HID DTC1000M User Manual

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15370 Barranca Parkway

Irvine, CA 92618-2215

USA

DTC1000 / DTC1000M / DTC4000 User Guide

P/N: L001398, Revision 1.5

Table of Contents

Troubleshooting

Summary of Contents for HID DTC1000M

Page 1: Dtc1000 / Dtc1000M / Dtc4000 User Guide
15370 Barranca Parkway Irvine, CA 92618-2215 DTC1000 / DTC1000M / DTC4000 User Guide P/N: L001398, Revision 1.5...
Page 2 In no event shall HID Global be liable, whether in contract, tort or otherwise for any indirect, special or consequential damages arising from the use of the information contained in this document.
Page 3: Table Of Contents
Installing the Print Ribbon Cartridge (DTC1000/DTC1000M, and DTC4000) ________________________________ 18 Installing the Ribbon ___________________________________________________________________________ 19 Installing Blank Cards into the Card Hopper (DTC1000, DTC1000M, and DTC4000) __________________________ 21 Setting the Card Size for CR79 and CR80 __________________________________________________________ 23 Connecting the Printer power ____________________________________________________________________ 27...
Page 4 Additional Printer Specific Tools _________________________________________________________________ 99 Section 8: Cleaning _____________________________________________________________________ 101 Safety Messages (review carefully) _________________________________________________________________ 101 DTC1000, DTC1000M , and DTC4000 Card Printer/Encoders Cleaning Kit ________________________________ 102 Supplies (included with the Cleaning Kit) _________________________________________________________ 102 Printhead Cleaning _____________________________________________________________________________ 103 Cleaning the Platen and the Card Feed Rollers ______________________________________________________ 104 Cleaning the Printer’s Exterior ____________________________________________________________________ 108...
Page 5: Section 1: Specifications
European Community and has placed the CE mark on the Card Printer.) LVD 2006/95/EC, EMC 2004/108/EC, R+TTE 1999/5/EC, ROHS 2002/95/EC Environmental Power supply Efficiency level V minimum. RoHS, China RoHS DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 6: Agency Listings
C‟et appareil numerique de la classe A est comforme a la norme NMB-003 du Canada. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user‟s authority to operate the equipment. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 7: Environmental Protection (China-Rohs)
© 2012 HID Global Corporation All rights reserved Environmental Protection (China-RoHS) Environmental Protection Use Period is based on the product being used in an office environment. Traditional Chinese RF Emissions and Safety Statements DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 9: Safety Messages (Review Carefully)
 To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 10: Technical Specifications
 Resin green, blue, red, white, silver and gold, 1000 prints  Rewrite technology – No ribbon is required * Indicates the Ribbon type and the number of Ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, O=Overlay, F=Fluorescing Resin DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 11 .009” - .040” / 9 mil – 40 mil / .229mm – 1.016mm Accepted Card Thickness Accepted Card PVC or polyester cards with polished PVC finish; monochrome Types resin required for 100% polyester cards; optical memory cards with PVC finish; rewrite DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 12 © 2012 HID Global Corporation All rights reserved Technical Specifications Term Function 100 cards (.030” / .762.mm) DTC1000, DTC1000M, DTC4000 Input Hopper Card Capacity 200 cards (.030” / .762 mm) DTC4000 (Dual Hopper) 100 cards (.030” / .762.mm) DTC4000 Output Hopper Card Capacity 30 cards (.030”...
Page 13 Smart Card Encoding (contact / contactless) – Upgradable  Magnetic Stripe Encoding – Upgradable  Printer Clearing Kit Software Swift ID™Embedded Badging Application, FARGO Workbench Diagnosis Utility Display Color changing status buttons (DTC1000, DTC4000) Graphical Display (DTC4000) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 14: Functional Specifications
Ribbon panels found on each Ribbon. This letter code is as follows: = Dye-Sublimation Yellow Panel = Dye-Sublimation Magenta Panel = Dye-Sublimation Cyan Panel = Resin Black Panel (Premium unless otherwise stated) = Clear Protective Overlay Panel = Fluorescing Panel DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 15: Ribbon Types/Count Table
K – Standard Resin 1000 1000 1000 K – Premium Resin 1000 1000 1000 Colored Resin 1000 1000 1000 KO - Premium Black Resin/Overlay BO - Dye-Sub Black/Overlay None – Rewritable Supported Supported Supported DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 16: Printer Components: Blank Cards
Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer. UltraCard™ The UltraCard product line, available exclusively as part of HID's Global's Brand Fargo brand secure card issuance solutions, has a long standing...
Page 17: Section 2: Setup And Installation Procedures
© 2012 HID Global Corporation All rights reserved Section 2: Setup and Installation Procedures This section describes the setup and installation for the DTC1000, DTC1000M, and the DTC4000 Card Printers. Choosing a Good Location Follow these guidelines:  Place the unit in a location with adequate air circulation to prevent internal heat build up.
Page 18: Installing The Print Ribbon Cartridge (Dtc1000/Dtc1000M, And Dtc4000)
DTC4000) Fargo Card Printers requires highly specialized supplies to function properly.  The Fargo DTC1000, DTC1000M, and DTC4000 Card Printers use a one-piece, disposable Ribbon Cartridge load system.  To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo- certified supplies.
Page 19: Installing The Ribbon
