • Page 160: Configuration Utility

    Uninstall the current IP Softphone 2050 using the Add/Remove Programs function found in the Control Panel. Insert the CD-ROM disk into the CD-ROM drive of your PC. Note: Installation should proceed automatically. If it does not, then continue with step 7. Otherwise go to Step 10. Double-click the My Computer icon.
  • Page 161 Nortel Networks IP Softphone 2050 Page 161 of 302 Figure 21 shows the opening screen of the Configuration Utility. Figure 21 Configuration utility IP Phones Description, Installation, and Operation...
  • Page 162 DHCP request on its own. It looks only for custom values such as the Server 1 address. The Nortel application-specific strings are entered into the DHCP tables as determined by the IP Softphone 2050 values in the format defined for the specific DHCP server.
  • Page 163 Nortel Networks IP Softphone 2050 Page 163 of 302 The Node ID and TN must always be manually entered at the IP Softphone 2050 screen during the first-time registration process. If a non-null password was configured for the node, the user must enter the password correctly before going to the TN-entering screen.
  • Page 164 Page 164 of 302 Nortel Networks IP Softphone 2050 Figure 22 Select Sound Devices tab 553-3001-368 Standard 4.00 February 2005...
  • Page 165 Audio Quality This slider allows the user to choose the balance between low delay or higher quality audio. The slider adjusts the number of buffers between the PC’s audio device and the IP Softphone 2050 application. Less delay is achieved by reducing the number of buffers;...
  • Page 166 It is also possible that different calls within the same system can be blocked depending on the called party’s node. Since the codec selection is per node, it is possible for a system to have one node that is G.711 only and another with G.711 and G.729A.
  • Page 167 The Element Manager web server resides on the Signaling Server and can be accessed directly through a web browser or Optivity Telephony Manager (OTM). The OTM navigator includes integrated links to each network system and their respective instances of Element Manager. QoS tab Assign the QoS settings using the QoS tab (see Figure 23 on the Enable check box if the IP Softphone 2050 is in a QoS-enabled network.
  • Page 168 Figure 23 QoS tab capabilities. This value can be created and modified only with Administrator privileges. The key is: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/ Qossp/EnablePriorityBoost 553-3001-368 Standard 4.00 February 2005...
  • Page 169 The entry is a DWORD value and its values are: Value Description Do not enable QoS (default value which is equivalent to the absence of the key). Enable QoS. Qossp and Qossp/EnablePriorityBoost are not created by default during installation. This is a system-wide registry setting that affects other applications and OS components.
  • Page 170 Table 24 QoS screen settings (Part 2 of 2) Attribute Automatic detection Apply to all users Server Type tab Select, for example, CS 1000 or Meridian 1, for the Server Type (see Figure 24 on environment, select the Symposium check box for ACD Hookswitch Enable. The Hardware ID is sent to the TPS to uniquely identify an IP Softphone 2050.
  • Page 171 Nortel Networks IP Softphone 2050 Page 171 of 302 Figure 24 Server Type tab IP Phones Description, Installation, and Operation...
  • Page 172 Page 172 of 302 Nortel Networks IP Softphone 2050 Figure 25 Advanced Audio tab 553-3001-368 Standard 4.00 February 2005...
  • Page 173 USB Headset Adapter tab Table 25 describes the settings for the USB Headset Adapter tab (see Figure 26 on Table 25 USB Headset Adapter tab settings Attribute Version Headset Type Use backlight Configure Smart Functions page 174). Description Shows the version of the USB Headset Adapter. Note: If the USB Headset Adapter is not recognized or has a version number lower than 2.0, the other features are grayed out and unavailable.
  • Page 174 Figure 26 USB Headset Adapter tab External Lamp Indication tab Note: The External Lamp is an optional component. It is normally not included with the USB Headset Adapter and must be ordered separately. The external lamp is also known as an “In-Use Indicator” lamp. 553-3001-368 Standard 4.00 February 2005...
  • Page 175 To connect the External Lamp to the USB Headset Adapter, plug the External Lamp cable into the 2.5 mm output jack on the USB Headset Adapter. Table 26 describes the settings for the External Lamp Indication tab (see Figure 27 on Table 26 External Lamp Indication tab settings (Part 1 of 2) Attribute...
  • Page 176 Table 26 External Lamp Indication tab settings (Part 2 of 2) Attribute Description Message Waiting Select one of the cadences to indicate when the IP Softphone 2050 message waiting light is on. Select None to disable this feature. Note 1: The IP Softphone 2050 message waiting light normally indicates that there is a message waiting.
  • Page 177 Nortel Networks IP Softphone 2050 Page 177 of 302 Figure 27 External Lamp Indication tab IP Phones Description, Installation, and Operation...

  • Page 178: Trace Tab

    Listener IP tab The Listener IP screen (see Figure 28 on users only. This screen identifies the IP addresses and ports where the IP Softphone 2050 is listening for traffic from the Communication Server. You can use this screen to override the port assignments when there is a conflicting application on the computer.
  • Page 179 Nortel Networks IP Softphone 2050 Page 179 of 302 Figure 28 Listener IP tab IP Phones Description, Installation, and Operation...

  • Page 180: Running The Ip Softphone 2050 For The First Time

    Running the IP Softphone 2050 for the first time Start the IP Softphone 2050 in one of the following ways: • Select Start > Programs > Nortel Networks > IP Softphone 2050. • Click the desktop shortcut (if one was created during the installation).

