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Setup
Optional service
Delivered by experienced, certified engineers, Hewlett Packard Enterprise support services help you keep
your servers up and running with support packages tailored specifically for HPE ProLiant systems. Hewlett
Packard Enterprise support services let you integrate both hardware and software support into a single
package. A number of service level options are available to meet your business and IT needs.
Hewlett Packard Enterprise support services offer upgraded service levels to expand the standard product
warranty with easy-to-buy, easy-to-use support packages that will help you make the most of your server
investments. Some of the Hewlett Packard Enterprise support services for hardware, software or both are:
•
Foundation Care – Keep systems running.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
•
Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
•
Deployment service for both hardware and software
•
Hewlett Packard Enterprise Education Services – Help train your IT staff.
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The time commitment for this repair service might vary depending on the geographical region of site. For
more service information available in your site, contact your local Hewlett Packard Enterprise support
center.
For more information on Hewlett Packard Enterprise support services, see the Hewlett Packard Enterprise
website.
Initial server installation
Depending on the user technical expertise and the complexity of the product, for the initial server installation,
the user can choose to:
•
Order the HPE Installation Service.
•
Perform the initial server setup procedure.
HPE Installation Service
HPE Installation Service provides basic installation of Hewlett Packard Enterprise branded equipment,
software products, as well as HPE-supported products from other vendors that are sold by HPE or by HPE
authorized resellers. The Installation Service is part of a suite of HPE deployment services that are designed
to give users the peace of mind that comes from knowing that their HPE and HPE-supported products have
been installed by an HPE specialist.
The HPE Installation Service provides the following benefits:
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Setup
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