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DataCard ImageCard User Manual

DataCard ImageCard User Manual

Magna class printer
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User's Guide for the
Magna™ Class Printer
ImageCard® and
UltraGrafix™ Series
May 2000
Part No. 539043-001

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  • Page 1 User’s Guide for the Magna™ Class Printer ImageCard® and UltraGrafix™ Series May 2000 Part No. 539043-001...

  • Page 2: Trademark Acknowledgments

    Minnetonka, MN 55343-9015 www.datacard.com 952.933.0333 Fax: 952.935.2314 © 1999-2000 Datacard Corporation. All rights reserved. Printed in the United States of America. User’s Guide for the Magna™ Class Printer “Safety and compliance” on page A-1 for detailed regulatory compliance information. A-1.

  • Page 3: Table Of Contents

    About the Magna Class printer ....1-2 Printer models ......1-3 Printer features .
  • Page 4 Requirements for local printer sharing ..5-7 Printer and PC setup ..... . 5-8 Setting up printing over the network .
  • Page 5 Cleaning supplies ......B-9 Printer cleaning card ..... . B-9 Duplex/overlay cleaning card .
  • Page 6 NTT character set ......D-2 Magnetic Stripe settings used by the Magna Class printer ....D-3 User’s Guide for the Magna™ Class Printer...

  • Page 7: Declaration Of Conformity

    Declaration of conformity...
  • Page 9 • How information about optional features is identified in this manual • Specifications for the PC used with the printer and the software that runs on the PC User’s Guide for the Magna™ Class Printer...

  • Page 10: Chapter 1: Overview

    The driver keeps track of the progress of the card in the printer, and sends data for the next card as soon as the printer is ready and the data is available.

  • Page 11: Printer Models

    Overview “PC and software specifications” on page 1-10 information about the printer driver and the PC on which it runs. Printer models Several models of the printer are available. A printer can be ordered with the following optional modules: •...
  • Page 12 To optimize monochrome printing, use a monochrome printhead cartridge. Figure 1-2 The ImageCard and UltraGrafix printers have the same appearance. Figure 1-2: M and M2 models of the Magna Class printer Figure 1-3: ML and M2L models of the Magna Class Printer Figure 1-3 The ImageCard and UltraGrafix printers have the same appearance.

  • Page 13: Printer Features

    Overview The ML and M2L models of the printer include the overlay module which applies a durable polyester patch (overlay) to one or both sides of the personalized card. You can select the type and thickness of the overlay to use.
  • Page 14 It also lessens the sound from the printer. Overlay module The overlay module is part of all ML and M2L printer models. The overlay module applies a die-cut polyester patch to one or both sides of the card after it has been personalized. You can choose the DuraGard™...

  • Page 15: Inside The Printer

    The status light indicates that the printer is processing data, ready to receive data, or in an error condition. • When the status light is steady green, the printer is on and ready to print cards. • When the status light blinks green, the printer is receiving data from the PC, is printing, or is paused.
  • Page 16 Swing arm The swing arm opens to give you access to the printhead cartridge and print ribbon cartridge. Push down on the left (curved) end of the swing arm to open it. User’s Guide for the Magna™ Class Printer Overview...

  • Page 17: Back Of The Printer

    Contact smart card serial port Find the following on the back of the printer: ECP parallel port Use the ECP parallel port to connect the printer's interface cable to the PC. Power button Use the power button to power on or power off the printer.

  • Page 18: How Options Are Identified In This Manual

    The icons for each option are: When you see the icon for an option, use the section or follow the step if you have the option installed in your printer. If your printer does not have the option, you can ignore the section or step.
  • Page 19 Have one of the following operating systems: – – The Windows 98 printer driver is designed to work on Windows 98 or Windows 98 Second Edition. The printer driver can be installed and used on Windows 95; however it is possible that some unexpected results could occur.

  • Page 20: Chapter 2: Getting Started

    Do not block the back, left- and right-side air vents on the Magna Class printer. • Place the Magna Class printer on a stable platform; keep it off the floor. • Place the Magna Class printer away from direct sunlight.

  • Page 21: Selecting The Site

    • Single phase, 3-wire grounded receptacle only The maximum input current for the Magna Class printer is 3 amps at 100 VAC applied. Physical requirements The Magna Class printer requires an environment that accommodates its physical dimensions and weight.
  • Page 22 Getting started The surface holding the printer might also need to bear the weight of other equipment such as a PC and camera. The dimensions are: • Width of 26.75 inches (67.9 cm) for M and M2 models • Width of 34.75 inches (88.3 cm) for ML and M2L models •...

  • Page 23: Environmental Requirements

    13.25 inches (31.1cm) • 6 inches (15.3 cm) on the left end of the printer and 2 inches (5.1 cm) on the right (output) end to remove the card cartridge and card output stacker. The overall width needed for the M and M2 models is 34.75 inches (88.3 cm) and the overall width for ML...

