Nortel BCM50 2.0 Configuration Manual page 305

DPNSS Embark switch 133
no answer, hunt groups 234
to voice mail 209
to voice mail (984) 33, 39
call information
accessing (811) 33
current call (811) 38
Call Log
options 56
call log
autobumping (815) 39
autodumping 215
automatic 135
delete items at telephone (815) 34
display prompts 247
feature codes 215
manual (813) 34
MCID (897) 35
options (*84) 34
overview 214
password (*85) 34
space, reallocating 214
telephone 135
using 135
view (812) 38
view information (812) 34
call logit
manual (813) 38
Call Park
parking a call (74) 34
parking from a telephone (74) 38
Call Pickup
Directed Pickup 198
Group Pickup 199
Call Queuing (801) 34, 38
call routing
overflow routing 32
call timer. See call duration (77) 38
Call Transfer 206
callback
no answer 211
timer, network 79
transfer timer 79
Caller ID
MCID at telephone (897) 39
Caller ID set
alpha tagging 47
CallPilot
transfer to mail box (986) 40
calls
assign SWCA key to calls 81
SWCA overview 211
camp timeout delay 79
camp-on
intrusion controls 53
using at a telephone (82) 34, 39
cancel
message waiting (#65) 37
send message (#1) 37
CAP (Central Answering Position)
7316E/KIM 93
configuring as eCAP 95
configuring buttons 95
described 233
line assignment 128
moving a set 95
capabilities
auto hold for incoming page 53
programming 50, 52
SM supervision 54
CC
agent busy/ready (908) 39
skillset status (909) 39
central answering position. See CAP 233
charge, call information (818) 39
CLID
caller ID set 47
CLID (Calling Line Identification)
maximum CLI per line 77
communicating in the office
sending messages, overview 219
conference
by releasing privacy 224
initiate (3) 34, 37
overview 222
tone, allow/disallow 75
conference.See conference calls
conference calls
and SWCA keys 291
Contact Center
agent busy/ready (908) 33
agent login/log out ACD (904) 33
Answer DN warning 77
queue request (909) 33
contrast
adjust (7) 34
programming 56
Index
Device Configuration Guide
305