Mitel MIVOICE OFFICE 400 User Manual page 95

Background colours for operator keys
An operator phone supports 26 different colours available for operator
keys on the phone. They are referenced by name such as dark red, red,
dark blue, blue, dark green, green, and so on. You can change the back-
ground colour for each operator key by using Self Service Portal. Contact
your system administrator for more information.
Function keys for the operator phone
Your operator phone offers the following function keys once your system
administrator has configured these on your operator phone:
• Substitution: This function key allows the operator to forward calls
from operator phone to a different destination (substitute user phone
number set by your system administrator). You can configure this func-
tion key on your phone using Self Service Portal but the destination
user phone number can only be set by your system administrator. The
calls are signalled acoustically on substitute user phone number and
visually on the operator phone. The call can be answered either from
the operator phone or the substitute phone. The key can be defined
anywhere on the phone and / or expansion key module.
• Queue overview key: A standard function key that can be configured
only by your system administrator only on the top softkeys of the opera-
tor phone. The key displays the total number of calls in the queue, num-
ber of external calls, and the period of time (in minutes) the longest call
has been in the queue.
Operator queue
An operator phone can receive several calls at the same time without
being busy. However, an operator key can process only one call at a time.
An operator phone can handle up to 10 calls simultaneously through its
keys; however, there might be more calls waiting in the queue. A call is put
through to an operator key as soon as the operator key becomes free.
An operator phone displays an icon for the operator queue
line (status bar). The icon displays the total number of calls in the operator
queue. If all your operator keys are busy, queue counter displays the total
number of unanswered, parked, and held calls along with the new incom-
ing calls.
Mitel 6873 SIP
eud-1744/1.4 – R5.0 HF2 – 10.2017
Operator phone
on the top
95