Nortel 2001 User Manual
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Nortel 2001 User Manual

Nortel 2001 User Manual

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Nortel Networks Communication Server 1000
Nortel Networks IP Phone 2001 User Guide

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  • Page 1 Nortel Networks Communication Server 1000 Nortel Networks IP Phone 2001 User Guide...

  • Page 3: Revision History

    Revision history Revision history June 2004 Standard 1.00. This document is issued to support Nortel Networks Communication Server 1000 Release 4.0.
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Security features .................. 13 Connect the IP Phone 2001 components Before you begin ................. 15 Steps ....................15 Configure options on the IP Phone 2001 Adjust volume ..................19 Adjust screen contrast ................21 Select a language................22 Select Date/Time format............... 22 Select Local DialPad Tone..............
  • Page 6 Contents Use Timed Reminder Recall..............32 Use Call Park..................33 Record a Calling Party Number ............35 Trace a nuisance call ................35 While away from your desk Use Call Forward................. 36 Use Internal Call Forward ..............37 Use Remote Call Forward ..............37 Secure your telephone................
  • Page 7 Contents Flexible Feature Codes (FFCs) Terms you should know...
  • Page 8 Contents Draft 0.01...

  • Page 9: About The Ip Phone 2001

    About the IP Phone 2001 About the IP Phone 2001 The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your network administrator to verify which features are available for your use.

  • Page 10: Telephone Controls

    About the IP Phone 2001 Figure 1: Nortel Networks IP Phone 2001 Telephone controls Note: Your IP Phone 2001 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Goodbye). Use the...
  • Page 11 Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) Note 1: Press the Services key to exit from any menu or menu item. Note 2: The Password Admin menu may not be available on your IP Phone 2001. Consult your system administrator.

  • Page 12: Telephone Display

    The lower display area provides soft key label information. • Note: Your IP Phone 2001 may not be configured to support soft key functionality. Consult your system administrator. Figure 2 shows the Idle display.

  • Page 13: Call Features And Flexible Feature Codes

    Using the Up/Down navigation keys, (Services) select Password Admin. Select Station Control Password. Enter your current SCPW. Select Password. Note: If you have been locked out of your IP Phone 2001, or have forgotten your SCPW, please contact your system administrator.
  • Page 14 About the IP Phone 2001...

  • Page 15: Connect The Ip Phone 2001 Components

    Connect the IP Phone 2001 components Connect the IP Phone 2001 components Before you begin CAUTION Damage to Equipment IP Phone 2001 Do not plug the into an ISDN connection. This results in severe damage to IP Phone 2001 . Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.
  • Page 16 Connect the IP Phone 2001 components Figure 3: IP Phone 2001 connections...

  • Page 17: Configure Options On The Ip Phone 2001

    Station Control Password. Virtual Office Login Test Local Mode (for Branch • Office) menus are listed when an IP Phone 2001 Class of Service is set for Virtual Office and Branch Office. (For more information, see page 51.) Note: The Password...
  • Page 18 Configure options on the IP Phone 2001 Use the Up/Down navigation keys to scroll through the list of customizable options. Select a feature to adjust (for example, Language... Language...). Press the Select key. The display provides information required to adjust your selection.

  • Page 19: Adjust Volume

    Configure options on the IP Phone 2001 Adjust volume To adjust the volume, select Volume adjustment... from the Telephone Option menu. Choose Ringer, Handset, On-hook dialing/listen, or Buzzer. To adjust Ringer volume: Select Ringer from the Volume Ringer adjustment... menu.
  • Page 20 Configure options on the IP Phone 2001 To adjust On-hook dialing/listen volume: Select On-hook dialing/listen from the On-hook dialing/listen Volume adjustment... menu. Use the Lower/Higher soft keys or the Up/Down navigation keys to increase or decrease the volume. Choose one of the following: •...

  • Page 21: Adjust Screen Contrast

    Configure options on the IP Phone 2001 Adjust screen contrast The Screen contrast option adjusts the telephone’s display contrast. After selecting Contrast adjustment from the Telephone Option menu: From the Contrast adjustment screen, use the Lower/Higher soft keys or the...

  • Page 22: Select A Language

    Configure options on the IP Phone 2001 Select a language The display is available in multiple languages. After selecting Language from the Telephone Option menu: Use the Up/Down navigation keys to select the desired language (for example, German [Deutsche]). Deutsche Choose one of the following: •...

  • Page 23: Select Local Dialpad Tone

    Configure options on the IP Phone 2001 Select Local DialPad Tone The Local DialPad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. After selecting Loc DialPad Tone...