  • Page 181: Changing The Tn Of An Existing Ip Softphone 2050

    Changing the TN of an existing IP Softphone 2050 This procedure is required for a new user of the IP Softphone 2050 application. Procedure 31 Changing the TN of an existing IP Softphone 2050 Exit the IP Softphone 2050 application. Restart the IP Softphone 2050 application.
  • Page 182 Page 182 of 302 Nortel Networks IP Softphone 2050 553-3001-368 Standard 4.00 February 2005...

  • Page 183: Nortel Networks Mobile Voice Client 2050

    MVC 2050 and WLAN ........Introduction This section describes how to install, configure, and remove the Nortel Networks Mobile Voice Client 2050. For information on using the MVC 2050, see the IP Softphone 2050 and Mobile Voice Client 2050 User Guide.

  • Page 184: Description

    • Procedure 34, “ Synchronizing a PDA with a desktop PC using ActiveSync” on • Procedure 35, “ Installing MVC 2050” on • Procedure 36, “ Removing MVC 2050 from your PDA” on • Procedure 37, “ Enable Auto-Create” on •...

  • Page 185: System Components

    • Hold, Goodbye, Answer, Volume Up, Volume Down, Mute, Navigation keys • macro functions for programming lengthy dialing patterns Note: Pause is available to build into the macro to introduce a delay which may be required to access some Interactive Voice Response (IVR) applications and voicemail systems.
  • Page 186 Note: The Dell Axim X3, 300 MHz model, is not supported for use with MVC 2050. Since the PDA industry evolves at a rapid pace, contact Nortel Networks technical support to determine the latest PDA models tested and supported, and for information about any known issues.

  • Page 187: Application Software

    Note: When the PDA is used in handsfree mode, without a headset, the PDA microphone picks up sounds from the speaker, creating a feedback loop. Automatic Gain Control is used in this instance to avoid feedback. Audio quality MVC 2050 provides a high-quality audio environment, including: •...

  • Page 188: Mvc 2050 Call Handling Screen

    Answer from the Keys menu or using the Headset/Answer icon. (see Figure 30 on The Call Handling screen contains the telephone dialpad. The appearance of the Call Handling screen differs with each available skin. See “MVC 2050 graphical interface (skins) components”...
  • Page 189 Nortel Networks Mobile Voice Client 2050 Page 189 of 302 Figure 29 Starting the MVC 2050 from the Main Application screen IP Phones Description, Installation, and Operation...
  • Page 190 Figure 30 Call Handling screen Display Dialpad Menu keys Display The display is located in the central area of the skin. Messages and text are viewed on the display. See Figure 30. Dialpad The twelve-button dialpad is located on the left side of the skin. See Figure 30.

  • Page 191: Soft Keys (Self-Labeled)

    Soft keys (self-labeled) There are four soft keys (self-labeled) located in the bottom row of the display. The labels on these keys depend on the call server. See Figure 30 on page 190. Programmable line/feature keys There are six programmable line/feature keys located on the right side of the skin.
  • Page 192 PDA display to close the MVC 2050 application and return it to the background. Paste Select Paste to paste a telephone number into your PDA from another application to place a call rather than entering an existing telephone number through your Call Handling screen dialpad.
  • Page 193 Contacts Select Contacts to launch the Contacts dialog box. The Contacts application reads a list of contacts from the PDA Contacts list or from a list which you have synchronized onto your PDA from Outlook. Settings Select Settings to provide access to the Settings submenu. The Settings menu provides windows for Personal settings, System settings, and Connections settings.
  • Page 194 Page 194 of 302 Nortel Networks Mobile Voice Client 2050 Figure 32 Keys menu Call Handling icons Hold Headset/AnswerGoodbye Headset Select Headset to answer an incoming call or to obtain dial tone to place a call (see Figure 32, "Keys menu"). You can also use the Headset/Answer icon located at the top, center of the screen.
  • Page 195 Goodbye Select Goodbye to end a call. You can also use the Goodbye icon located at the top right of the screen. See Figure 32 on Hold Select Hold to place a call on hold. You can also use the Hold icon located at the top left of the screen.
  • Page 196 Page 196 of 302 Nortel Networks Mobile Voice Client 2050 Figure 33 Keys > Features screen Macros Select Macros from the Keys > Features submenu to access macros (also available through the Settings > Macros dialog box). Macros can be used to make speed-dials, access voicemail, and other routine functions faster and easier.
  • Page 197 Help Select Help to access the MVC 2050 PDA-specific version of Help. See Figure 34. Figure 34 Help menu The Help menu provides the following items: • Contents • Diagnostics • About MVC 2050 Contents Select the Contents menu item to access the Help system. IP Phones Description, Installation, and Operation...

