HPE ProLiant ML110 Gen10 Maintenance And Service Manual
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HPE ProLiant ML110 Gen10 Maintenance And Service Manual

HPE ProLiant ML110 Gen10 Maintenance And Service Manual

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HPE ProLiant ML110 Gen10 Server Maintenance and
Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for
hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise
assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are
familiar with weight and stability precautions.
Part Number: 874622-006
Published: December 2020
Edition: 6

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Summary of Contents for HPE ProLiant ML110 Gen10

  • Page 1 HPE ProLiant ML110 Gen10 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2017–2020 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Four-bay LFF non-hot-plug drive SATA to Mini-SAS cable spare part..............16 Optical drive SATA-power cable spare part..........................16 Storage controller backup power cable spare part......................... 16 HPE 12G SAS Expander Card cable spare kit..........................16 GPU auxiliary power cable spare parts............................17 HPE Trusted Platform Module 2.0 spare part...........................17 Customer self repair.......................
  • Page 4 Removing and replacing the M.2 SSD enablement board........................57 Removing and replacing the M.2 SSD................................58 Removing and replacing the HPE NS204i-p NVMe OS Boot Device option................59 Removing and replacing the boot device............................59 Removing and replacing a boot device drive..........................60 Removing and replacing an expansion board..............................63...
  • Page 5 Drive bay numbering....................................109 Fans..............................................111 Fan locations.......................................112 Fan mode behavior....................................112 HPE NS204i-p NVMe OS Boot Device components..........................113 HPE NS204i-p NVMe OS Boot Device LED definitions........................113 Cabling..........................114 Cabling guidelines........................................114 Drive cabling..........................................115 LFF non-hot-plug drive cabling...............................115 LFF hot-plug drive cabling................................. 116 SFF hot-plug drive cabling.................................
  • Page 6 ATX 550W non-hot-plug power supply (88% efficiency)....................131 ATX 550W non-hot-plug power supply (92% efficiency)....................132 HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply..............133 HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply..............134 Safety, warranty, and regulatory information............135 Safety and regulatory compliance...................................

  • Page 7: Illustrated Parts Catalog

    This chapter lists the hardware spare parts supported by the server. Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer Item Description Flexible slot power supply blank spare part...

  • Page 8: Sff Drive Blank Spare Part

    Customer self repair: Mandatory Description Spare part number PCI air baffle 791709-001 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: https://www.hpe.com/info/partssurfer Illustrated parts catalog...
  • Page 9 Item Description Flexible Slot power supply spare part (hot-plug) Redundant power supply backplane spare part Non-hot-plug power supply spare part Default PCI fan spare part Redundant fan spare part System battery spare part System board assembly spare part DIMM spare parts Heatsink spare part First-generation Intel Xeon Scalable Processor spare parts Second-generation Intel Xeon Scalable Processor spare parts...

  • Page 10: Flexible Slot Power Supply Spare Part (Hot-Plug)

    *Not shown Flexible Slot power supply spare part (hot-plug) Customer self repair: mandatory Description Spare part number HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power 866729-001 Supply HPE 800 W Flexible Slot Platinum Hot-plug Low Halogen Power 866730-001...

  • Page 11: Redundant Fan Spare Part

    Redundant fan spare part Customer self repair: Mandatory Description Spare part number Redundant fan 878927-001 This redundant fan spare part is used for either redundant system fan or redundant PCI fan replacement. System battery spare part Customer self repair: Mandatory Description Spare part number System battery...

  • Page 12: Heatsink Spare Part

    CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components. Heatsink spare part Customer self repair: No Description...

  • Page 13: Default System Fan Spare Part

    Description Spare part number 2.10 GHz Intel Xeon Silver 4216, 16C, 100 W P11609-001 2.20 GHz Intel Xeon Silver 4210, 10C, 85 W P11606-001 2.20 GHz Intel Xeon Silver 4214, 12C, 85 W P11607-001 2.40 GHz Intel Xeon Silver 4210R, 10C, 100 W P19246-001 2.40 GHz Intel Xeon Silver 4214R, 12C, 100 W P19245-001...

