Technical Support - Ametek Thermox CG1000 User Manual

Technical Support

AMETEK/Thermox is committed to providing you the best technical sup-
port in the industry. If you need service or application assistance, please
call AMETEK at (412) 828-9040, or your local AMETEK/Thermox represen-
tative.
Before you call the factory for technical support, you should run test gases
and record the following values (you may be asked by the factory to pro-
vide this information when receiving service):
Cell millivolts

Thermocouple millivolts

Cell temperature

See the "Display" under Setup Key in the Controller/User Interface chap-
ter for help on how to get this information displayed on your CG1000
analyzer.
If you need to return equipment, you will be asked to provide the follow-
ing information before obtaining a Return Material Authorization (RMA)
number.
Billing and shipping address

Model number

Serial number

Purchase order number

Telephone number


NOTE
Before returning material, you must get an RMA number from the
factory.
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