  • Page 198: Mvc 2050 Graphical Interface (Skins) Components

    Diagnostics Diagnostics provides access to a list of methods to determine server connection state. Following are the diagnostic methods provided: • Ping • TraceRoute • RUDP Ping Also see “Profiles” on profiles to assist in troubleshooting. About MVC 2050 About MVC 2050 identifies the MVC 2050 application. Select About MVC 2050 to view configuration information for your MVC 2050(such as system product name, version number, copyright indication, manufacturer’s name and logo, and Global IP Sound name and logo).
  • Page 199 • retractable toolbar • Message Waiting light • System Input Panel icon Figure 35 Graphical image (skin), common components Call Handling icons Display Dialpad IP Phones Description, Installation, and Operation Message Waiting Light Soft keys Programmable Line/Feature keys Retractable Toolbar Menu Bar...
  • Page 200 Page 200 of 302 Nortel Networks Mobile Voice Client 2050 Figure 36 Black skin Figure 37 Blue skin 553-3001-368 Standard 4.00 February 2005...
  • Page 201 Nortel Networks Mobile Voice Client 2050 Page 201 of 302 Figure 38 Lime skin Figure 39 Round skin IP Phones Description, Installation, and Operation...
  • Page 202 Icons The MVC 2050 Call Handling screen presents icon equivalents for menu items. See Figure 40: “ Call Handling screen icons (with Toolbar retracted)” page Icons can be divided into three types: • Call Handling icons • Toolbar icons • Menu Bar icons 553-3001-368 Standard 4.00...
  • Page 203 Figure 40 Call Handling screen icons (with Toolbar retracted) Call Handling icons Hold Headset/Answer Release Toolbar Menu Bar Paste Menu Bar Settings icons Contacts Call Handling icons There are three Call Handling icons across the top of the Call Handling screen.
  • Page 204 Menu Bar icons MVC 2050 provides icons which can be used instead of text menu equivalents. See Figure 40 on The following are the Menu Bar icons: • Paste • Contacts • Settings • Toolbar toggle • System Input icon Toolbar icons The retractable toolbar contains icons which are not present on the remainder of the display.
  • Page 205 • Copy • Quit System Input Panel To access the System Input Panel from MVC 2050, tap the System Input Panel icon on the Menu Bar in the bottom right-hand corner of the PDA. See Figure 40 on page 203. Consult the PDA documentation for a description of the System Input Panel.
  • Page 206 Page 206 of 302 Nortel Networks Mobile Voice Client 2050 Figure 41 System Input using a transcriber AAA1217.bmp Using the MVC 2050 application, the keyboard can act like a dialpad, interpreting the alphabetical keys as numbers. For instance, if you type a J, K, or L, it is interpreted as a number five (5).

  • Page 207: Operating Parameters

    Operating parameters The operating parameters for MVC 2050 are as follows: • MVC 2050 application supports English language only. • MVC 2050 is supported on PDAs running Windows Mobile 2003. The following are the minimum recommended PDA hardware specifications: • CPU type Intel XScale®...

  • Page 208: Operation

    PDA processor models, speed, and amount of memory vary. To maintain audio quality, do not overload the processor with intensive tasks while using MVC 2050. For example, Nortel Networks does not recommend using your PDA’s version of Internet Explorer while using MVC 2050.

  • Page 209: Mvc 2050 Installation

    PDA battery life can affect the MVC 2050 call duration and the call volume. PDA vendors offer two types of rechargeable battery: standard and extended-life. The extended-life battery is recommended. It provides longer call duration and increased call volume than the standard-life battery.
  • Page 210 For details about synchronizing a PDA with a desktop PC, refer to the PDA Users Manual. Figure 42 ActiveSync connected screen AAA1185.bmp Installing MVC 2050 from a Desktop PC using ActiveSync Use the following procedure to install MVC 2050 using the product CD. Procedure 35 Installing MVC 2050 Synchronize the PC and PDA.

  • Page 211: Mvc 2050 Removal

    Select the System tab. Another Windows program folder appears. Select Remove Programs. A list of programs appears. Select Nortel Networks MVC 2050. Select Remove. A dialog box appears, asking you to confirm this decision.

