DataCard select series User Manual
  1. Manuals
  2. Brands
  3. DataCard Manuals
  4. Printer
  5. select series
  6. User manual
DataCard select series User Manual

DataCard select series User Manual

Photo id printer
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User's Guide for
Select™ Printers
ImageCard® Color Printers
UltraGrafix® Monochrome Printers
May 2003
Part No. 539123-101

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the select series and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for DataCard select series

Summary of Contents for DataCard select series

  • Page 1 User’s Guide for Select™ Printers ImageCard® Color Printers UltraGrafix® Monochrome Printers May 2003 Part No. 539123-101...

  • Page 2: Trademark Acknowledgments

    Update phone and fax numbers, driver information, and smart card information. Datacard 11111 Bren Road West Minnetonka, MN 55343-9015 www.datacard.com 952.933.1223 Fax: 952.933.7971 © 1997-2003 DataCard Corporation. All rights reserved. Printed in the United States of America. User’s Guide for Select™ Platinum™ Series Printers...

  • Page 3: Table Of Contents

    Contents Section 1: Operating the Printer Chapter 1: Overview ........1-1 About this manual .
  • Page 4 Printer test card ........5-5 Windows test page ....... . .5-6 Magnetic stripe test card .
  • Page 5 Safe human interface ....... A-3 Acknowledgments ........A-3 Appendix B: Supplies and cards .
  • Page 6 User’s Guide for Select™ Platinum™ Series Printers...
  • Page 7 • The purpose of this manual • Who should use this manual • The Datacard® Select™ Platinum™ Series photo ID printer, including a description of the printer, the models available, and their components User’s Guide for Select™ Platinum Series™ Printers...

  • Page 8: Chapter 1: Overview

    Overview About this manual This manual provides detailed information about the Datacard® Select™ Platinum™ Series photo ID printer. The first section provides operators with information about the printer and how to use it. The second section provides installers with requirements for installation and installation procedures.

  • Page 9: Printer Models

    PC on which it runs. The Datacard® Select™ Platinum™ Series photo ID printer uses Advanced Imaging Technology™. Three features of the printer work together to provide the benefits of Advanced Imaging Technology:...
  • Page 10 Overview A printer can be ordered with the following optional modules: • Duplex module. The duplex module extends the length of the printer and flips the card to automatically print on both sides of the card. The printer label includes the number “2”...

  • Page 11: Printer Features

    Overview Printer features Use the information in this section to identify the features and controls you use on the printer. Duplex and/or smart card modules (optional) Top cover Status light Card cartridge Locks (optional) Exception card slot Card output stacker Ready button Figure 1-3: Front of the Select printer Front of the printer...

  • Page 12: Inside The Printer

    Overview Card cartridge lock (optional) The optional card cartridge lock allows you to lock the card cartridge into position, preventing cards from being removed without authorization. Some printers have two locks to meet the security requirements of the organization. Card output stacker The card output stacker holds the cards after they have been processed.
  • Page 13 Overview Swing arm The swing arm opens to give you access to the print ribbon cartridge, continuous cleaning roller, and printhead cartridge. Push down on the raised end of the swing arm to unlatch it and then open it. Ribbon tracker The ribbon tracker measures the movement of the print ribbon as it moves from the supply spool during printing.
  • Page 14 Overview Back of the printer Figure 1-5 shows the back of the Select printer: Contactless smart card port* ECP parallel data port USB data port Contactless smart card port* Contact smart card port* Power switch Power receptacle *Optional Figure 1-5: The back of the Select printer If the printer includes an optional duplex module, that module extends farther than the ports and receptacles.
  • Page 15 If you purchased your printer directly from Datacard, contact Datacard. Contact the Datacard Customer Care Center at 1.800.328.3996 for service in the United Stated and Canada. For worldwide service, call the Datacard Customer Care Center directly at 952.988.2316. Make sure you have the serial number, located inside the printer, when you call (see Figure 1-2 ).
  • Page 16 1-10 Overview User’s Guide for Select™ Platinum Series™ Printers...
  • Page 17 U sing the printer This section describes how to perform basic tasks required to operate the Datacard® Select™ Platinum™ Series photo ID printer. It describes: • Tips for success • Loading cards • Loading print ribbon • Powering on the printer and PC •...

  • Page 18: Chapter 2: Using The Printer

    Using the printer Tips for success To achieve the best quality cards and to maintain optimum performance of your printer, follow these tips for success: • Use the best quality cards available. Good quality cards have a smooth, glossy PVC surface (with no debris embedded in the surface), a mylar signature panel (optional), a flush magnetic stripe (optional), are not pre-punched, and are printed only once.

  • Page 19: Loading Cards

    Using the printer Loading cards Load cards when beginning work or when the card cartridge is low on cards or empty. You can load cards when the printer power is on or off. You can also load cards while the printer is printing. To order more cards, contact your card vendor.
  • Page 20 Using the printer For magnetic stripe cards, the magnetic stripe faces down and is positioned toward the side of the printer that opens (see Figure 2-3). (For some custom applications, you might receive instructions to place cards in a different orientation.) For smart cards, position the card so the chip is up and toward the open end of the card cartridge.

  • Page 21: Loading The Print Ribbon

    Using the printer Loading the print ribbon The printer uses print ribbon with color panels, continuous color, or color and topcoat. Full-color ribbon (such as YMCKT) must be Platinum Series ribbon, which uses blue ribbon spools. Monochrome (one color) ribbon on teal-colored ribbon spools can also be used.

