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Summary of Contents for Nortel IP Softphone 2050
- Page 1 All manuals and user guides at all-guides.com IP Softphone 2050 User Guide Business Communications Manager BCM50 2.0 Document Status: Standard Document Number: NN40050-100 Document Version: 01.01 Date: September 2006...
- Page 2 Nortel Networks. Trademarks Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. JAWS is a trademark of Freedom Scientific. Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation.
- Page 3 Software in a single location on a hard disk or other storage device solely for backup purposes. Nortel and its suppliers reserve any rights not expressly granted to you herein, including without limitation any rights in trademarks included with the Software, any rights in copies of the Software, and any other intellectual property rights in the Software.
- Page 4 Software, whether oral or written. The failure of Nortel to enforce any of its rights granted hereunder or to take action against you in the event that you breach any term hereunder, shall not be deemed to be a waiver by Nortel as to subsequent enforcement of rights or subsequent actions in the event of future breaches by you.
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Page 5: Table Of Contents
IP Softphone 2050 overview ........ - Page 6 About macros with the IP Softphone 2050 ....... . .
- Page 7 IP Softphone 2050 Settings........
- Page 8 Chapter 11 Troubleshooting the IP Softphone 2050 ......69 Connectivity problems ..........69 Communication server is unreachable .
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Page 9: Ip Softphone 2050 Overview
Chapter 1 IP Softphone 2050 overview The IP Softphone 2050 is a business telephone application that you can use to make and take calls over your computer. Using a headset or handset connected to your PC, you control calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter. -
Page 10: Components
“i2050.exe application” on page Call Control window The IP Softphone 2050 Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls. You also use this window to access both your Local Directory and CS 1000 Directory features (Personal Directory, Redial List, Callers List, Application Server Administration, and Password Administration). -
Page 11: System Tray Icon And Menu
The i2050.exe application lets the IP Softphone 2050 communicate with the server. It launches when you start the IP Softphone 2050 but remains hidden in the background. To verify that the i2050.exe is running, open the Windows Task Manager. - Page 12 All manuals and user guides at all-guides.com Chapter 1 IP Softphone 2050 overview NN40050-100 NN40050-100...
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Page 13: Ip Softphone 2050 Call Control Window
Accessibility Interface To open the IP Softphone 2050 Accessibility Interface from the Call Control window From your desktop PC, select Start > All Programs > Nortel > IP Softphone 2050 > IP Softphone 2050. The Call Control window appears. Select File > Settings > Skin. -
Page 14: Accessibility Interface
The Accessibility Interface works with JAWS for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of IP Softphone 2050 features. The screen is divided into four groups of controls: Display, Line and Feature, Date and Time, and Indicators. -
Page 15: Call Control Window Elements And Functions
All manuals and user guides at all-guides.com Chapter 2 IP Softphone 2050 Call Control window Call Control window elements and functions Table 1 describes the elements and functions of the Call Control window IP Softphone 2050 User Guide... - Page 16 All manuals and user guides at all-guides.com Chapter 2 IP Softphone 2050 Call Control window Table 1 IP Softphone 2050 components and functions Element Function Primary display To provide call information (such as Caller ID) and instructions for using certain soft key features.