  • Page 212: Configuration

    Figure 43 Removing MVC 2050 Configuration MVC 2050 has a flexible interface which enables end users to customize configurations for a variety of connections. About MVC 2050 About MVC 2050 identifies the application. Select About MVC 2050 from the Help menu to view configuration information for your system such as the MVC 2050 system product name, version number, copyright indication, manufacturer’s name and logo, and the Global IP Sound®...
  • Page 213 Settings Select Settings from the File menu to access the Settings submenu. Settings provides windows for Personal settings, System settings, and Connections settings to control the behavior, appearance, and connection status of your MVC 2050. The System settings window provides access to settings for memory, power, remove programs, screen and regional settings, iTask settings, and self test.
  • Page 214 Page 214 of 302 Nortel Networks Mobile Voice Client 2050 Figure 44 DHCP Setting on Server screen 553-3001-368 Standard 4.00 February 2005...
  • Page 215 Connection history Connection history writes connection and disconnection indication messages to the registry key “HKCU\Software\Nortel Networks\MVC2050\Log”. This is a circular queue of 29 entries. Each time a connection or disconnection event occurs, a log entry is written. The entries contain a date and time and a description of the connection or disconnection event.
  • Page 216 Page 216 of 302 Nortel Networks Mobile Voice Client 2050 Server connected Server connected indicates that MVC 2050 has successfully connected to the server. It means that MVC 2050 received the “Assign TerminalID” UNIStim message, which is the last message received by MVC 2050 before a normal session is started.
  • Page 217 You can enable Auto-Create to prevent conflict with another device. Auto-Create fabricates a MAC address with a random value which is unlikely to be repeated by another device. Use Procedure 37 to enable Auto-Create. Procedure 37 Enable Auto-Create Select Settings. Select Hardware ID.
  • Page 218 MAC address, or if the device is using an extranet client that hides the true MAC address. For example, the Nortel Networks Contivity Extranet Switch uses a single MAC address for all clients. This might cause connection problems with your communication server.
  • Page 219 server. To establish the dialing rules and dialing patterns, see IP Softphone 2050 and Mobile Voice Client 2050 User Guide. Profiles Each profile is a named file that contains a combination of servers and other attributes that control connection, behavior, and appearance of the MVC 2050.
  • Page 220 Page 220 of 302 Nortel Networks Mobile Voice Client 2050 Figure 47 Profiles screen AAA1189.bmp When a new profile has been created and selected, the values on all of the other tabs have been set to the defaults for this profile. Any value modified on any of the other tabs will be associated with this profile until another profile is selected.
  • Page 221 Nortel Networks Mobile Voice Client 2050 Page 221 of 302 Following are descriptions of the events for which the sounds are used. See Figure 48 on page 221. Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server.
  • Page 222 Audio Quality Audio quality is controlled from two screens: • Audio, the quality slider tab • Advanced Audio Audio quality slider tab You can control audio quality using the slider tab to reduce audio delay and increase audio clarity. This slider controls the number of audio buffers the PDA uses to smooth out incoming audio streams.
  • Page 223 Use the following procedure to disable the Automatic Gain Control. Procedure 38 Disabling Automatic Gain Control Select Start. Select Settings. Select System. Select iPAQ Audio. Select Automatic Gain Control. Select Disable. Select Yes. Advanced Audio Global IP Sound NetEQ software provides loss concealment and compensation.
  • Page 224 Page 224 of 302 Nortel Networks Mobile Voice Client 2050 Figure 49 Advanced Audio screen 553-3001-368 Standard 4.00 February 2005...
  • Page 225 See Table 29 for more information about the Advanced Audio screen. Table 29 Advanced Audio screen Selection NetEQ (Global IP Sound) Jitter Buffer Highwater Mark Early Packet and Late Packet Resync Echo cancellation MVC 2050 can use the Voice Gateway Media Card for echo cancellation. IP Phones Description NetEQ packet loss concealment...
  • Page 226 Page 226 of 302 Nortel Networks Mobile Voice Client 2050 Jitter Buffer Global IP Sound NetEQ, bundled with MVC 2050 software, provides loss concealment and compensation for up to 30% packet loss. NetEQ is an advanced jitter buffer and packet loss concealment unit that delivers improvements in sound quality, while minimizing latency, for IP telephone systems.
  • Page 227 A macro is a recorded sequence of steps that saves you keystrokes. For example, you can create a macro that selects a particular line and then dials that telephone number automatically. Another example of macro use is programming voicemail access numbers and codes for faster access. Macro screen To enter a new macro name, or to select an existing macro to modify or delete, select the New icon to the right of the list box.
  • Page 228 Page 228 of 302 Nortel Networks Mobile Voice Client 2050 To select an existing macro, tap the down arrow in the Macro list box and make your selection. To delete a selected macro, tap the Delete icon (the button to the right of the list box).

  • Page 229: Mvc 2050 And Wlan

    Contents A list of the macro’s contents appears in the Contents list box. Once there are two or more entries in this box, the keystrokes can be moved around by using the up and down buttons which appear to the right of the box. You can remove keystrokes from the Contents box by selecting a keystroke and pressing the Remove button.

  • Page 230: Roaming And Handover

    WiFi ActiveSync of a PDA with a PC can be accomplished using Wireless Fidelity (WiFi). Roaming and handover If you experience slight gaps and pauses in transmission and reception during calls, MVC 2050 may be experiencing roaming/handover difficulties attributable to the wireless network. 553-3001-368 Standard 4.00 CAUTION...

  • Page 231: Nortel Networks Wlan Handset 2210 And Wlan Handset 2211

    Installation and configuration ....... . Introduction This section explains how to install and configure the Nortel Networks WLAN Handset 2210 and Nortel Networks WLAN Handset 2211. For information on using these WLAN Handsets, see the WLAN Handset 2210 User Guide and WLAN Handset 2211 User Guide.
  • Page 232 Handsets. Any differences in operation of the WLAN Handsets are clearly documented. WLAN Handset 2210 and WLAN Handset 2211 differences The differences between the WLAN Handset 2210 and WLAN Handset 2211 are as follows: • The WLAN Handset 2210 is sleeker, smaller, and lighter. It is more suitable for an office environment.
  • Page 233 Nortel Networks WLAN Handset 2210 and WLAN Handset 2211 Page 233 of 302 Figure 51 WLAN Handset 2210 IP Phones Description, Installation, and Operation...
  • Page 234 Page 234 of 302 Nortel Networks WLAN Handset 2210 and WLAN Handset 2211 Figure 52 WLAN Handset 2211 553-3001-368 Standard 4.00 February 2005...
  • Page 235 Table 31 WLAN Handset components and functions Component Power On/Start Call Power Off/End Call Menu Line Function Soft keys IP Phones Function Use the Power On/Start Call key to turn on your WLAN Handset 2210. This key also affects some of the states of the handset. Use the Power Off/End Call key to terminate an active call and turn off the handset.

  • Page 236: Supported Features

    Supported features The WLAN Handsets support the following additional features: • bandwidth management mechanism (using bandwidth zones) • Wired Equivalent Privacy (WEP) with both 40-bit and 128-bit encryption, as defined by the 802.11b specification • ability to change the feature key labels •...