  • Page 14: Server Options

    Four-bay LFF non-hot-plug drive SATA to Mini-SAS cable spare part* Optical drive SATA-power cable spare part* Storage controller backup power cable spare part* HPE 12G SAS Expander Card cable spare kit* GPU auxiliary power cable spare parts* HPE Trusted Platform Module 2.0 spare part*...

  • Page 15: Eight-Bay Sff Drive Cage Assembly Spare Part

    P07474-001 HPE Smart Storage Battery spare part Customer self repair: Mandatory Description Spare part number HPE Smart Storage Battery 96 W, 260 mm cable 878644-001 HPE 12G SAS Expander Card spare part Customer self repair: optional Description Spare part number...

  • Page 16: Serial Port Cable Spare Part

    878935-001 Storage controller backup power cable spare part Customer self repair: Mandatory Description Spare part number HPE Smart Array SR controller backup power cable 878646-001 HPE 12G SAS Expander Card cable spare kit Customer self repair: mandatory Illustrated parts catalog...

  • Page 17: Gpu Auxiliary Power Cable Spare Parts

    Spare part number Redundant power supply backplane module (cables 878925-001 included) ATX 550 W power supply 878923-001 HPE Trusted Platform Module 2.0 spare part Customer self repair: No Description Spare part number HPE Trusted Platform Module Gen10, TAA 872159-001 Illustrated parts catalog...

  • Page 18: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 19 REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui- même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré. Les pièces CSR sont livrées le jour ouvré...
  • Page 20 Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio.
  • Page 21 • Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. Opcional—Componentes cuya reparación por parte del usuario es opcional.
  • Page 22 Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
  • Page 23 Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.
  • Page 24 Customer self repair...
  • Page 25 Customer self repair...
  • Page 26 Customer self repair...

  • Page 27: Removal And Replacement Procedures

    Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts. Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • 5.0 mm hex nut screwdriver •...

  • Page 28: Symbols On Equipment

    Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

  • Page 29: Rack Warnings And Cautions

    WARNING: To reduce the risk of fire or burns after removing the energy pack: • Do not disassemble, crush, or puncture the energy pack. • Do not short external contacts. • Do not dispose of the energy pack in fire or water. After power is disconnected, battery voltage might still be present for 1s to 160s.

  • Page 30: Preparation Procedures

    WARNING: The server is heavy. To reduce the risk of personal injury or damage to the equipment, do the following: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails.

  • Page 31: Power Down The Server

    Procedure • Power down the server • Remove the server from the rack NOTE: To install the server to the rack, reverse the removal procedure and place the server at the center of the tray after installation. Remove the access panel •...
  • Page 32 Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Disconnect all peripherals cables from the server. 4. If a Kensington security cable is installed, disconnect it from the rear panel. See the security cable documentation for instructions.

  • Page 33: Position The Tower Server For Hardware Configuration

    7. Place the server on a sturdy, level surface. Position the tower server for hardware configuration Procedure Place the server on a flat, level surface with the access panel facing up. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 34: Remove The Front Bezel

    CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge. Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 35: Remove The Pci Air Baffle

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. If the front bezel is locked by the internal locker, remove the access panel. 4. Open and remove the front bezel: a. Slide up the internal locker. b.

  • Page 36: Remove The System Air Baffle

    Remove the system air baffle Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Disconnect all peripheral cables from the server. 4.

  • Page 37: Install The System Air Baffle

    Install the system air baffle CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. Procedure 1. Install the system air baffle straight down in the chassis. 2. Install the PCI air baffle 3.

  • Page 38: Install The Pci Air Baffle

    • Server in rack mode: Install the server into the rack. • Server in tower mode: Return the server to an upright position. 6. Connect all peripheral cables to the server. 7. Connect each power cord to the server. 8. Connect each power cord to the power source. 9.

  • Page 39: Install The Access Panel

    Install the access panel Procedure 1. Install the access panel: a. Place the access panel on the chassis, and slide it towards the front of the server. b. Tighten the thumbscrews. 2. If a Kensington security cable was removed, connect it to the rear panel. See the security cable documentation for instructions.

