Nortel BCM50 2.0 Configuration Manual page 110

110 Chapter 15 Monitoring Hunt Groups
Note: If an agent is on conference call, you cannot monitor the hunt
group call.
Monitoring with IP telephones: On calls over a VoIP trunk, where both the Hunt group call and
the monitoring call are from IP telephones (full IP domain calls), the agent hears a click when the
supervisor starts and ends a monitor session.
Note: For information on reporting Hunt Group metrics, refer to the
BCM Call Detail Recording Guide (N0027926).
Also refer to:
• "Configuring Hunt Groups" on page 101
• "Monitoring external hunt group calls" on page 109
• "Hunt Group Metrics" in the Administration Guide (NN40020-600)
NN40020-300 NN40020-300