HID DTC1000M User Manual page 95

© 2012 HID Global Corporation
Troubleshooting with the Error Message Table
Error Message
# 107
Printing Error
# 109
# 113
Ribbon Release
Error
# 110
Card Jam/Align
error
# 111
Head Loading
# 112
Card Jam/Align
error
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Cause
An error was detected during
printing.
The Printer cannot locate the
next Ribbon panel in order to
release the Ribbon from the
card.
A card is jammed in the Print
Station or card flipping area of
the Printer.
An unrecoverable error has
occurred during printing.
A card is jammed in the Print
Station or card flipping area of
the Printer.
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Solution
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Ensure that the Ribbon is not
stuck to the card.
Replace the Ribbon.
Recalibrate the Ribbon
sensor.
If the Ribbon is broken, repair
by taping the Ribbon back
onto the take- up core and
manually advance to the next
panel.
Press the Pause button to
continue.
Clear the jam. Press the
Pause button to continue.
Reset the Printer and try
again. If this problem persists,
call for technical assistance.
Clear the jam. Press the
Pause button to continue.
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