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Page 17: Hot Keys
All manuals and user guides at all-guides.com Chapter 2 IP Softphone 2050 Call Control window Element Function To access your messages or return a call. Inbox/Messages Outbox* Dial mailbox in voicemail registry. Programmable button on BCM. Speaker To answer and make calls using the handsfree speaker *For more information on programming memory buttons, please refer to the IP Phone 2004 User Guide (NN40050-108) or IP Phone 1140E User Guide. -
Page 18: Removing A Hot Key
Click Remove. System tray icon and menu Use the IP Softphone 2050 system tray icon menu to manage phone calls and messages without opening the Call Control window. To access the menu, right-click the IP Softphone 2050 icon in the Windows taskbar system tray. -
Page 19: Installing And Setting Up The Ip Softphone 2050
Microsoft Windows 2000 Professional Service Pack 4 Nortel USB Audio Kit The USB Audio Kit lets you hear and speak with your callers. To ensure proper IP Softphone 2050 functionality, use only the following Nortel-supported (or compatible) USB audio kits: •... -
Page 20: Installing The Ip Softphone 2050
Installing the USB Headset Kit The IP Softphone 2050 supports a desktop USB headset adapter, as well as a mobile adapter. To install the USB Headset Kit Ensure that you have the proper system requirements as listed in “Nortel USB Audio Kit”... -
Page 21: Managing Contacts From The Local Directory
Select the Settings tab to define the default dialing number as Business, Home, or Mobile. Click OK. Note: For more information on entering information in the property fields, see “Using the Properties dialog box” on page IP Softphone 2050 User Guide... -
Page 22: Editing Contacts In The Local Directory
All manuals and user guides at all-guides.com Chapter 4 Managing contacts from the Local Directory To add a contact to a group In the Shortcut Bar, select the group of shortcut links to which you want to add a contact. Select the contact you want to add, drag it to the Shortcut Bar, and then drop it under the selected group button. -
Page 23: Finding Contacts In The Local Directory
Note: Names in the directory are formatted as last name, first name. Use this format when searching for a contact. Click Find Now. Search results display in the Find Contact window. To stop a search, click Stop. IP Softphone 2050 User Guide... -
Page 24: Filtering A Local Directory
Chapter 4 Managing contacts from the Local Directory Filtering a Local Directory The IP Softphone 2050 lets you filter a Local Directory, making it smaller and easier to manage. This feature is useful for dealing with large directories. By filtering a directory, you can reduce the number of names through which you must search. -
Page 25: Dialing From The Callers List In The Local Directory
To remove a group in a Local Directory Click open the group you want. Right-click anywhere on or under the Group button and its list of contacts. Select Remove Group. At the “Delete? Are you sure?” prompt, click Yes. IP Softphone 2050 User Guide... -
Page 26: Using The Properties Dialog Box
All manuals and user guides at all-guides.com Chapter 4 Managing contacts from the Local Directory To rename a group in the Local Directory Click open the group you want. Right-click anywhere on or under the Group button and list of contacts. Select Rename Group. -
Page 27: Properties-General Tab
To set the Default Dial, click the desired option button: Business, Home, or Mobile. To dial a contact’s non-default telephone number, right-click the contact and select any other telephone number that appears in the menu. IP Softphone 2050 User Guide... -
Page 28: Linking To External Directories
All manuals and user guides at all-guides.com Chapter 4 Managing contacts from the Local Directory Linking to external directories You can access the following external directories from the Local Directory window: • Lightweight Directory Access Protocol (LDAP) directory • Outlook directory •... -
Page 29: Linking To Outlook
Note: If you do not know the name of the WAB file, click the browse button to the right of the WAB Name field. A Windows Open dialog box appears. Use this dialog box to navigate and select the file you need from your file system. IP Softphone 2050 User Guide... -
Page 30: Adding External Contacts To The Local Directory
All manuals and user guides at all-guides.com Chapter 4 Managing contacts from the Local Directory From the Properties dialog box, click OK. Adding external contacts to the Local Directory You can add contacts from any of the external directories to your Local Directory. To add an external contact to the Local Directory From the Shortcut Bar, click the external directory icon you want to access. -
Page 31: Managing Ip Softphone 2050 Calls
All manuals and user guides at all-guides.com Chapter 5 Managing IP Softphone 2050 calls Making telephone calls Before making a call, ensure that you are wearing your headset. To make a call Open a Line using one of the following methods: •... -
Page 32: Holding And Retrieving Telephone Calls
All manuals and user guides at all-guides.com Chapter 5 Managing IP Softphone 2050 calls You can answer a call using one of the following methods: • On the Call Control window, click Answer/Headset. • Click the Line key of whichever line is ringing. -
Page 33: Ip Softphone 2050 Usb Headset Adapter
All manuals and user guides at all-guides.com Chapter 6 IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 2050. See “Installing the USB Headset Kit” on page Overview The features of the USB Headset Adapter are described... - Page 34 All manuals and user guides at all-guides.com Chapter 6 IP Softphone 2050 USB Headset Adapter Element Function Volume button Use the Volume button to control the volume of the headset. When the Smart Functions Menu appears, use these buttons to move up and down in the menu.