  • Page 24: View Set Information

    Configure options on the IP Phone 2001 Choose one of the following: • Press the Select key to save the ring type and return to the Telephone Option menu. • Press the Stop key and use the Up/Down navigation keys to select a different ring type.

  • Page 25: Make A Call

    Make a call Make a call This section describes features associated with making a call. There are two ways to make a call from an IP Phone 2001. Make a call: Off-hook Lift the handset. Dial the number. Make a call: On-hook Leave the handset in the cradle.

  • Page 26: Use Predial

    Make a call Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: Without selecting the Line key, enter the number to be dialed. Press the Line key to dial the number. (Line) Lift the handset when the called party answers.

  • Page 27: Activate Ring Again

    Make a call Activate Ring Again After dialing a telephone number, if you receive a busy tone or if there is no answer, use the Ring Again feature. Your telephone rings when the person you tried calling becomes available. Ring Again automatically redials the number. To activate Ring Again: Dial a number and receive a busy tone or no answer.

  • Page 28: Redial Last Number Called

    Make a call Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: • To redial using the handset i. Lift the handset. ii.

  • Page 29: Make A System Speed Call

    Make a call To make a Speed Call: Lift the handset. Press the Speed Call Controller key. Dial the Speed Call code to automatically dial the number. Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone.

  • Page 30: Answer A Call

    Answer a call Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line key to answer a call.

  • Page 31: While On An Active Call

    While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line.

  • Page 32: Use Timed Reminder Recall

    While on an active call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To activate Timed Reminder Recall: Press the Transfer key. The call is put on hold.

  • Page 33: Use Call Park

    While on an active call Use Call Park Use the Call Park feature to hold temporarily (parked) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A System Park Extension can be set to automatically park most calls.
  • Page 34 While on an active call To retrieve a parked call: Lift the handset. Press the Park key. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant.

  • Page 35: Record A Calling Party Number

    While on an active call Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number or charge a call to an account number for accounting purposes during an established call. To record a caller’s number for accounting purposes: Press the Call Party...

  • Page 36: While Away From Your Desk

    While away from your desk While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring at another line (DN). Note: If the telephone is in the process of ringing while you activate Call Forward, that call will not be forwarded.

  • Page 37: Use Internal Call Forward

    While away from your desk Use Internal Call Forward Use the Internal Call Forward feature to forward only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To activate Internal Call Forward: Lift the handset and enter the Internal...
  • Page 38 While away from your desk Choose one of the following: • Dial your DN. • To forward calls to the previous call forward telephone number, press the key. (Do not perform steps 6 and Dial the number to which calls are being forwarded.

  • Page 39: Secure Your Telephone

    While away from your desk Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone. Note: To change your Station Control Password, please refer to “Security features” on page 13. To lock your telephone: Lift the handset.

  • Page 40: Talk With More Than One Person

    Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people. Set up a conference call Use the Conference feature to set up a conference call for three or six people, including yourself.

  • Page 41: Use Group Call

    Talk with more than one person Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: Lift the handset. Enter the Group Call FFC.

  • Page 42: Work Without Interruption

    Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy Lift the handset. Enter the Make Set Busy Activate FFC.

  • Page 43: Additional Call Features

    Additional call features Additional call features Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. To connect to Call Page: Lift the handset. Dial the Page Trunk Access Code complete the connection to the page system.

  • Page 44: Charge A Call Or Charge A Forced Call

    Additional call features Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: Lift the handset.
  • Page 45 Additional call features To charge a call to an account when you transfer a call: Press the Transfer key. The call is on hold. Dial the Call Detail Recording FFC. Dial the charge account number. After the dial tone, dial the number to where the call is to be transferred.

  • Page 46: Use Enhanced Override

    Additional call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You receive a busy signal after dialing a telephone number:...

  • Page 47: Use Forced Camp-On

    Additional call features Use Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. Forced Camp-on, in conjunction with Priority Override, is referred to as Enhanced Override. To use Forced Camp-on: You receive a busy signal after dialing a telephone number:...

  • Page 48: Override A Busy Signal

    Additional call features Override a busy signal Use the Override feature to override a busy signal and interrupt another call. You dial a telephone number and receive a To override a busy/engaged signal: busy signal: Enter the Override FFC. The people in the targeted call receive a tone for approximately one second.