  • Page 22: Load The Print Ribbon

    Using the printer Grasp the ribbon cartridge handle, and lift up to remove the print ribbon cartridge (see Figure 2-7). Avoid touching the printhead cartridge and ribbon tracker. Figure 2-7: Remove the print ribbon cartridge Some users run a cleaning cycle whenever the print ribbon is changed. If your site follows this policy, see “Running a cleaning cycle”...

  • Page 23: Powering On The Printer And Pc

    Using the printer Make sure print ribbon unwinds over the top of the print ribbon cartridge, not from the bottom. ♦ Replace the print ribbon cartridge Place the ribbon cartridge onto the ribbon cartridge supports (see Figure 2-9). Make sure the cartridge is securely seated. Avoid touching the printhead cartridge and ribbon tracker.

  • Page 24: Ready Button

    Using the printer Figure 2-10: Power on the printer Press the PC Power switch to turn on the power to the PC. Turn on power to any other equipment needed. ♦ Ready button The Ready button allows you to pause the printer while printing a card, to clear an error condition, to cancel a print job and delete all data for the job, or to create a printer test card.

  • Page 25: Status Light

    Using the printer Status light The front corner of the printer has a light that provides information about the printer’s current state. Status light Figure 2-11: Status light Status Light Description The printer is starting. The printer displays colors repeatedly while it initializes. Red Amber Green The printer is ready and waiting to print cards.

  • Page 26: Making Cards

    This section describes several ways to make cards using the Select printer. • Usually, cards are sent from a card creation application such as Datacard’s ID Works™ which captures, organizes, and formats the information on the card. A card creation application is special software that handles the types of information used on cards.
  • Page 27 2-11 Using the printer – Set the orientation for the card design—either portrait or landscape. – Set the magnetic stripe format and coercivity if you plan to encode magnetic stripe data. – For a shared printer, choose the Ribbon Type to match the ribbon installed in the printer.

  • Page 28: Operating Tips

    2-12 Using the printer • The paragraph style must be Normal. • The magnetic stripe text, along with graphics and text to print on the front of the card, must be on the first page. When the card data is captured and formatted correctly, select the application’s print function to send the card to print.

  • Page 29: Responding To Messages

    2-13 Using the printer Dispose of partly processed cards according to your policies for handling the confidential data that might be on the cards. ♦ Responding to messages The printer provides information to the printer driver about the status of cards being processed.

  • Page 30: Shutting Down The Printer And Pc

    2-14 Using the printer – The driver version and firmware version, described in “Using the Printer Toolbox” on page 3-12. For more information about obtaining service, see “Obtaining service” on page 5-16. Fix a printer problem When a message is displayed on the PC, follow the suggested action. Click the Help button to identify the likely cause of the problem and the possible solution.
  • Page 31 2-15 Using the printer Figure 2-14: Press the power switch to power off the printer Follow your policy to secure unprinted card stock, supplies, and printed cards. Close PC applications and power off other equipment (including the PC) following your established procedure. If you store the printer for several months, remove supplies before storing it.
  • Page 32 2-16 Using the printer User’s Guide for Select™ Platinum Series™ Printers...
  • Page 33 U sing the printer driver This chapter provides information to help you use the printer driver for the Datacard® Select™ Platinum™ Series photo ID printer effectively and efficiently. It describes: • How to work with printer settings and data •...

  • Page 34: Chapter 3: Using The Printer Driver

    Using the printer driver Working with Properties and other driver dialog boxes Printer driver settings and data are organized in a set of dialog boxes or pages where settings for the printer are displayed and can be changed. Printer driver settings and data are organized differently for Windows Me and 98, Windows 2000, Windows XP, and Windows NT.

  • Page 35: Properties For Windows Me & 98

    Using the printer driver • When the printer is installed, the default spool setting is “Spool printing so program finishes printing faster.” Use this setting, not “Print directly to printer.” • When the printer is installed, “Enable bi-directional support” is selected. This setting is required to display messages, print test cards, and for normal printer- driver communication.

  • Page 36: Properties & Printing Preferences For Windows 2000 & Xp

    Using the printer driver If you have the Printer Toolbox open, you can click the Properties button on the Status page to open the Properties dialog box. The General, Details, Color Management and Sharing tabs are not displayed. Figure 3-1: Properties dialog box, Windows Me and 98 Select the tab with the information to view or change.
  • Page 37 Using the printer driver Settings that control the non-printing operation of the printer are in the Properties dialog box for the printer. These settings include: • Port to which the printer is attached • Permissions for other users of the PC •...
  • Page 38 Using the printer driver If you change the port, reboot the PC and power the printer off and on. ♦ Use the Printing Preferences dialog box Make sure the printer power is on and the printer is connected to the PC. Select Start from the Windows 2000 or XP taskbar.

  • Page 39: Properties And Default Document Properties For Windows Nt

    Using the printer driver Figure 3-4: Advanced Options, Windows 2000 and XP If the selections you want to use are not available (are grayed out), make sure the feature is available in the printer. Also make sure that the printer is powered on and connected to the PC, and then resume the Printer Toolbox.
  • Page 40 Using the printer driver • Cleaning interval • Magnetic stripe encoding formats and coercivity If you use a card creation application specifically designed to create cards, that application might include settings with cards that override driver settings. Settings that control the non-printing operation of the printer are in the Properties dialog box for the printer.
  • Page 41 Using the printer driver Select the tab that contains the information you want to view or change. If you make changes, click OK to save the settings and close the dialog box. If you do not want to make changes, click Cancel to close the Properties dialog box. If you change the port, restart Windows and power cycle the printer.

  • Page 42: Using The Printer Toolbox

    3-10 Using the printer driver If the selections you want to use are not available (are grayed out), make sure the feature is available in the printer. Also make sure that the printer is powered on and connected to the PC and resume communication using the Printer Toolbox. To view help for settings, click on the What's This help button and then click any setting in the Printer Features list.

