HID DTC1000M User Manual page 93

© 2012 HID Global Corporation
Troubleshooting with the Error Message Table
Error Message
# 91
Ribbon Out
# 93
Wrong Ribbon
# 97
Ribbon Search
Error
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Cause
The Print Ribbon has run out.
The Print Ribbon installed in
the Printer does not match the
Ribbon type selected in the
Printer Driver.
The Ribbon is not able to find
the next panel correctly.
Check for jams/breaks.
All rights reserved
Solution
Install a new Ribbon.
Press the Pause button to
continue or the ON/OFF
button to cancel.
Change either the installed
Print Ribbon or the Ribbon
type selected in the Printer
Driver.
Press the Pause button to
continue or the ON/OFF
button to cancel.
Recalibrate the Ribbon
Sensor.
If broken, repair by taping the
Ribbon back on to the take- up
core.
Replace the Ribbon.
Press the Pause button to
continue or the ON/OFF
button to cancel.
93