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DataCard magna User Manual

Photo id printer
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User's Guide for
Magna™ Printers
ImageCard® Color Printers
UltraGrafix® Monochrome Printers
May 2003
Part No. 539177-101

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Summary of Contents for DataCard magna

  • Page 1 User’s Guide for Magna™ Printers ImageCard® Color Printers UltraGrafix® Monochrome Printers May 2003 Part No. 539177-101...

  • Page 2: Trademark Acknowledgments

    Ap B, Ap D information, and smart card information. Datacard 11111 Bren Road West Minnetonka, MN 55343-9015 www.datacard.com 952.933.1223 Fax: 952.933.7971 © 1999-2003 Datacard Corporation. All rights reserved. Printed in the United States of America. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 3: Table Of Contents

    Audience ........1-2 About the Magna printer ......1-2 Printer models .
  • Page 4 Changing optional settings ......7-21 Setting printer permissions ..... . . 7-22 User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 5 Optional security lock ......B-19 Related publications ......B-19 User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 6 NTT character set ....... . . D-7 Magnetic Stripe settings used by the Magna printer ..D-8 Index .
  • Page 7 The purpose of this manual • Who should use this manual • The Datacard® Magna™ Platinum™ Series photo ID printer, including a description of the printer, the models available, and their components • How information about optional features is identified in this manual...

  • Page 8: Chapter 1: Overview

    For the skills needed for installation, see “Installation audience” on page 6-2. About the Magna printer The Magna photo ID printer includes the printer and a printer driver which runs on a PC. The printer uses supplies when printing cards, including: • Platinum™ Series print ribbon •...

  • Page 9: Printer Models

    Technology™. Three features of the printer work together to provide the benefits of Advanced Imaging Technology: Print ribbon: Platinum Series print ribbon must be used in the Magna Platinum Series printer Printer unit: The printer includes enhancements to provide optimal color printing.
  • Page 10 #. Only one of these modules can be installed; the printer cannot have both topcoat and overlay modules. †. Optional Monochrome printing uses a ribbon with a single color, such as black. To optimize monochrome printing, use a monochrome printhead. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 11 Overview Figure 1-3 shows the Magna printer without a topcoat or overlay (laminator) module. All UltraGrafix Magna printers look like this. Figure 1-3: Magna printer without an optional laminator Figure 1-4 shows the Magna printer with an optional topcoat or overlay (laminator) module.

  • Page 12: Printer Features

    Ready button Exception Status light card slot Figure 1-5: Front of the Magna printer Front of the printer Find the following on the outside of the printer: Top cover The cover protects the internal parts of the printer from dust and debris. It also lessens the sound from the printer.

  • Page 13: Inside The Printer

    Overlay module (optional) The overlay module is available on ImageCard Magna printers. It applies a laminate (die-cut polyester patch) to one or both sides of the card after it has been personalized.
  • Page 14 The optional duplex module flips the card to automatically print on both sides of the card. Magna printers that do not have a duplex mechanism will have a pass-through mechanism in this location. If the printer includes an optional smart card module, it is located between the print area and the duplex mechanism.
  • Page 15 The continuous cleaning roller includes a spindle and a replaceable cleaning sleeve. The spindle holds the roller in place. The replaceable cleaning sleeve removes dirt and debris from the permanent cleaning roller in the printer and should be changed regularly. (Hidden in this view.) User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 16 Optional smart card serial port Security lock receptacle Optional smart card serial port Figure 1-7: The back of the Magna printer If the printer includes an optional laminator module, that module extends farther than the ports and receptacles area. Find the following on the back of the printer: Data Port The printer includes two data ports.

  • Page 17: Who To Call For Assistance

    How options are identified in this manual This manual describes all of the features of the Magna printer, including all the options. Because many printers do not have all options, the following method is used to help you identify information that applies to an option.
  • Page 18 1-12 Overview User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 19 U sing the printer This section describes how to perform basic tasks required to operate the Datacard® Magna™ Platinum™ Series photo ID printer. It describes: • Tips for success • Loading cards • Loading print ribbon • Loading topcoat or overlay supply •...

  • Page 20: Chapter 2: Using The Printer

    • Keep a stock of supplies on hand and store them safely. See “Supplies and cards” on page B-1. • Keep the printer clean and keep the area around the printer clean. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 21: Loading Cards

    Figure 2-2: Fan cards Place up to 100 blank cards into the card cartridge. (If cards are thicker or thinner than 0.030 inch (0.76 mm), the maximum number of cards you can load varies.) User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 22 (step 2 in Figure 2-4). Figure 2-4: Replacing the card cartridge If the printer has a locking card cartridge, lock the cartridge after replacing it. ♦ User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 23: Loading The Print Ribbon

    Press down on the swing arm until it clicks (step 1 in Figure 2-6). The push latch releases the swing arm. Lift the swing arm until it is fully open (step 2 in Figure 2-6). Figure 2-6: Open the swing arm User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 24: Load The Print Ribbon

    (see Figure 2-8). Figure 2-8: Load new print ribbon on the ribbon cartridge If you use a monochrome (one-color) ribbon, tape the end of the new ribbon to the empty take-up spool. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 25: Loading The Overlay Or Topcoat Material

    Replace the supply cartridge If you change the type of supply material you use, see the e-Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers for more information. Removing the supply cartridge Remove the supply cartridge when a "Supply empty" message appears, or when setting up the printer.

