Troubleshooting Hardware Profile Activation - AB Sciex 4500 Series System User's Manual

• If the device uses a GPIB board as a communication interface, do not change
the settings for the GPIB board.
The rest of the preset values for the device are likely appropriate; do not change
them. For information about the Configuration and Communication tabs, refer to the
Help.
10. To restore the device preset values, in the Communication tab, click Set Defaults.
11. To save the configuration, click OK.
12. Repeat steps 4 to 9 for each device.
13. In the Create New Hardware Profile dialog, click OK.
14. To activate the hardware profile, in the Hardware Configuration Editor, click the
hardware profile.
15. Click Activate Profile.
The check mark turns green. If a red x is shown, then there is an issue with the
hardware profile activation. For more information, refer to
Profile Activation.
Tip!
another hardware profile. Click a hardware profile and then click Activate
Profile. The other profile is deactivated automatically.
16. Click Close.

Troubleshooting Hardware Profile Activation

If a hardware profile fails to become active, a dialog appears indicating which device in the profile
failed. A failed profile may be due to communications errors.
1. Read the error message generated. Depending on the message, there may be an
issue with a device or how the communication is set up.
2. Verify that the device has power and is turned on.
3. Verify that the COM port assigned to the device is correct.
Tip!
port expansion card is usually COM3, even though the cable indicates P1.
4. Verify that the communication settings with the device (for example, dip switch
settings) are set correctly and match the settings in the Communication tab.
5. Turn off the device.
6. Wait 10 seconds
7. Turn on the device.
Wait until all device power-up activities are complete before trying to activate the
hardware profile again. Some devices may require 30 seconds or more to complete
the power-up activities.
8. Activate the hardware profile.
System User Guide
Document Number: D5030863 A
A hardware profile does not have to be deactivated before activating
On computers with two built-in serial ports, the first port on the serial
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