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Related Manuals for HID DTC4000
Summary of Contents for HID DTC4000
- Page 1 15370 Barranca Parkway Irvine, CA 92618-2215 ETHERNET USER GUIDE DTC1000-DTC1000M-DTC4000- DTC4500 © 2012 HID Global Corporation. All rights reserved. DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.1)
- Page 2 In no event shall HID Global be liable, whether in contract, tort or otherwise for any indirect, special or consequential damages arising from the use of the information contained in this document.
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Page 3: Table Of Contents
Safety Messages (review carefully) _____________________________________________ 5 Ethernet Option ____________________________________________________________ 6 Introduction _____________________________________________________________________ 6 Technical Specification - Ethernet Option ______________________________________________ 6 Functional Specification - Ethernet Option _____________________________________________ 7 Network Services - Overview _______________________________________________________ 8 Reviewing the Print Server _______________________________________________________ 8 Reviewing the Web Page Server ___________________________________________________ 8 Reviewing the Network Management Interface _______________________________________ 8 Network Management Interface ______________________________________________________ 8 Reviewing the Telnet Server __________________________________________________ 9... - Page 4 Upgrading the Printer Firmware using the Workbench Printer Utility ______________ 45 Requirements ________________________________________________________________ 45 Upgrade the Printer Firmware ____________________________________________________ 45 Ethernet Printer Troubleshooting Procedures __________________________________ 47 Verifying the Printer Connection ____________________________________________________ 48 Verifying the Printer IP address _____________________________________________________ 48 Verifying that your PC can access the Printer using the ping command ______________________ 49 Printing a test page ____________________________________________________________ 50 Reviewing Frequently-asked Questions ________________________________________ 51 Glossary of Terms _________________________________________________________ 58...
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Page 5: Safety Messages (Review Carefully)
Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left). ... -
Page 6: Ethernet Option
Ethernet Option Introduction The Ethernet option includes the Ethernet port and the internal Printer Server. Printer Management: The Printer Driver provides bi-directional status information so you can monitor and manage the Printer just as you would any other networked Printer. -
Page 7: Functional Specification - Ethernet Option
Functional Specification - Ethernet Option The Ethernet option includes these features. Feature Description Simultaneous Provides the ability to simultaneously print from multiple PCs to Printing the network printer. Printer Feedback Provides status information from the network Printer to the PC. Web Pages Provides easy Printer configuration with any web browser. -
Page 8: Network Services - Overview
Network Services - Overview The Ethernet option provides the services described in this section. (Note: Other additional services include a Ping client, address assignment and Printer discovery functions.) Reviewing the Print Server The Print Server provides printing services in the same manner as a printer connected directly to a USB interface except that the Printer is connected through the local area network to the client PC. -
Page 9: Reviewing The Telnet Server
Reviewing the Telnet Server The Ethernet interface has a command line interpreter. (Note: The User can connect to the Printer using a Telnet session on their PC, issue commands to the Printer and receive response from the Printer.) The Telnet commands are primarily used for network administration, and they will not be used by most Users. - Page 10 Click on the Programs option within the Control Panel. Click the option for “Turn Windows Features on or off.” If prompted, click on Continue DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.1)
- Page 11 Scroll down the list and check the box for “Telnet Client” Click on the OK button. After a few minutes the Telnet Client will be installed. DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.1)
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Page 12: Telnet Command Line Interface
Telnet Command Line Interface Initiating a Telnet Session This procedure shows how to initiate a Telnet session from a PC in order to access the Telnet services provided by the Printer. Follow these instructions to issue Telnet commands. Step Description Identify the IP address of your Printer. -
Page 13: Reviewing The Telnet Command Table
Step Procedure Apply power to the Printer. Ensure that the Printer is connected to your network. Wait up to one (1) minute to allow the Printer to configure the IP address. Scroll through the informational messages on the LCD by selecting the INFO button (the button on the right of the front panel). - Page 14 Telnet Command Command Purpose Command Format media Display information about the list media installed media in the Printer. Display information about the list net current network settings of the Ethernet interface. stored Display information about the list stored net stored network settings of the Ethernet interface.