  • Page 26: Loading Supply In The Cartridge

    Place the supply cartridge upside down on a level surface, such as a table, with the wide side away from you. Remove the spool caps (if used) from both spools. Pull up firmly on the full take-up spool to remove it. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 27 13 Press the spool caps back into position on the ends of the take-up spool and supply roll (step 5 in Figure 2-11). If you use an adjustable overlay cartridge, do not use spool caps. They interfere with the operation of the adjustable overlay cartridge. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 28: Replacing The Supply Cartridge

    Press the cartridge lock to secure the supply cartridge in the printer (step 2 in Figure 2-12). Lower the supply tracker until it rests on the supply material (step 3 in Figure 2-12). User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 29: Verifying The Debower Position

    0.030 inch (0.76 mm) card 0.050 (1.27 mm) cards Smart card Proximity card Topcoat module If you use a topcoat or overlay module, you must use cards that are at least 0.030 inch or 0.760 mm thick. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 30 If you are switching to proximity cards or use smart cards, be sure to test the function of the card after applying the overlay or topcoat. ♦ User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 31: Powering On The Printer And Pc

    Figure 2-14: Power on the printer The optional overlay or topcoat module in some Magna printers requires about 10 minutes to reach operating temperature before printing a card. If you send a card to print before the module is ready, a message appears on the PC and processing waits until the module is ready.

  • Page 32: Ready Button

    You can verify that the printer is working correctly by making a printer test card. “Making and evaluating test cards” on page 5-3. Status light The front corner of the printer has a light that provides information about the printer’s current state. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 33: Making Cards

    * You used the Power-on/Ready sequence to print a test card. Messages are not reported. * You changed the name of the printer driver. Power the PC off and on. Making cards This section describes several ways to make cards using the Magna printer. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 34: Print From A Pc Application

    Print from a PC application In the application, choose the SmartDriver as the current printer. The default name for the Magna printer, when it is installed, is SmartDriver. Your printer might have a different name than SmartDriver. Choose the printer settings that correspond to the cards to print. See “Working...
  • Page 35 In some cases, these characters are converted to spaces, which might not be valid characters for the track. • Do not use typographic features, such as letter spacing, on magnetic stripe text. • The paragraph style must be Normal. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 36: Operating Tips

    You can remove cards when the printer power is on or off, or while the printer is printing. Completed and rejected cards are removed in the same way. Remove cards Lift the cards from the card output stacker. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 37: Responding To Messages

    “Fix a printer problem” procedure that follows. When a message box appears, only use the buttons on the message box, so that both the printer driver and printer can return to normal operation. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 38 Before you call your service representative, write down the following: – The message and message number. – The model of the printer, such as “Magna ImageCard Platinum Series.” – The serial number of the printer, located on the inside panel. See “Printer label”...

  • Page 39: Shutting Down The Printer And Pc

    If you store the printer for several months, remove supplies before storing it. Supplies to remove include cards, print ribbon, topcoat or overlay supply, and the replaceable cleaning sleeve. ♦ User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 40 2-22 Using the printer User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 41 U sing the printer driver This chapter provides information to help you use the printer driver for the Datacard® Magna™ Platinum™ Series photo ID printer effectively and efficiently. It describes: • How to work with printer settings and data •...

  • Page 42: Chapter 3: Using The Printer Driver

    PC are connected so the value you select is sent to the printer and saved. (For printers used over a network, see the e-Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers. For printers connected over a network using a print server, change settings from the Administrative PC first.) •...

  • Page 43: Properties For Windows Me & 98

    From the Windows Start menu, select Settings and then Printers. The Printers window appears. Click once on the SmartDriver icon. Select File from the Printers menu bar, and then select Properties. The SmartDriver Properties dialog box appears. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 44: Windows 2000 & Xp

    Whether to apply topcoat or overlay material to the front of the card, back of the card, or both • Magnetic stripe encoding formats, coercivity, and other settings The Printing Preferences dialog box also provides access to the About dialog box, which shows the printer driver version. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 45 Select the tab that contains the information you want to view or change. If you make changes, click OK to save the settings and close the dialog box. If you do not want to make changes, click Cancel to close the Properties dialog box. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 46 Click the arrow on the box to see the selections available. If you have the Printer Toolbox open, you can click the Printing Preferences button on the Status page to open the Printing Preferences Advanced dialog box. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 47: Windows Nt

    “Opening and using the Printer Toolbox” on page 3-11. For a network-connected printer, see e- Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers. To view help for settings, click on the What's This help button and then click any setting in the Printer Features list. A list of settings is displayed. Select the setting for which you want help.
  • Page 48 From the Windows NT Start menu, select Settings and then Printers. The Printers window appears. Click once on the SmartDriver icon. Select File from the Printers menu bar, and then select Properties. The SmartDriver Properties dialog box appears. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 49 SmartDriver Default Document Properties dialog box appears. If you have the Printer Toolbox open, you can click the Default Document Properties button on the Status page to open the Default Document Properties dialog box. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 50: Using The Printer Toolbox