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Page 35: Answering Calls With The Usb Headset Adapter
Maximize button. This brings up the IP Softphone Call Control window. Hanging up calls with the USB Headset Adapter You can use the USB Headset Adapter to hang up calls whenever the IP Softphone 2050 is running—even if minimized or running in the background. -
Page 36: Customizing The Smart Functions Menu
All manuals and user guides at all-guides.com Chapter 6 IP Softphone 2050 USB Headset Adapter To access the Smart Functions menu Press the Smart Functions button on the USB Headset Adapter. Highlight the feature you want using one of the following: •... -
Page 37: Custom Functions For Smart Functions Menu
Open. In the Arguments box, enter any arguments that are required for this function. Note: If you want the IP Softphone 2050 to prompt you for the argument when you select this special function, select Prompt for arguments. - Page 38 All manuals and user guides at all-guides.com Chapter 6 IP Softphone 2050 USB Headset Adapter Click OK. To remove a custom function Select the custom function you want to remove. Click Delete. To confirm the deletion, click Yes. NN40050-100 NN40050-100...
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Page 39: Ip Softphone 2050 Macros
About macros with the IP Softphone 2050 Use the IP Softphone 2050 to enter macros. A macro is a sequence of keystrokes that you can use to automate repetitive actions. For example, you can program a macro that selects a particular telephone line and then dials a telephone number automatically, or a macro that ensures a certain number is always dialed out on a particular telephone line. -
Page 40: Deleting A Macro
All manuals and user guides at all-guides.com Chapter 7 IP Softphone 2050 macros Deleting a macro To delete a macro From the Macro menu, select the macro you want to delete. Click Delete Macro. This clears the macro. To finalize the change, press Apply. -
Page 41: Ip Softphone 2050 Menu Commands
IP Softphone 2050 menu commands Call Control window menu command The IP Softphone 2050 supports a Windows-style menu command system, with File, Edit, Keys, View, and Help menus all available. With Show Menu Bar selected, the menu bar appears above the Call Control window. -
Page 42: Using The Keys Menu
With alphabetic mode selected, the application interprets the name Bob as 2 2 pause 6 6 6 pause 2 2 pause. — Native—Select Native and the IP Softphone 2050 interprets alphabetic keys as ASCII characters. Requires server support (the item normally appears dimmed). -
Page 43: Using The Help Menu
Contents—Select to open the contents section of the IP Softphone 2050 Help system. • Search—Select to search for a specific item in the IP Softphone 2050 Help system. • Index—Select to open the index section of the IP Softphone 2050 Help system. - Page 44 All manuals and user guides at all-guides.com Chapter 8 IP Softphone 2050 menu commands NN40050-100 NN40050-100...