- Page 15 Telnet Command Command Purpose Command Format faults. dest Change the destination set logpath <LOG_NAME> dest of a system log path. none|email|udp|tcp This may be set to none, e-mail, udp or tcp. email Change the e-mail set logpath <LOG_NAME> email address for e-mail <EMAIL>...
- Page 16 Telnet Command Command Purpose Command Format address. mask Store a new address store net mask <MASK> mask. gateway Store a new default store net gateway <ADDRESS> gateway. Store a new DNS store net dns <ADDRESS> server address. domain Store a new DNS store net domain <STRING>...
- Page 17 Telnet Command Command Purpose Command Format lpstat Display information lpstat about the Printer status. This includes the status and device response. See the Printer web page description. cancel Cancel a specific print cancel 10 job from the print queue. quit Stop the current Telnet quit session.
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Page 18: Ethernet Web Pages - Standard Procedures
Ethernet Web Pages – Standard Procedures Reviewing Web page security You can use the web pages from your Ethernet-connected Printer to view several attributes about the Printer. Users must have administrative rights, and they must enter the correct password to alter settings of the Printer. Logging In When a User attempts to change any setting, they are asked for a User name and password. -
Page 19: Accessing The Home Page
Accessing the Home page Step Procedure Open a window for your network browser application on your local PC. Find the IP address of the Printer. (Note: See Accessing the IP address of your Printer as needed to get this from the LCD of the Printer.) Enter the IP address of the Printer you want to access into the address bar of the browser. -
Page 20: Reviewing The Home Page
Reviewing the Home Page This section displays the DTC1000, DTC1000M, DTC4000, and DTC4500 Home Page. The window title bar will vary according to the serial number assigned to your Printer. Reviewing the Home Page Categories and Fields (table) You can view these categories and fields in the following table. - Page 21 Set by User Hostname Indicates the label that the User assigns to (May be the Printer. This label is reported to the configured via DHCP server as the Host Name (that may be Telnet or from used by the DNS server to resolve the IP address of the Printer).
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Page 22: Configuring The Network Settings
Configuring the Network Settings The procedures needed to configure the network settings are presented in this section. Accessing the Network Settings page The Network page displays the current network settings and allows the User to change the settings. Step Procedure Select the Network link from any web page of the Printer. -
Page 23: Switching To The Automatic Ip Address Mode
The current settings will be Dynamic only if Obtain an IP address automatically was selected when the Printer was restarted last. Switching to the automatic IP address mode Step Procedure Select the Network link from any web page of the Printer. Select the Obtain an IP address automatically radio button to enable the DHCP/BOOTP, which automatically assigns the network settings. -
Page 24: Entering The Tcp Window Size
Enter the optional network settings for Ethernet communications across a router from other subnets. The option setting is Default Gateway. Enter the optional network settings for DNS. These are the following: DNS Server Address DNS Domain Suffix Select the Submit button to save these changes to stored settings in the memory of the Printer. -
Page 25: Using The Clear Changes Button
Using the Clear Changes button Step Procedure Click on the Clear Changes button to delete the information in the textboxes in the Stored Settings area. See the lower left corner of this display. DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.1) -
Page 26: Using The Print Path Page
Using the Print Path page The purpose of the Print Path page is to allow the User to view or change the TCP port numbers used to communicate to the printer. If these settings are left to the default entry of 0 then the default ports of 9100, 5400 and 5402 will be used for the RawSocket TCP Port, the CPS Data TCP Port and the CPS Command TCP Port respectively. - Page 27 is removed from the Printer.) Select the Clear Changes button to delete these changes from this page. DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.1)
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Page 28: Using The Media Information Page
Using the Media Information page The Media page displays Ribbon information about the Ribbon (currently installed in the Printer). Step Procedure Select the Status link from any web page of the Printer. Select the Media page link. View currently-installed Ribbon information pertaining to the following: ... -
Page 29: Using The Tcp/Ip Status Web Page
Using the TCP/IP page The TCP/IP page displays the TCP/IP Status of each Printer connection, which are not configurable. See the next two pages for displays. Step Procedure Select the Status link from any web page of the Printer. Select the TCP/IP page link. View information on all current network connections in the TCP connections area. -