    If you make changes, click OK to save the settings and close the dialog box. ♦ Using the Printer Toolbox The Status page of the Printer Toolbox tracks communication between the Magna printer and its printer driver. The Printer Toolbox icon is located in the lower right corner of the Windows desktop (see Figure 3-7).
  • Page 51 The driver is installed on a PC that uses a direct network connection to the printer. Use the Help button on the Printer Toolbox for more information about each window. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 52: Opening And Using The Printer Toolbox

    "Open Toolbox" button. • Open Printing Preferences (Windows 2000 and XP), click the Advanced button, and select "Printer Toolbox:Open". • Open Document Default Properties (Windows NT), and select "Printer Toolbox:Open". Figure 3-8: Printer Toolbox User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 53: Viewing Printer Toolbox Information

    The Printer Toolbox automatically restarts when you print a card, or when you open Properties, Document Default Properties, or Printing Preferences. If you need to restart the Printer Toolbox, open Properties, as described in “Working with Properties and other driver dialog boxes” on page 3-2. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 54: Starting Or Quitting Advanced Setup

    Setup.” Click the Quit Advanced Setup button to remove the additional tabs and return to printing mode. For directly networked PCs, Datacard recommends that you use Advanced Setup only from an Administrative PC, and that you suspend communication at other PCs connected to the printer.
  • Page 55 M aintaining the printer This chapter provides information to help you maintain the Datacard® Magna™ Platinum™ Series photo ID printer for optimal performance. It describes: • How to run a cleaning cycle, including the cleaning card and cleaning roller •...

  • Page 56: Chapter 4: Maintaining The Printer

    If the print ribbon sticks to the printer cleaning card, remove the print ribbon and repeat this procedure with a new printer cleaning card. Peel the protective paper backing from both sides of the printer cleaning card (see Figure 4-1). Figure 4-1: Printer cleaning card User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 57: Replacing The Cleaning Roller Sleeve

    You can change the replaceable cleaning sleeve at any time, whether or not you have been prompted. See “Supplies and cards” on page B-1 for information about ordering the replaceable cleaning sleeve. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 58 Lift the continuous cleaning roller unit out of the printer (step 1 in Figure 4-4). Figure 4-4: Lift the roller out of the printer Slide the used sleeve off the cleaning roller spindle (step 2 in Figure 4-4). Discard the used sleeve. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 59: Using The Magnetic Stripe Cleaning Card

    “Supplies and cards” on page B-1 for information about ordering magnetic stripe cleaning cards. Do not use the magnetic stripe cleaning card more than once every 2000 cards or excessive wear can result. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 60: Cleaning The Printer Rollers

    Clean printer rollers Open the Printer Toolbox if needed. See “Opening and using the Printer Toolbox” on page 3-11. Make sure that printing of cards is complete before cleaning the rollers. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 61 Clean the transport area rollers: If the printer has a locking cover, unlock the cover before opening it. Open the printer cover and remove the print ribbon cartridge. The card cartridge should stay out of the printer. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 62 The printer moves rollers when it attempts to pick the card. • Turn the card advance knob to move rollers by hand. Move the pen on the roller. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 63: Using The Duplex/Laminator Cleaning Card

    Peel the middle strip of protective paper from both sides of the duplex/laminator cleaning card (see Figure 4-9). The outside protective paper strips must stay on the card. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 64: Cleaning The Supply Tracker

    Use a printer cleaning card to clean the supply tracker. You can also use a duplex/ laminator cleaning card; however, with this card, it is more difficult to clean the full width of the supply tracker. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 65 Do not touch the surface of the supply tracker with your fingers. Oils from the skin can cause the supply tracker to slip or can affect card quality. Figure 4-12: Clean the supply tracker User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 66: Cleaning The Heated Roller

    Use the cleaning stick to move the heated roller and make another area available for cleaning (step 2 in Figure 4-13). Repeat steps a and b to clean the entire area of the heated roller. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 67: Cleaning Tips

    Figure 4-14: Clean the ribbon tracker • Some card features can require more frequent cleaning of the printer, especially if the cards are not high quality. Signature panels and magnetic stripes can deposit User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 68: Cleaning The Printhead

    Open the cleaning pen. Using gentle pressure, move the cleaning pen back and forth along the full length of the printhead edge (see Figure 4-15). Be sure to clean the rounded edge of the printhead completely. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 69: Replacing The Printhead Cartridge

    Do not bump the printing edge of the printhead cartridge with any sharp objects. Sharp objects can permanently damage the printhead. Power off the printer. If your printer has a locking cover, unlock the cover before opening it. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 70 You can gently pull on the wires attached to the plug if needed to remove the cable. Power cable Data cable Ground cable Figure 4-17: Printhead cables and connectors User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 71 (see Figure 4-19). Slide the new printhead cartridge onto the swing arm, so the pins slide into the slots (see Figure 4-19). Figure 4-19: Align pins with slots on the swing arm User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 72: Chapter 5: Troubleshooting

    11 Print a card to verify the quality of printing. You can print a sample card or a card using your card creation application. If card quality is still inadequate, see “Troubleshooting” on page 5-1. ♦ User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 73 T roubleshooting This chapter explains how to troubleshoot the Datacard® Magna™ Platinum™ Series photo ID printer and how to obtain service. It explains: • What to do if you think the printer is not working • How to make test cards •...