  • Page 43: Opening And Using The Printer Toolbox

    3-11 Using the printer driver This printer icon is white with The Printer Toolbox is in advanced setup a blue magnifying glass. mode. Use advanced setup when changing printing intensity or the position of printing. The printer icon is white, The Printer Toolbox is running on a client PC includes a PC, and has a using printer sharing over a network.

  • Page 44: Viewing Printer Toolbox Information

    3-12 Using the printer driver If the Printer icon is not visible, do one of the following: • Open Properties (Windows 98 and Me), select the Printer Info tab, and click the "Open Toolbox" button. • Open Printing Preferences (Windows 2000 and XP), click the Advanced button, and select "Printer Toolbox:Open".

  • Page 45: Starting Or Quitting Advanced Setup

    3-13 Using the printer driver • At the bottom of the dialog box, the “Display Printer Toolbox when the PC starts” checkbox allows you to determine whether the Printer Toolbox is displayed when Windows starts. Suspending the Printer Toolbox To suspend communication, do one of the following: •...

  • Page 46: Color Settings

    3-14 Using the printer driver For directly networked PCs, Datacard recommends that you use Advanced Setup only from an Administrative PC, and that you suspend communication at other PCs connected to the printer. Color settings The Color Settings tab is available from the Printer Toolbox at any time. Color settings...
  • Page 47 M aintaining the printer This chapter provides information to help you maintain the Datacard® Select™ Platinum™ Series photo ID printer for optimal performance.It describes: • How to run a cleaning cycle, including the cleaning card and cleaning roller • How to use the magnetic stripe cleaning card •...

  • Page 48: Chapter 4: Maintaining The Printer

    Maintaining the printer Running a cleaning cycle A cleaning cycle includes replacing the sleeve of the continuous cleaning roller and running a cleaning card. Replace the cleaning roller first, and then run a cleaning card. Select one of the following primary methods to make sure cleaning occurs regularly. •...

  • Page 49: Replacing The Cleaning Roller Sleeve

    Maintaining the printer Insert the printer cleaning card on the input rollers, which you can see after removing the card cartridge (see Figure 4-2). Figure 4-2: Insert the printer cleaning card Start a cleaning cycle by doing one of the following: –...
  • Page 50 Maintaining the printer Press down on the swing arm until it clicks (step 1 in Figure 4-3). The push latch releases the swing arm. Lift the swing arm until it is fully open (step 2 in Figure 4-3). Figure 4-3: Open the swing arm Remove the print ribbon cartridge.

  • Page 51: Using The Magnetic Stripe Cleaning Card

    Maintaining the printer Slide a new replaceable cleaning sleeve onto the spindle (step 1 in Figure 4-5). Figure 4-5: Replace the cleaning roller sleeve Hold the replaceable cleaning roller spindle by the ends and remove the protective cover from the sleeve (step 2 in Figure 4-5). Discard the protective cover.

  • Page 52: Cleaning The Printer Rollers

    Maintaining the printer Run the magnetic stripe cleaning card Insert a magnetic stripe cleaning card into the exception card slot. Make sure the arrow is on top and pointing into the printer (see Figure 4-6). (You can also remove the card cartridge and place the cleaning card on the card input rollers.) Figure 4-6: Insert the magnetic stripe cleaning card Do not peel off the blue stripe on the back of the card.
  • Page 53 Maintaining the printer Clean the two pick rollers: If the printer has a locking card cartridge, unlock the cartridge before removing it. Remove the card cartridge. Remove the cap from the cleaning pen. Hold the end of the cleaning pen against the first pick roller (step 1 in Figure 4-7).
  • Page 54 Maintaining the printer Place the cleaning pen on top of the first transport roller (location 1 in Figure 4-8). Figure 4-8: Roller locations in the card track Do not place the pen next to the black transport base. The pen can get pinched between the roller and the transport base.

  • Page 55: Using The Duplex Cleaning Card

    Maintaining the printer • Click the Clean Printer button in the Printer Toolbox. Click OK on the prompt that appears. Do not insert a cleaning card! The driver sends a command to the printer to run the printer cleaning card. The printer moves rollers when it attempts to pick the card.

  • Page 56: Cleaning Tips

    4-10 Maintaining the printer Insert the duplex cleaning card near the bottom of the card cartridge cavity (see Figure 4-10). Figure 4-10: Insert the duplex cleaning card Open the Printer Toolbox if needed. Click the Clean Duplex button in the Clean area. The printer automatically runs the duplex cleaning process and ejects the card in the output stacker when it is complete.

  • Page 57: Cleaning The Printhead

    4-11 Maintaining the printer • Some card features can require more frequent cleaning of the printer, especially if the cards are not high quality. Signature panels and magnetic stripes can deposit particles on rollers. Set the prompted cleaning cycle more often than the default of every 250 cards.