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Page 45: Ip Softphone 2050 Settings
• From the Windows operating system: — Select Start > Programs > Nortel > IP Softphone 2050 > IP Softphone 2050 Settings — Select Start > Control Panel > IP Softphone 2050. (In Windows XP, select Switch to Classic View to view the list of settings.) •... -
Page 46: Using The Settings Window
“Personal Call Recording” on page • “USB Headset” on page Features and functions are listed in the left pane of the IP Softphone 2050 Settings window (see Figure 3 on page 47). Select the desired feature to open the corresponding dialog box. -
Page 47: Creating New Profiles
All manuals and user guides at all-guides.com Chapter 9 IP Softphone 2050 Settings Creating new profiles A text box at the top of the Profiles dialog box displays the current profile. To create a new profile Click New. An empty text box called Profile Name opens. -
Page 48: Selecting Profiles
Note: Check the server dialog box in IP Softphone 2050 Settings to see which server your current profile uses. Exporting profiles You can export your IP Softphone 2050 profiles to your computer hard drive, either to back up the configuration or for use in other applications. To export your profiles Click Export. -
Page 49: Server
All manuals and user guides at all-guides.com Chapter 9 IP Softphone 2050 Settings Server Use the Server dialog box to configure the connection between the IP Softphone 2050 and your communications server. You can either use the default method (DHCP) or manually specify an IP address. -
Page 50: Restoring Defaults
To restore the settings dialog to its default settings, click Restore Defaults. Resetting the connection To reset the server connection while the IP Softphone 2050 is running, click Reset. Skin Use the Skin dialog box to select the 1140 skin or one of two available compact skin colors (black or silver). -
Page 51: Features
Locate and select the IP Softphone 2050 folder in your file system. Click OK. Note: You can also use the skin dialog box to set the IP Softphone 2050 to the Accessibility Interface. For information about opening or using the Accessibility Interface, refer to “Accessibility Interface”... -
Page 52: Sound Devices
Use the Quality slider to increase or decrease the amount of delay. Less delay speeds up buffering, but reduces audio quality. Higher quality improves audio quality, but slows down buffering. Note: If your IP Softphone 2050 audio sounds choppy or broken, move the slider toward Higher Quality. -
Page 53: Hardware Id
The Hardware ID text box displays the current hardware address. MAC addresses The IP Softphone 2050 default IP address comes from your Ethernet hardware, as a Medium Access Control (MAC) address. If several Ethernet interfaces are installed, then the IP Softphone 2050 chooses the first MAC address it detects and uses that address in all subsequent re-connections. -
Page 54: Advanced Audio
To increase or decrease the highwater mark, click the up or down arrows on the Highwater Mark spin box. Note: The highwater mark must be set to 2.5 times the value in the Jitter spin box. If assigned a smaller value, the IP Softphone 2050 automatically corrects the error. NN40050-100... -
Page 55: Listener Ip
Under normal operation, the IP Softphone 2050 listens for UNIStim traffic on all IP addresses and IP ports. You can set the IP Softphone 2050 to listen to only one specific IP address or port. To use a specific address Select Use a specific address. -
Page 56: Hot Keys
Hot Keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options. For information on adding or removing hot keys from the IP Softphone 2050, refer to “Hot keys” on page... -
Page 57: Lamp Sounds
When selected, the file name appears in the text box. Enter how often you want the sound repeated in the minutes and seconds fields (found in the Repeat every area). Note: The IP Softphone 2050 currently supports only .wav files IP Softphone 2050 User Guide... -
Page 58: Key Type
(Figure 2 on page 16). Use the Key Type dialog box to select which keys the IP Softphone 2050 uses to place calls (line keys). To assign a line key Select the check box next to the key or keys that you want to use. Key layout corresponds to the layout on the Call Control window. -
Page 59: Personal Call Recording
Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Japanese, Russian, Latvian, and Turkish. Personal Call Recording To use Personal Call Recording, a Nortel-certified third-party application must be installed. Use the Personal Call Recording dialog box to: • Let the IP Softphone 2050 record calls. -
Page 60: Selecting The Headset
Note: The external lamp is available on the desktop adapter only. The IP Softphone 2050 supports an optional external LED lamp (also known as an in-use lamp). The lamp provides visual indication of call status, headset connection, and messages waiting. -
Page 61: Using The Backlight
To enable Headset Disconnect, select the cadence you want from the list. To disable Headset Disconnect, select None. Active Call With Active Call enabled, the external lamp activates when the IP Softphone 2050 registers an active call. To enable Active Call, select the cadence you want from the list. To disable Active Call, select None. -
Page 62: Configuring Smart Functions
All manuals and user guides at all-guides.com Chapter 9 IP Softphone 2050 Settings Configuring Smart Functions The Smart Functions button on the desktop USB Headset Adapter provides quick access to IP Softphone 2050 features. For information on configuring the Smart Functions button, refer to “Customizing the Smart... -
Page 63: Accessibility Interface
The Accessibility Interface lets you move through four groups of controls: Display, Line and Feature, Date and Time, and Indicators. Display Use the Display group to check the current operating conditions of the IP Softphone 2050. When on a call, you can navigate the Display group to: •... -
Page 64: Date And Time
All manuals and user guides at all-guides.com Chapter 10 Accessibility Interface Date and Time Use the Date and Time group to check the current date and time. When on a call, you can check the duration of your connection in the top field of the group. Indicators Use the Indicators group to check if you have a message waiting or to determine if the mute function is off or on. -
Page 65: Navigating Control Groups
Using hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options—necessary for using all of the IP Softphone 2050 features from the Accessibility Interface. For more information on adding or removing hot keys, see “Hot keys”... - Page 66 All manuals and user guides at all-guides.com Chapter 10 Accessibility Interface NN40050-100 NN40050-100...