  • Page 40: Install The Server Into The Rack

    2. Do one of the following: • Lock the internal locker. • Leave the internal locker in unlock position if you want to access the front panel any time without removing the access panel. 3. Install the access panel. 4. Do one of the following: •...
  • Page 41 2. Place the server at the center of the server tray. Align the front panel of the server with the edge of the tray. 3. Press and hold the blue rail-release tabs, and then slide the server tray back into the rack. Removal and replacement procedures...
  • Page 42 4. Tighten the server tray thumbscrews. 5. Connect all peripheral cables and power cords to the rear panel. 6. Secure the power cord with the strain relief strap. Roll the extra length of the strap around the power input module handle.

  • Page 43: Power Up The Server

    7. Connect each power cord to the power source. 8. Power up the server. 9. Enable the increased cooling function. The installation is complete. Enable the increased cooling function The server generates more heat when it is installed in a rack. To maintain proper cooling, increase the fan speed. Procedure 1.

  • Page 44: Removing And Replacing An Lff Drive Blank

    Removing and replacing an LFF drive blank Procedure 1. Remove the front bezel. 2. Remove the drive blank. 3. To replace the blank, slide the blank into the bay until it locks into place. Removing and replacing an SFF drive blank Procedure 1.

  • Page 45: Removing And Replacing The Non-Hot-Plug Drive

    Procedure 1. Remove the front bezel. 2. Back up all server data on the drive. 3. Determine the status of the drive from the drive LED definitions. 4. Remove the drive: • • To replace the component, reverse the removal procedure. Removing and replacing the non-hot-plug drive Prerequisites Before you perform this procedure, make sure you have the T-15 Torx screwdriver available.

  • Page 46: Removing And Replacing The Front Panel Leds Cable

    • Server in rack mode: Remove the server from the rack. • Server in tower mode: Position the tower server for hardware configuration. Remove the access panel. Remove the front bezel. Remove the PCI air baffle. Remove the system air baffle. Disconnect all existing drive cables.

  • Page 47: Removing And Replacing The Front Panel Usb Ports Cable Assembly

    Do one of the following: • Server in rack mode: Remove the server from the rack. Server in tower mode: Position the tower server for hardware configuration. • Remove the access panel. Remove the front bezel. Remove the PCI air baffle. Remove the system air baffle.

  • Page 48: Removing And Replacing The Ilo Service Port Cable

    Disconnect all peripheral cables from the server. Do one of the following: Server in rack mode: Remove the server from the rack. • Server in tower mode: Position the tower server for hardware configuration. • Remove the access panel. Remove the front bezel. Remove the PCI air baffle.

  • Page 49: Removing And Replacing The Serial Port Cable

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Disconnect all peripheral cables from the server. Do one of the following: • Server in rack mode: Remove the server from the rack. •...
  • Page 50 Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Disconnect all peripheral cables from the server. 4. Do one of the following: •...

  • Page 51: Dimm-Processor Compatibility

    To replace the component, reverse the removal procedure. DIMM-processor compatibility The installed processor determines the type of DIMM that is supported in the server: • First-generation Intel Xeon Scalable processors support DDR4-2666 DIMMs. • Second-generation Intel Xeon Scalable processors support DDR4-2933 DIMMs. Mixing DIMM types is not supported.

  • Page 52: Removing And Replacing The Optical Drive

    6. Remove the PCI air baffle. 7. Remove the system air baffle. 8. Remove the DIMM. To replace the component, reverse the removal procedure. Removing and replacing the optical drive Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 53: Removing And Replacing The Four-Bay Lff Non-Hot-Plug Drive Cage

    To replace the component, reverse the removal procedure. Removing and replacing the four-bay LFF non-hot-plug drive cage CAUTION: To prevent improper cooling and thermal damage, do not operate the enclosure unless all device bays are populated with either a component or a blank. Prerequisites Before you perform this procedure, make sure that you have the T-15 Torx screwdriver available.

  • Page 54: Removing And Replacing The Four-Bay Lff Drive Backplane

    10. Remove the four-bay LFF non-hot-plug drive cage. 11. Remove the drives. To replace the component, reverse the removal procedure. Removing and replacing the four-bay LFF drive backplane Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Power down the server.