  • Page 58: Replacing The Printhead Cartridge

    4-12 Maintaining the printer Edge of the printhead Figure 4-12: Clean the printing surface of the printhead If the cleaning pen does not remove all contamination from the printhead, contact your service provider for additional assistance. Close the swing arm by grasping the handle, lowering it into position, and pressing it down until the push latch clicks into place.
  • Page 59 4-13 Maintaining the printer Press down on the green printhead cartridge latch to release the printhead (step 1 in Figure 4-13). Figure 4-13: Printhead cartridge latch lever Lift the printhead cartridge up and off the swing arm (step 2 in Figure 4-13). Remove the printhead cables.
  • Page 60 4-14 Maintaining the printer Figure 4-15: Printhead ground cable ♦ Replace the printhead cartridge Carefully align the openings on the (white) power cable plug with the wires of the power receptacle on the printhead. Push the cable’s plug all the way onto the receptacle (see Figure 4-14).
  • Page 61 4-15 Maintaining the printer Figure 4-17: Secure the printhead cartridge Hold the printhead cartridge latch lever down (step 1 in Figure 4-17) and pivot the printhead cartridge down toward the swing arm (step 2 in Figure 4-17). Release the latch lever when the printhead cartridge is in place. Clean the printhead.
  • Page 62 4-16 Maintaining the printer User’s Guide for Select™ Platinum Series™ Printers...
  • Page 63 T roubleshooting This chapter explains how to troubleshoot the Datacard® Select™ Platinum™ Series photo ID printer and how to obtain service. It explains: • What to do if you think the printer is not working • How to make test cards •...

  • Page 64: Chapter 5: Troubleshooting

    Troubleshooting When you experience problems using the printer, follow these guidelines: • Record the printer model and serial number. The model and configuration are displayed on a label that is visible when you open the top cover. • Keep notes on the problem, including the message number and the solutions you attempt.

  • Page 65: If You Think The Printer Is Not Working

    Troubleshooting If you think the printer is not working The printer, printer driver, and card creation application work together to produce cards. If the system is not working as you expect and does not display messages, follow these steps to isolate the source of the problem before contacting your service representative.

  • Page 66: Make A Printer Test Card

    Troubleshooting Make a printer test card The Select printer does not need to be connected to a PC to print this card. Power off the Select printer. Confirm that all supplies are loaded. See “Using the printer” on page 2-1 if needed.

  • Page 67: Printer Test Card

    Troubleshooting Printer test card The printer test card is designed to perform most functions available in the printer. Blue Cyan Magenta Green Dark Blue Yellow Black Black Black Border Figure 5-2: ImageCard printer test card (using color ribbon) Your service provider might ask you to use a different procedure to make a printer test card.

  • Page 68: Windows Test Page

    Troubleshooting Windows test page Follow these steps to print a Windows test page on all supported operating systems. Print the Windows test page The printer must be connected to the PC with the driver installed, and both printer and PC must be running. Select Start from the Windows taskbar.

  • Page 69: Magnetic Stripe Test Card

    Troubleshooting Microsoft Windows Print winNTtp Figure 5-4: Windows test page, landscape orientation The Windows test page can have a different appearance, depending on the operating system and how the printer is connected to the PC. The Windows test page is generated by Microsoft Windows. The small size of the card, compared to printer paper, means that some of the text is not printed on the card.

  • Page 70: Problems With Card Appearance

    • Printer maintenance or PC settings Select Platinum Series printers include Datacard’s Advanced Imaging Technology™ (AIT). Cards printed with Advanced Imaging Technology have a different appearance than cards printed with earlier Select printers, including those with Tru Image™.

  • Page 71: Print Module

    Troubleshooting This section describes possible problems you might observe with the quality of cards you produce with the Select printer. To diagnose and fix card quality problems, find the symptom in the tables that follow. For each possible cause, attempt the solutions listed.
  • Page 72 See Chapter 4. Fan cards before inserting Two cards might have them in the card cartridge. been picked. Obtain and use Datacard The print ribbon might not Platinum Series print be DatacardPlatinum ribbon. See Appendix B. Series ribbon.
  • Page 73 5-11 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Printed card images The image capture system See the information for the (photos) are blurry. needs adjustment. image capture system. Printed cards, including The rollers may be dirty. Run a printer cleaning text, are blurry.
  • Page 74 See Appendix B. The printhead may be Clean the printhead. See dirty. Chapter 4. The print ribbon is not Use only Datacard Datacard-recommended Platinum Series ribbon in Platinum Series ribbon. the Select printer. If the problem persists, contact your service representative.
  • Page 75 5-13 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions The printed card shows The card is scratched, the If the problem occurs small unprinted spots. card surface is uneven, or frequently, obtain and use the card edge has burrs. a different supply of cards.
  • Page 76 5-14 Troubleshooting Table 5-1: Print quality problems What you see Possible causes Solutions Part or all of the printed The printhead is not Remove and reinstall the image is expanded. installed properly. printhead cartridge. See Chapter 4. If the problem persists, contact your service representative.

  • Page 77: Topcoat (T Panel) Applied Using The Print Module

    5-15 Troubleshooting Topcoat (T panel) applied using the print module You apply topcoat to the card using a T panel as part of the print ribbon. When you apply topcoat, you might see problems. Use this table to address problems you see with topcoat (T panel) applied using the print ribbon.

  • Page 78: Obtaining Service

    5-16 Troubleshooting Table 5-2: Topcoat (T panel) quality problems—print ribbon What you see Possible causes Solutions The card shows irregular The topcoat panel of print Lower the printhead lighter or darker spots. ribbon is wrinkling because intensity setting for topcoat. the intensity setting is too See the e-Guide.
  • Page 79 5-17 Troubleshooting – If you are shipping the printer to use at another location, pack the power cord, data cable, and any other cables in the accessories bag. – If you are shipping the printer for service, do not ship cables with the printer unless asked to do so.
  • Page 80 5-18 Troubleshooting 12 Place the “Top Front” and “Top Rear” shipping supports in place (step 2 in Figure 5-5). Service might ask you to ship cards or additional samples of your current supplies. If service requests cards or supply samples, place them in an envelope, plastic bag, or in the accessory bag to prevent damage to the printer.
  • Page 81 Skills that installers need • Physical, electrical, and other requirements for the site • Requirements for the PC used with the Datacard® Select™ Platinum™ Series photo ID printer • The preferred sequence for installing this printer as part of an identification system...

