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GE
D
KTI106052, R
IRECTION
7-2-1
Needed Data - in case of System crash or Errors
In case of a system crash, or errors that are probably software bugs, provide as much detail information
NOTICE
as possible before contacting the OLC (On-Line Center).
!! NOTICE:
1.) Contact person (+ telephone number and/or e-mail address)
2.) Vital system data (see:
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-
-
-
-
3.) Exact description of fault or error message (dump-file, see:
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4.) Press the ALT + D key on the alphanumeric keyboard to save/export
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5.) If the bug or error is difficult to reproduce, record an Auto Tester file (ending at fault occurrence).
(Operation see:
10
EVISION
Figure 7-1 on page
System Type
System Serial number (also visible on label on the back of the system)
Application Software version
Backup Version (File Name)
additional information (e.g., Hardware ID, etc.)
Address
Module + (Address)
Application Software version
Memory Dump number (complete #)
a screenshot of the point in time when ALT + D was pressed,
the current System state (as "Full Backup") on demand, and
logs and dump-files already stored on the D:\export folder or on DVD/CD.
(Operation see:
Section 7-4-2-1 on page
Section 7-6 "How to use the Auto Tester program" on page
Chapter 7 - Diagnostics/Troubleshooting
7-2)
Figure 7-8 on page
7-9)
V
i / V
e
OLUSON
OLUSON
S
M
ERVICE
ANUAL
7-10)
7-14)
7-3
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Troubleshooting
