Safran Morpho MorphoWave OEM Installation Manual page 6

Lighting conditions for face detection ................................................................................. 73
Biometric acquisition guidelines ............................................................................................. 74
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Capture Recommendations .......................................................................................... 75
Maintenance procedures ........................................................................................................ 80
Pairing procedure between MorphoAccess and PC............................................................. 80
Unpairing procedure between MorphoAccess and PC ........................................................ 82
TM
MorphoWave Desktop change procedure ....................................................................... 84
PC Wave change procedure ................................................................................................. 84
MorphoAccess Sigma Wave change procedure .................................................................. 84
Ethernet switch change procedure ...................................................................................... 85
Debug logs activation .......................................................................................................... 86
Remote PC Wave connection for maintenance ................................................................... 88
MorphoAccess Sigma & PC internal connection checking .................................................. 92
How to get the latest versions of documents ......................................................................... 94
Documents concerning the MorphoWave OEM® terminal ..................................................... 95
Documents about installing the terminal ............................................................................ 95
Documents about administrating / using the terminal ....................................................... 95
Documents for the developer .............................................................................................. 96
Release note ........................................................................................................................ 96
Troubleshooting ...................................................................................................................... 98
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MorphoWave OEM does not boot at the first installation .............................................. 98
The database loading time is increasing over the time....................................................... 98
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MorphoWave OEM displays sensor error message ......................................................... 99
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MorphoWave OEM displays sensor power error message .............................................. 99
TM
MorphoWave OEM frost while capturing fingers during local enrollment ................... 100
The terminal IP address is unknown or it is not possible to connect to the terminal........ 100
The sensor is switched off .................................................................................................. 100
The terminal returns erratic responses to Ping commands .............................................. 100
Contacts ................................................................................................................................ 101
Customer service ............................................................................................................... 101
Hotline ............................................................................................................................... 101
6 This document and the information therein are the property of Morpho.
They must not be copied or communicated to a third party without the prior written authorization of Morpho
OEM - Installation guide
TM
MorphoWave
2015_2000009096 V4
May 2017
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