Page 1 Business Communications Manager BCM1000 Installation and Maintenance Guide Part No. N0008587 01 March 8, 2005...
Page 2 Nortel Networks NA Inc. Trademarks NORTEL NETWORKS and Business Communications Manager, are trademarks of Nortel Networks NA Inc. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.
Page 3 • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
Page 4: Enhanced 911 Configuration
Caution: Only qualified persons should service the system. The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons.
Page 5: Telecommunication Registration
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Page 6: Electromagnetic Compatibility
Music On Hold or Background Music features of this telecommunication system. Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license. Rights of the Telecommunications Company If the system is causing harm to the telephone network, the telecommunications company may discontinue service temporarily.
Page 7: Canadian Regulations - Please Read Carefully
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Page 8: Us Regulations - Please Read Carefully
• Your telephone may not be connected to a party line or coin telephone line. Connection to Party Line Service is subject to state tariffs. (Contact the state public utility commission, public service commission or corporation commission for information.) •...
Page 9 REN may prevent phones from ringing in response to an incoming call and may make placing calls difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the total REN allowed on your telephone line, consult your local telephone company. Hearing Aids This phone is compatible with hearing aids equipped with an appropriate telecoil option.
Page 10 Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
Page 11 Directive 1999/5/EC. Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024.
Page 12: Safety
The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately.
Page 13: Limited Warranty
Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 14: Warranty Repair Services
This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.
Page 15: Table Of Contents
Telephone Company Registration ........
Page 16 BCM1000 LEDs ........
Page 17 Optional equipment ..........71 Equipment for Installing the BCM1000 ....... . . 72 Installing the BCM1000 in a rack .
Page 18 Installing the BCM1000e on a flat surface ........82 Connecting the BCM1000e to the BCM1000 ....... 82 Chapter 7 Setting media bay module DIP switches .
Page 19 Telephone port and DN cross-reference ........144...
Page 20 Emergency telephone does not function ........164...
Page 21 Removing a fan from the BCM1000 ........
Page 22 Status of the replaced telephone ........
Page 23 Figure 8 BCM1000 operational LEDs ........25 Figure 9 DS256 connector on a BCM1000 and a BCM1000e .
Page 24 Process map: Replacing a media bay module ....114 Figure 47 LEDs confirm that BCM1000 is active ......119 Figure 48 Locating the data cards on the BCM1000 .
Page 25 Figure 105 Remove the fan cables from SSM board (2.5 models) ... . . 199 Figure 106 Removing the fan (BCM1000 version 2.5 single-fan model) ..200 Figure 107 Screw attachments beside fan holes (BCM1000 version 2.5 redundant model) 200...
Page 26 Figure 126 BCM1000 LAN card LEDs ........
Page 27 BCM1000 LED states ........
Page 28 BCM1000 PCI LED states ........218...
Page 29: North American Regulatory Information
Upgrade notes: When you upgrade the software on the BCM1000, ensure that you read the upgrade guide that accompanies the software for any system administration that needs to be performed pre- or post-upgrade.
Page 30: Symbols Used In This Guide
Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure. Warning: Disconnect Symbol Alerts you to remove the BCM1000 and Business Communications Manager expansion unit (BCM1000e) power cords from the AC outlet before performing any maintenance procedure.
Page 31: Text Conventions
Text conventions This guide uses the following text conventions: bold Courier text italic text bold text angle brackets (< >) Acronyms These are the acronyms used in this document. ANSI American National Standards Institute Analog station module American wire gauge BIOS Basic input output system Bits per second...
Page 32 Private branch exchange Peripheral component interconnect Partial Double Density PEC III Processor expansion card, version III Primary rate interface PSTN Public switched telephone network Quality of service QSIG Q reference point signalling RAID Redundant array of inexpensive disks Random access memory...
Page 33: Related Publications
Voice over IP Wide area network Related publications The following documents provide further information about the BCM1000 and related media bay modules, extension equipment, and the applications and software on the system: • The Programming Operations Guide describes how to program the Business Communications Manager equipment.