  • Page 82: Chapter 6: Before You Install

    Ability to perform simple troubleshooting using written and graphical instructions If you do not feel comfortable with installing the printer, find a network support or other technical professional to install the printer. Datacard-authorized service personnel also install printers. General requirements...

  • Page 83: Selecting The Site

    Before you install Selecting the site After meeting general requirements, the site for the Select printer should meet the electrical, physical, and environmental requirements of the printer. Environmental requirements The Select printer requires the following environmental conditions for optimal operation: •...

  • Page 84: Pc And Software Specifications

    Have a 233 MHz (or faster) Pentium MMX-, Pentium II-, Pentium III-, or Pentium IV-compatible processor. Datacard recommends a 500 MHz (or faster) processor. • Have at least 128 MB of memory (RAM). Datacard recommends 256 MB or more of memory. •...

  • Page 85: Id System Installation Sequence

    The PC might have more than one USB port, or USB devices already attached to the PC might provide USB ports to use. Datacard recommends using the Windows 2000 or XP operating systems if you plan to connect more than one printer to a PC using USB ports or using a USB port and other connection methods.
  • Page 86 Before you install User’s Guide for Select™ Platinum Series™ Printers...
  • Page 87 I nstall the printer This section describes how to install and set up the Datacard® Select™ Platinum™ Series photo ID printer. It describes: • Unpacking the printer • Connecting the cables • Preparing for printer driver installation • Installing the printer driver •...

  • Page 88: Chapter 7: Install The Printer

    Install the printer Unpacking the printer Select a site that meets the requirements described in “Before you install” on page 6-1. Unpack the printer, following these steps. You need scissors or another cutting device to unpack the printer. Make sure you have one or more people to assist with unpacking the printer. Unpack the printer Place the shipping carton on a firm level surface.

  • Page 89: Who To Call For Assistance

    If you purchased your printer directly from Datacard, contact Datacard. Contact the Datacard Customer Care Center at 1.800.328.3996 for service in the United Stated and Canada. For worldwide service, call the Datacard Customer User’s Guide for Select™ Platinum Series™ Printers...

  • Page 90: Connecting Cables

    Install the printer Care Center directly at 952.988.2316. Make sure you have the serial number, located on the inside of the printer, when you call. Connecting cables The printer requires a data cable and a power cable. The printer also uses one or more smart card cable(s) if a smart card module is installed.
  • Page 91 Install the printer Figure 7-4: Connect the parallel port cable Attach the other end of the cable to the parallel port on the PC (see Figure 7-4). Press the cable connector all the way onto the port, and then turn the posts to secure the cable to the PC.

  • Page 92: Connecting An Optional Smart Card Cable

    PC. (In a daisy chain, at least every other hub needs to be powered.) Datacard printers do not have ports to support daisy chaining. If you need to connect two Datacard printers to a PC with one USB port, obtain a USB hub to which both printers can be connected.
  • Page 93 Install the printer If the smart card module uses a USB cable, wait until the driver is installed and a sample card has been printed before setting up the smart card module. If your printer has a smart card USB port, see the e-Guide for Select™ Platinum™ Series Printers for information about the files you need before connecting the smart card USB port and the steps to follow.

  • Page 94: Connect The Power Cord

    Install the printer Connect the power cord Attach the power cord to the power receptacle on the back of the printer (step 1 in Figure 7-7). Figure 7-7: Connect the power cord Plug the other end of the power cord into a single-phase, 3-wire grounded receptacle with 90-130V AC or 195-254V AC at 50 or 60 Hz (step 2 in Figure 7-7).

  • Page 95: Installation Choices

    If the PC does not have a CD-ROM drive, request diskettes from your service provider. (Service providers can obtain the driver as diskette images from the partner page.) You also can download the printer driver from the Datacard Web site, at www.datacard.com. See the e-Guide for Select™ Platinum™ Series Printers for instructions on installing from diskettes or a downloaded file.
  • Page 96 If the operating system detects the printer and displays the Found/Detected New Hardware Wizard, go to step 12. Figure 7-7: Datacard Group program Click “To Install Driver.” The License Agreement page appears. Click “Agree” to accept the license agreement. The “Connect the Printer and PC”...
  • Page 97 Choose “Restart” from the list and click OK to restart Windows. 20 When Windows has restarted, remove and insert the CD-ROM in the PC's drive. The Datacard Group window opens automatically. If the installation program does not start, make sure the CD-ROM is installed correctly.
  • Page 98 Magna Class printer with AIT, the Select Class printer with AIT, the Select Platinum series printer, and the ImageCard IV printer. 30 Click Exit to close the Datacard Group program, and then remove the CD-ROM from the PC’s drive.
  • Page 99 7-13 Install the printer Figure 7-9: SmartDriver installation dialog box Click Next on the first Printer Driver Setup dialog box. The installation program automatically detects the operating system on your PC and selects the driver for that operating system. Review the License Agreement and click Yes to continue. If you used a different sequence to start installation, you might have a slightly different sequence of prompts.
  • Page 100 – On Windows XP, the Windows Add New Hardware Wizard should read the CD-ROM and suppress the Datacard Group installation program. Use the Add New Hardware wizard to run the driver installation process. Do not use the Datacard Group installation program if it starts automatically. The wizard might perform several steps automatically.
  • Page 101 Remove the CD-ROM from the PC drive, and then insert it again. The Datacard Group installation program appears. – If the Datacard Group installation program does not start, locate the Demo32.exe file in the base directory of the CD-ROM. 13 Click “User Information” to view the Release Notes (optional) and install information.
  • Page 102 Magna Class printer with AIT, the Select Class printer with AIT, the Select Platinum series printer, and the ImageCard IV printer. 22 Click Exit to close the Datacard Group program, and then remove the CD-ROM from the PC’s drive.
  • Page 103 7-17 Install the printer Click Yes to accept the software license. 10 The installation program displays a question asking whether you would like to view the Release Notes. Do one of the following: – Click Next to continue. – Click Yes and then Next to open the Release Notes in WordPad. Close the Release Notes when you have viewed the information.