  • Page 24: Unpacking The Printer

    Storage temperature range: 0° F to 100° F (-17.8° C to 37.8° C) Unpacking the printer Follow these steps to unpack the printer. Be sure to select a location that meets the site requriements for the Magna Class printer. See “Selecting the site”...
  • Page 25 If the end of the packing material comes out of the box, slide it off the end of the printer and place the entire printer on a counter or other solid surface. Save all packing material, including the plastic bag, shipping carton, shipping cushions, and accessories box.
  • Page 26 Figure 2-4: Place the card output stacker on the printer Place the card output stacker on the right end of the printer (Figure 10 Make sure the card cartridge is securely seated in the printer. If needed, move it gently to seat it. 11 Remove the printhead packing tape.
  • Page 27 Figure 2-5: Move the top cover support down Lift an edge of the packing tape and pull it off the swing arm and chassis (Figure 2-6). Discard the tape. Figure 2-6: Remove the printhead packing tape User’s Guide for the Magna™ Class Printer...

  • Page 28: Who To Call For Assistance

    If any contents of the box are missing, contact your distributor or reseller. If you purchased your printer directly from Datacard, contact Datacard. Make sure you have the serial number, located on the bottom of the printer, when you call.
  • Page 29 2-10 If your printer has a smart card module, the ports to use correspond to the module installed: – – – If the printer includes a smart card module, the printer’s smart card serial port is connected to the PC using a smart card serial cable.

  • Page 30: Loading Cards

    Loading cards Load cards when beginning work or when the card cartridge is low on cards or empty. You can load cards when the printer power is on or off. You can also load cards while the printer is printing.
  • Page 31 (see card design requires a different orientation, position the magnetic stripe up and toward the front of the printer. For smart cards, position the card so the chip is up and toward the right side of the printer.
  • Page 32 Getting started Replace the card cartridge into the card cartridge cavity. Push the bottom of the card cartridge toward the printer until it clicks into place (see User’s Guide for the Magna™ Class Printer Magnetic Stripes Figure 2-10: Load cards into the card cartridge Figure 2-11.).

  • Page 33: Loading The Print Ribbon

    2-14 Loading the print ribbon The printer uses print ribbon with color panels, continuous color, or color and topcoat. To order new ribbon, contact your service provider. “Supplies and cards” on page B-1 Remove the print ribbon cartridge Lift the top cover, and then move the support down so it rests on...

  • Page 34: Load The Print Ribbon

    Grasp the ribbon cartridge handle, and lift up to remove the ribbon cartridge (see Load the print ribbon If used print ribbon is in the printer, remove the used ribbon and used ribbon spool from the ribbon cartridge shafts. The print ribbon has a negative image of the information printed on the card.
  • Page 35 If you are installing the print ribbon for the first time be sure to print a printer test card after installing the printer driver. (See “Making and evaluating test cards” on page 2-29 information.)

  • Page 36: Loading The Overlay Material

    Set the print ribbon type or select autodetect. See printer settings and data” on page 3-1 Loading the overlay material If the optional overlay module is installed, the printer uses overlay material. To order more overlay material, contact your service provider. See information.

  • Page 37: Loading Overlay In The Cartridge

    Pull the overlay cartridge out until the cartridge is out of the printer (step 3 in Loading overlay in the cartridge After removing the overlay cartridge from the printer, remove the used overlay material and load new overlay material. Load overlay in the cartridge Place the overlay cartridge upside down on a level surface, such as a table, with the wide side away from you.
  • Page 38 (step 3 in will wind counterclockwise 11 Press the label onto the take-up spool to secure the supply material, as shown (step 4 in User’s Guide for the Magna™ Class Printer Figure 2-18). Make sure the ribs inside the spool align Figure...

  • Page 39: Replacing The Overlay Cartridge

    12 Pick up the overlay cartridge and turn it over. Turn the overlay take-up knob clockwise material. The overlay cartridge is ready to be replaced in the printer. Replacing the overlay cartridge When replacing the overlay cartridge, begin with the top cover open.

  • Page 40: Verify The Debower Position

    Hold the back of the printer and push firmly on the overlay cartridge to seat it in the printer. If the cartridge becomes stuck part of the way into the station, turn the supply and take-up knobs clockwise spindle ribs fit between the spool ribs.
  • Page 41 The overlay module is HOT to the touch and remains HOT for up to 30 minutes after the printer is powered off. Pull out the handle for the debower and move it to the desired position for the card type.

  • Page 42: Powering On The System

    To close the cover, lift the top slightly. Move the support up so it is parallel with the hinges, as shown in If you are setting up the printer, check the bow on the test card when you make it. If you are returning to this procedure after running the printer with other cards, make several test or sample cards to be sure the setting produces the desired result.

  • Page 43: Power On The Printer

    10 minutes to heat up from room temperature before printing a card. If a card was sent to print before the overlay module has heated up, the printer will pick the card but will not print or apply overlay until the overlay module has heated up.

