Needed Data - In Case Of System Crash Or Errors - GE Voluson 730Pro Service Manual

GE M S - K
EDICAL YSTEMS
D KTI105947, R
IRECTION
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Needed Data - in case of System crash or Errors

In case of a system crash, or errors that are probably software bugs, provide as much detail information
NOTICE
as possible before contacting the OLC (On-Line Center).
1.) Contact person (+ telephone number and/or e-mail address)
2.) Vital system data (see:
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3.) Exact description of fault or error message (dump-file, see:
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4.) Press the ALT + D key on the alphanumeric keyboard to save/export
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on the D:\export folder or on DVD/CD. (Operation see:
5.) If the bug or error is difficult to reproduce, record an Auto Tester file (ending at fault occurrence).
(Operation see:
RETZTECHNIK
2
EVISION
Figure 7-1 on page
System Type
System Serial number (also visible on label on the back of the system)
Application Software version
Backup Version (File Name)
additional information (e.g., Hardware ID, SLOT_CPU version, etc.)
Address
Module + (Address)
Application Software version
Memory Dump number (complete #)
a screenshot of the point in time when ALT + D was pressed,
the current System state (as "Full Backup") on demand, and
logs and dump-files already stored on the D:\export folder
Section 7-5 "How to use the Auto Tester program" on page
Chapter 7 - Diagnostics/Troubleshooting
DRAFT V
OLUSON
7-2)
Figure 7-5 on page
Section 7-4-2-1 on page
® 730P / 730P V (BT´04)
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ERVICE
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ANUAL
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