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Page 67: Troubleshooting The Ip Softphone 2050
Description: These messages indicate that the connection with the communication server cannot be established. The IP Softphone 2050 sets a random retry time, after which it attempts to reconnect. This process repeats until the IP Softphone 2050 successfully connects. The “Connecting...” message appears briefly (or not at all) under the following conditions: •... -
Page 68: Connection Is Reinitializing
The following message appears: “Connection Established. Reinitializing...” Description: This message appears after the IP Softphone 2050 establishes a connection and sends a request to the communication server to resume connection. The communication server is expected to reply to this request. Some communication servers direct the IP Softphone 2050 to various subcomponents, causing this message to appear two or three times in rapid succession during a normal startup. -
Page 69: Authorization Failed
Chapter 11 Troubleshooting the IP Softphone 2050 Authorization failed Symptom: The following message appears: “Authorization failed”. Description: The IP Softphone 2050 has no authorization to use the communication server. Potential causes: • Your system administrator has not authorized the IP Softphone 2050. •... -
Page 70: Service Denied
All manuals and user guides at all-guides.com Chapter 11 Troubleshooting the IP Softphone 2050 Service denied Symptom: The following message appears:”Service Denied. Reason XXXX “. Description: You are not authorized to use the communication server. Potential causes: • Invalid HardwareID in the Hardware ID dialog box. (see “Hardware ID”... -
Page 71: Broken Or Choppy Speech
If your server uses a Network Address Translation (NAT) device, check for proper NAT configuration. One-way only audio problems can occur when incorrect NAT configuration causes the IP Softphone 2050 to attempt to connect to the wrong IP address. Broken or choppy speech Broken or choppy speech can occur due to any of the following: •... -
Page 72: Windows Sound Plays From The Headset
In the specific case of this PC card, the problem relates to a version of the Xircom driver. This driver takes CPU cycles even when it is not active and this, in turn, causes IP Softphone 2050 audio to become choppy. -
Page 73: Advanced Audio Problems Due To Network Performance
You change the IP Softphone 2050 skin. • Firewall applications intercept or delay packets, causing the IP Softphone 2050 to reset due to the expiration of the Watchdog timer. Note: Use care when using firewall applications on the same computer as the IP Softphone 2050. -
Page 74: Usb Headset Adapter Features Appear Dimmed
Softphone. USB Headset Adapter features appear dimmed Symptom: In the USB Headset dialog box of the IP Softphone 2050 Settings window, all the features appear dimmed. Description: Either the IP Softphone 2050 does not recognize the adapter as a supported Nortel adapter, or the adapter is earlier than 2.0. -
Page 75: Cannot Hear Audio Through Headset
Sound still comes out of my computer speakers Description: The IP Softphone 2050 configuration does not direct all call audio to the headset. Action: To direct all call audio to your headset, select USB Audio Device as both headset microphone and headset speaker in the Sound Devices dialog box (see “Sound Devices”... - Page 76 All manuals and user guides at all-guides.com Chapter 11 Troubleshooting the IP Softphone 2050 NN40050-100 NN40050-100...
- Page 77 Expand, 18 Hold, 18 Inbox/Messages, 19 Line keys, 18 Local Area Network (LAN), 11 Navigation arrows, 18 Outbox/Shift, 19 Primary display, 18 Quit, 18 Release, 18 Services, 18 Settings 47 Soft keys, 18 Speaker, 19 IP Softphone 2050 User Guide...
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