  • Page 44: Installing The Printer Driver

    If the PC does not have a CD-ROM drive, request installation diskettes from your service provider. You also can download the printer driver from the Datacard Web site, at www.datacard.com. If you have installed the printer driver and want to update to the...

  • Page 45: Install The Printer Driver

    Make sure the printer is connected to the PC. Press the Power button on the printer to power on the printer. For Windows NT, make sure you are logged in as the Administrator when you install the printer driver.
  • Page 46 Getting started Use the default name for the printer or enter a name of your choice. The installation program displays a question asking whether you would like to view the Release Notes. Click Yes to open the Release Notes in WordPad and view more information about this driver.

  • Page 47: Setup Tips

    ECP parallel port of the PC. • If the PC has more than one parallel port, the port to which the printer is assigned is the same as the port to which it is connected. • The parallel port is configured as an ECP parallel port in the PC’s BIOS.

  • Page 48: Making And Evaluating Test Cards

    Follow these steps to make printer test cards on both the Windows NT 4.0 and Windows 98 operating systems. Make a Printer test card The Magna Class printer does not need to be connected to a PC to print this type of test card. Power off the Magna Class printer.
  • Page 49 2-30 Getting started Allow 30 to 60 seconds for the printer to begin printing the test card. The status light will flash green while the Magna Class printer is processing the data. Figure 2-23: Press the Power button (2) while pressing and...

  • Page 50: Printer Test Card

    Getting started Printer test card The printer test card is designed to perform most of the functions available in the printer. Check the following: • The test card has the pattern shown on the front of the card. The back of the card is unprinted.
  • Page 51 The tracks available depend on the type of module installed. • If an overlay station is installed in the printer and enabled, overlay is applied to the front of the card. If you are not satisfied with the appearance of the test card, see “Troubleshooting”...
  • Page 52 Figure 2-26: Windows test page, landscape orientation The Windows test page is generated by Microsoft Windows. The small size of the card, compared to printer paper, means that some of the text is not printed on the card. User’s Guide for the Magna™ Class Printer Microsoft &RQJUDWXODW...

  • Page 53: Chapter 3: Using The Printer

    As you use the printer, you might change the card design and need to change settings to reflect that, or you might need to view settings or data about the printer. If you use a card creation application specifically designed to create cards, that application might include card settings that override driver settings.

  • Page 54: Use The Properties Dialog Box

    Use the Properties dialog box Make sure the printer power is on and the printer is connected to the Select Start from the Windows NT taskbar. From the Windows NT Start menu, select Settings and then Printers.

  • Page 55: Use The Default Document Properties Dialog Box

    If you change the port, reboot the PC and power cycle the printer. Use the Default Document Properties dialog box Make sure the printer power is on and the printer is connected to the Select Start from the Windows NT taskbar.
  • Page 56 If the selections you want to use are not available (are grayed out), make sure the feature is available in the printer. Also make sure that the printer is powered on and connected to the PC and resume the Status Monitor. See dialog box”...

  • Page 57: Settings And Data For Windows 98

    Use the Properties dialog box Make sure the printer power is on and the printer is connected to the Select Start from the Windows taskbar. From the Windows Start menu, select Settings and then Printers.
  • Page 58 Ribbon Type and Topcoat Pattern. To view help for settings, click on the What's This help button If you make changes or if you have just installed the printer driver, click Apply to save the settings. Click OK to close the dialog box.

  • Page 59: Using The Status Monitor

    Using the printer Using the Status Monitor The Status Monitor tracks communication between the Magna Class printer and its printer driver. The Status Monitor icon shows the state of communication between them, listed in Table 3-4. Icon User’s Guide for the Magna™ Class Printer...

  • Page 60: Opening And Using The Status Dialog Box

    • Start or quit diagnostics • Start or quit advanced setup Open the Status dialog box • Double-click on the Magna Class Status Monitor icon. The Status dialog box appears. Using the printer User’s Guide for the Magna™ Class Printer...

  • Page 61: Viewing Status Monitor Information

    The lower half of the dialog box shows the driver version number. Exiting the Status Monitor Exiting the Status Monitor stops the Status Monitor (program) and closes the Status dialog box. User’s Guide for the Magna™ Class Printer Figure 3-5: Status dialog box...

  • Page 62: Starting Or Quitting Diagnostics

    Starting or quitting diagnostics The Start Diagnostics button on the Status dialog box changes the Magna Class printer driver from printing mode to diagnostics mode. When you select this button, a message appears informing you that printing of cards will stop in diagnostics mode.

  • Page 63: Making Cards

    The printer driver receives data for each card, prepares the card for printing, and sends each card to the printer in the order received. The printer driver keeps cards in a queue if the printer is busy. Print from a PC application Select the printer settings that correspond to the cards to print.
  • Page 64 – – – – In the application, select the Magna Class printer as the current printer. Using the application's page setup feature, set the paper size to CR80 Card 2.13" x 3.38." Set all the margins to the same value as the driver.