  • Page 74: Troubleshooting Guide

    Card did not print as expected “Working with Properties and other driver dialog boxes” on page 3-2 and the e-Guide for ImageCard® Magna™ and UltraGrafix® Magna™ Printers. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 75: If You Think The Printer Is Not Working

    (by printing a printer test card and Windows test page). See “Printing sample cards” on page 7-19. Follow these steps to make printer test cards on all supported Windows operating systems. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 76: Make A Printer Test Card

    Troubleshooting Make a printer test card The Magna printer does not need to be connected to a PC to print this card. Power off the Magna printer. Confirm that all supplies are loaded: cards, print ribbon, and optional overlay or topcoat material.

  • Page 77: Printer Test Card

    • If a topcoat module is installed in the printer, topcoat is applied to the front of the card. If the printer includes a duplex module, topcoat is also applied to the back. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 78: Windows Test Page

    PC (some cards have more characters printed while others have fewer characters). If it does not print at all, see “Setup tips” on page 7-20. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 79: Magnetic Stripe Test Card

    If the printer is set to print a custom magnetic stripe format, it will not print this test card successfully. The driver will display a message indicating that the data does not meet the requirements for the magnetic stripe track or that it cannot read the data. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 80: Problems With Card Appearance

    Printer maintenance or PC settings Magna Platinum Series printers include Datacard’s Advanced Imaging Technology™ (AIT). Cards printed with Advanced Imaging Technology have a different appearance than cards printed with earlier Magna printers, including those with Tru Image™. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 81: Print Module

    This section describes possible problems you might observe with the quality of cards you produce with the Magna printer. To diagnose and fix card quality problems, find the symptom in the tables that follow. For each possible cause, attempt the solutions listed.
  • Page 82 See Chapter The printhead cable or Replace the printhead. printhead cartridge might Chapter be damaged. If the problem persists, contact your service representative. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 83 The card registration Set the position of printing. unevenly on the card. might be incorrect. See the e-Guide. If the problem persists, contact your service representative. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 84 The print ribbon is not Use only Datacard Datacard-recommended Platinum Series ribbon in Platinum Series ribbon. the Magna printer. If the problem persists, contact your service representative. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 85 Make sure the length of the card cartridge is firmly seated. (woodgrain). Chapter The printhead is not Contact your service aligned correctly. representative. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 86 Chapter The cards might not meet Obtain and use a different specifications. supply of cards. See Appendix If the problem persists, contact your service representative. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 87: Topcoat (T Panel) Applied Using The Print Module

    See the e-Guide. The printhead is not aligned Contact your service correctly. representative. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 88 See the e-Guide. high. The printhead is not aligned Contact your service correctly. representative. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 89: Optional Topcoat Module

    See the card (woodgrain). misaligned. Appendix The topcoat module needs Contact your authorized fine tuning. service representative. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 90 (T panel). Switch your ribbon type or stop using holographic topcoat. The heated roller is tilted Contact your service and is prevented from representative. pivoting. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 91: Optional Overlay Module

    If the temperature is correct for the material, the material is 1.0 or 1.1-mil laminate, and you are using all-PVC cards, switch to composite cards. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 92 If the problem does not go away, change the supply roll. See Chapter Use a new overlay The guide bars in the cartridge. cartridge are bent or misaligned. Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 93 See Chapter or take-up spool is not pushed firmly onto take-up spindle. The supply spindle needs Contact your service adjustment. representative. Jane Doe Obtain guidance from service before performing this task. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 94 The supply was missing a Remake the card. If the has ridges, and the laminate patch. problem occurs frequently, laminate is missing. The contact your representative printer makes a sound for supplies. when the card is processed. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 95: Obtaining Service

    Remove the card output stacker (step 1 in Figure 5-5) and the replaceable cleaning sleeve (step 2 in Figure 5-5). Keep the cleaning spindle at your location or follow the instructions from your service provider. Discard the used cleaning sleeve. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 96 12 Close the shipping support wrap around the printer (steps 2 and 3 in Figure 5-6). The top flaps must be closed in the correct sequence. Tape the wrap in place. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 97 5-25 Troubleshooting Figure 5-6: Pack a Magna printer for shipping 13 Slide the wrapped printer into the shipping carton (step 4 in Figure 5-6). 14 Place the accessories box along the end of the shipping cushion, near the front of...
  • Page 98 5-26 Troubleshooting User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 99 Skills that installers need • Physical, electrical, and other requirements for the site • Requirements for the PC used with the Datacard® Magna™ Platinum™ Series photo ID printer • The preferred sequence for installing this printer as part of an identification system...

