DataCard ImageCard User Manual page 115

Troubleshooting
Table 6-3: Overlay quality problems
What you see
Overlay patch is off the
trailing edge of the card.
-DQH 'RH
Overlay patch is off the
leading edge of the card.
-DQH 'RH
#
Obtain guidance from service before performing this task.
User's Guide for the Magna™ Class Printer
Possible causes
There was slack in the
supply material.
The supply roll and
machine settings do not
match.
Supply material is upside
V
down after hand winding.
Machine settings were
changed during service.
The heated roller does not
move.
An overlay patch is on the
driver roller.
The rollers are dirty.
The supply tracker is
slipping.
V
The supply roll and
machine settings do not
match.
Machine settings were
changed during service.
Solutions
Apply overlay on another
card. If problem repeats, go
to the next solution.
Change supply rolls. If that
fixes the problem, request
new supply rolls. If it does
not, adjust the supply
advance. See Chapter
Load the overlay supply
correctly. See Chapter
Contact your service
representative.
Contact your service
representative.
Use a duplex/overlay
cleaning card. See
Chapter 4.
Use a duplex/overlay
cleaning card. See
Chapter 4.
Clean the supply tracker.
See Chapter 4. Be sure
your hands and the
materials used are clean
and free of grease or oil.
Change supply rolls. If that
fixes the problem, request
new supply rolls. If it does
not, adjust the supply
advance. See Chapter
Contact your service
representative.
6-13
#
5.
2.
#
5.