  • Page 65: Removing Cards

    You can remove cards when the printer power is on or off. You can remove cards while the printer is printing. Completed and rejected cards are removed in the same way.

  • Page 66: Responding To Messages

    Responding to messages The Magna Class printer provides information to the printer driver about the status of cards being processed. If the printer is not able to process and print a card, the printer driver displays a message on the PC in response to this situation.
  • Page 67 Service is required if an error such as the following occurs. If the Magna Class printer driver displays a message that begins with “Service required,” contact your service representative for assistance. Do not attempt to fix the error without the assistance of your service representative because you might damage the printer.

  • Page 68: Shutting Down The System

    – Shutting down the system Shut down the Magna Class printer and the PC to which it is attached when you are done making cards for the day or will be away from the system for an extended period of time. The printer and PC can be left on during lunch time and other short breaks.
  • Page 69 Using the printer Figure 3-9: Press the power button to power off the printer Follow your policy to secure unprinted card stock, supplies, and printed cards. Close PC applications and power off other equipment (including the PC) following the procedure established.

  • Page 70: Chapter 4: Maintaining The Printer

    A monochrome ribbon is used • The printer is operated in a relatively dirty environment You can run a printer cleaning card at any time, whether or not you have been prompted. See information about ordering the printer cleaning card.
  • Page 71 Start a cleaning cycle by doing one of the following: – – The printer cleaning card is ejected on the left side of the printer, under the card cartridge. Discard the used printer cleaning card. Replace the card cartridge. Push the bottom of the card cartridge until it clicks into place.

  • Page 72: Using The Duplex/Overlay Cleaning Card

    Using the duplex/overlay cleaning card If the model of your printer is M2, ML or M2L, use the duplex/overlay cleaning card to maintain card quality and reduce the likelihood of jammed cards in the duplex and/or overlay modules.
  • Page 73 Click the Duplex/Overlay button in the Clean area. The name of the button changes to match the options installed in the printer. For example, if the printer has a duplex module but not an overlay module, the button is the Duplex button.

  • Page 74: Using The Magnetic Stripe Cleaning Card

    Run the magnetic stripe cleaning card Insert a magnetic stripe cleaning card into the exception card slot. Make sure the arrow is on top and pointing into the printer. (You can also remove the card cartridge and place the cleaning card on the card input rollers.)

  • Page 75: Cleaning The Printhead

    The fibers from the cotton can stick to the printhead. Clean the printhead Power off the printer, and disconnect it from the power source. Press down on the swing arm. The push latch will release the swing arm. Lift the swing arm until it is fully open.

  • Page 76: Cleaning The Supply Tracker

    Clean the supply tracker weekly or when needed. Use a printer cleaning card to clean the supply tracker. You can also use a duplex/overlay cleaning card; however, it is more difficult to clean the full width of the supply tracker.
  • Page 77 Oils from the skin can cause the supply tracker to slip or can affect card quality. If you just used a printer cleaning card in the printer, you can use that card to complete this procedure. If you have not run a printer cleaning card, remove the protective paper from one side of the card.

  • Page 78: Cleaning The Overlay Heated Roller

    Clean the heated roller Power off the Magna Class printer. The heated roller in the overlay module operates at 400° F or 200° C. Wait 30 minutes or until the heated roller area is cool.
  • Page 79 Close the cover by lifting the top slightly. Move the cover support up so it is parallel with the hinges. Close the cover of the printer. Power on the printer to resume card production. Repeat if needed.

  • Page 80: Replacing The Printhead Cartridge

    Maintaining the printer Replacing the printhead cartridge The Magna Class printer uses an operator-replaceable printhead cartridge. For more information about printhead cartridges, see “Supplies and cards” on page Remove the printhead cartridge Do not touch the printing edge of the printhead cartridge. If you do, clean it using the cleaning pen, as described earlier in this chapter.

  • Page 81: Replace The Printhead Cartridge

    4-11). Make sure the locking tabs are in place. Figure 4-12). Figure 4-12). 4-12) and pivot the printhead cartridge down toward the Figure 4-12). 4-12). Release the latch lever when the printhead User’s Guide for the Magna™ Class Printer Maintaining the printer 4-11).
  • Page 82 11 Print a card to verify the quality of printing. You can print a Windows test page or a card using your card creation application. If card quality is still inadequate, see page User’s Guide for the Magna™ Class Printer Figure 4-12: Replace the printhead cartridge 6-1. 4-13...

  • Page 83: Chapter 5: Advanced Information

    You can obtain the current printer driver from your reseller or service provider. You also can download the driver from the Datacard web site, at www.datacard.com. Go to the resource center, find the printer driver selection, and follow the directions provided.