  • Page 100: Chapter 6: Before You Install

    When choosing a site for the Magna printer and its supplies, consider the following general requirements: • Keep all dust, dirt, food, liquids, etc. away from the Magna printer at all times. • Keep the top cover closed at all times, except when changing supplies, fixing problems, or performing maintenance.

  • Page 101: Selecting The Site

    Width of 36.5 inches (92.7 cm) for printers with a laminator module • Depth of 11 inches (27.9 cm) • Height of 12 inches (30.5 cm) Do not block the back, left- and right-side air vents or fan opening on the Magna printer. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 102 6 in 12 in (15.3 cm) (30.5 cm) 29.5 in (74.9 cm) 11 in (27.9 cm) Figure 6-1: Magna printer without laminator, dimensions and clearance 13.25 in (33.7 cm) 2 in 3 in (5.1 cm) (7.5 cm) 6 in 12 in (15.3 cm)

  • Page 103: Pc And Software Specifications

    PC and software specifications The Magna printer must be used with a PC that runs the printer driver. The PC also runs a card creation application that captures and organizes the data to appear on each card.

  • Page 104: Id System Installation Sequence

    The PC might have more than one USB port, or USB devices already attached to the PC might provide USB ports to use. Datacard recommends using the Windows 2000 or XP operating systems if you plan to connect more than one printer to a PC using USB ports or using a USB port and other connection methods.
  • Page 105 I nstall the printer This section describes how to install and set up the Datacard® Magna™ Platinum™ Series photo ID printer . It describes: • Unpacking the printer • Connecting the cables • Preparing for printer driver installation • Installing the printer driver •...

  • Page 106: Unpacking The Printer

    Make sure you have enough people to lift the printer comfortably. Lift the printer (step 6 in Figure 7-1) and place it on a counter or other solid surface. Remove the printer from the plastic bag. User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 107 11 Make sure the card cartridge is securely seated in the printer. If needed, move it gently to seat it. 12 Remove the packaging material and printhead packing tape. Lift the top cover. Slide the packaging material off the edge of the cover (step1 in Figure 7-3). User’s Guide for Magna™ Platinum™ Series Printers...

  • Page 108: Who To Call For Assistance

    Who to call for assistance If you work with a Datacard-authorized dealer, distributor, or value-added reseller, contact your reseller for assistance. A value-added reseller provides the Magna printer as part of an overall system. If any contents of the box are missing, contact your Datacard-authorized dealer, distributor, or reseller.

  • Page 109: Connecting Cables

    Install the printer in the United Stated and Canada. For worldwide service, call the Datacard Customer Care Center directly at 952.988.2316. Make sure you have the serial number, located on the inside of the printer, when you call. Connecting cables The printer requires a data cable and a power cable.
  • Page 110 If the printer has two USB ports, the upper USB port should be identified with a smart card label and pink plug. Do not use the upper USB port; use the USB port toward the center of the panel. User’s Guide for Magna™ Platinum™ Series Printers...

  • Page 111: Connecting An Optional Smart Card Cable

    PC. (In a daisy chain, at least every other hub needs to be powered.) Datacard printers do not have ports to support daisy chaining. If you need to connect two Datacard printers to a PC with one USB port, obtain a USB hub to which both printers can be connected.
  • Page 112 If your printer has a smart card USB port, see the e-Guide for Magna™ Printers for information about the files you need before connecting the smart card USB port and the steps to follow.

  • Page 113: Connect The Power Cord

    The card will complete processing as soon as all modules in the printer are ready. User’s Guide for Magna™ Platinum™ Series Printers...

  • Page 114: Installing The Printer Driver

    PC, and installing multiple printers to a PC using the USB port. See the e-Guide for Magna™ Printers (located in the e-Guide folder of the driver CD-ROM, or through the e-Guide icon on the desktop) for information on these installation alternatives.
  • Page 115 13 Click “Next.” The PC searches the CD-ROM for files to install. For Windows XP, go to step 16. 14 Make sure that “Search for a suitable driver . . . “ is selected, and then click Next. User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 116 “Logo signing” to change the security setting. – If installation is cancelled or cannot continue, see the e-Guide for Magna™ Printers for steps to follow. 18 The installation program copies files to the PC and updates entries for the printer.
  • Page 117 7-13 Install the printer 27 The program installs the files for the e-Guide for Magna™ Printers. Click Finish when it is complete. 28 If a message appeared as described in step 17, click “Acrobat Reader” on the User Information page. Follow the prompts to install Acrobat Reader.
  • Page 118 PC and selects the driver for that operating system. Review the License Agreement and click Yes to continue. If you used a different sequence to start installation, you might have a slightly different sequence of prompts. User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 119 Click Yes and then Next to open the Release Notes in WordPad. Close the Release Notes when you have viewed the information. Choose the e-Guides to install. You can choose the Magna e-Guide, the Select e-Guide, ImageCard IV e-Guide, or the SP35 e-Guide. Install the Magna e-Guide.
  • Page 120 See Windows help for “Logo signing” to change the security setting. – If installation is cancelled or cannot continue, see the e-Guide for Magna™ Printers steps to follow. The installation program copies files to the PC and updates entries to enable the printer.
  • Page 121 Continue with these steps and be sure to perform step 19. Click OK to close the message box if it appears. 19 The program installs the files for the Magna Platinum Series e-Guide. Click Finish when it is complete. 20 If a message appeared as described in step 17, click “Acrobat Reader” on the User Information page.
  • Page 122 Click Yes and then Next to open the Release Notes in WordPad. Close the Release Notes when you have viewed the information. 11 Choose the e-Guides to install. You can choose the Magna Class e-Guide, the Select Class e-Guide, ImageCard IV e-Guide, or the SP35 e-Guide. Install the Magna Class e-Guide.

