Safran MA SIGMA Installation Manual

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Page 2: Warning
MorphoAccess® SIGMA Series – Installation Guide Warning Warning COPYRIGHT© 2014 Morpho. All rights reserved. Information in this document is subject to change without notice and do not represent a commitment on the part of Morpho. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying or recording, for any purpose without the express written permission of Morpho.
Page 3: Revision History
MorphoAccess® SIGMA Series – Installation Guide Revision History Revision History The table below contains the history of changes made to the present document. Version Date Reference Description December 2013 SSE-0000100543-1 Document creation February 2014 2014_0000000606-V1 Minor updates, GPIO wiring update May 2014 2014_0000000606-V2 Precision on installation for UL294...
Page 4: Table Of Contents
MorphoAccess® SIGMA Series – Installation Guide Table of Content Table of Content Warning ............................2 Revision History ..........................3 Section 1 : Introduction ........................ 9 MorphoAccess® SIGMA Series Terminal ................. 10 Scope of the document ......................11 Safety Instructions ........................12 Wiring Recommendations ....................
Page 5 MorphoAccess® SIGMA Series – Installation Guide Table of Content Example of connection for electrical door locks ..............37 Tamper Switch ......................... 38 Operating principle for the switch ..................38 Nominal characteristics of switch block ................38 Wiegand input wiring ......................39 Wiegand output wiring ......................
Page 6 MorphoAccess® SIGMA Series – Installation Guide Table of Content Compatible Accessories, Licenses and Software ..............60 Compatible PC applications ....................61 Section 7 : Recommendations ....................62 Notice........................... 63 General precautions ......................63 Areas containing combustibles .................... 63 Specific precautions for terminals equipped with a contactless smartcard reader .... 63 Ethernet connection ......................
Page 7 MorphoAccess® SIGMA Series – Installation Guide Table of Content Annex 2 : Bibliography ......................73 Annex 3 : Support ........................77 – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 8 MorphoAccess® SIGMA Series – Installation Guide Table of Figures Table of Figures Figure 1: Implementation Recommendations ................16 Figure 2: Box Opening ........................19 Figure 3: Box Content ........................20 Figure 4: MorphoAccess® SIGMA Series terminal front view ............. 21 Figure 5: MorphoAccess®...
Page 9: Section 1 : Introduction
MorphoAccess® SIGMA Series – Installation Guide Section 1 : Introduction Section 1 : Introduction – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 10: Morphoaccess® Sigma Series Terminal
MorphoAccess® SIGMA Series – Installation Guide Section 1 :Introduction MorphoAccess® SIGMA Series Terminal Congratulations for choosing a MorphoAccess® SIGMA Series Automatic Fingerprint Recognition Terminal. MorphoAccess® SIGMA Series provides an innovative and effective solution for access control applications using Fingerprint Verification or/and Identification. Among a range of alternative biometric technologies, the use of finger imaging has significant advantages: each finger constitutes an unalterable physical signature, developed before birth and preserved until death.
Page 11: Scope Of The Document
Biometrics ® MIFARE Resistant ® ® ® iCLASS DESFire Prox  MA SIGMA   MA SIGMA WR   MA SIGMA iClass MA SIGMA iClass    SIGMA   MA SIGMA Multi Series MA SIGMA Multi ...
Page 12: Safety Instructions
MorphoAccess® SIGMA Series – Installation Guide Section 1 :Introduction Safety Instructions The installation of this product should be made by a qualified service Person and should comply with all local regulations. It is strongly recommended to use a class II power supply at 12V-24V and 1A. min (at 12V) in conformity with Safety Electrical Low Voltage (SELV).
Page 13: Caution With Battery Usage
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Responsible Party: SAFRAN Morpho, 11, boulevard Gallieni 92130 Issy-les-Moulineaux – France NOTA : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 14: Canada Information
MorphoAccess® SIGMA Series – Installation Guide Section 1 :Introduction and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:...