  • Page 84: Remove The Existing Printer Driver

    Windows 98. The Magna Class printer driver cannot be used on a PC that also has an Express Class, Select Class, or ImageCard IV printer installed on it. Delete the other printer driver, following the instructions that came with the driver, before installing the Magna Class printer driver.
  • Page 85 If the PC operating system is Windows NT 4.0, use the printer driver only with a PC running Windows NT 4.0 with Service Pack 5 or 6. The Magna Class printer driver is not supported for PCs with Alpha, MIPS, or PowerPC processors.
  • Page 86 The Description box contains additional information about each driver and the printers that it supports. Click Next when you have selected the driver. Use the default name for the printer or enter the same name you used previously. •...
  • Page 87 Close the Release Notes when you have viewed the information. 10 Select the port to which the printer is connected and click Next. 11 Select whether this printer should be the default printer. The small page size for cards might cause unexpected results with some applications if the printer is the default.
  • Page 88 With the printer Properties dialog box open, select the General tab. Make sure the printer is connected to the parallel port and is powered on. Click the Print Test Page button. Windows prepares a test page and the driver sends part of it to the printer.

  • Page 89: Network Printing

    (clients) can print to the shared printer over the network. Up to 10 client PCs can share the printer at one time. Users at client PCs do not have the same level of access to the printer driver as a user at the local PC.

  • Page 90: Printer And Pc Setup

    Network: A network must be set up and working before you begin. This document does not address network setup or requirements. Host PC: The host PC has the printer attached to its parallel port. It must be connected to the network. For Windows NT, you need to set up users and access.

  • Page 91: Installing The Printer Driver On The Client Pc

    Installing the printer driver on the client PC If an Express Class, Select Class, or ImageCard IV printer driver is installed on the client PC, delete the printer driver and reboot the PC. Install the printer driver on the client PC Make sure that the printer and driver on the host PC are working properly before beginning this task.

  • Page 92: Perform Management Tasks At The Host Pc

    In the Printers window, double-click the Add Printers icon. In the Add Printers wizard, select the following choices: You can use printer sharing on the host PC to print to a Magna Class printer attached to another PC. Both printers must be Magna Class printers and both printers must have different names.
  • Page 93 Windows help for information on using Print Manager. • See and respond to messages. If the printer is not able to process and print a card, the printer driver displays a message on the host PC. You can see the message and view help, which guides you in resolving the situation.

  • Page 94: Using The Printer From The Client Pc

    Run the firmware update utility. The host PC displays a prompt when you need to run the firmware update utility. The utility works only from a PC with the printer connected to its parallel port. Using the printer from the client PC...

  • Page 95: Changing The Type Of Print Ribbon

    On Windows NT, view Print Manager to see printer messages from the host PC. The card job remains in the print queue until it is sent to the printer. You can expand the Status column in the Print Manager dialog box to see the messages.

  • Page 96: Change The Card Design

    • If you use a YMCK or YMCKT ribbon and you want to use a panel set for each side of the card, you can power cycle the printer and keep the “Always Autodetect” setting. •...
  • Page 97 (In the following process, you would begin with step 3.) If you use the scratch-off ribbon and have one printer, you must print each card twice, first to personalize the cards, second to print the scratch-off material. Plan to use a batch process, first personalizing cards and then printing with the scratch-off ribbon.

  • Page 98: Change The Printhead

    The method of creating an image with color ribbon is slightly different from the method of creating an image with a monochrome ribbon. Datacard provides two printheads to support the needs of the two printing methods. To achieve complete coverage without causing wrinkles or other printing problems, use the correct printhead for the type of ribbon you use.

  • Page 99: Print Sample Cards

    When to change what This section provides some representative examples of changes you might make and the changes required for the printer. Change Add color printing to the back of a card with color on the front User’s Guide for the Magna™...

  • Page 100: Changing Operational Settings

    For detailed information about how to change each setting, see Help for the appropriate dialog box. You must use the PC to which the printer is connected to change operational settings. You cannot change operational settings using a PC connected through a network.
  • Page 101 Advanced Setup feature of the Status Monitor. Use the factory settings unless you change the type of material. When you select a material type, default values for the material are sent to the printer and factory values are erased. •...
  • Page 102 Operational settings should be changed only by someone familiar with the operation of the printer and with Windows. Allow enough time to perform all steps of the procedures to achieve the card quality desired.

  • Page 103: Chapter 6: Troubleshooting

    This chapter explains how to troubleshoot the Magna Class printer and how to obtain service. It explains: • What to do if you think the printer is not working • Problems you might see in the appearance of cards •...

  • Page 104: Problems With Card Appearance

    Make a printer test card, following the steps in test card” on page If the printer does not make a test card, the printer is likely not working properly. Print a Windows test page, following the steps in Windows test page” on page If the Windows test page does not print as expected, the printer driver is likely not set or operating properly.