  • Page 123: Changing Required Printer Settings

    Make sure that mag stripe settings on all PCs result in readable cards. Optional settings, such as orientation and print margin, can also be changed. ♦ User’s Guide for Magna™ Platinum™ Series Printers...

  • Page 124: Printing Sample Cards

    Use the card to evaluate how well the printer is operating: – If you have just completed installation, use the comparison to complete the Installation Report and mail or fax the report to Datacard. – If you are checking the operation of the printer, see “Problems with card...

  • Page 125: Changing Optional Settings

    Advanced tabs should be changed only from the host or administrative PC. • You might also want to change print registration. See the e-Guide for Magna™ Printers or contact your service provider for guidance. User’s Guide for Magna™ Platinum™ Series Printers...

  • Page 126: Setting Printer Permissions

    (Single permissions, such as Print, are not supported for local users of the printer driver.) • For a user who should not print on the printer, select Deny for all permissions. User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 127 10 Select OK to save the change and close the Add Users and Groups window. 11 Repeat steps 6 through 10 to add other users or groups. 12 Select OK to save the changes and close the Printer Permissions window. ♦ User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 128 7-24 Install the printer User’s Guide for Magna™ Platinum™ Series Printers...

  • Page 129: Regulatory Compliance

    Communications du Canada. Notice for the European Union We hereby certify that the Datacard® ImageCard® IV photo ID printer complies with EMC Directive 89/336/EEC and R&TTE Directive 1999/5/EC.This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operation of this equipment in a residential environment may possibly cause interference.

  • Page 130: Notice For Taiwan And China

    Datacard, the printer manufacturer. You may not modify the coupler or how it is used without the written permission of Datacard. You may not operate the printer after modifying the coupler or its method of operation.

  • Page 131: Safe Environment

    73/23/EEC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface. The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment and are not to be considered as comprehensive on all matters of safety.
  • Page 132 User’s Guide for the ImageCard® IV Printer...
  • Page 133 S upplies and cards This appendix describes specifications, part numbers, and handling for supplies and components used with the Datacard® Magna™ Platinum™ Series photo ID printer. It includes: • Personalization supplies, including print ribbons, optional laminate material, and optional topcoat material •...

  • Page 134: Personalization Supplies

    Datacard’s proprietary Platinum Series ribbons. The printer will only successfully print cards when Platinum Series ribbon are installed. Datacard is your exclusive source for Platinum Series ribbons. For color or monochrome Magna printers, you can use the following single-color (monochrome) print ribbons: Ribbon...

  • Page 135: Laminate Material

    B-14. Laminate material Use Datacard DuraGard® laminate material in the Magna printer if the printer includes an optional overlay module. (Laminate is also called overlay.) If you use 1.0 mil or 1.1 mil laminate, you must also use composite (not PVC) cards because of the heat required to apply 1.0 mil or 1.1 mil material.
  • Page 136 Patch covers all of card except Laminate the area of the smart card chip. About 300 uses. Datacard recommends that laminate patches not be applied over magnetic stripes or signature panels. Full-card laminate can be applied to contactless (RF) smart cards. Genuine...

  • Page 137: Topcoat Material

    Topcoat material Use Datacard-approved topcoat material in the Magna printer, if the printer includes an optional topcoat module. The following describes the topcoat supply to use: If the printer has an optional overlay module, see “Laminate material” on page B-3.

  • Page 138: Cards

    Magna printer. It also describes the environmental specifications for storage of card stock. Card specifications For best results with the Magna printer, use high-quality card stock that meets the specifications and recommendations described in this section. Card size Use CR-80 size cards with the following nominal dimensions: Length 3.37 inches...
  • Page 139 Pre-punched cards Datacard recommends that you punch cards after printing them. However, you can use pre-punched cards with the Magna printer as long as the hole is free of raised areas or burrs. Figure B-3 shows where punched areas are not allowed.

  • Page 140: New Cards Preferred

    New cards preferred The Magna printer is designed to print on new card stock. If you print on cards twice, be careful to avoid getting dirt, fingerprints, or other contamination on cards before the second printing. Printing on cards that have been issued might introduce substances that interfere with card printing or damage the printer.