  • Page 55: Removing And Replacing The Eight-Bay Sff Drive Cage Assembly

    10. Label the drives before removing them. The drives and drive blanks must be returned to their original locations. 11. Remove all drives and drive blanks. 12. Remove the drive cage. 13. Remove the drive backplane. To replace the component, reverse the removal procedure. Removing and replacing the eight-bay SFF drive cage assembly Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
  • Page 56 Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Disconnect all peripheral cables from the server. Do one of the following: • Server in rack mode: Remove the server from the rack. Server in tower mode: Position the tower server for hardware configuration.

  • Page 57: Removing And Replacing The M.2 Ssd Enablement Board

    Removing and replacing the M.2 SSD enablement board CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot.

  • Page 58: Removing And Replacing The M.2 Ssd

    10. Remove the M.2 SSD. To replace the component, reverse the removal procedure. Removing and replacing the M.2 SSD Prerequisites Before you perform this procedure, make sure that you have a Phillips No. 1 screwdriver available. Procedure 1. Power down the server. 2.

  • Page 59: Removing And Replacing The Hpe Ns204I-P Nvme Os Boot Device Option

    To replace the component, reverse the removal procedure. Removing and replacing the HPE NS204i-p NVMe OS Boot Device option Removing and replacing the boot device Procedure Observe the following alerts: CAUTION: The boot device and the drives installed on the boot device are not hot-pluggable. To remove the boot device, or a drive from the boot device, you must first power down the server.

  • Page 60: Removing And Replacing A Boot Device Drive

    Remove the PCIe riser cage, if necessary. Remove the boot device. 10. Remove the drives from the boot device. Retain these drives for installation onto the replacement boot device. To replace the component, reverse the removal procedure. Removing and replacing a boot device drive The boot device supports two physical drive sizes: •...
  • Page 61 Procedure Observe the following alerts: CAUTION: The boot device and the drives installed on the boot device are not hot-pluggable. To remove the boot device, or a drive from the boot device, you must first power down the server. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 62 To replace the component, reverse the removal procedure. Relocating the M.2 drive retaining latches Procedure 1. If your spare kit includes an 80 mm replacement drive, remove the retaining latch from its current location. 2. Install the retaining latch at the 80 mm drive location. Removal and replacement procedures...

  • Page 63: Removing And Replacing An Expansion Board

    Removing and replacing an expansion board CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot.
  • Page 64 Remove the expansion board: a. Open the PCI slot retainer. b. Remove the expansion board. Disconnect any internal cables that are connected to the expansion board. 10. If you do not intend to replace the expansion board, install the PCI slot retainer. Removal and replacement procedures...

  • Page 65: Removing And Replacing A Smart Array Storage Controller

    To replace the component, reverse the removal procedure. Removing and replacing a Smart Array storage controller CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot.
  • Page 66 Remove the system air baffle. Remove the storage controller: a. Open the PCI slot retainer. b. Remove the storage controller. Disconnect all cables from the storage controller. 10. If you do not intend to replace the storage controller, install the PCI slot retainer. Removal and replacement procedures...

  • Page 67: Removing And Replacing The Hpe 12G Sas Expander Card

    To replace the component, reverse the removal procedure. Removing and replacing the HPE 12G SAS Expander Card CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.
  • Page 68 Remove the system air baffle. Disconnect all SAS expander card cables from the storage controller. Remove the SAS expander card: a. Open the PCI slot retainer. b. Remove the SAS expander card. 10. Disconnect all cables from the SAS expander card. 11.

  • Page 69: Removing And Replacing The Gpu

    To replace the component, reverse the removal procedure. Removing and replacing the GPU Prerequisites Before performing this procedure, make sure you have the T-15 Torx screwdriver available. Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b.
  • Page 70 If replacing the full-length GPU in slot 4, remove the GPU holder. 10. Remove the GPU. Removal and replacement procedures...

  • Page 71: Removing And Replacing The Internal Usb Device

    11. Disconnect any internal cables that are connected to the GPU. 12. If you do not intend to replace the GPU, install the PCI slot retainer. To replace the component, reverse the removal procedure. Removing and replacing the internal USB device Procedure 1.

  • Page 72: Removing And Replacing The Non-Hot-Plug Power Supply

    3. Disconnect all peripheral cables from the server. 4. Do one of the following: Server in rack mode: Remove the server from the rack. • Server in tower mode: Position the tower server for hardware configuration. • 5. Remove the access panel. 6.

