DataCard ImageCard User Manual page 67

Using the printer
If a message appears repeatedly and you cannot reliably correct the
situation, service might be required.
Service is required if an error such as the following occurs.
If the Magna Class printer driver displays a message that begins with
"Service required," contact your service representative for assistance.
Do not attempt to fix the error without the assistance of your service
representative because you might damage the printer.
For more information about obtaining service, see
on page
Fix a printer problem
1
2
User's Guide for the Magna™ Class Printer
Figure 3-8: Service-required message
E
Before you call your service representative, write down the
following:
– The message and message number.
– The serial number of your Magna Class printer, located on
the bottom panel.
– The driver version, described in
and data" on page
6-15.
When a message is displayed on the PC, follow the suggested
action. Click the Help button to identify the likely cause of the
problem and the possible solution.
Follow the procedure provided in help or in this guide to fix the
problem. For example, to fix a broken ribbon or supply roll, follow
the procedures in help.
"Working with printer settings
3-1.
3-15
"Obtaining service"