  • Page 141: Card Storage Specifications

    Printer cleaning card Use a printer cleaning card to remove particles left by printing supplies inside the Magna printer. Use a printer cleaning card at the interval you set, such as every 250 cards (see “Working with Properties and other driver dialog boxes” on page 3-1).

  • Page 142: Replaceable Cleaning Sleeve

    The magnetic stripe cleaning card is required to clean the magnetic stripe module: the printer cleaning cards for printers with magnetic stripe modules are designed for the different features of the card track. Figure B-7: Cleaning kit User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 143: Magnetic Stripe Cleaning Card

    Heated roller cleaning stick To correct quality problems with topcoat or laminate applied to cards, use the heated roller cleaning stick. The cleaning stick is part number 548369-001. The cleaning stick is reusable. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 144: Printer Driver Cd-Rom

    B-12 Printer driver CD-ROM The Magna printer drivers are delivered on a CD-ROM. The CD-ROM also contains associated files and utilities you might need. The following table lists the contents of the CD-ROM, the path, and the purpose of the program, file, or utility:...
  • Page 145 PC operating system you use from the Datacard Web site at www.datacard.com. You also can request the newest release of the printer driver on CD-ROM. The part number changes with each release. The e-Guides are also updated from time to time and can be downloaded from the Datacard Web site at www.datacard.com.

  • Page 146: Printer Components

    This section describes the printer parts you can order. Printhead cartridge The Magna printer has a replaceable printhead cartridge. The printhead is subject to wear or damage and has a direct impact on print quality. The following printheads are available.

  • Page 147: Card Cartridge

    Figure B-14: Card output stacker Data cable The Magna printer uses a data cable to connect the printer to the PC. The data cable can be a parallel port cable or a USB cable. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 148: Usb Cable

    The USB cable must be a Type CM 30V, up to a maximum of 2 meters long. The part number is 807614-001. Figure B-16: USB cable Power cable The Magna printer uses one of the following power cords: • U.S. power cable (part number 804517-001) Figure B-17: U.S. power cable •...

  • Page 149: Smart Card Cable

    B-17 Smart card cable If the Magna printer has one or more smart card modules, it uses a smart card cable to connect the smart card port and the PC. Use a cable that matches the port installed in the printer. See “Connecting cables”...

  • Page 150: Topcoat Cartridge

    Figure B-21: Topcoat cartridge Spool cap The spool cap maintains alignment of the supply material in the optional overlay or topcoat cartridge. The spool cap is part number 556900-001. Figure B-22: Spool cap User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 151: Replacement Keys For Optional Locks

    This manual is part of the SmartDriver Software Developer's Kit (557214-001) and provides information to programmers who are developing applications to print to Datacard printers, including the Magna printer. This manual is available only as part of the kit, which is available on the Datacard Web site.
  • Page 152 B-20 User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 153 P C port settings This appendix provides information about the PC on which the printer driver for the Datacard® Magna™ Platinum™ Series photo ID printer is installed. It describes: • Configuring the ECP parallel port • Setting port values •...

  • Page 154: Pc Port Settings For All Operating Systems

    Choose the Device Manager tab to view a list of devices. (On Windows 2000 and Windows XP, choose the Hardware tab and then click the Device Manager button.) Choose “View devices by type” if needed. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 155 If you install the second parallel port and receive Windows errors, or if the printer does not print reliably (without displaying errors), the port might have an unresolved hardware conflict. Contact the port manufacturer or the PC manufacturer if you need assistance. ♦ User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 156 On Windows XP, make sure that "Use this device (enable)" is chosen from the Device Usage drop-down menu. – Click the Resources tab (see Figure C-2). The “Conflicting device list” should show "No conflicts." User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 157: Pc Settings For Windows 2000, Xp & Nt 4.0

    Faxes for Windows XP). The Printers (and Faxes) window appears. Highlight the SmartDriver icon by clicking on it once. From the menu bar, choose File and then Properties. The Properties dialog box for the SmartDriver appears. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 158: Setting A Smart Card Serial Port-Windows 2000

    “Set up a Universal Serial Bus (USB) port” on page C-4. Set the serial port on Windows 2000 and NT From the Control Panel, choose Ports. From the Ports dialog box, choose the port, such as COM1 or COM2 (Figure C-3). User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 159 Choose the following settings: Setting Value Baud rate 9600 Data bits Parity None Stop bits Flow control None When the settings are correct, click OK to save settings and close the dialog box. ♦ User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 160 Choose the following settings: Setting Value Baud rate 9600 Data bits Parity None Stop bits Flow control None When the settings are correct, click OK to save settings and close the dialog box. ♦ User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 161: Pc Settings For Windows Me And 98

    Make sure View Devices by Type is chosen. Click the Plus sign + next to Ports (COM & LPT) to show the available ports. The list should include an entry such as "ECP Printer port (LPT1)." User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 162: Setting A Smart Card Port For Windows