  • Page 73: Removing And Replacing The Power Supply Blank

    • Server in rack mode: Remove the server from the rack. • Server in tower mode: Position the tower server for hardware configuration. 5. Remove the access panel. 6. Remove the PCI air baffle. 7. Remove the system air baffle. 8.

  • Page 74: Removing And Replacing A Flexible Slot Power Supply

    To replace the component, reverse the removal procedure. Removing and replacing a Flexible Slot power supply Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.

  • Page 75: Removing And Replacing The Redundant Power Supply Backplane Module

    To replace the component, reverse the removal procedure. Removing and replacing the redundant power supply backplane module Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • T-10 Torx screwdriver Procedure Power down the server.

  • Page 76: Fan Replacement

    10. Remove the RPS backplane assembly from the bay. 11. Remove the RPS backplane module from the bracket. To replace the component, reverse the removal procedure. Fan replacement Removing and replacing the default PCI fan Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure 1.

  • Page 77: Removing And Replacing The Default System Fan

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Disconnect all peripheral cables from the server. 4. Do one of the following: • Server in rack mode: Remove the server from the rack. •...

  • Page 78: Removing And Replacing The Redundant Fans

    3. Disconnect all peripheral cables from the server. 4. Do one of the following: Server in rack mode: Remove the server from the rack. • Server in tower mode: Position the tower server for hardware configuration. • 5. Remove the access panel. 6.
  • Page 79 • Server in rack mode: Remove the server from the rack. • Server in tower mode: Position the tower server for hardware configuration. 5. Remove the access panel. 6. Remove the PCI air baffle. 7. Remove the system air baffle. 8.

  • Page 80: System Battery Replacement

    System battery replacement System battery information The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and burns exists. To reduce the risk of personal injury: •...
  • Page 81 • Server in rack mode: Install the server into the rack. • Server in tower mode: Return the server to an upright position. 13. Connect all peripheral cables to the server. 14. Connect each power cord to the server. 15. Connect each power cord to the power source. 16.

  • Page 82: Removing And Replacing An Energy Pack

    For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Removing and replacing an energy pack Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b.

  • Page 83: Removing And Replacing The System Board

    9. Disconnect the energy pack cable from the system board connector, and then remove the energy cable from the cable clip. To replace the component, reverse the removal procedure. Removing and replacing the system board Removing the system board assembly Prerequisites Before you perform this procedure, make sure that you have the following items available: •...
  • Page 84 Remove the PCI air baffle. Remove the system air baffle. Remove all DIMMs. Do one of the following: • Remove the default system fan • Remove the redundant system fan 10. If installed, remove the energy pack 11. Remove the energy pack holder. 12.

  • Page 85: Replacing The System Board Assembly

    a. Allow the heatsink to cool. b. Loosen the heatsink nuts in the order specified by the label on the heatsink. c. Lift the processor heatsink assembly and move it away from the system board. d. Turn the assembly over and place it on a work surface with the processor facing up. e.
  • Page 86 • T-30 Torx screwdriver • T-15 Torx screwdriver Procedure Install the spare system board. Install the processor heatsink assembly: a. Locate and align the Pin 1 indicator on the processor frame and the socket. b. Align the processor heatsink assembly with the heatsink alignment posts and gently lower it down until it sits evenly on the socket.
  • Page 87 CAUTION: Be sure to tighten each heatsink nut fully in the order indicated. Otherwise, boot failure or intermittent shutdowns might occur. c. Using a T-30 Torx screwdriver, tighten the nuts until they stop. Install all components removed from the replacement system board. Install the system air baffle.

  • Page 88: Re-Entering The Server Serial Number And Product Id

    HPE Trusted Platform Module 2.0 Gen10 Option The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the TPM including keys will be erased.
  • Page 89 If you suspect a TPM board failure, leave the TPM installed and remove the system board (Replacing the system board assembly). Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board. Removal and replacement procedures...

  • Page 90: Troubleshooting

    Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages. • Error Message Guide for HPE ProLiant Gen10 Plus servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages. •...

  • Page 91: Diagnostic Tools

    Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...

