HID DTC1000M User Manual page 91

© 2012 HID Global Corporation
Troubleshooting with the Error Message Table
Error Message
# 64
# 65
# 66
Reboot Required
# 68
Card in Printer
# 70
Multiple Feed
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
Cause
Unspecified system error
detected by the Printer
Firmware.
A card is jammed in the Print
Station or card flipping area of
the Printer.
Multiple cards were fed into the
Printer.
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Solution
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
Clear the jam and press the
Pause button.
Verify the card thickness is set
to the thickness of your cards,
then press the Pause button.
Check for card slippage. If
necessary, run the Printer
cleaning routine
Verify the Cleaning roller is
properly installed on the
Ribbon Cartridge.
Verify the cards are not
sticking together.
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