    Setting a smart card port for Windows Me & 98 For some smart card applications, you connect the PC to the serial port on the Magna printer. The PC should be set to match the printer serial port settings. This section describes how to set the PC serial port in the Windows 98 and Windows Me operating systems.
  • Page 163 Choose the Properties button to display the port settings. If the PC has more than one serial port, make sure you view the settings for the serial port to which the smart card module is attached. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 164 Choose the following settings: Setting Value Bits per second 9600 Data bits Parity None Stop bits Flow control None When the settings are correct, click OK to save settings and close the dialog box. ♦ User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 165: Magnetic Stripe Setup

    M agnetic stripe encoding This appendix describes the specifications and characters you can encode on a magnetic stripe in the Datacard® Magna™ Platinum™ Series photo ID printer, including: • IATA, ABA, and TTS character sets • NTT character sets This appendix also describes basic steps required to set up for magnetic stripe encoding.
  • Page 166 If you plan to use a custom magnetic stripe format, your service provider or value- added reseller (VAR) must make changes to printer settings to set up a custom format. Follow the guidance of your service provider or VAR when using a custom magnetic stripe format. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 167: Magnetic Stripe Escapes

    Magnetic stripe escapes Customers have the ability to use magnetic stripe escape codes with the SmartDriver, version 5.0 and higher, and the Magna printer. Magnetic stripe escape codes are used by card printers from several other manufacturers. To support existing custom applications, Datacard has implemented magnetic stripe escapes.

  • Page 168: Using Magnetic Stripe Escapes

    Magnetic stripe data will be converted to uppercase (capital) letters if necessary. • If you include not-allowed characters within the magnetic stripe data, the printer will beep and a message will be displayed on the PC. User’s Guide for Magna™ Platinum Series™ Printers...
  • Page 169 #. Only the default start sentinel, a semicolon (;), is permitted. • For information about the characters allowed for each track format, see the following section. • For more information about requirements for using escapes, see the documentation for the non-Datacard printer. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 170: Iata, Aba, And Tts Character Sets

    IATA, ABA, and TTS character sets The IAT encoding format selection for the Magna printer encodes IATA data on track 1, ABA data on track 2, and TTS data on track 3. IATA (International Air Transport Association) The maximum field length for IATA format is 76 characters. IATA allows spaces, upper case alphabetic characters, numeric characters, and the following special characters: ! # $ % ' ( ) * + , - .

  • Page 171: Ntt Character Set

    10 Katakana characters: Each time you start using Japanese-language characters, or stop using them, the driver adds a hidden character. Each hidden character reduces by one the number of characters you can encode. User’s Guide for Magna™ Platinum Series™ Printers...

  • Page 172: Magnetic Stripe Settings Used By The Magna Printer

    Magnetic Stripe settings used by the Magna printer The following table presents technical details that apply to encoding magnetic stripe data. IATA Binary Character Differential Start Sentinel (SS) % (37) ; (59) ; (59) None (ASCII character) End Sentinel (ES)

  • Page 173: Index

    2-8 call for assistance 1-13, 7-4 print ribbon 2-5, B-14 card remove laminator supply 2-7 advance knob 1-9 remove topcoat or overlay 2-7 appearance problems 4-14 replace supply 2-10 application 1-13, 2-16, 6-6 User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 174 1-4, B-7 continuous cleaning roller 1-9, 4-3, 7-3 cord factory-printed cards 7-19 data cable 7-5, B-15 faded cards 5-12 power B-16 FCC notice A-1 serial cable B-17 firmware version number 3-13 smart card B-17 User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 175 1-9 unprinted spots 5-13 messages wavy lines 5-13 buttons 2-20 woodgrain 5-13 help 2-19 ImageCard model 1-3 number 2-20 installation status light 2-15 Adobe Acrobat Reader B-13 understanding 2-19 audience 6-2 User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 176 7-11, 7-13 lot numbers 5-2 settings C-2 part numbers B-2 pass-through mechanism 1-8 Platinum Series 1-2, 1-3, 2-5, B-2 patch replacing 2-5 See laminate B-3 security 2-18 storing B-5 application 2-16 tracker 1-8, 4-13 User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 177 3-14 install using parallel port 7-11, 7-13 exit 3-12, 3-13 install using USB port 7-15, 7-17 minimize 3-13 installation choices 7-10 suspend 3-13 installing 7-10 using 3-12 messages 2-19 view details 3-13 User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 178 5-1 color 1-3 default 3-1 not available 3-7, 3-10 required 7-18 radio frequency (RF) sequence 3-2 coupler 1-4 spool 3-2 cards B-7 setup tips 7-20 ready button 1-7, 5-4 ship the printer 5-22 User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 179 B-2 guide 5-2 quality B-5 print quality 5-8 storage 6-2, B-5 type style 2-17 topcoat B-5 supply cartridges additional B-14 UltraGrafix models 1-3 supply tracker Universal Serial Bus (USB) port 1-10 cleaning 4-10 User’s Guide for Magna™ Platinum™ Series Printers...
  • Page 180 6-3 Windows NT who to call for assistance 1-13, 7-4 Default Document Properties 3-9 Windows PC settings C-2, C-6 supported operating systems 1-12, 6-6 permissions 7-19, 7-23 test page 5-6, 5-7 Properties 3-8 User’s Guide for Magna™ Platinum™ Series Printers...

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