Page 15: Recommendations For Terminal Implementation
MorphoAccess® SIGMA Series – Installation Guide Section 1 : Introduction Recommendations for terminal implementation Every installation is unique. Sometimes the issues are well defined and can be handled in a standard fashion; sometimes the issues are very specific and may not be immediately recognizable.
Page 16: Figure 1: Implementation Recommendations
MorphoAccess® SIGMA Series – Installation Guide Section 1 :Introduction To secure properly an access, Morpho recommends installing the MorphoAccess® SIGMA Series terminal as a part of the typical Access Control environment, described in the figure below. NON SECURED SECURED AREA AREA Dry Contact TCP/IP, Wiegand, Dataclock, RS485 or RS422...
Page 17 MorphoAccess® SIGMA Series – Installation Guide Section 1 : Introduction The individuals who are authorized to access the secured area have their User ID listed in a so-called "White List" (in contrast with a black list). The MorphoAccess® SIGMA Series terminal and the Controller are communicating according to one of the TCP/IP, Wiegand, Dataclock or RS485 protocols: ...
Page 18: Section 2 : General Description
MorphoAccess® SIGMA Series – Installation Guide Section 2 :General Description Section 2 : General Description – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 19: Box Opening
MorphoAccess® SIGMA Series – Installation Guide Section 2 : General Description Box opening At the box opening, components shall be extracted from the protection casing as depicted in the pictures below. Extract the wall plate (which is not screwed to the terminal) and keep it separate until the installation of the terminal is completed.
Page 20: Components Of The Initial Package
MorphoAccess® SIGMA Series – Installation Guide Section 2 :General Description Components of the initial package Figure 3: Box Content 1. One (1) Terminal’s body 2. One (1) Wall frame 3. One (1) Battery 4. One (1) Protection accessory (for WR products only, which usage is optional) –...
Page 21: Terminal's Front View Description
MorphoAccess® SIGMA Series – Installation Guide Section 2 : General Description Terminal's front view description USB port (for configuration and settings with a USB mass storage) Micro Camera Speaker Touch panel Sensor protection cap (optional, WR only) Contactless card area Biometrical Logo on cover when sensor (optical)
Page 22: Terminal's Rear View Description
MorphoAccess® SIGMA Series – Installation Guide Section 2 :General Description Terminal's rear view description RJ 45 Battery installation: (+) in front of user USB port (for configuration and settings with Reset a USB mass button storage key, or for installation of a Wi-Fi™...
Page 23: Morphoaccess® Sigma Series Technical Characteristics
MorphoAccess® SIGMA Series – Installation Guide Section 2 : General Description MorphoAccess® SIGMA Series Technical Characteristics Item Description Access control modes Identification (search for fingerprint in a local database) Authentication with contactless smartcard, with or without fingerprint check (only if terminal is equipped with a contactless smartcard reader) Multi-factor: identification or authentication (only if terminal is equipped with a contactless smartcard reader)
Page 24 MorphoAccess® SIGMA Series – Installation Guide Section 2 :General Description ® HID iCLASS 16kb, 32kb HID Prox Serial port The serial port supports WIEGAND, DATACLOCK (ISO2), RS422 and RS485 protocols Output relay switches Access granted: 1 switch (normally “open”) USB host port External port for terminal configuration through a USB mass storage key Internal port to connect an external Wi-Fi™...
Page 25: Section 3 : Installation Procedure
MorphoAccess® SIGMA Series – Installation Guide Section 3 : Installation Procedure Section 3 : Installation Procedure – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 26: Before Proceeding To The Installation
MorphoAccess® SIGMA Series – Installation Guide Section 3 :Installation Procedure Before proceeding to the installation  Make sure that you have all the components described in “Components of the initial package” section at your disposal.  Remove the wall plate. Keep this element at hand. ...
Page 27: Installation
MorphoAccess® SIGMA Series – Installation Guide Section 3 : Installation Procedure Installation Required tools (not supplied)  Four (4) raw plugs + four (4) ø 3.5mm max and length 30mm screws.  One (1) screwdriver adapted to screws above.  One (1) Drill (with a drill bit diameter adapted to raw plugs above).