© 2012 HID Global Corporation All rights reserved Installing the Ribbon Step Procedure Insert the Print Ribbon Cartridge into the Printer. DTC1000/DTC1000M DTC4000 with Flipper Module DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 20 © 2012 HID Global Corporation All rights reserved Installing the Ribbon Step Procedure Close the Front Cover. DTC1000/DTC1000M DTC4000 with Flipper Module DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 21: Installing Blank Cards Into The Card Hopper (Dtc1000, Dtc1000M, And Dtc4000)
Installing Blank Cards into the Card Hopper (DTC1000, DTC1000M, and DTC4000) The Fargo DTC1000, DTC1000M, and DTC4000 Printer is capable of printing single load cards and multiple feed cards (batch mode). To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).
Page 22 If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe up and to the front of the Printer. Close the Card Hopper Cover to release the lever to the printing position. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 23: Setting The Card Size For Cr79 And Cr80
Setting the Card Size for CR79 and CR80 Follow this procedure in the Printer and in the Printer Driver to setup the card size. Step Procedure Open the front door and locate the slide bar. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 24 © 2012 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure If using the CR79 card, push the slide bar to the LEFT. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 25 © 2012 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure If using the CR80 card, push the slide bar to the RIGHT. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 26 © 2012 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure From the Driver Printing Preferences, select the correct card size. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 27: Connecting The Printer Power
Plug the wall power cable into a standard 100-240VAC power outlet. Press the Printer‟s Power Button to power on the printer. NOTE: The printer will power down during the „sleep time‟ but will automatically power up when a print job is sent. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 28: Section 3: Print Driver Installation
All rights reserved Section 3: Print Driver Installation This section describes the Printer Driver installation requirements and standard procedures. Requirements are listed below. The DTC1000, DTC1000M, and DTC4000 Print Driver supports the following:  Windows Vista 32 bit w/SP2  Windows Vista 64 bit w/SP2 ...
Page 29: Driver Installation Instructions
© 2012 HID Global Corporation All rights reserved Driver Installation Instructions Start the installation process by inserting the Driver CD into the computer; then, follow the Installaware Wizard screen prompts. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 30 When this box is checked the Ethernet connection (if applicable) on the Printer will not be operational. o If this selection is not accessible, this is because the HID EEM Driver that Swift ID uses to connect via a USB connection has not been installed.
Page 31: Swift Id Installation Instructions
Printer will not be operational.) o If this flag or selection is not accessible, it means the HID EEM Driver (that Swift ID uses to connect via a USB connection) has not been installed. (Note: This Driver can be found on the installation CD or it can be downloaded from the HID Global support page.)
Page 32 Enabling Swift ID: The easiest method for enabling Swift ID is to (a) un-install the Printer Driver and its components, (b) complete the designated installation procedure, and (c) select the desired connection type for the Swift ID application: USB or ETHERNET. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 34: Printer Installed On Network
Perform this procedure for a Printer installed on a Network. Step Procedure Connect the Printer to the Network. Find the IP Address on a DTC4000. a. Navigate through the Printer display to reach the IP address. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 35 Open up a Web Browser. b. Type the IP Address followed by /SwiftID.html to access the Swift ID badging application.  For example: 10.244.69.70/SwiftID.html You should see this page by using the Browser. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 36: Printer Connected Via Usb Connection
Option No. 2 Step Procedure Run the HID EEM Driver install from the Driver CD or download the HID EEM Driver install from the support page Run the installation file Once the Driver has been installed, enable the Enable Swift ID over a USB Connection flag in the advanced section of the Printer Driver.
Page 37: Uninstalling Swift Id
Additional Swift ID Rules The following happens when (a) the HID EEM Driver for Swift ID has been installed on the PC for a Printer and (b) a second Printer with the EEM flag turned on is connected to the PC: ...
Page 38: Section 4: Printer Preferences Tab Functions
DTC1000 Card Printer under this tab. These two Printer Drivers are almost identical, except under the Device Options tab (where the DTC4000 Printer Driver has two more options under Ribbon Type than the DTC1000). DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 41: Using The Configuration Tab
This Event Monitoring group box displays the Low Supplies (Ribbon).  The default setting is checked. If checked, the Ribbon Low message box is displayed with every print job when Printer reports low Ribbon to the Driver. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 42: Using The Calibrate Ribbon Tab
Ensure the Printer‟s Cover is closed. d. Click on the Calibrate button. (Note: The Printer will display CALIBRATE PASSED DTC4000) e. Click on the OK button (on the driver window) to complete the procedure. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 43: Using The Clean Printer Tab
