Technical Support - Ametek Dycor CG1000-RTP User Manual

Technical Support

AMETEK/Thermox is committed to providing the best technical support
in the industry. If you need service or application assistance, please call
AMETEK at (412) 828-9040, or your local AMETEK/Thermox representative.
Before you call the factory for technical support, run test gases and record
the following values (you may be asked by the factory to provide this
information when receiving service):
• Cell millivolts
• Thermocouple millivolts
• Cell temperature
See the "Display" section in Chapter 4 for help on how to display this
information on the Series 2000 control unit.
If you need to return equipment, you will be asked to provide the follow-
ing information before obtaining a Return Material Authorization (RMA)
number.
• Billing and shipping address
• Model number
• Serial number
• Purchase Order number
• Telephone number

NOTE
Before returning material, you must get an RMA number from the
factory.
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