Page 30: Using The Printer Page
Using the Printer page You can use the Printer page to review current information about the Printer device settings and print jobs. Device settings include the following: The status which displays information about the current print job. The device which displays information about the Printer. The fields are described below. -
Page 31: Using The System Log Page
Using the System Log page The System Log page displays the current system log settings and allows the User to change the settings. (Note: These settings configure how system logging occurs. There are two logs.) Changing the Log Name By default the names are log1 and log2. However, you can rename them from this page. (Note: This also updates the link to the corresponding web page.) Step Procedure... -
Page 32: Selecting The Log Type
Step Procedure Select the link for the log name you want to view or configure (the default choices are log1 or log2). See the previous page. Enter a new log name in the textbox. Click on the Submit button to save this change. Log in as a root User if you are so prompted. -
Page 33: Selecting The Log Destination
Select the Print Job Started checkbox to generate the log entries for each Print Job Started. Select the Printer Error checkbox to generate the log entries for each Printer Error. Select the Submit button. Login as a root User if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) Selecting the Log Destination Specify one destination for the log. -
Page 34: Setting Up Email Event Logging
Select the None radio button when no log is required. (Note: This is the default.) Select Submit. Login as a root User if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) Setting up Email Event logging Follow this procedure to enable logging using email notification: Step... -
Page 35: Specifying Udp Event Logging
Select Submit. Log in as a root User if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) Specifying UDP Event logging Follow this procedure to enable logging to a UDP Syslog program. Step Procedure Select the System Log link. -
Page 36: Specifying Tcp Event Logging
Enter a valid IP address or domain name. Select Submit. Log in as a root User if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) Specifying TCP Event logging Follow this procedure to send logging messages to a pre-existing IP connection made on the TCP port. - Page 37 Step Procedure Select the TCP Connection radio button. See previous page. Select Submit. Log in as a root User if you are so prompted. Any change of a setting will only be accepted after you have successfully logged in. DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.1)
- Page 38 Use a host program such as Telnet to receive these TCP logging messages (Note: Other programs such as HyperTerminal are also used to monitor TCP connections). See below. Telnet Client: You can use a Telnet client connected to the TCP port (log1 = 4010, log2 = 4011) rather than the default Telnet port (23).
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Page 39: Using The Administration Pages
Using the Administration pages The purpose of the Administration pages is to allow the User to upgrade, reboot, modify passwords and enter User-specified system information strings. Using the System Information page The System Information page displays the current system information and allows the User to change the system information (which appears on the Home page). -
Page 40: Upgrading The Print Server
leave it blank if you want to remove the old password. Select the Submit button. Log in as a root User (using the password) if you are so prompted. (Note: Any change of a setting will only be accepted after you have successfully logged in.) Upgrading the Print Server This procedure provides a means to upgrade the Firmware in Printer. -
Page 41: Using The Reboot Pages
Step Procedure Select the Upgrade button to start the Firmware upload. Printer Reboots automatically. Using the Reboot pages Rebooting the Printer restarts only the Ethernet Print Server. Rebooting the Ethernet Server The Reboot page allows the User to restart the Ethernet Print Server. Step Procedure Select the Administration link. - Page 42 Select the Reboot button. Step Procedure Wait for the Printer to reboot and display the home page. DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.1)
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Page 43: Resetting To Default Settings
Resetting to Default Settings The Reboot page also allows the User to reboot the Ethernet Print Server into a default settings mode. (Note: This simply restarts the Printer in a different state with the settings in memory temporarily ignored.) When the Default button is selected, the stored settings in the Printer’s memory are not changed. -
Page 44: Using The Help Page
Using the Help page The Help page displays the Help information. Step Procedure Open this web page at the appropriate location by clicking on the Help book icon at the top of each page. See below. Review the web interface for the Ethernet-enabled Printer. Reviewing LED Tables The LED can be found on the back of Printers. -