  • Page 237: Display Characteristics

    Display characteristics This section summarizes the display features of the WLAN Handsets. Figure 53 WLAN Handset display The WLAN Handsets have three display areas: • The upper display area is a status row that displays the handset status. It can include: a battery-level indicator, left and right arrows, a series of dots, and a message waiting indicator.

  • Page 238: Dedicated Keys

    238. Dedicated keys Table 32 describes the telephone assignment functions for each of the dedicated keys. Use LD 11 to program keys 16-26 on the WLAN Handsets. Note: If you attempt to configure anything other than the permitted response, the system generates an error code.
  • Page 239 Table 32 WLAN Handset dedicated keys (Part 2 of 2) Key number Response Key 22 Key 23 Key 24 Key 25 Key 26 Description Ringing Number Pickup key Removes function or feature from key Speed Call User System Speed Call User Speed Call Controller System Speed Call Controller Removes function or feature from key...

  • Page 240: Package Components

    WLAN 2210 Handset WLAN Handset 2210 Battery Pack WLAN Handset 2210 Desktop Charger WLAN 2210/2211 Charger & Nortel Networks Application Gateway 2246-64 Power Supply for North America Global kit is the same as the North American kit without the power...
  • Page 241 WLAN Handset 2211 carrying case, (key cover) black WLAN Handset 2211 carrying case, yellow WLAN Handset 2211 carrying case, (key cover) yellow Nortel Networks WLAN IP Telephony Manager 2245, a minimum of one Telephony Manager is required per system order WLAN Application Gateway 2246...
  • Page 242 Table 33 WLAN Handset component list (Part 3 of 4) The following items must be ordered with the applicable power supply: WLAN Handset 2210 Desktop Charger WLAN Handset 2211 Desktop Charger WLAN Handset 2211 Gang Charger WLAN IP Telephony Manager 2245 WLAN Application Gateway 2246 - 64 users WLAN Application Gateway 2246 - 128 users WLAN Application Gateway 2246 - 256 users...
  • Page 243 Table 33 WLAN Handset component list (Part 4 of 4) Power supplies — WLAN Handset 2211 Gang Charger: • North America • Europe • UK-HK • Switzerland • Australia-New Zealand • Mexico WLAN Handset 2210/2211 Charger & WLAN Application Gateway 2246-64: •...

  • Page 244: Before You Begin

    Before you begin Before configuring a WLAN Handset, the Nortel Networks WLAN IP Telephony network must be installed and configured. The Nortel Networks WLAN IP Telephony network consists of the following components: • Call Server • DHCP server • Firewall •...

  • Page 245: Sip Phone

    SIP initiates real-time, multimedia sessions which can integrate voice, data, and video. CS 1000 Release 4.0 supports SIP phones. Nortel Networks supports certified compatible third party SIP phones. In contrast to IP Phones, SIP Phones use an industry standard open standards-based signaling protocol, whereas IP Phone signaling is UNIStim based.
  • Page 246 CS 1000 systems and a SIP domain. The SIP Gateway is implemented according to SIP standards. The SIP Gateway connects CS 1000 systems to other Nortel Networks or third-party SIP-enabled products. This direct SIP interface is used to interwork with products such as the Multimedia Communication Server (MCS) 5100 or CS 2000.

  • Page 247: Sip Phone Features

    SIP Phone features The following is a list of features delivered through the Communication Server 1000: • Calling Line Identification (CLID) • Network Call Party Name display • Network Call Redirection • Message Waiting Indication • Network Class of Service Access controls •...

  • Page 248: Installation And Configuration Overview

    Installation and configuration overview A SIP Phone must be installed and properly configured before it can be used. SIP Phone configuration involves configuration on the phone itself and configuration on the Signaling Server. • Follow the manufacturer’s installation and configuration instructions to set up your SIP Phone.

  • Page 249: Features Overview

    Features overview Contents Introduction ..........Corporate Directory.

  • Page 250: Corporate Directory

    100 entries of the most recent calls received by the IP Phone and call a selected telephone number. For more information about using Callers List with IP Phones, see the appropriate user guide. For 553-3001-368 Standard 4.00...

  • Page 251: Password Administration

    Virtual Office The Virtual Office feature enables end users to log into any IP Phone using their own user ID and password This redirects the end-user’s telephone calls and other features to the Virtual Office logged-in IP Phone. For information about using Virtual Office on an IP Phone, see the appropriate user guide.

  • Page 252: Standard 4.00 February

    Page 252 of 302 Features overview 553-3001-368 Standard 4.00 February 2005...

  • Page 253: Appendix A: Specifications

    PowerDsine Power over LAN Hub powering, and Cisco proprietary powering (as tested with specific Cisco Ethernet switch equipment). Nortel Networks recommends Power over Ethernet deployment since it allows for power backup in case of power failures. Note that, with Phase II IP Phones, power splitters are no longer needed to support Power over Ethernet.
  • Page 254 Nortel Networks does not advise connecting a local power adapter in addition to power over Ethernet. Table 34 provides power requirements for Phase II IP Phones using Power over Ethernet Classification 2. Table 34 Power requirements for Phase II IP Phones using power over Ethernet classification 2...

  • Page 255: Environmental Specifications

    Environmental specifications Table 35 shows the environmental specifications of the IP Phone 2002 and IP Phone 2004. Table 35 IP Phone 2001, IP Phone 2002 and IP Phone 2004 — environmental specifications Parameter Operating temperature Operating humidity Storage temperature Specifications +5°...
  • Page 256 Page 256 of 302 Appendix A: Specifications 553-3001-368 Standard 4.00 February 2005...

