Morphowave Oem Displays Sensor Error Message; Morphowave Oem Displays Sensor Power Error Message - Safran Morpho MorphoWave OEM Installation Manual

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MorphoWave OEM– Installation Guide
Annex 3 : Support & troubleshooting
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MorphoWave
Following screen may appear if a connection issue is encountered between the PC and
the MorphoWave
Please follow these steps to recover the system:
- Check the USB 3.0 connection between the MorphoWave
the PC. The cable has to be plugged on a USB 3.0 port (blue socket inside).
- Check PC is properly working and check power supply connections.
- If these steps do not solve the issue, please call the support.
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MorphoWave
Following screen may appear if a power issue is on the MorphoWave Desktop:
Please follow these steps to recover the system:
- Check the power supply is connected on the MorphoWave
- Check if the green LED on the power adaptor indicates that it works.
- Restart the MorphoWave
- If the message is displayed again after restart, please request to change the
power supply unit.
- Once the power supply unit is changed, restart the entire system to recover
a working MorphoWave
- If these steps do not solve the issue, please call the support.
2015_2000009096 V4
May 2017
OEM displays sensor error message
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Desktop:
OEM displays sensor power error message
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This document and the information therein are the property of Morpho.
They must not be copied or communicated to a third party without the prior written authorization of Morpho
OEM.
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Desktop and
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Desktop.
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