Page 28: Step By Step Procedure
MorphoAccess® SIGMA Series – Installation Guide Section 3 :Installation Procedure Step by step procedure Figure 7: Face camera viewing angle The recommended height for fixing of the terminal is 1.40m (camera height). For an optimal use the terminal must be installed in an area where the lighting conditions are controlled.
Page 29: Figure 8: Drilling Template
MorphoAccess® SIGMA Series – Installation Guide Section 3 : Installation Procedure Drilling the mounting holes 21mm 59mm 40mm min 88mm Figure 8: Drilling template If not present, drill in the wall a hole with a diameter of 67mm (see Figure 8: Drilling template.
Page 30: Figure 9: Wall Plate Preparation For Water Tightness
MorphoAccess® SIGMA Series – Installation Guide Section 3 :Installation Procedure Preparing wall plate IP65 Figure 9: Wall plate preparation for water tightness Create a silicone bead all along the notch. The silicone bead shall be reduced to avoid overflow on the upper part of the wall plate (risk to prevent product mounting). Fixing Be sure that a sufficient space is reserved in the wall for the passage of cables, in particular for Ethernet.
Page 31: Figure 11: Cabling Preparation
MorphoAccess® SIGMA Series – Installation Guide Section 3 : Installation Procedure Cabling Cable for wiring shall be AWG 20 to 24, length shall be 12 cm to 15 cm (stripped on 0,6mm). Figure 11: Cabling preparation Prefer rigid cable to flexible cable (easier to connect) Connection details: Characteristics Conductor cross section solid or stranded...
Page 32: Section 4 : Electrical Interface
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface Section 4 : Electrical Interface – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 33: Wiring Overview
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface Wiring overview Before proceeding, make sure that the person in charge of installation and connections is properly connected to earth, in order to prevent Electrostatic Discharges (ESD). In case of more than two digital signals use, digital grounds shall all be wired together outside the product.
Page 34: Figure 13: Cabling Layout
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface Inversion of +12V and GND will damage the product 1 Power supply +12V 1 Wiegand IN 0 2 Power ground 2 Wiegand IN 1 3 Switch 2 3 Wiegand OUT 0 4 Switch 1 4 Wiegand OUT 1 5 Digital ground...
Page 35: Power Supply
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface Power Supply POE and external power supply are not used at the same time: if both power supplies are used, priority is given to external power supply. If external power supply is shut down, switch to POE without reboot is not guarantee.
Page 36: Poe (Power Over Ethernet)
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface POE (Power Over Ethernet) MorphoAccess® SIGMA Series terminal's power supply can also be provided by the Ethernet using RJ45 connection (Power Over Ethernet mode - IEEE802.3af compliant). This mode is only available when the optional POE module is installed in the product. Only POE module delivered by Morpho (kit reference 293656945) may be installed in the terminal.
Page 37: Output Relay
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface Output Relay Figure 15: Output relay wiring Relay 1 Contact relay (normally open) Relay 2 Contact relay strip Nominal characteristics of relay Load characteristics:  2 A max @ 30 VDC (according to the safety extra low voltage requirements independently of the power supply), ...
Page 38: Tamper Switch
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface Tamper Switch Figure 17: Tamper switch wiring Switch 1 Tamper switch contact Switch 2 Strip on tamper switch Operating principle for the switch  Product installed on the wall plate: switch enabled (contact closed). ...
Page 39: Wiegand Input Wiring
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface Wiegand input wiring Figure 18: Wiegand input wiring Digital ground Ground for Wiegand (connect pin 5 or 6) Digital ground Ground for Wiegand (connect pin 5 or 6) Wiegand IN D0 D0_IN (Output type required: Open drain or 5V+/- Wiegand IN D1...