Page 34: Federal Communications Commission (Fcc) Notice
Preface • If you operate a multi-site Business Communications Manager network, you can use the Network Configuration Manager to provide centralized configuration and management operations. The documentation for this tool can be found on the Network Configuration Manager CD, which includes the software and the following documentation. —...
Page 35: Emi/Emc (Fcc Part 15)
Data cards Setting up media bay modules Analog telephones Analog Telephone Configuration Guide Digital telephony Installing lines Nortel Networks digital telephones Digital Mobility Phone Cordless/radio digital handsets * T7406 * Legacy equipment: Companion and DECT...
Page 36: Important Safety Instructions
Data Configurations PSTN Telephony Networking VoIP Registering Telephones IP Telephones Wireless LAN handsets Digital Mobility Phones Using Telephone Features, and finding prompt descriptions. Programming Operations Guide Software Keycode Installation Guide IP Telephony Configuration Guide Wireless LAN Install/ Configuration Guide...
Page 37: International Regulatory Information
Call Management documentation Documentation CD Voice Mail and Call Management Applications Hunt Groups Hospitality Services CallPilot Keycoded Applications Software Keycode Installation Guide CallPilot Message Networking CallPilot Fax CallPilot Desktop (Unified) Messaging Call Center Professional Call Center Multimedia Call Center LAN CTE Personal Call Manager System Management and Maintenance Programming...
Page 38: Unified Manager And Hardware Maintenance Documentation
Preface Unified Manager and hardware maintenance documentation Hardware Installation Operations Voice Mail and Call Management Multi-site Administration: Network Configuration Manager Network Configuration Manager CD Software N0008587 01 Documentation CD System Management and Maintenance System configuration records Security and User Administration Backup and Restore Maintenance and Troubleshooting Installation Guide...
Page 39: How To Get Help
CALA (Caribbean & Latin America) Technical Support - CTAS Telephone: 1-954-858-7777 email: csrmgmt@nortelnetworks.com APAC (Asia Pacific) Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644 email: asia_support@nortelnetworks.com 00800 800 89009 +44 (0)870-907-9009 +27-11-808-4000 800-945-9779 Preface Installation and Maintenance Guide...
Page 40 Preface N0008587 01...
Page 41: Introducing The Business Communications Manager
IP (VoIP) trunks. You control your own system from your desktop using the Unified Manager and CallPilot applications. The system supports a variety of Nortel Networks telephones which support many user and call features. These features can be programmed by the system manager during the initial installation of the telephone.
Page 42: Computer Components
IP telephony note: The IP telephony feature requires PEC IIIs. Hardware components The main component of the Business Communications Manager system is the BCM1000. This hardware controls all data and telephony tasks, such as call processing, voice messaging, and data routing.
Page 43: Figure 3 Bcm1000 Interior Components For Standard System (Pre-2.5)
Table 1 Basic BCM1000 base unit specifications Size Weight Figure 3 shows the location of the hardware components in the BCM1000 2.0 versions. Nortel Networks recommends that you know the location of the different components before working with the system. Figure 4 on page 18 hardware.
Page 44: Figure 4 Bcm1000 Interior Components With A Standard Power Supply System (2.5)
Chapter 1 Introducing the Business Communications Manager Figure 4 BCM1000 interior components with a standard power supply system (2.5) Power supply Clock/calendar battery DIMM slots PCI card slots Figure 5 BCM1000 interior components, redundant system with mirrored hard disks (2.5)
Page 45 The power supply on an original 2.0 system has a voltage switch that must be set to the correct voltage. Cooling fan — The BCM1000 can have a single cooling fan or a redundant set of fans. Units with redundant power supplies always have two cooling fans.
Page 46: Telephony Components
MSC. You can upgrade your system with two additional PEC IIIs. Refer to Note: You can upgrade the PEC Is on your 2.0 BCM1000 to PEC IIIs. You cannot mix PEC Is with PEC IIIs. You must be running Business Communications Manager 2.5 software or greater to allow this.
Page 47 • BCM1000e — a separate cabinet with six additional bays for media bay modules. It connects to the BCM1000 through an DS256 RJ45 connector. A Business Communications Manager five-meter DS256 cable is included with the BCM1000e (expansion cabinet). •...