  • Page 104: Changing Required Printer Settings

    7-18 Install the printer Changing required printer settings After installing the printer driver, there are several other tasks you might need to perform. The required tasks are: • For Windows 2000, XP, and NT, set permissions to the printer for other users of the PC.

  • Page 105: Printing Sample Cards

    Use the card to evaluate how well the printer is operating: – If you have just completed installation, use the comparison to complete the Installation Report and mail or fax the report to Datacard. – If you are checking the operation of the printer, see “Problems with card appearance”...

  • Page 106: Changing Optional Settings

    7-20 Install the printer • The settings for the USB port (if used) are correct. See “PC port settings” on page C-1 for more information. • Supplies are installed and cartridges are loaded correctly. “Using the printer” on page 2-1 for more information. •...
  • Page 107 7-21 Install the printer • Make all features of the printer and driver available to users, including messages. (Messages inform users when they need to change the ribbon, load cards, and fix problems.) • Prevent any access to the printer by unauthorized users. Set printer permissions for Windows 2000 and XP From the Windows taskbar select Start, then Settings, and then Printer.
  • Page 108 7-22 Install the printer Select Apply to save the change. Save changes for each name. Repeat steps 5 through 8 to add other users or groups. 10 Select OK to close the Properties dialog box. ♦ Set printer permissions for Windows NT From the Windows taskbar select Start, Settings, and then Printers.

  • Page 109: Appendix A: Safety And Compliance

    Communications du Canada. Notice for the European Union We hereby certify that the Datacard® Select™ Platinum™ Series photo ID printer complies with EMC Directive 89/336/EEC and R&TTE Directive 1999/5/EC.This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operation of this equipment in a residential environment may possibly cause interference.

  • Page 110: Notice For Taiwan And China

    Datacard, the printer manufacturer. You may not modify the coupler or how it is used without the written permission of Datacard. You may not operate the printer after modifying the coupler or its method of operation.

  • Page 111: Safe Environment

    73/23/EEC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface. The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment and are not to be considered as comprehensive on all matters of safety.
  • Page 112 User’s Guide for Select™ Platinum Series™ Printers...
  • Page 113 S upplies and cards This appendix describes specifications, part numbers, and handling for supplies and components used with the Datacard® Select™ Platinum™ Series photo ID printer. It includes: • Personalization supplies, including print ribbons • Cards to print • Cleaning supplies, including cleaning cards, replaceable cleaning roller sleeve, and the printhead cleaning pen •...

  • Page 114: Personalization Supplies

    If another color ribbon is installed, the printer will continue to prompt the user to install Datacard’s proprietary Platinum Series ribbons. The printer will only successfully print cards when Platinum Series ribbon are installed. Datacard is your exclusive source for Platinum Series ribbons.

  • Page 115: Supply Roll Storage

    If you change the type of ribbon you use, be sure to make the appropriate changes to the printer driver. See “Changing the type of print ribbon” in the e-Guide for Select™ Platinum™ Series Printers. When you use a monochrome-only print ribbon, use a printhead cartridge designed for monochrome printing for optimum results.

  • Page 116: Card Material

    Pre-punched cards Datacard recommends that you punch cards after printing them. However, you can use pre-punched cards with the Select printer as long as the hole is free of raised areas or burrs.

  • Page 117: New Cards Preferred

    0.2 in (0.51 cm) Magnetic stripe on back 0.45 in (1.14 cm) Figure B-2: Pre-punched card block-out areas The dimensions show how far from the edge any punched areas must be (dimensions include any tolerance): • The cards cannot have a punched area closer than 0.2 in (0.51 cm) from the left- hand edge (as loaded in the card cartridge).

  • Page 118: Card Handling

    Card handling These guidelines apply to unprinted cards. Any debris or particles on an unprinted card’s surface can reduce print quality and damage the printhead. Grease or oils, such as oils from your fingers, also reduce print quality. • Keep cards completely clean. •...

  • Page 119: Replaceable Cleaning Sleeve

    Printer cleaning cards are sold in packages of 10. The package part number is 557297-001. Printer cleaning cards are also sold as part of cleaning kits, described below. Figure B-3: Printer cleaning card If the printer does not have a magnetic strip module, you can use cleaning card part number 548714-001.

  • Page 120: Cleaning Kits (Optional

    Cleaning kits (optional) Cleaning kits include 5 printer cleaning cards and 5 replaceable cleaning sleeves. The following cleaning kits are an available option: Printer features Part number 549718-001 For printers with magnetic stripe modules For printers without magnetic stripe modules 549717-001 The magnetic stripe cleaning card is required to clean the magnetic stripe module: the printer cleaning cards for printers with magnetic stripe modules...

  • Page 121: Cleaning Pen

    The following table lists the contents of the CD-ROM, the path, and the purpose of the program, file, or utility: Path Purpose Datacard SmartDriver User-friendly access to D:\DEMO32.EXE Printer Software all of the applications on...
  • Page 122 B-10 Path Purpose D:\e-Guide\ Select Class Select e-Guide files, which contains error with AIT\DS-e-Guide.pdf recovery procedures and other files with names linked to help. in the S_xxx.pdf format D:\e-Guide\ ImageCard IV ImageCard IV e-Guide, which contains error -e-Guide.pdf and other files recovery procedures with names in the 4_xxx.pdf linked to help.