  • Page 257: Appendix A: 802.1Q Vlan Description

    VLAN IDs ..........Introduction The 802.1Q support is available for IP Phone 2001, IP Phone 2002, IP Phone 2004, and the IP Softphone 2050 (through the PC's operating system).

  • Page 258: Description

    1-bit Canonical Field Identifier (CFI) • a 12-bit VLAN ID field IP Phone support The IP Phone 2001, IP Phone 2002 and IP Phone 2004 support 802.1Q as follows: • 802.1Q can be enabled or disabled at boot time using manual configuration or control downloaded from the TPS.

  • Page 259: Ip Softphone 2050 Support

    MAC address. Tagged traffic is prioritized and routed based on the priority bits. For more information on configuring 802.1Q on an IP Phone 2001, see “First-time installation” on For more information on configuring 802.1Q on an IP Phone 2002, see “First-time installation”...

  • Page 260: Three-Port Switch Support

    Phone have the same VOICE VLAN ID. If DATA VLAN is enabled, the telephone will add the DATA VLAN ID to untagged traffic. However, if the traffic arrivng on the PC port is already tagged, the frame will pass through unchanged.

  • Page 261: Automatic Voice Vlan Id Configuration

    IP Phone has been configured as such, the following steps are automatically taken to obtain the VOICE VLAN ID: The IP Phone 2001, IP Phone 2002 and IP Phone 2004 perform an initial DHCP Discovery Request in the default VLAN.
  • Page 262 Page 262 of 302 Appendix A: 802.1Q VLAN description 553-3001-368 Standard 4.00 February 2005...

  • Page 263: Appendix B: Ip Phone Diagnostic Utilities

    Appendix B: IP Phone diagnostic utilities Contents This section contains information on the following topics: Introduction ..........Diagnostics from the IP Phone .
  • Page 264 Information Process, RUDP Statistics, and Network QoS Process. IP Phone-based Network Diagnostic Utilities are available for Phase II Nortel Networks IP Phone 2001, IP Phone 2002, and IP Phone 2004. See Table 36 for a description of diagnostic utilities availability for each phone state.
  • Page 265 Table 36 Network Diagnostic Utilities availability (Part 2 of 2) Before IP Function Address module assignment UNIStim/RUDP statistics RTP/RTCP statistics Network QoS process Ping and TraceRoute The system administrator can use the local diagnostic tools, Ping or Traceroute command, from a specific endpoint with any arbitrary destination, typically another endpoint or Signaling Server.

  • Page 266: Accessing Network Diagnostic Utilities From The Ip Phone

    Page 266 of 302 Appendix B: IP Phone diagnostic utilities DHCP information process In Remote Mode, the system administrator can view DHCP settings (for example, IP address, S1, S2, and S4 addresses) for each IP Phone. In Local Mode partial information is available. UNIStim/RUDP statistics In Remote Mode, the system administrator can view RUDP statistics (for example, number of messages sent, received, retries, resets, and uptime) for...
  • Page 267 Procedure 39 Accessing the Network Diagnostic Tools menu in Local mode Double-click the Services key. The Local Main Menu, Network Diagnostic Tools, appears. Press Cancel to quit, or use the Navigation keys to scroll through the menu and select one of the following: •...
  • Page 268 Tip: Press the Tracert soft key again to stop the route tracing. Press one of the following soft keys: • • Procedure 42 Accessing Ethernet Statistics Select Ethernet Statistics from the Network Diagnostic Tools menu. The Ethernet statistics appear on the display. Use the Navigation keys to browse the data.
  • Page 269 Remote Mode When the IP Phone is registered to the signaling server, diagnostics are available through the Telephone Options menu in Remote Mode. This menu is controlled by the TPS. Note: When the user selects Diagnostics from the Telephone Options menu, if an IP Phone Installer Password is enabled in the Signaling Server, the Diagnostics menu is locked and the message “Access...
  • Page 270 Procedure 46 Accessing Diagnostic Tools in Remote mode Select Diagnostic Tools from the Diagnostics submenu. Do one of the following: • • Press the Select soft key to choose one of the following: • • Ping The following items are available on the Ping submenu in Remote mode: •...
  • Page 271 Procedure 48 Changing the number of Pings From the Ping submenu, use the Navigation keys to scroll to the Nr of Pings submenu item. Press the Select soft key. Tip: Use the Delete and Clear soft keys to enter the number of pings. Do one of the following: •...
  • Page 272 Procedure 51 Entering an IP address Scroll through the TraceRoute submenu to the IP Addr menu item. An IP address appears if previously entered. Example 47.249.48.20. Press the Select soft key. Use the Navigation keys to scroll to the destination IP address. Press the Select soft key to save the new IP address, or press the Cancel soft key to return to the TraceRoute submenu.
  • Page 273 Press the OK soft key to return to the TraceRoute submenu. Procedure 54 Reviewing the results of the trace From the TraceRoute submenu, use the Navigation keys to scroll to the Last TraceRt submenu item. Press the Select soft key. Use the Navigation keys to scroll through the results.
  • Page 274 IP Statistics Use Procedure 56 to access the IP Stats submenu item in Remote mode. Procedure 56 Browsing IP Statistics Select IP Stats from the Diagnostics submenu. The IP Statistics appear on the display. Do one of the following: • •...
  • Page 275 QoS Statistics Use Procedure 58 to access the QoS Stats submenu item in Remote mode. Procedure 58 Browsing Quality of Service Statistics Select QoS Stats from the Diagnostics submenu. The Quality of Service statistics appear on the display. Do one of the following: •...