Page 48: Data Networking Components
Business Communications Manager system, including the VoIP trunks and IP-based telephones. This card also offers connections for auxiliary features, including external, customer-supplied hardware for paging and music-on-hold. Figure 6 shows the location of the MSC on the BCM1000. Figure 6 MSC optional equipment ports BCM1000 N0008587 01...
Page 49: Msc Ip Call Processing Hardware
(customer supplied). • Music on hold jack — The BCM1000 uses the Music on hold input to connect an external music source that supplies a signal to held lines (music on hold) or telephone speakers (background music).
Page 50: Connection Ports
Resources in the Business Communications Manager Programming Operations Guide. Connection ports You can connect to the BCM1000 through your computer via the serial port or a LAN card connection to perform setup and maintenance procedures. Refer to through the process of making either of these connections. Refer to cable”...
Page 51: Bcm1000 Leds
BCM1000 LEDs A line of 10 operational LEDs display on the face of the BCM1000. Refer to LEDs show the current state of various hardware components. Figure 8 BCM1000 operational LEDs Operational LEDs Power Disk Status These LEDs monitor: •...
Page 52: System Options
The Business Communications Manager system provides a number of software applications that enhance basic functionality. Some of these applications work immediately after you install the BCM1000, this is considered core software. Other applications are enabled when you enter software keycodes, which you generate when you buy one of these applications.
Page 53 Chapter 1 Introducing the Business Communications Manager Nortel Networks Call Center (requires keycode)— this Automatic • Call Center Set Up and Call Distribution (ACD) system provides tools for handling incoming Operation Guide calls to an agent network. The application also provides administration, supervision, and reporting tools.
Page 54: Data Features
DHCP server on the network. • DNS (Domain Name System) — BCM1000 functions as a DNS proxy for your network. The DNS service allows clients to enter a domain name, such as www.nortelnetworks.com, instead of an IP address when using web browsers.
Page 55: Business Communications Manager Expansion Unit
The BCM1000e houses a maximum of six additional media bay modules. The cable that comes with the expansion unit connects into a DS256 port on the MSC of the BCM1000, and into a DS256 port on the center panel of the BCM1000e. Refer to This cable, called a Category 5, DS256 or RJ45 cable, must be 5 m (16 ft.) long.
Page 56: Figure 9 Ds256 Connector On A Bcm1000 And A Bcm1000E
Chapter 1 Introducing the Business Communications Manager BCM1000e Figure 9 DS256 connector on a BCM1000 and a BCM1000 base unit DS256 port NEEd BCM1000e DS256 port Power LED Status LED N0008587 01...
Page 57: Installation Process Overview
“Setting media bay module DIP switches,” on page After you have set the switches, install the media bay modules into the BCM1000 or the BCM1000e. For instructions about how to install the media bay modules, refer to Install the Chapter 8, “Installing media bay modules,”...
Page 58: Data Networking
Chapter 1 Introducing the Business Communications Manager Installation overview, continued . . . Connect The data networking components of the BCM1000 provide network connection to your local area network (LAN) and/or your wide area network (WAN). For data networking instructions about how to install the data networking components, refer to “Connecting the data networking hardware”...
Page 59: Telephony Hardware
Chapter 2 Telephony hardware The BCM1000 is a modular system. You can increase the capacity of your Business Communications Manager by adding more telephony hardware components known as media bay modules. The BCM1000 accommodates three media bay modules. The BCM1000e accommodates an additional six modules.
Page 60: Media Bay Module Common Features
Chapter 2 Telephony hardware Figure 11 Telephony hardware components. Refer to “Media bay module availability by region” on page 237 “FEM-trunk module combinations by region” on page 238 to determine which media bay modules and which types of trunk lines are available in Media bay module common features Media bay modules are designed within a common casing, which includes the following common features:...
Page 61: Power Connections
The back of the modules have a single connector that provides a DS256 connector and power to the module. These connectors plug into the back of the media bay on the BCM1000 or BCM1000e. Some modules also have a cooling fan that runs off the module power source.
Page 62: Dip Switches
The wires that connect the media bay module daughter board to the module can become pinched between the module and the BCM1000 media bay if you insert the modules off the straight or with too much force. This will cause a short in the equipment and could stop the Business Communications Manager from restarting.