  • Page 49: Use Radio Page

    Additional call features Use Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone. To use Automatic Preselection (Meet -me page): Lift the handset.
  • Page 50 Additional call features The called party is either busy on the To use Automatic Post selection: telephone or away from the desk. To page the called party, there is no need to redial the number of the called party. Press the Radio Page key.

  • Page 51: Additional Features

    Note 1: Consult your system administrator to verify if the Virtual Office feature is available for your use. Note 2: When designated as the office telephone, the IP Phone 2001 can be activated for Virtual Office by the IP Phone 2002, IP Phone 2004, IP Softphone 2050, or another IP Phone 2001.
  • Page 52 A successful login transfers all the features, time, date, and tones to your remote telephone from your office telephone. The following figures illustrate various IP Phones logged on to an IP Phone 2001 using Virtual Office. Figure 4: Logged on to an IP Phone 2001 using an IP Phone 2001...
  • Page 53 Figure 7: Logged on to an IP Phone 2001 using an IP Softphone 2050 On the displays of IP Phone 2002 and 2004, and IP Softphone 2050, the feature keys remain empty (except for the appearance of your DN) as your IP Phone 2001 does not support feature keys.
  • Page 54 Additional features Choose one of the following: To regain operation of a telephone being used for Virtual Office: • To completely disconnect your office telephone from the remote telephone: i. Press the Home key. ii. Enter your User ID and password (this logs the office telephone back on to your office network).
  • Page 55 Additional features Troubleshoot Virtual Office When using Virtual Office, you may encounter error messages displayed on your screen. The following table lists error messages and actions to correct the causes. Table 1: Troubleshoot Virtual Office (Part 1 of 2) Displayed Message Probable Cause Actions Busy, try again...
  • Page 56 IP Phone 2004, or Phone 2004, or IP Softphone 2050 and try IP Softphone 2050 from to log in again, or consult an IP Phone 2001 (some your system administrator. restrictions apply). Permission Denied (5) Incorrect User ID entered. Enter correct User ID.

  • Page 57: Branch Office

    Additional features Branch Office The Branch Office telephone can operate in Normal or Local mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.
  • Page 58 Additional features Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes. Press the Services key to access the...

  • Page 59: Hospitality Features

    Hospitality features Hospitality features The hospitality features in this section are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined time.
  • Page 60 Hospitality features To verify the time for the Automatic Wake-Up call: Lift the handset. Dial the Automatic Wake-Up Verify FFC. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m.
  • Page 61 Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use this table to keep track of the FFCs assigned by your system administrator. Feature Feature Automatic Wake-Up Activate Malicious Call Trace Automatic Wake-Up Pickup Ringing Number Deactivate Automatic Wake-Up Verify Remote Call Forward Activate Call Detail Recording Remote Call Forward Charge Account...
  • Page 62 Flexible Feature Codes (FFCs)

  • Page 63: Terms You Should Know

    Terms you should know Terms you should know Attendant A telephone operator in your organization. Call party information The display showing Call Party Name Display (CPND) information, including the telephone number and name of the incoming call. The system must have CPND enabled.
  • Page 64 Terms you should know Message A Fixed key on the IP Phone 2001 that connects to your voice messaging system when the key is pressed. Indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.
  • Page 65 Terms you should know Primary Directory Number The main extension number on your telephone. It is referred to as the Primary Directory Number (PDN) key. Ringback/ring tone A sound indicating that a call you have made is ringing at its destination. Shared Directory Number A DN (extension) that is shared by two or more persons.
  • Page 66 Terms you should know Switchhook A button that the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call.
  • Page 67 Terms you should know...
  • Page 68 Index Attendant 63 Fastbusy 63 Automatic Wake-Up 59 Feature display 63 Fixed key 63 Flexible Feature Code (FFC) 37, 38, 41, 46, 63 Branch Office 57 Forced Camp-on 47 Forward key 36 Call Charge 35 Call Forward 36 Goodbye key 10 Call Page 43 Group Call 41 Call Page Connect 43...
  • Page 69 Index Line key 10, 11 Redial last number called 28 Local DialPad Tone 11, 23 Remote Call Forward 37 Ring Again 27 Ring type 11, 23 Make Set Busy 42 Ringback/ring tone 47, 65 Malicious call trace 35 Meet-me page 49 Message key 11 Secure your telephone 39 Message Waiting Indicator 12...
  • Page 70 Index User Interface 66 Virtual Office 51 Virtual Office Login/Logout 11 Volume adjustment 11, 19 Volume Control 10...

  • Page 72: User Guide

    User Guide Copyright © 2004 Nortel Networks All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing warrant. This equipment has been tested...

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