Page 45: Upgrading The Printer Firmware Using The Workbench Printer Utility
On twice per second The IP address is not configured. Off once per second The Download mode is for updating the Ethernet interface. (i.e., more ON than OFF) Off twice per second There is a system error. Lower The Network link is present. The Network link is not present. - Page 46 Select the file. Click Open. Click on Upgrade to start the upgrade process. This message will appear while Firmware is updating. The Printer will reboot after this process is completed. DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411 (Rev.1.1)
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Page 47: Ethernet Printer Troubleshooting Procedures
Ethernet Printer Troubleshooting Procedures If you are having trouble connecting to your Ethernet Printer or printing to it, you should go through each of the following procedures. Step Procedure Follow the Verifying the Printer Connection procedure. See below. Follow the Verifying the Printer IP address procedure. See below. Follow the Verifying that your PC can access the Printer using the ping command procedure. -
Page 48: Verifying The Printer Connection
Verifying the Printer Connection Step Procedure Ensure that your Printer has a valid network connection. Verify that the Printer has both LEDs blinking on and off with network activity. If the LEDs do not indicate connection, verify the network connection with another device. -
Page 49: Verifying That Your Pc Can Access The Printer Using The Ping Command
Verifying that your PC can access the Printer using the ping command Step Procedure Follow these instructions to issue a ping command to the Printer: At a DOS prompt, enter ping [IP Address] Example: C:\>ping 210.1.10.240 If the ping response is successful, move on to the next troubleshooting procedure. -
Page 50: Printing A Test Page
Open the Printer Driver properties window. b. Select Start -> Settings -> Printers and Faxes -> [your Printer Driver name (i.e., DTC1000, DTC1000M, DTC4000, and DTC4500 Card Printer)] -> Properties. c. Ensure that the printing preferences are set correctly for the Ribbon installed in your Printer. -
Page 51: Reviewing Frequently-Asked Questions
Reviewing Frequently-asked Questions Question Answer How do I know If your Printer has the RJ45 connector installed on the back of the Printer, if my Printer then it has this Ethernet option installed. has the Ethernet option installed? Can my non- Ethernet- enabled Printer be upgraded to... - Page 52 Question Answer How can I find If you know the IP address of your Printer, you can access this through the MAC the Network web page of the Print Server. address of my Ethernet If you do not know the IP address or the Printer does not work with a Printer? usable IP address, then the MAC Address can be found using the IP Tracer.
- Page 53 Printers? Control Panel. 3. Select Add a Local Printer 4. Create a new port and select DTC1000, DTC1000M, DTC4000, or DTC4500 TCP/IP Card Printer Port. Click Next. 5. Enter the IP address of the Printer. Click Next. 6. Enter a name for the port. Click Next.
- Page 54 Question Answer Can I print from Yes. If you know the IP address of the Printer on any segment of your my PC to an network, you will be able to print to it. Ethernet Printer on a different network segment? Can I use IP No.
- Page 55 Question Answer What if I lose The DTC1000, DTC1000M printer does not have a display, so a PRN file the password will be generated by the Technical Support group and sent to you in order to reset the print server “root” user password. for my DTC1000, Please contact Technical Support for instructions on how to unlock the...
- Page 56 Question Answer How do I There is now a new way to choose a specific IP address for the configure my printer and to set the printer to use a static IP from the printer Printer’s IP itself. settings? ...
- Page 57 1. Open the Printer Driver properties window. Windows to 2. Select Start -> Settings -> Printers and Faxes -> [your Printer Driver verify the name (i.e., DTC1000, DTC1000M, DTC4000, DTC4500 Card Printer)] Ethernet -> Properties. configuration of the Printer and 3.
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Page 58: Glossary Of Terms
Glossary of Terms Term Purpose MAC (Media The unique numeric value address associated with a network device Access that gives the device a unique identity. This address is assigned by the Control) device manufacturer to ensure its uniqueness. The Network protocol that allows reliable network communications (Transmission between devices. - Page 59 Term Purpose A formal description of the way an agent can be accessed using SNMP (Management and the functions that can be managed. Information Base) Network The basic network parameters needed to configure the network Settings interface. (Note: These include the IP Address, the Subnet Mask, the Default Gateway, the DNS Server Address and the DNS Domain Suffix.) IP addresses...