  • Page 92: Secure Boot

    Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot. For more information about supported operating systems, see https://www.hpe.com/servers/ossupport. You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates, either from a management console directly attached to the server, or by remotely connecting to the server using the iLO Remote Console.

  • Page 93: Ilo Service Port

    You cannot access the server by connecting to the Service Port. • You cannot access the connected device from the server. For more information about the iLO Service Port, see the iLO user guide at the following website: https://www.hpe.com/ support/ilo-docs. Diagnostic tools...

  • Page 94: Intelligent Provisioning

    Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to deploy servers. Intelligent Provisioning 3.30 and later includes HPE Rapid Setup Software. When you launch F10 mode from the POST screen, you are prompted to select whether you want to enter the Intelligent Provisioning or HPE Rapid Setup Software mode.

  • Page 95: Hpe Insight Remote Support

    Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. HPE InfoSight for servers The HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported devices through a graphical interface.

  • Page 96: External Usb Functionality

    HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks. Some of the advanced tasks are available in only one format.

  • Page 97: Component Identification

    Component identification Front panel components Item Description Box 2 Box 1 USB 3.0 ports (2) iLO Service Port PCI fan Slim optical drive (optional) Component identification...

  • Page 98: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Definition Power On/Standby button and Solid green Normal system power LED Flashing green Performing power-on sequence Solid amber System in standby No power present Health LED Solid green Normal Flashing green iLO is rebooting. Flashing amber System degraded Flashing red...

  • Page 99: Front Panel Led Power Fault Codes

    Front panel LED power fault codes The following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults are used by all servers. Subsystem LED behavior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots...

  • Page 100: Rear Panel Leds And Button

    USB 3.0 ports (2) USB 2.0 ports (2) NIC port 2 VGA port The Broadcom 5720-based embedded HPE 332i Ethernet LAN controller provides a PCIe 2.0 x1 host interface to the onboard NIC ports. Rear panel LEDs and button Component identification...

  • Page 101: Uid Button Functionality

    UID button functionality The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the iLO user guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ilo- docs). Component identification...

  • Page 102: System Board Components

    System board components Item Description Fan connector 4 for the redundant system fan Fan connector 3 for the default and redundant system fans DIMM slots 24-pin power supply connector RPSU connector Processor System battery Front I/O cable connector x4 SATA port 1 x4 SATA port 2 iLO Service Port connector Table Continued...
  • Page 103 Item Description Front USB 3.0 assembly connector x1 SATA port 9 TPM connector Fan connector 1 for the default and redundant PCI fans Fan connector 2 for the redundant PCI fan x1 SATA port 10 Controller backup power connectors (2) microSD card slot System maintenance switch Energy pack connector...

  • Page 104: System Maintenance Switch Descriptions

    System maintenance switch descriptions Position Default Function Off = iLO security is enabled. On = iLO security is disabled. Reserved Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. 1, 2, 3 Off = No function On = Restore default manufacturing settings Reserved —...
  • Page 105 Item Description Example Capacity 8 GB 16 GB 32 GB 64 GB 128 GB Rank 1R = Single rank 2R = Dual rank 4R = Quad rank 8R = Octal rank Data width on DRAM x4 = 4-bit x8 = 8-bit x16 = 16-bit Memory generation PC4 = DDR4...

  • Page 106: Dimm Slot Locations

    For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ DDR4SmartMemoryQS). DIMM slot locations The DIMM slots are numbered 1 through 6. The arrow in the following illustration points to the front of the server.

  • Page 107: Drives

    Item Description Definition Each PCIe version corresponds to a specific data transfer rate PCI Express version between the processor and peripheral devices. Generally, a version update corresponds to an increase in transfer rate. • PCIe 1.x • PCIe 2.x • PCIe 3.x The PCIe technology is under constant development.

  • Page 108: Hot-Plug Drive Led Definitions

    Item Status Definition Flashing amber/blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been identified by a management application. (1 flash per second) Flashing amber A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

  • Page 109: Drive Bay Numbering

    Item Status Definition Removing the drive does not cause a logical drive to fail. Drive Solid green The drive is a member of one or more logical drives. status The drive is doing one of the following: Flashing green • Rebuilding •...
  • Page 110 • LFF drive numbering: Smart Array controller • SFF drive bay numbering: Smart Array controller Component identification...

