Organisation Within The Team (Busy Lamp Field) - Mitel MIVOICE OFFICE 400 User Manual

Phoning
Organisation within the team (busy lamp
field)
This section explains the different options provided by your phone to
communicate in a team.
Using the busy lamp field key
You and your team partners want to be reachable at all times as a team
and be able to communicate with one another as quickly as possible.
By pressing a single key, you can call a team partner or answer a call for
anyone in the team. When a team partner makes a call, the softkey icons
for the corresponding busy lamp field key turns red. This tells you when a
team partner is busy. The busy lamp field key icon flashes (yellow) to indi-
cate that the team partner is receiving a call.
To be able to use the busy lamp field key, it must have been configured as
such with the call number of the team partner, either by your system
administrator or by yourself in the Self Service Portal (see chapter "Config-
uring keys", page 89).
The busy lamp field keys on the phone have two states:
• Line state: Line state shows the various states of the line, such as, idle,
ringing, and busy. This is indicated by the small square on the left side
of the key on the phone.
• Presence state: It shows the presence state of the user such as availa-
ble, absent, in a meeting, busy, or not available. The presence state is
set by the team partner manually. This is indicated by the small circle on
the right side of the key on the phone.The green circle indicates the
team partner as available, grey as absent, yellow as in a meeting, red
as busy, and black as not available.
Note: • The line state and the presence state are independent of each other.
The presence state does not change when the line state is idle or busy
(ringing, connected, or on hold).
• A busy lamp field can only be saved on the top softkeys T1 to T48, and
on the Mitel M680 or Mitel M685 expansion module.
• The expansion key module does not show image icons; it shows only
icons with the initial letters. On Expansion key module, line state is rep-
resented by LED. The LED is off when idle, solid red when connected,
and flashing red when ringing.The presence state is represented by the
LCD on the display.
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Mitel 6873 SIP
eud-1744/1.4 – R5.0 HF2 – 10.2017