The button for the Clean Printer tab is described below.  Clean Button: Launches the cleaning routine. Follow the instruction on the page for setting up the Printer.  Help button: Launches help that is specific to this tab. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 45: Using The Advanced Settings Tab
Change the value by clicking on the value to activate spin control or type.  Apply Button: Applies changed values.  Restore Defaults Button: Restores default values.  Enable Swift ID if using a USB connection. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 47  Maximum adjustment range is +/- 80.  Each increment equals .01”. Sleep Delay The Sleep Time setting adjusts the number of minutes of inactivity before the Printer enters a low power sleep state. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 48  Each increment equals .01”. Cleaning Rate Use this option to adjust the number of cards printed before the Printer displays a message indicating cleaning is needed.  The default value is 3000 cards. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 49 (Note: This is factory set and should not be changed unless directed by a technician.) Ribbon Print Tension Use the Ribbon Tension option to increase or decreases the amount of tension (drag) on the Ribbon during printing. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 50 (Note: This is factory set and should not be changed unless directed by a technician.) OLED Contrast Use this option to increase or decrease the contrast of the printer OLED (if applicable). (display contrast) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 51 This is a calibration driven value and should not be adjusted. If the Printhead assembly is replaced then this value may need to be adjusted. (Note: This is factory set and should not be changed unless directed by a technician.) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 52 (Note: Write Heat Offset provides user ability to control the Printhead heat level when the Write Operation is performed. Appropriate heat levels should be applied for the proper writing process.) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 53 When this box is checked the Ethernet connection (if applicable) on the printer will not be operational.  If the USB selection is not be accessible, the HID EEM driver that Swift ID uses to connect via a USB connection has not been installed.
Page 54: Using The Device Options Tab
© 2012 HID Global Corporation All rights reserved Using the Device Options tab Click on the Device Option tab to bring up the window (shown below). DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 56 © 2012 HID Global Corporation All rights reserved Using the Device Options tab Display A – DTC1000 Device Options tab (Ribbon Type dropdown) Display B – DTC4000 Device Options tab (Ribbon Type dropdown) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 58: Using The Image Color Tab
© 2012 HID Global Corporation All rights reserved Using the Image Color tab Click on the Image Color option tab to bring up the window (shown below). DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 61: Using The Image Calibrate Tab
© 2012 HID Global Corporation All rights reserved Using the Image Calibrate tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 62: Using The Magnetic Encoding Tab
Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process. You should use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 63: Using The Magnetic Encoding Tab - Iso Standards
Shift Data Left checkbox is send down a raw binary string rather than a not active. formatted set of All functions on the Magnetic characters. Track Options tabs are inactive except for Bit Density. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 64 Select the Magnetic This applies if the application Track Selection option being used requires to specify which track is customization of the standard to be configured through ISO encoding process. the Magnetic Track Options. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 65: Using The Magnetic Encoding Tab - Custom Encoding Or Raw Binary Encoding Mode
Select Odd Parity to change LRC Generation to none. the LRC Generation to Odd Parity. Select Even Parity to change the LRC Generation to Even Parity. (Note: This is the default for all tracks.) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 66: Reviewing The Iso Track Locations
The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. For track locations, review the display below. 0.223" 0.353" 0.493" TRACK1 0.110" 0.130" TRACK2 0.110" 0.140" TRACK3 0.110" DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 67: Reviewing The Sample String
Valid Characters Number of Sentinel Sentinel Separator Characters ASCII 32-95 Track 1 (See the table below.) ASCII 48-63 Track 2 (See the table below.) ASCII 48-63 Track 3 (See the table below.) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 68: Sending The Track Information
 When segmenting track data, the appropriate Field Separator (FS) must be used. The table below shows the SS, ES, FS and the valid characters defined for each track. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 69: Reviewing The Ascii Code And Character Table
© 2012 HID Global Corporation All rights reserved Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Character Code space < > DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 70 © 2012 HID Global Corporation All rights reserved Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Character Code DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 71: Using The Overlay / Print Area Tab
This option is helpful if, for example, you would like to omit the printing or block out the overlay for a signature or printing around a card's smart chip or magnetic stripe. Refer to Using the Defined Area Option for a specific procedure that relates to this tab. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 74: Using The K Panel Resin Tab
