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Chapter 6 Support
6.1 Questions and Troubleshooting
6.1.1 OLED Screen Prompts "No Core Board"
Frequently Asked
OLED Screen prompts "No Core Board"
Question
Upgrade the Device
Please visit our website or contact our sales for device program upgrade
package and upgrade guide to upgrade the device.
Confirm if the White Winding on Communication Board is Loose
If upgrade repair can't solve this problem, please power off the device, take
apart the top panel and remove four screws on core board, check if the white
Troubleshooting
winding on the end of the communication board is loose, or take out it to
clean and install it again.
Confirm If the Core Board is Loose
If it is not ok yet, please take out the core board, clean the interface and install
it again. Make sure it is fasten and then power on for test. This operation need
professional person. Make sure the electrostatic protection and electric shock
protection. If it cannot solve again, please contact our sales.
6.1.2 No Display on LED Screen when Output HDMI to Sending
Card, DVI Monitors or DVI Projectors
Frequently Asked
No Display on LED Display when Output HDMI to Sending Card, DVI
Question
Monitors or DVI Projectors
Set DVI for HDMI Output Format
Some sending cards cannot support HDMI signal format. User need to set
Troubleshooting
DVI for HDMI output format, operations are as follows: push the [MENU]
button, then choose <OUTPUT>, turn the knob and choose <Color
Space/Sample/Bit>, choose the HDMI output format as DVI.
6.1.3 Flash Point on LED Display when Output
Frequently Asked
Flash Point on LED Display when Output
Question
D2
User Manual
63
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