  • Page 276: Network Diagnostic Utilities Data Display Pages

    Data from the diagnostic utilities is displayed on the IP Phone screen display. One line of data at a time is displayed on IP Phone 2001 and IP Phone 2002 and 3 lines of data are displayed at a time on IP Phone 2004. Each line of data is up to 24 characters long.
  • Page 277 Figure 55 TraceRoute data display screen xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx xxx: xxxxx xxxxx xxxxx IP: xxx.xxx.xxx.xxx In Figure 55, • xxx: = Time To Live (TTL):Round Trip Time1, Round Trip Time2, Round Trip Time3 •...
  • Page 278 (Y – Yes, N – No) Note: In the IP Phone Configuration menu, Auto Negotiate mode is the default setting for initial startup. If the telephone is connected to a network that supports Auto Negotiate, it selects the best speed and duplex mode available.
  • Page 279 IP Networking Statistics Figure 57 illustrates the data displayed from the IP Networking Statistics submenu item. Figure 57 IP Networking Statistics data display screen 1. Packet Tx: xxxxxxxxxx 2. PacketRx: xxxxxxxxxx 3. BcastPktRx: xxxxxxxxxx 4. McastPktRx: xxxxxxxxxx 5. InPktDisc: xxxxxxxxxx 6.
  • Page 280 Figure 58 DHCP information data display page 1.Configuration: NetworkDataValided:Yes/No MACAddressStored:Yes/No PerformDHCP:Full/Partial VLANEnable:Yes/No VLANConfig:Manual/Auto VLANIDsDiscovered:Yes/No PrimaryServer:S1/S2 2.FWVersion:xxxxxxx 3.HWIDxxxxxxxxxxxxxxxxxx 4.SetIP:xxx.xxx.xxx.xxx 5.SbMask:xxx.xxx.xxx.xxx 6.GtWay:xxx.xxx.xxx.xxx 7.PROMS1:xxx.xxx.xxx.xxx 8.PROMS2:xxx.xxx.xxx.xxx 9.VLANPriority:xxx 10.VLANID:xxxx 11.DHCPRespondString: xxxxxxxxxxxxxxxxxxxxxxxx xxxxx... 12.Servers’Information: Retries:xxx FailOver:xxx 553-3001-368 Standard 4.00 Port:xxxx Act:xxx Retries:xxx Port:xxxx Act:xxx Retries:xxx SN:xxx.xxx.xxx.xxx Port:xxxx Act:xxx February 2005...
  • Page 281 In Figure 58, • NetworkDataValided = is EEPROM Network Data valided? • MACAddressStored = is MAC Address stored in EEPROM? • FWVersion = IP Phone firmware version • HWID = IP Phone hardware ID • SbMask = subnet mask • GtWay = Gateway •...
  • Page 282 RTP/RTCP statistics Figure 60 illustrates the data displayed from the RTP/RTCP statistics submenu item. Figure 60 RTP/RTCP statistics data display page 1.EndIP:xxx.xxx.xxx.xxx 2.PortID:xxxx 3.PacketTX:xxxxxxxxxx 4.PacketRx:xxxxxxxxxx 5.DiscPktRx:xxxxxxxxxx 6.PacketLossRx:xxx% 7.JittAveRx:xxxxxxxxxx 8.JittMaxRx:xxxxxxxxxx 9.RdTripDelay:xxxxx ms In Figure 60, • EndIP = endpoint IP address •...
  • Page 283 Remote Mode data display pages The following figures illustrate the Network Diagnostic Utilities data display pages in Remote Mode. PING Figure 61 illustrates the data displayed from the Ping Diagnostic Tool. Figure 61 Ping data display page Rx 64 bytes time xx ms Rx 64 bytes time xx ms Rx 64 bytes time xx ms For xxx.xxx.xxx.xxx...
  • Page 284 TraceRoute Figure 62 illustrates the data displayed from the Tracert Diagnostic tool. Figure 62 Tracert data display screen Hopxxx: RTT = xxx xxx xxx IP: xxx.xxx.xxx.xxx Hopxxx: RTT = xxx xxx xxx IP: xx.xxx.xxx.xxx Hopxxx: RTT = xxx xxx xxx IP: xxx.xxx.xxx.xxx Hopxxx: RTT = xxx xxx xxx IP: xxx.xxx.xxx.xxx...
  • Page 285 FrameErrors = network Framing errors peg counts Note: In the IP Phone Configuration menu, Auto Negotiate mode is the default setting for initial startup. If the telephone is connected to a network that supports Auto Negotiate, it selects the best speed and duplex mode available.
  • Page 286 IP Networking Statistics Figure 64 illustrates the data displayed from the IP Stats submenu item. Figure 64 IP Networking statistics data display screen In Figure 64, • PacketTx = IP Phone packets sent • PacketRX = IP Phone packets received •...
  • Page 287 RUDP statistics data display screen (TPS) Figure 65 illustrates the data displayed from the RUDP Stats submenu item. Figure 65 RUDP statistics data display page 1.MessageTx:xxxxxxxxxxxx 2.MessageRx:xxxxxxxxxxxx 3.Retries:xxxxxxxxxxxx 4.UpTime:xxx/xx/xx/xx In Figure 65, • MessageTx = messages sent • MessageRx = messages received •...