Use this tab to control where the resin black (K) Panel of a full-color Ribbon is printed. Refer to Using the Defined Area Option for a specific procedure that relates to this tab. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 77: Using The Printer Info Tab
Using the Printer Info tab Use the options on this tab to view information about the Ribbon, Card Count, Printer Serial #, Firmware version, and Reorder Media #‟s installed in the Printer. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 78: Section 5: Selecting The Fluorescent Panel Ribbon Type (Dtc4000 Only)
 Third Method: The third method is described in the Asure ID Software User Guide. See the procedure relating to the Fluorescent Panel Ribbon. For more information about , please visit our website at http://www.hidglobal.com/cardIssuance/idSoftware.php DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 80: Configuring Fluorescent Data (F-Panel For Ymcfko Ribbon) Using The Application
Type the TEXT that you want to appear as fluorescent and put a ~T before the start of the text with no space after the ~T. The text will start on the card where the ~T begins. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 81 Create the IMAGE in the actual size that you want it to appear on the card, and save it as a Grayscale or 1 - bit bmp file on the root c:\ directory.  Do not put spaces in the file name. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 82 By default, the dark areas of the image will fluoresce on the card and the lighter or white areas will have no dye applied. (Note: This may improve the look of the person‟s image if used for the Logo.) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 83 © 2012 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 84: Section 6: System Overview- Troubleshooting
The Print Ribbon Drive engages (if not already at the yellow Panel). The Print Ribbon Sensor looks for the Yellow Panel. (Note: The Print Ribbon Encoder detects number of revolutions, required to use an entire color Panel.) The Print Stepper Motor engages. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 85 Repeat Steps 9 through 22 for the appropriate number of color/overlay Panels. Either the Card is ejected from the singled-sided Printer or the Card Feed Stepper engages to queue the card for the Flipper Table for the dual-sided Printer. All Stop. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 86: Section 7: Troubleshooting
Printer Error Button and Display Message Table Both the DTC1000 and DTC4000 use the Button messages rather than the Display Message system. Step Procedure All Printers have two (2) buttons:  ON/OFF  Pause DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 87 ) button and hold for 4+ seconds when the Printer is ready and idle.  To print the alignment or the Self Test, press and hold the Pause ( button during the power-up sequence DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 88: Using The Error Message Table
 Check for card slippage. If necessary, run the Printer cleaning routine.  Verify that your cards are within the accepted card size range.  Verify the cards are not sticking together. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 89: Troubleshooting With The Error Message Table
Install a Ribbon and retry. Printer. Ribbon not Installed # 30 Magnetic encoding verification Try encoding with a different failure. card. Mag Verify Error Verify cards have the Magnetic Stripe. Replace the Magnetic Encoding Module. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 90 If a Flipper Module is present, card, but no Flipper is installed. ensure that the Print Both No Flip Module Sides option in the Printer installed Driver is set correctly. Install a Flipper module. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 91 Pause button. Check for card slippage. If necessary, run the Printer cleaning routine Verify the Cleaning roller is properly installed on the Ribbon Cartridge. Verify the cards are not sticking together. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 92 # 82 Mag Jam A card is jammed Magnetic Clear any cards in the station Magnetic station using the buttons to move the card out. Press the Pause button to continue. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 93 Check for jams/breaks. If broken, repair by taping the Ribbon back on to the take- up core. Replace the Ribbon. Press the Pause button to continue or the ON/OFF button to cancel. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 94 The print data sent to the Check the interface cable. Printer is corrupt or has been Job Data Error Select the ON/OFF button to interrupted. cancel this print job and then resend the job. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 95 # 112 A card is jammed in the Print Clear the jam. Press the Station or card flipping area of Pause button to continue. Card Jam/Align the Printer. error DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 96 Ensure that no encoding data encoding data, but the Printer is being sent with the print job Encoder not is not configured with this and reprint the card. installed Encoder type. Install an Encoding Module. iCLASS,Prox,Mifare,SmartCard DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 97: Printer Specific Tools (Dtc1000/Dtc4000)
This icon is only displayed for Printers with an attached Dual-Input Hopper and indicates that the Top Input Hopper is currently selected. This icon is only displayed for Printers with an attached Dual-Input Hopper and indicates that the Bottom Input Hopper is currently selected. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 98 Info, Test Prints, and Languages and Exit. Use the corner arrow to run that option. The curved arrow will return to the first screen. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 99: Additional Printer Specific Tools