Page 40: Wiegand Output Wiring
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface Wiegand output wiring The following figure shows how to cable the wires of the serial port of the terminal for the Wiegand protocol Figure 19: Wiegand output wiring Digital ground Ground for Wiegand (connect pin 5 or 6) Digital ground Ground for Wiegand (connect pin 5 or 6)
Page 41: The Controller Supports Led1 And Led2 Signals
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface wires. The LED1 wire is set to the low level by closing the contact between the LED1 and the GND wires, and it means “access granted”. The MorphoAccess® terminal uses the timeout of the wait for a low level on the on LED1 wire or LED2 wire as “access denied”...
Page 42: Serial Port Wiring
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface Serial port wiring DataClock Input Figure 20: Serial port wiring – DataClock Digital ground Ground for Wiegand (connect pin 5 or 6) Digital ground Ground for Wiegand (connect pin 5 or 6) Data (Output type required: Open drain D0_IN or 5V+/-5%)
Page 43: Dataclock Output
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface DataClock Output Figure 21: Serial port wiring – DataClock Digital ground Ground for Wiegand (connect pin 5 or 6) Digital ground Ground for Wiegand (connect pin 5 or 6) D0_OUT Data ( 5V TTL ) D1_OUT...
Page 44: Rs422
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface RS422 Figure 23: Serial port wiring – RS422 Digital ground Ground (connect pin 5 or 6) Digital ground Ground(connect pin 5 or 6) RS422 RX- RS422 inverting Receive RS422 RX+ RS422 non inverting Receive RS422TX+ RS422 non inverting Transmit...
Page 45: Gpio Wiring
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface GPIO wiring Figure 24: GPIO wiring Digital ground Ground (connect pin 5 or 6) Digital ground Ground (connect pin 5 or 6) Digital Input 0 Digital Input (1,8V to 5V) Digital Input 1 Digital Input (1,8V to 5 V) Digital Input 2...
Page 46: Single Door Access Control (Sdac) Implementation
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface Single Door Access Control (SDAC) implementation External Power supply Motion sensor External GPI0 Power supply RLY1 Door strike GPI1 RLY2 GPO1 Door contact Push button External GPI0 Power supply RLY1 Door strike GPI1...
Page 47: Ethernet Connection
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface Ethernet connection Ethernet interface can be used to power the MorphoAccess® SIGMA Series terminal through POE (Power Over Ethernet - IEEE802.3af) mode. According to the POE standard two modes are available: power on data pins and power on dedicated pins. Use either one of these modes depending on POE implementation on your local Ethernet network.
Page 48: External Usb Connection
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface External USB connection Figure 27: External USB connection The external Micro USB can be used for administration only to connect a mass storage USB key (with a standard Micro USB-type A / USB-type A female adapter). This cable can be found in Morpho catalogue with ref 293658551.
Page 49: Wi-Fi™ / 3G Dongle Installation
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface Wi-Fi™ / 3G dongle installation Wi-Fi™ / 3G dongle shall be installed outside the product (separate area shall be reserved in the wall) and connected to the internal USB Mini B using Morpho cable provided in the kit.
Page 50: Micro Sd Connection
MorphoAccess® SIGMA Series – Installation Guide Section 4 :Electrical Interface Micro SD connection Micro SD card shall be used for the following features:  Database extension (license is necessary)  Logs extension (license is necessary)  Picture logs (photo taking or face detection) ...
Page 51: Battery
MorphoAccess® SIGMA Series – Installation Guide Section 4 : Electrical Interface Battery The battery shall be inserted in the dedicated area in order to keep date and time when power is accidentally cut off. Battery model is CR1225 (3V). Battery lifetime is limited when power is off: at least 48 hours at 25°C. Don’t forget to change battery after long power cut or after several short power cut.
Page 52: Section 5 : User Interface
MorphoAccess® SIGMA Series – Installation Guide Section 5 :User Interface Section 5 : User Interface – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 53: Modes For Controlling Access Rights
MorphoAccess® SIGMA Series – Installation Guide Section 5 : User Interface Modes for controlling access rights Introduction The MorphoAccess® SIGMA Series terminal offers several methods for controlling access rights: it needs to be configured in one of the following four modes: ...