  • Page 105: Print Station

    Part of the printed card is blank. Obtain guidance from service before performing this task. User’s Guide for the Magna™ Class Printer Table 6-2 describe problems that can originate in the Possible causes The printhead might be dirty or damaged.
  • Page 106 User’s Guide for the Magna™ Class Printer Troubleshooting Solutions Use a printer cleaning card. See Chapter Fan cards before inserting them in the card cartridge. Obtain and use Datacard- recommended print ribbon. See Appendix Change the ribbon panel length. See Chapter Remove and replace the ribbon.
  • Page 107 Card is printed upside down (the image is rotated 180 degrees). Obtain guidance from service before performing this task. User’s Guide for the Magna™ Class Printer Possible causes The image capture system needs adjustment. The rollers may be dirty.
  • Page 108 The rollers might be dirty. A signature panel is located on the other side of the card. User’s Guide for the Magna™ Class Printer Troubleshooting Solutions See the information for the image capture system. Change the print ribbon and then print a test card.
  • Page 109 (woodgrain). The printed card shows lighter or darker bands across the width. Obtain guidance from service before performing this task. User’s Guide for the Magna™ Class Printer Possible causes The card is scratched or the card surface is uneven. The rollers might be dirty.

  • Page 110: Topcoat Applied Using The Print Ribbon

    The printhead is not aligned correctly. Possible causes The inside of the printer might be dirty. Supplies were mishandled. User’s Guide for the Magna™ Class Printer Troubleshooting Solutions Lower the printhead intensity setting for color printing. See Chapter Contact your service representative.
  • Page 111 A short edge of the topcoat does not stick to the card. Obtain guidance from service before performing this task. User’s Guide for the Magna™ Class Printer Possible causes The printhead intensity is too low. The printhead is not aligned correctly.
  • Page 112 Possible causes The topcoat panel of print ribbon is wrinkling because the intensity setting is too high. The printhead is not aligned correctly User’s Guide for the Magna™ Class Printer Troubleshooting Solutions Lower the printhead intensity setting for topcoat. See Chapter Contact your service representative.

  • Page 113: Optional Overlay Station

    Cards are bowed (curved) too much. Overlay patch comes off the card when it is flexed. Obtain guidance from service before performing this task. User’s Guide for the Magna™ Class Printer Possible causes Temperature is too high. The overlay station needs fine tuning.
  • Page 114 Supply material is wound loosely on supply roll, possibly because of hand winding. The guide bars in the cartridge are bent or misaligned. User’s Guide for the Magna™ Class Printer Troubleshooting Solutions Load the supply roll correctly. See Chapter Remove used supply from the take-up spool.
  • Page 115 Overlay patch is off the leading edge of the card. -DQH 'RH V Obtain guidance from service before performing this task. User’s Guide for the Magna™ Class Printer Possible causes There was slack in the supply material. The supply roll and machine settings do not match.
  • Page 116 See Chapter Clean the heated roller. See Chapter Store supplies in a clean environment. Keep supplies in packaging until loaded in the cartridge. Obtain and use Datacard- recommended supplies. Move the printer to a clean environment or clean the environment.

  • Page 117: Obtaining Service

    Before you call for service, make sure you have the information recorded during troubleshooting, as described on make sure you have the serial number of the printer. It is located on a label on the bottom of the printer. Obtain guidance from service before performing this task.

  • Page 118: When To Obtain Service

    Packing the printer for shipping When service requests that you return the printer to a service center for repair, pack the printer for shipping. You might also need to pack the printer to send it to another location. Pack the printer Turn off power to the printer.
  • Page 119 Troubleshooting Remove the card output stacker from the printer and place it in the accessories box (step 1 in Place the foam shipping support in the printer carton. 10 Place the plastic bag around the printer and close it. 11 Place the protective box for your printer model: –...
  • Page 120 CD, the cleaning pen, the warranty, and the declaration of conformity in the accessories box. 14 Fold the top shipping support over the top of the printer (step 5 in Figure 6-4 Figure 6-5: Pack an ML or M2L printer for shipping Service might ask you to ship cards or additional samples of your current supplies.

  • Page 121: Safety And Compliance

    édicté par le ministère des Communications du Canada. Notice for Europe We hereby certify that the Datacard® Magna™ Class photo ID printer complies with EMC Directive 89/336/EEC.This printer conforms to Class A of EN 55022. Operation of this equipment in a residential environment may possibly cause interference.

  • Page 122: Notice To Users Of Printers Equipped With Contactless Smart Card Coupler

    Contactless Smart Card Coupler The contactless smart card coupler emits radio-frequency waves and must be used as installed and recommended by Datacard, the printer manufacturer. You may not modify the coupler or how it is used without the written permission of Datacard. You may not operate the printer after modifying the coupler or its method of operation.

  • Page 123: Safe Environment

    Acknowledgments Microsoft, Windows NT, and Windows are trademarks or registered trademarks of Microsoft Corporation. Datacard, ImageCard, Express, Select, Magna, and DuraGard are trademarks or registered trademarks of Datacard Corporation. All other trademarks are the property of their respective owners. User’s Guide for the Magna™ Class Printer...

