Morphowave Oem Frost While Capturing Fingers During Local Enrollment; The Terminal Ip Address Is Unknown Or It Is Not Possible To Connect To The Terminal; The Sensor Is Switched Off; The Terminal Returns Erratic Responses To Ping Commands - Safran Morpho MorphoWave OEM Installation Manual

TM
MorphoWave
enrollment
In some very rare case, the local enrollment process may be frost while capturing
fingers. The touchscreen does not react anymore when the user click on the screen and
the biometric sensor is not responding when a hand is swipe inside.
To recover the system, please shut down power supply of the MorphoWave and restart
the unit. The applicant will have to be re-enrolled because the previous acquisition was
not stored in the device's database.
The terminal IP address is unknown or it is not possible to connect
to the terminal
Use terminal interface to configure a valid set of network parameters in your terminal.

The sensor is switched off

Check that the database contains at least one record.
Check that the identification mode is enabled.

The terminal returns erratic responses to Ping commands

Check the subnet mask.
Ask the network administrator for the correct value.
Check that each device connected to the network has a different IP address.
This document and the information therein are the property of Morpho.
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They must not be copied or communicated to a third party without the prior written authorization of Morpho
OEM frost while capturing fingers during local
OEM – Installation guide
TM
MorphoWave
Annex 3 : Support & troubleshooting
2015_2000009096 V4
May 2017