  • Page 123: Printer Components

    B-11 Datacard Web site at www.datacard.com. You also can request the newest release of the printer driver on CD-ROM. The part number changes with each release. The e-Guides are also updated from time to time and can be downloaded from the Datacard Web site at www.datacard.com.

  • Page 124: Print Ribbon Cartridge

    B-12 Print ribbon cartridge The print ribbon cartridge is part number 555545-998. Figure B-10: Print ribbon cartridge Card cartridge The card cartridge is part number 549311-999. If you have a locking card cartridge, the part number is 549311-998. Figure B-11: Card cartridge Cleaning roller spindle The cleaning roller spindle holds the replaceable cleaning sleeve.

  • Page 125: Usb Cable

    B-13 Parallel port cable The parallel port cable must be a shielded, Type C, IEEE 1284 parallel port cable, up to 2 meters long, maximum. The part number is 550093-001. Figure B-13: Parallel port cable USB cable The USB cable must be a Type CM 30V, up to a maximum of 2 meters long. The part number is 807614-001.

  • Page 126: Smart Card Cable

    Contact your service provider to obtain replacement keys. Be sure to have the model number of the printer, located on the printer label. Related publications This section describes publications for the Datacard® Select™ Platinum™ Series photo ID printer. •...
  • Page 127 B-15 Datacard printers, including the Select printer. This manual is available only as part of the kit, which is available on the Datacard Web site. • ImageCard Select with Advanced Imaging Technology™ Service Manual, Part Number 539142-001 This manual is delivered on CD-ROM and provides information to service providers who maintain or repair the Select printer.
  • Page 128 B-16 User’s Guide for Select™ Platinum Series™ Printers...

  • Page 129: Appendix C: Pc Port Settings

    P C port settings This appendix provides information about the PC on which the printer driver for the Datacard® Select™ Platinum™ Series photo ID printer is installed. It describes: • Configuring the ECP parallel port • Setting port values •...

  • Page 130: Pc Port Settings For All Operating Systems

    PC port settings for all operating systems This section describes how to configure ports. See the information that accompanies your PC for details about changing the BIOS settings. Configuree the ECP parallel port For most PCs, the parallel port is configured as an ECP parallel port in the PC's BIOS. The following applies to some PCs and to the Windows 2000, Windows XP, Windows Me, Windows 98, and Windows NT operating systems.
  • Page 131 Click the + next to Ports (COM and LPT) to display the port entries. Usually the second installed port is LPT2. Click Printer Port (LPT2), or other entry for the installed port, and then choose the Properties button. The Printer Port (LPT2) Properties dialog box appears (see Figure C-1).
  • Page 132 Set up a Universal Serial Bus (USB) port These steps apply to the USB data port and to an optional smart card USB port. If the printer includes two USB ports, follow these steps for each port. The ports are not connected inside the printer, which preserves the data security of the smart card port.

  • Page 133: Pc Settings For Windows 2000, Xp

    Figure C-2: USB Root Hub Properties dialog box If the Resources tab shows conflicts, choose another configuration or change the settings for the port, following port instructions. Click OK on the Properties dialog box and on the System Properties dialog box to save settings and close the dialog boxes.

  • Page 134: Setting A Smart Card Serial Port-Windows 2000, Xp, And Nt

    Choose the Ports tab. Make sure the correct port (usually LPT1) is chosen in the Port list. “SmartDriver“ should appear in the Printer column for the checked port. Make sure that "Enable Bidirectional Support" is checked. Do not choose "Enable Printer Pooling." To set up a printer pool on Windows 2000 or XP, see "Advanced Information"...
  • Page 135 Figure C-3: Ports dialog box Choose the Settings button to display the port settings. If the PC has more than one serial port, make sure you view the settings for the serial port to which the smart card module is attached. Figure C-4: Settings dialog box Choose the following settings: Setting...
  • Page 136 Set the serial port on Windows XP From the Start menu, choose Settings and then Control Panel. From the Control Panel, choose the System icon. Choose the Hardware tab, and then choose the Device Manager button. Press the "+" next to Ports and double click the Communications Port to open the Communications Port Properties dialog box (Figure C-5).

  • Page 137: Pc Settings For Windows Me And 98

    PC settings for Windows Me and 98 This section describes the following for PCs running Windows Me and 98. • Setting parallel port values • Setting USB port values • Setting serial port values Setting parallel port values—Windows Me and 98 Parallel port values include the port to which the printer is assigned, the communication mode for the port, and printer spooling.

  • Page 138: Setting A Smart Card Port For Windows

    C-10 Click the entry for the port to which the printer is assigned (such as LPT1 or LPT2). Choose the Properties button to display the Properties dialog box. Choose the Driver tab, and then Choose the Update Driver button to display the Select Device dialog box.
  • Page 139 C-11 Figure C-6: Device Manager tab of System Properties dialog box Click the Plus sign + next to Ports (COM & LPT) to display a list of ports. From the Ports list, choose the port, such as COM1 or COM2 (Figure C-6). Choose the Properties button to display the port settings.
  • Page 140 C-12 Figure C-7: Settings dialog box Choose the Port Settings tab. Choose the following settings: Setting Value Bits per second 9600 Data bits Parity None Stop bits Flow control None When the settings are correct, click OK to save settings and close the dialog box. ♦...