  • Page 124: S Upplies And Cards

    Magna™ printer and how to store them. Use Datacard-recommended supplies in the Magna Class printer. Print ribbons Use Datacard-recommended print ribbons in the Magna Class printer. You can use the following print ribbons: User’s Guide for the Magna™ Class Printer...
  • Page 125 Three colors, true black, topcoat, true black, and topcoat 597568-101 Dye-diffusion black ribbon Tonal Overlay required. †. Contact your Datacard representative for availablilty. One panel set Colors prints: Full-color Front side of card Full-color One side of card front–three colors;...
  • Page 126 K scratch- 548237-001 Continuous scratch-off panel Print ribbon is larger than printer capacity. Remove 7 yards (6.5 m) of ribbon before loading this roll in the printer. †. Set ribbon type to K; do not use the Always Autodetect setting.

  • Page 127: Overlay Material

    If you change the type of ribbon you use, be sure to make the appropriate changes to the Magna Class printer driver. See “Changing the type of print ribbon” on page Overlay material Use Datacard's DuraGard™ overlay material in the Magna Class printer. The following describes the overlay materials you can use: Name...

  • Page 128: Supply Roll Storage

    Datacard recommends that overlay patches not be applied over magnetic stripes or signature panels. Overlay can be applied to contactless (RF) smart cards. Supply roll storage Follow these guidelines when storing supply rolls: • The print ribbon and overlay supply rolls maintain their quality for about a year.

  • Page 129: Card Size

    Cards with a smart card chip on the top of the card. Depending on the module installed in the printer, contact-type, contactless, or both types of smart card chips can be programmed. Embossed cards cannot be printed with the Magna Class printer. 3.37 inches 85.60 mm 2.125 inches...

  • Page 130: Pre-Punched Cards

    New cards preferred The Magna Class printer is designed to print on new card stock. If you print on cards twice, be careful to avoid getting dirt, fingerprints, or other contamination on cards before the second printing. Printing on cards that have been issued might introduce substances that interfere with card printing or damage the printer.

  • Page 131: Card Handling

    Cards should be at room temperature when they are installed in the printer and used. If cards are stored in a cooler environment than the printer, allow them to reach room temperature before using. User’s Guide for the Magna™ Class Printer...

  • Page 132: Cleaning Supplies

    5 to 100 cards. You can set this interval. See with printer settings and data” on page Printer cleaning cards are sold in packages of 10. The package part number is 557297-001. If the printer does not have a magnetic stripe module, you can use cleaning card part number 548714-001.

  • Page 133: Magnetic Stripe Cleaning Card

    The Magna Class printer drivers are updated from time to time to provide optimal functionality. You can obtain the most recent printer driver for the PC operating system you use from the Datacard Web site at www.datacard.com. You also can request the newest release of the printer driver on CD-ROM.

  • Page 134: Printer Components

    Printer components The Magna Class printer has a replaceable printhead. In addition, you can order additional or replacement parts for the printer. This section describes the printer parts you can order. Printhead cartridge The Magna Class printer has a replaceable printhead. The printhead is subject to wear and has a direct impact on print quality.

  • Page 135: Interface Cable

    B-12 Interface cable The Magna Class printer uses an interface cable (part number 806797-001) to connect the port on the printer to the ECP parallel port on the PC. The interface cable must be a shielded, Type C, IEEE 1284 parallel port cable, up to 2 meters long, maximum.

  • Page 136: Smart Card Serial Cable

    Smart card serial cable If the Magna Class printer has one or more smart card modules, it uses the smart card serial cable to connect the smart card port and the PC. The smart card serial cable is part number 805815-001.

  • Page 137: Card Cartridge

    B-14 Card cartridge The card cartridge is part number 555540-003. Card output stacker The card output stacker part number is 548064-001. Figure B-9: Card cartridge Figure B-10: Card output stacker User’s Guide for the Magna™ Class Printer...

  • Page 138: Overlay Cartridge

    The fuse, located in the power receptacle, is part number 804960- 017. The power receptacle fuse is a 2.5 amp., slow blow fuse. User’s Guide for the Magna™ Class Printer Figure 6-8: Overlay cartridge Figure B-11: Power receptacle fuse B-15...

  • Page 139: Related Publications

    SmartDriver API Software Developer's Manual, Part Number 526720-001 This manual is part of the Software Developer's Kit and provides information to programmers who are developing applications to print to Datacard printers, including the Magna Class printer. • Magna Class Maintenance Manual, Part Number 539058-001 This CD provides information to service providers who maintain or repair the Magna Class printer.

  • Page 140: Pc Settings For All Operating Systems

    This appendix includes a section for settings that are handled the same way in all operating systems and also includes sections for each PC operating system supported by the printer driver. PC settings for all operating systems This section describes how to configure the ECP parallel port.
  • Page 141 Click the + next to Ports (COM and LPT) to display the port entries. Usually the second installed port is LPT2. Click Printer Port (LPT2), or other entry for the installed port, and then select the Properties button. The Printer Port (LPT2) Properties dialog box appears.
  • Page 142 • The Conflicting device list should show No conflicts. • If you are using a DMA channel for the second printer, the Resources settings list should show Direct Memory Access and its channel setting. Figure C-1: Printer Port (LPT) Properties dialog box If the Resources tab shows conflicts, select another configuration or change the settings for the port, following port instructions.

