Operator Phone - Mitel MIVOICE OFFICE 400 User Manual

Operator phone

Operator phone
The operator phone is your company's phone nerve centre. Incoming
external calls and internal calls are routed to this phone through sev-
eral physical lines. Thus, several calls can arrive simultaneously on
an operator phone.
Your phone becomes an operator phone if your system administrator
has defined the phone in the system as an operator phone and has
configured some operator keys on it. You can make changes in the
operator-key configuration settings (such as background color, ring
delay, and call list check box) and use your phone as operator phone
with specific features. For more information about how to add and
set the operator phone keys, see the section "Adding and setting the
operator phone keys", page 97).
Operator keys
Once your phone is configured as an operator phone, the system adminis-
trator also configures some operator keys on the phone. You can make
changes in some of the characteristics of the operator-key configuration by
logging in to the Self Service Portal. External and internal calls are sig-
nalled dynamically and acoustically with alarm melody on the operator
keys (see the chapter "Operator queue", page 95). Operator keys can be
used to:
• answer external and internal calls and put them through
• make external calls
• display the call information such as caller's name, number, or both; des-
tination name, number, or both.
The operator key uses the following fields for displaying information:
• Icon: The icon shows the state of the call.
• Caller's name / number: The caller's name if known is displayed here.
Otherwise, the caller's number is displayed.
• More information: Additional information about the call is displayed
here. More information can be accessed by toggling the right arrow in
the lower part of the operator key.
Note: Each operator key is equivalent to two top soft keys. That means two soft
keys appear in the same colour as one rectangular key. The upper softkey
displays an icon that shows the state of the call, and the name, or number
of the caller. The lower softkey displays additional information about the
call.
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Mitel 6873 SIP
eud-1744/1.4 – R5.0 HF2 – 10.2017