  • Page 288: Network Address Translation (Nat) Traversal

    In Figure 66, • EndIP = endpoint IP address • PortID = port ID • PacketTx = RTP packets sent • Packet Rx = RTP packets received • DPacketRx = BTR Disorder packets received • PacketLossRx = packet loss received xxx% •...
  • Page 289 Press the Select soft key Press the Navigation keys to scroll through the NAT information. Nortel Networks recommends partial DHCP configuration for IP Phones residing behind a NAT router unless the NAT router supports special configuration of the DHCP server. For more information, refer to IP Line: Description, Installation, and Operation (553-3001-365).

  • Page 290: Using Cli Commands

    Using CLI Commands IDU commands The system-based IDU command in LD 32 can be used to test the end-to-end IP connectivity of the IP Phone from the call server console instead of using set-based diagnostics. The IDU command provides the following information: •...
  • Page 291 Table 37 provides the output format of the IDU commands in LD 32 for an IP Phone with a NAT. Table 37 IDU command printout in LD 32 for IP Phone with a NAT Item ISET TN: TN ID CODE: ISET MAC ADR ISET IP ADR LTPS IP ADR...
  • Page 292 Table 38 IDU command printout in LD 32 for IP Phone without a NAT (Part 2 of 2) Item ISET IP ADR LTPS IP ADR MANUFACTURER CODE MODEL NT CODE: COLOR CODE: RLS CODE: SER NUM: FW/SW VERSION • If the IDU command cannot retrieve the information shown in Table 37 or Table 38, it responds with one of the following: •...

  • Page 293: Index

    Index Numerics 12-button dialpad, 187, 190 3-port switch and 802.1Q header, 52, 260 802.11b wireless ethernet networking, 229 802.1Q, 257 Ethernet frame, 258 p bits, 258 802.1Q settings administrator privileges, 167 802.1Q support, 258 802.3af, 253 AC adapter, 253 Accessory Expansion Module (AEM), 115 ACD agent, 170 Ack message, 261 ActiveSync, 230...
  • Page 294 IP Softphone 2050, 139 Call transfer key IP Phone 2004, 26, 55, 87, 238 IP Softphone 2050, 139 Charge account key IP Softphone 2050, 140 Checking Ethernet Statistics IP Phone 2001, 42 Clear Type, 188 Closet power, 94, 98 codec G.711, 226 Codecs...
  • Page 295 Dynamic Host Configuration Protocol DHCP, 188 Early Packet Resync, 225 echo cancellation, 225 Echo cancellers, 153 Emergency Services for Virtual Office, 251 Enabling Full Duplex mode IP Phone 2001, 41 enclosed spaces, 229 enter data MVC 2050, 205 Ethernet, 218 hardware addresses, 218...
  • Page 296 IP address, 40, 72, 103 IP Call Recording, 251 IP Line IP stack, 258 IP Phone diagnostic utilities, 263 password, 92 IP Phone 2001 Changing TN, 43 components and functions, 19 Description, 18 features not supported, 22 Introduction, 17 Reinstalling, 42...
  • Page 297 IP Phone 2002, 114 user ID, 41, 72 IP Phone 2002 keys reserved, 26, 55 IP Phone 2004, 114 register, 97 user ID, 103 IP Phone controls, 109 IP Phone Installer Password, 35, 65 IP Phone KEM, 107, 114 IP Phone Key Expansion Module (KEM), 107 IP Phones environmental specifications, 255 IP Softphone 2050...
  • Page 298 IP Softphone 2050, 128 Network Interface Card (NIC), 216 553-3001-368 Standard 4.00 network interface cards, 227 Node ID, 92 Nortel Networks Contivity Extranet Switch, 218 Numeric Lock IP Softphone 2050 keypad, 129 Num Lock See Numeric Lock, 129 Off-hook IP Softphone 2050, 129...
  • Page 299 Personal Digital Assistant PDA, 184 Personal Directory, 250 Personal settings, 193, 213 place a call, 192 power, 193, 213 Power over Ethernet (PoE), 253 Power over LAN, 94, 98 Power requirements Phase II Phones, power over Ethernet, 254 power splitters, 253 Power supply, 27, 57 IP Phone 2004, 94, 98 Power up...
  • Page 300 Ring type IP Softphone 2050, 146 roaming/handover, 230 Router address, 41, 72, 103 Run-in-background, 188, 192 screen, 193, 213 screen font, 188 self test, 193, 213 Services key IP Softphone 2050, 129 Services menu losing settings, 145 Settings, 193 menu, 195 Select a skin, 198 Settings screen Server tab, 213...
  • Page 301 System Input Panel, 205 Block Recognizer, 205 default, 205 icon, 205 Keyboard, 205, 206 Letter Recognizer, 205 Transcriber, 205 System settings, 193, 213 System tray, 131 Terminal Proxy Server language selection, 140 soft key labels, 129 text menu equivalents, 204 Time and date IP Softphone 2050, 146 Time zones...
  • Page 302 WLAN Handset 2210, 231 2211, 231 components and functions, 235 dedicated keys, 238 description, 231 differences, 232 display, 237 features not supported, 236 installation and configuration, 244 key number assignments, 237 package components, 240 supported features, 236 Yellow flashing bar IP Softphone 2050, 129 553-3001-368 Standard 4.00...
  • Page 304 Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Apani VPN is a trademark of Apani Networks.

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