  • Page 143: Pc Settings For Windows

    • Setting serial port values Setting port values Port values include the port to which the printer is assigned, the communication mode for the port, and printer spooling. Set port values for Windows NT 4.0 From the Windows NT taskbar select Start, then Settings, and then Printers.

  • Page 144: Setting Printer Permissions

    Select the Add button to open the Add Users and Groups dialog box. Select the Show Users button. Select the name of the user (or group) to add to the printer and click the Add button. From the Type of Access list, select the access: –...

  • Page 145: Setting A Smart Card Serial Port-Windows Nt

    If you use a smart card application, you connect the PC to the serial port on the Magna Class printer. The PC should be set to match the printer serial port settings. This section describes how to set the PC serial port in the Windows NT 4.0 operating system.

  • Page 146: Pc Settings For Windows 98

    Setting port values User’s Guide for the Magna™ Class Printer If the PC has more than one serial port, make sure you view the settings for the serial port to which the printer is attached. Figure C-3: Settings dialog box Value...

  • Page 147: Setting Port Values

    • Setting serial port values Setting port values Port values include the port to which the printer is assigned, the communication mode for the port, and printer spooling. Verify port assignment and settings From the Windows taskbar select Start, then Settings, and then Printers.

  • Page 148: Setting A Smart Card Serial Port-Windows 98

    If you use a smart card application, you connect the PC to the serial port on the Magna Class printer. The PC should be set to match the printer serial port settings. This section describes how to set the PC serial port.
  • Page 149 Select the Properties button to display the port settings. C-4). If the PC has more than one serial port, make sure you view the settings for the serial port to which the printer is attached. User’s Guide for the Magna™ Class Printer...
  • Page 150 Bits per second Data bits Parity Stop bits Flow control When the settings are correct, click OK to save settings and close the dialog box. User’s Guide for the Magna™ Class Printer Figure C-5: Settings dialog box Value 9600 None None C-11...

  • Page 151: M Agnetic Stripe Encoding

    This appendix also describes the specifications for each track. IATA, ABA, and TTS character sets The IAT encoding format selection for the Magna Class printer encodes IATA data on track 1, ABA data on track 2, and TTS data on track 3.

  • Page 152: Ntt Character Set

    ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } ~ and the following Japanese-language special characters: (Japanese Windows NT required.) The 55 Katakana characters include the following 45 Katakana characters: and the following 10 Katakana characters: User’s Guide for the Magna™ Class Printer...

  • Page 153: Magnetic Stripe Settings Used By The Magna Class Printer

    Data bits per character Maximum number of encodable characters (not including start and end sentinel or LRC) Encoding direction Start sentinel adjustment User’s Guide for the Magna™ Class Printer IATA % (37) ; (59) ; (59) ? (63) ? (63)
  • Page 154 4-3 magnetic stripe cleaning card B-10 magnetic stripe module 4-5 overlay cleaning cards B-9 overlay heated roller 4-9 overlay roller cleaning stick B-10 pen B-10 printer 4-1 printer cleaning card B-9 printhead 4-6 User’s Guide for the Magna™ Class Printer...
  • Page 155 5-18 printing intensity 5-19 completed cards removing 3-13 cord interface cable 2-9, B-12 power 2-11, B-12 serial cable 2-10, B-13 Datacard Web site download printer driver 5-1 debower 2-22 Default Document Properties dialog 3-4 delete printer driver 5-1 diagnostics...
  • Page 156 2-9 printer 2-9 service 2-10 smart card serial 2-10, C-6, C-9 position of overlay 5-20 position of printing 5-19 power button 1-9, 2-24, 2-29 cord 2-11, B-12 receptacle 1-9 turn printer on 2-23 User’s Guide for the Magna™ Class Printer...
  • Page 157 5-19 problem 3-14 save values 5-18 sharing 5-7 status monitor 3-8 test card 2-31 troubleshooting 6-2 User’s Guide for the Magna™ Class Printer values 5-18 printer driver about 1-2 card creation application 3-1, 3-11 CD-ROM B-10 change settings 3-1...
  • Page 158 2-1 printhead cartridge B-11 supplies 2-2 storing supplies 2-2 supplies authorized B-1 print ribbon, See print ribbon 2-14 storage B-5 storing B-5 supply tracker cleaning 4-7, 4-8 swing arm 1-8 switch, power 1-9 User’s Guide for the Magna™ Class Printer...
  • Page 159 5-18 printing intensity 5-19 troubleshooting print quality 6-2 printer 6-2 User’s Guide for the Magna™ Class Printer download printer driver 5-1 weight 2-2 who to call for assistance 2-9 Windows installing the printer driver 2-25 permissions 5-5, C-5...

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Ultragrafix 285Ultragrafix 800Ultragrafix series

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