  • Page 141: Appendix D: Magnetic Stripe Encoding

    M agnetic stripe encoding This appendix describes the specifications and characters you can encode on a magnetic stripe in the Datacard® Select™ Platinum™ Series photo ID printer, including: • IATA, ABA, and TTS character sets • NTT character sets This appendix also describes basic steps required to set up for magnetic stripe encoding.
  • Page 142 • The following table lists formatting choices available and provides information about setup: Format Printer Data can be Data is Driver Magnetic stripe formatted by: verified by: format Diagnostics Module setting ID Works Driver Magnetic Stripe Fonts Printer (includes Preface) Escape Codes Printer J (single track)

  • Page 143: Magnetic Stripe Escapes

    5.0 and higher, and the Select printer. Magnetic stripe escape codes are used by card printers from several other manufacturers. To support existing custom applications, Datacard has implemented magnetic stripe escapes. To use magnetic stripe escapes with the SmartDriver, a custom application must send data to the driver, not directly to the printer.

  • Page 144: Using Magnetic Stripe Escapes

    – For Windows 2000 and XP, select Printing Preferences. On the Printing Preferences dialog box, click Advanced to display Advanced settings. – For Windows NT, click Document Default Settings. Click the Advanced tab to display Advanced settings. – If you have the Printer Toolbox open, you can click the Properties (9x), Printing Preferences (2000 and XP), or Default Document Properties (NT) button on the Status page to open the Properties or Advanced dialog box.
  • Page 145 #. Only the default start sentinel, a semicolon (;), is permitted. • For information about the characters allowed for each track format, see the following section. • For more information about requirements for using escapes, see the documentation for the non-Datacard printer. User’s Guide for Select™ Platinum Series™ Printers...

  • Page 146: Iata, Aba, And Tts Character Sets

    IATA, ABA, and TTS character sets The IAT encoding format selection for the Select printer encodes IATA data on track 1, ABA data on track 2, and TTS data on track 3. IATA (International Air Transport Association) The maximum field length for IATA format is 76 characters. IATA allows spaces, upper case alphabetic characters, numeric characters, and the following special characters: ! # $ % ' ( ) * + , - .

  • Page 147: Ntt Character Set

    NTT character set The maximum field length for NTT (Nippon Telephone & Telegraph) format is 69 characters. NTT allows spaces, numeric characters, upper case alphabetic characters, lower case alphabetic characters, and special characters. From a PC running a Japanese edition of a supported Windows operating system, NTT also supports 55 Katakana characters.

  • Page 148: Magnetic Stripe Settings Used By The Select Printer

    Magnetic Stripe settings used by the Select printer The following table presents technical details that apply to encoding magnetic stripe data. IATA Binary Character Differential Start Sentinel (SS) % (37) ; (59) ; (59) None (ASCII character) End Sentinel (ES) ? (63) ? (63) ? (63)

  • Page 149: Index

    Index composite B-4 contactless specifications B-4 AC power 1-8 design 2-2, 2-10, 3-2, 5-3 AC power cord B-13 duplex cleaning 4-9 accessories bag 7-3 exception 1-5 administrator factory-printed 7-19 settings 3-2 handling 2-3, B-6 Windows 2000 and XP 7-9 incomplete 2-12 Windows 2000, XP and NT 7-21, C-5 loading 2-3 Windows NT 7-12...
  • Page 150 7-3, B-12 Properties 3-3, 3-4, 3-7 data port hopper, card output 1-6 types 1-8 humidity 6-3, B-3, B-6 Datacard Web site 7-9, B-11, D-1 Default Document Properties Windows NT 3-8 icon dimensions 6-3 e-Guide 1-2 direct networking 7-9, B-15...
  • Page 151 Index image quality magnetic stripe module bar code 2-2 about 1-4 blank card 5-10 cleaning 4-5 blank spots 5-9 load cards 2-4 blurry image 5-11 making cards 2-10 blurry text 5-11 manual feed knob 1-7 card design 2-2 messages card stock 2-2 buttons 2-14 data unevenly positioned 5-11 help 2-13...
  • Page 152 Index Platinum Series connecting smart card 7-6 print ribbon 1-2 dimensions 6-3 printer 1-1 firmware version 3-12 Platinum series print ribbon B-2 icon 3-1, 3-5 port ImageCard 1-3 data 1-8, 6-4 label 1-3, 1-7 ECP capable parallel port 6-4, 7-5, C-2 models 1-3 PC requirement 6-4 optional modules 1-4...
  • Page 153 Index printer parts (continued) repeated card jams 4-6 locking card cartridge 1-6 program parallel port 1-8 card creation 2-10, 6-5 power cord 7-8, B-13 PC, to format cards 2-10 power receptacle 1-8, 7-8 printer driver 6-4 power switch 1-8, 2-7 Properties print ribbon cartridge 1-7, B-12 Windows 2000 and XP 3-4...
  • Page 154 Index Software Developer’s Kit 2-10, B-10, B-14, D-1 Start menu 7-13 safety A-2 status light sample cards 5-3 about 1-5 security blink amber without message 2-13 data on print ribbon 2-6 description 2-9 incomplete cards 2-12, 2-13 Status Monitor key 6-4 see Printer Toolbox 3-9 print ribbon 2-12 StickiCards B-4...
  • Page 155 Index type style 2-11 supported operating systems 6-5 test page 5-6, 5-7 Windows 2000 and XP PC settings C-2, C-5 UltraGrafix models 1-3 permissions 7-18, 7-21 Universal Serial Bus (USB) port 1-8 printer pooling 7-9 Printing Preferences 3-5 cable B-13 Properties 3-4 connect cable 7-5 Service Pack 6-5...

This manual is also suitable for:

Platinum seriesSelect platinum seriesImagecard selectUltragrafix select

Table of Contents