Hopper Printers. Toolbox Clean Printer: Select this to run the clean printer routine. Clean Laminator: Select this to run the clean laminator routine. Calibrate Mag: Select this to calibrate the Magnetic Sensor DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 100 Select this to calibrate the ribbon sensor. Network: Select this to configure network options. Language Language: Select this choice to change the Printer Displayed Language. Exit Exit: Select this choice to exit the Printer Tool options. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 101: Section 8: Cleaning
 To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 102: Dtc1000, Dtc1000M , And Dtc4000 Card Printer/Encoders Cleaning Kit
Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo DTC1000, DTC1000M, DTC4000 Card Printer/Encoders. The following cleaning procedures will require less than ten minutes.
Page 103: Printhead Cleaning
Open the Printhead Cleaning Swabs. Break it to moisten the tip. Swab the tip back and forth across the top of the Printhead. Allow to dry thoroughly before sending a print job. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 104: Cleaning The Platen And The Card Feed Rollers
If your Printer has a Magnetic Encoder installed, be sure to leave the small Liner Strip on top of the Cleaning Card in place.  This small strip is needed to protect the Magnetic Head from the adhesives on the Cleaning Card. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 105 If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer. From your computer, open the Printer Driver and select Printing Preferences. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 106 © 2012 HID Global Corporation All rights reserved Cleaning the Platen and the Card Feed Rollers Step Procedure Click on the Toolbox button. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 107  The Printer will pull in the Cleaning Card. The Printer will then perform an automated cleaning procedure.  This procedure is designed to thoroughly clean the Platen and the Card Feed Rollers inside the Printer. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 108: Cleaning The Printer's Exterior
Clean it only with a micro fiber cloth. Do not drip water in the printer. Dry thoroughly before printing. (Note: The Printer has a durable casing that should retain its luster and appearance for many years. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 109: Section 9: Firmware Upgrades
Open the Fargo Workbench Printer Utility or use the Diagnostics button from the Card tab of the Printing Preference page. (Note: The Workbench is also available from the Fargo Folder in the Windows Program folder.) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 110 Find the Firmware via Check for Firmware Updates at www.hidglobal.com  Save the file to a folder. (Double-Click the file to Un-Zip the file)  Use the Browse button to find the .frm file.  Select the file. Click Open. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 111 © 2012 HID Global Corporation All rights reserved Click on Upgrade to start the upgrade process. This message will appear while the Firmware is updating. LOADING FIRMWARE The Printer will reboot after this process is completed. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 112: Section 10: Hid Global Technical Support
Position a phone near the Printer and Computer so the technician can help to troubleshoot the Printer(s). Please have a self-test and a sample card ready when calling HID Technical Support. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 113: Reading The Serial Numbers On A Fargo Printer
Printer was built (e.g., the digits 05 indicate week 5 of that year).  B0050028: The last four digits indicate the sequence number for the numeric order in which the Printers were built. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 114: Using The Defined Area Option
This procedure can be used with the K Panel or the Overlay /Print Area procedure to define specific areas. The K-Panel procedure is described below: The same process is used for the Overlay/Print Area option. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 115: Configuring Fluorescent Data (F-Panel For Ymcfko Ribbon) Using The Workbench
Click the Print Security applet group and select the Security Imaging applet. b. Check the Enable Secure Imaging checkbox. (Note: The option for both front and back are set up the same way.) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 116 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Secure ID box on the left. b. Click and drag a box onto the Template. c. Move and size as needed. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 117 © 2012 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template, right click on the Secure ID box for the options. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 118 Step Procedure a. Click on the Logo box on the left. b. Click and drag a box onto the Template. c. Move and size (as needed) by grabbing the corner of the box. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 119 Find the source of the Logo to place on the card. (Note: Fit to Frame will size the image to fit the box. Once this is set up, this logo will print from the software program. This is set up in the background.) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 120 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Text box on the left. b. Click and drag a box onto the Template. c. Move and size as needed. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 121 Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template, right click on the Text box for the options. Follow the same instruction as above for the back side of the card. DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 122  By default, the dark areas of the image will fluoresce on the card and the lighter or white areas will have no dye applied. (Note: This may improve the look of the person‟s image if used for the Logo.) DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Page 123 © 2012 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)

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