Page 54: Multi-Factor Mode
MorphoAccess® SIGMA Series – Installation Guide Section 5 :User Interface For further information, please see the "Authentication mode" section in the MorphoAccess® SIGMA Series Administration Guide. Multi-factor mode In this mode, the "identification" and "authentication" modes are available simultaneously; the user decides which control method will be used: ...
Page 55 MorphoAccess® SIGMA Series – Installation Guide Section 5 : User Interface the terminal. Once the template request is posted to the external database, the terminal shall wait for the finger template from the external database to start authentication. Further process shall be same as authentication. Polling Process using buffer: ...
Page 56: Configuring The Terminal
MorphoAccess® SIGMA Series – Installation Guide Section 5 :User Interface Configuring the terminal MorphoAccess® SIGMA Series terminals are standalone biometric systems which offers advance features for access control. MorphoAccess® SIGMA Series terminals are equipped with a facility to support the MorphoAccess® and Bioscrypt legacy systems.
Page 57: Morphoaccess® Sigma Series Native Mode
MorphoAccess® SIGMA Series – Installation Guide Section 5 : User Interface Once the product is configured in Legacy L1 mode, the following methods can be used to configure the terminal:  through the Ethernet interface (remote management)  through a Wi-Fi™ connection (license and dongle required) Configuration procedures are described inside the MorphoAccess®...
Page 58: Anti-Tamper / Anti-Pulling Switches
MorphoAccess® SIGMA Series – Installation Guide Section 5 :User Interface Anti-tamper / anti-pulling switches Please refer also to “Tamper Switch” section. These switches are activated as soon as there is enough pressure applied on the terminal against the wall. They are deactivated as soon as this pressure is not big enough, e.g.
Page 59: Section 6 : Accessories, Software Licenses And Pc Applications
MorphoAccess® SIGMA Series – Installation Guide Section 6 : Accessories, Software Licenses and PC Applications Section 6 : Accessories, Software Licenses and PC Applications – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 60: Compatible Accessories, Licenses And Software
MorphoAccess® SIGMA Series – Installation Guide Section 6 :Accessories, Software Licenses and PC Applications Compatible Accessories, Licenses and Software The following items can be ordered directly to Morpho or to an official distributor, so as to enjoy all the features of your MorphoAccess® SIGMA Series terminal: ...
Page 61: Compatible Pc Applications
MorphoAccess® SIGMA Series – Installation Guide Section 6 : Accessories, Software Licenses and PC Applications Compatible PC applications MorphoAccess® SIGMA Series terminals are fully compatible with:  Morpho Integrator’s Kit (MIK) software development kit (version 6 or later).  M2A management application (version 1.2 or later) ...
Page 62: Section 7 : Recommendations
MorphoAccess® SIGMA Series – Installation Guide Section 7 :Recommendations Section 7 : Recommendations – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 63: Notice
MorphoAccess® SIGMA Series – Installation Guide Section 7 : Recommendations Notice The manufacturer cannot be held responsible in case of non-compliance with the following recommendations or incorrect use of the terminal. General precautions  Do not attempt to repair your terminal yourself. The manufacturer cannot be held responsible for any damage/accident that may result from attempts to repair components.
Page 64: Date / Time Synchronization
The terminal is rebooted on mode change and factory settings are applicable. Firmware legacy limitations are described in the MorphoAccess® SIGMA Series Release Note. Hardware legacy differences are described below: Power supply MA500 family MA SIGMA family DC power 12V – 24V 12V – 24V supply (-15% / +10%)
Page 65 MorphoAccess® SIGMA Series – Installation Guide Section 7 : Recommendations Ethernet communication MA500 family MA SIGMA family Block connector and RJ45 Block connector and RJ45 Only RJ45 connector connector connector RS485/RS422 communication MA500 family MA SIGMA family Half duplex Half duplex...
Page 66: Micro Sd Card
MorphoAccess® SIGMA Series – Installation Guide Section 7 :Recommendations RS232 communication MA500 family MA SIGMA family Available Not available Not available Anti theft/ Tamper switches MA500 family MA SIGMA family Anti theft switch Tamper switch Warning to a host if the product isn’t...