  • Page 111: Fans

    • SFF drive numbering : SAS expander Fans Component identification...

  • Page 112: Fan Locations

    Item Description Default system fan Default PCI fan The server also supports the redundant fan options. For more information, see HPE ProLiant ML110 Gen10 User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/ml110gen10-docs). Fan mode behavior • In nonredundant fan mode, a fan failure or a missing fan causes: ◦...

  • Page 113: Hpe Ns204I-P Nvme Os Boot Device Components

    Item Description Drive bay 1 Drive bay 2 Thermal interface pad with removable liner M.2 drive retaining latches HPE NS204i-p NVMe OS Boot Device LED definitions Item Description Fault LED status Bay 1 LED Off: Normal Flashing 1Hz: Drive predictive failure...

  • Page 114: Cabling

    Cabling Cabling guidelines The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Observe the following guidelines when working with server cables. Before connecting cables • Note the port labels on the PCA components. Not all these components are used by all servers: ◦...

  • Page 115: Drive Cabling

    • Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Drive cabling LFF non-hot-plug drive cabling Eight bay LFF non-hot-plug drive cabling Cable Color Description Orange...

  • Page 116: Lff Hot-Plug Drive Cabling

    Cable Color Description Green Box 2 drive power supply cable Blue Box 1 drive power supply cable Black Box 2 non-hot-plug drive to system board x4 SATA port 2 Gold Box 1 non-hot-plug drive to system board x4 SATA port 1 LFF hot-plug drive cabling Box 1 drive backplane connected to the system board Cable Color...
  • Page 117 Box 2 drive backplane connected the system board Cable Color Description Orange Drive power supply cable Blue Box 2 drive backplane Mini-SAS cable to system board x4 SATA port 2 Box 1 and Box 2 drive backplanes connected to a Smart Array controller Cable Color Description Orange...

  • Page 118: Sff Hot-Plug Drive Cabling

    Cable Color Description Gold Box 2 drive backplane Mini-SAS cable to controller port 2 Pink Box 1 drive backplane Mini-SAS cable to controller port 1 SFF hot-plug drive cabling Box 1 drive backplane connected to the system board Cable color Description Orange Drive power supply cable...

  • Page 119: Storage Controller Cabling

    Box 1 drive backplane connected to a Smart Array controller Cable color Description Orange Drive power supply cable Blue Box 1 drive backplane port 1 Mini-SAS cable to type-p controller port 1 Gold Box 1 drive backplane port 2 Mini-SAS cable to type-p controller port 2 Storage controller cabling Smart Array controller connected to the two 4-bay LFF hot-plug drive cage Cabling...
  • Page 120 Cable color Description Orange Box 1 drive backplane Mini-SAS cable to type-p controller port 1 Blue Box 2 drive backplane Mini-SAS cable to type-p controller port 2 Gold Box 1 drive power supply cable Pink Box 2 drive power supply cable Smart Array controllers connected to the 16-bay SFF hot-plug drive cage Cable color Description...

  • Page 121: Storage Controller Backup Power Cabling

    Storage controller backup power cabling 12G SAS expander cabling Color Description Orange Controller Mini-SAS X-cable from controller port 1 to SAS expander port 1 Blue Controller Mini-SAS X-cable from controller port 2 to SAS expander port 2 Gold Mini-SAS X-cable from SAS expander port 6 to Box 2 drive backplane port 2 Pink Mini-SAS X-cable from SAS expander port 5 to Box 2 drive backplane port 1 Black...

  • Page 122: Energy Pack Cabling

    Energy pack cabling Optical drive cabling Cable color Description Orange Power supply cable Blue Drive power supply cable Gold SATA cable Cabling...

  • Page 123: M.2 Ssd Cabling

    M.2 SSD cabling Cable Color Description Orange SATA cable from M.2 SSD enablement board port 1 to system board SATA port 9 Blue SATA cable from M.2 SSD enablement board port 2 to system board SATA port 10 Front I/O cabling Cabling...

  • Page 124: Front Usb 3.0 Cabling

    Front USB 3.0 cabling iLO Service Port cabling Cabling...

  • Page 125: Fan Cabling

    Fan cabling Default system fan cabling Redundant system fan cabling Cable color Description Orange System fan cable to fan connector 4 Blue System fan cable to fan connector 3 Cabling...
  • Page 126 Default PCI fan cabling Redundant PCI fan cabling Cable color Description Orange PCI fan cable to fan connector 1 Blue PCI fan cable to fan connector 2 Cabling...

  • Page 127: Serial Port Cabling

    Serial port cabling Power supply cabling ATX 350W non-hot-plug power supply Cable Color Description Orange 8-pin power supply cable to box 2 drive backplane Blue 8-pin power supply cable to box 1 drive backplane and optical drive Gold 4-pin power supply cable to system board Pink 24-pin power supply cable Cabling...
  • Page 128 ATX 550W non-hot-plug power supply Cable Color Description Orange 8-pin power supply cable to box 2 drive backplane and optical drive Blue 8-pin power supply cable to box 1 drive backplane Gold 4-pin power supply cable to system board Pink 24-pin power supply cable Green GPU auxiliary power cable...
  • Page 129 Cable Color Description Pink Power supply cable Blue Box 1 drive backplane power supply cable Gold 4-pin power supply cable to system board Orange Box 2 drive backplane and optical drive power cable Black 24-pin power supply cable Green GPU auxiliary power cable Cabling...

  • Page 130: Specifications

    175 m (1.8°F per every 574 ft) above 900 m (2953 ft) to a maximum of 3050 m (10,000 ft) • Redundant fans are required when the ambient temperature reaches 35°C (95°F) to 40°C (104°F). The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website (http:// www.hpe.com/servers/ASHRAE). Mechanical specifications Dimension (with feet/bezel) Value Height 44.00 cm (17.32 in)

  • Page 131: Power Supply Specifications

    • ATX 550W non-hot-plug power supply (88% efficiency) • ATX 550W non-hot-plug power supply (92% efficiency) HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply • HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply • CAUTION: Check the system and power supply input ratings before powering up the server.

  • Page 132: Atx 550W Non-Hot-Plug Power Supply (92% Efficiency)

    Specification Value Rated input current 6.4 A at 100 VAC 2.62 A at 240 VAC Maximum rated input power 634 W at 100 VAC 613 W at 240 VAC BTUs per hour 1876 at 100 VAC 1876 at 240 VAC Power supply output Rated steady-state power 550 W at 100VAC to 240VAC...

  • Page 133: Hpe 500W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements — Rated input voltage 100 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 5.6 A at 100 VAC...

  • Page 134: Hpe 800W Flex Slot Platinum Hot-Plug Low Halogen Power Supply

    HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Value Input requirements — Rated input voltage 100 VAC to 127 VAC 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz...

  • Page 135: Safety, Warranty, And Regulatory Information

    For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise website (http:// www.hpe.com/support/Safety-Compliance-EnterpriseProducts). Warranty information HPE ProLiant and x86 Servers and Options HPE Enterprise Servers HPE Storage Products HPE Networking Products...

  • Page 136: Turkey Rohs Material Content Declaration

    • Belarus: • Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point; for example, 238: 2 for 2002 and 38 for the week of September 9.

  • Page 137: Websites

    Storage white papers and analyst reports https://www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Product websites HPE ProLiant 110 Gen10 Server product page https://www.hpe.com/servers/ml110-gen10 HPE ProLiant 110 Gen10 Server support page https://www.hpe.com/support/ml110gen10 HPE ProLiant 110 Gen10 Server user documents https://www.hpe.com/info/ml110gen10-docs...

  • Page 138: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc Information to collect •...

  • Page 139: Remote Support

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service level.

  • Page 140: Acronyms And Abbreviations

    DDR4 double data rate-4 FCoE Fibre Channel over Ethernet graphics processing unit HPE SSA HPE Smart Storage Administrator Integrated Lights-Out Integrated Management Log large form factor LRDIMM load reduced dual in-line memory module printed circuit assembly Peripheral Component Interconnect...
  • Page 141 Preboot eXecution Environment RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module RoHS Restriction of Hazardous Substances redundant power supply serial attached SCSI SATA serial ATA small form factor small and medium business Service Pack for ProLiant solid state drive Trusted Platform Module UDIMM unregistered dual in-line memory module...

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