Page 67 MorphoAccess® SIGMA Series – Installation Guide Annex 1 : Finger Placement Recommendations Annex 1 : Finger Placement Recommendations – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 68: Main Principles
MorphoAccess® SIGMA Series – Installation Guide Annex 1 : Finger Placement Recommendations Main principles Acquisition needs to be done with extreme care, in order to:  get the best image quality  increase recognition performance  reduce recognition time Then, it is highly recommended to: ...
Page 69: Most Useful Areas For Biometric Data
MorphoAccess® SIGMA Series – Installation Guide Annex 1 : Finger Placement Recommendations Most useful areas for biometric data Fingerprint central area must be aligned with sensor centre Area containing the maximum information – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 70: Position Of Finger
MorphoAccess® SIGMA Series – Installation Guide Annex 1 : Finger Placement Recommendations Position of finger Finger height Align center of 1 phalanx with sensor center Finger angle The finger must be parallel to sensor sides IDEAL POSITION – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND...
Page 71: Finger Inclination
MorphoAccess® SIGMA Series – Installation Guide Annex 1 : Finger Placement Recommendations Finger inclination Finger must be parallel to the sensor surface IDEAL POSITION Finger rotation Finger must be parallel to the sensor surface IDEAL POSITION – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE...
Page 72: Troubleshooting
MorphoAccess® SIGMA Series – Installation Guide Annex 1 : Finger Placement Recommendations Troubleshooting When finger biometric data acquisition difficult, please follow recommendations listed below:  The finger is cold o Solution : warm up the finger  The finger is wet o Solution : wipe the finger ...
Page 73: Annex 2 : Bibliography
MorphoAccess® SIGMA Series – Installation Guide Annex 2 : Bibliography Annex 2 : Bibliography – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 74: How To Get The Latest Versions Of Documents
MorphoAccess® SIGMA Series – Installation Guide Annex 2 : Bibliography How to get the latest versions of documents The last version of the documents can be downloaded from our web site at the address below: www.biometric-terminals.com (Login and password required). To request a login, please send us an email to the address below: hotline.biometrics@morpho.com –...
Page 75: Documents Concerning The Morphoaccess® Terminal
MorphoAccess® SIGMA Series – Installation Guide Annex 2 : Bibliography Documents concerning the MorphoAccess® terminal Documents about installing the terminal MorphoAccess® SIGMA Series Installation Guide, Ref. 2014_0000000606 This document describes terminal physical mounting procedure, electrical interfaces and connection procedures. This document is in English. Documents about administrating / using the terminal MorphoAccess®...
Page 76: Release Note
MorphoAccess® SIGMA Series – Installation Guide Annex 2 : Bibliography Release note For each firmware version, a release note is published describing the new features, the supported products, the potential known issues, the upgrade / downgrade limitations, the recommendations, the potential restrictions… –...
Page 77: Annex 3 : Support
MorphoAccess® SIGMA Series – Installation Guide Annex 3 : Support Annex 3 : Support – R 2014_0000000606-V2 ORPHO OCUMENT EPRODUCTION AND ISCLOSURE ORBIDDEN May 2014...
Page 78: Troubleshooting
MorphoAccess® SIGMA Series – Installation Guide Annex 3 : Support Troubleshooting The terminal IP address is unknown or it is not possible to connect to the terminal Use terminal interface to configure a valid set of network parameters in your terminal.
Page 79: Contacts
MorphoAccess® SIGMA Series – Installation Guide Annex 3 : Support Contacts Customer service Morpho SAV Terminaux Biométriques Boulevard Lénine - BP428 76805 Saint Etienne du Rouvray FRANCE Phone: +33 2 35 64 53 52 Hotline Morpho Support Terminaux Biométriques 18, Chaussée Jules César 95520 Osny FRANCE hotline.biometrics@morpho.com...
Page 80 MorphoAccess® SIGMA Series – Installation Guide Annex 3 : Support – R 2014_0000000606-V2 OCUMENT ORPHO EPRODUCTION ET DIVULGATION INTERDITES May 2014...

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