Page 63: Trunk Media Bay Modules
Trunk media bay modules You install the trunk media bay modules in the BCM1000 or the BCM1000e. Trunk media bay modules connect telecommunications lines to the Business Communications Manager hardware. These are determined by: • which lines are available from your telephone service provider •...
Page 64: Digital Trunk Media Bay Module
On North American Business Communications Manager systems, the DTM connects to a T1 or PRI line. With a T1 line, you can add a maximum of 24 digital telephone lines. With a PRI line, you can add a maximum of 23 digital telephone lines.
Page 65: Global Analog Trunk Module (Gatm)
Transmit Alarm Transmit Error All LEDS flashing TIP: You can install a maximum of three DTMs in the BCM1000 system, depending on the available bus blocks. These modules must be installed in the BCM1000. If you already have three modules...
Page 66: Caller Id Trunk Media Bay Module
Conversely, when the line is active, the auxiliary port line is blocked. When you connect a single line analog telephone to the auxiliary port, you can use it as an emergency telephone because this line remains active if a power outage occurs.
Page 67: Basic Rate Interface Media Bay Module
Each BRI ISDN line you connect adds two telephone lines to the Business Communications Manager system. Therefore, each BRI adds a maximum of eight telephone lines to the Business Communications Manager system via the four RJ48C jacks on the faceplate. You can also use this module for dial backup or dial-on-demand services for WAN connections.
Page 68: Station Media Bay Modules
Chapter 2 Telephony hardware Station media bay modules You install the station media bay modules in the BCM1000 or the BCM1000e. Station media bay modules connect telephones and analog telecommunication devices to the Business Communications Manager system. Table 5 provides a list of the station modules that can be used on the Business Communications...
Page 69: Digital Station Media Bay Module
Digital Station media bay module Three types of media bay modules support digital telephones on the Business Communications Manager. Each module has a minimum of one amphenol connector on the faceplate. This section describes the two DSM modules. Refer to •...
Page 70: 4X16 Media Bay Module
CTM media bay module, with four analog lines, and a DSM 16-digital telephone media bay module. Each of the four ports supports Caller ID and disconnect supervision. An auxiliary port beside Line 1 allows you to use an analog telephony device, such as a modem, fax or telephone, to share the trunk.
Page 71 Table 6 Analog engineering specifications (Continued) Feature Ringing Voltage 80 V rms ± 10% (North America) Ringing Voltage (Europe) 75 V rms ± 10% Loop Current 20 mA minimum Loop Current (Poland) Battery Feed voltage - 48 V dc ± 10% FIC code OL13ABC Ringer Equivalence...
Page 72: Analog Station Media Bay Module
Chapter 2 Telephony hardware Table 6 Analog engineering specifications (Continued) Feature Max units per DS30 bus MWI Types Stutter Tone Analog Station media bay module (North American systems only) The Analog Station media bay module (ASM 8) connects to eight analog telecommunication devices.
Page 73: Global Analog Station Media Bay Module (Gasm8)
The Fiber Expansion module (FEM), provides a fast way of upgrading from an existing Norstar system simply by plugging in Norstar expansion modules to the FEM box. • The DDI MUX module allows you to combine data and telephone trunks through one T1 interface. Table 7 Specialized modules...
Page 74: Fiber Expansion Media Bay Module
Chapter 2 Telephony hardware Table 7 Specialized modules DDIM enables a Business Communications Manager system to share its connection to a Universal T1 “Digital drop and insert network with a LAN MUX (DDIM)” DECT (not shown) Supports the legacy DECT handsets and up to eight radio base stations Fiber Expansion media bay module The Fiber Expansion media bay module (FEM) connects a maximum of six Norstar expansion...
Page 75: Digital Drop And Insert Mux (Ddim)
Figure 23 Digital drop and insert (DDIM) faceplate LEDs and connectors Data module serial port Power LED Status LED In Service LED Loopback Test LED Continuity Loopback Receive LEDs Transmit LEDs Chapter 2 Telephony hardware 10101 Loopback RJ48C digital telephone line connector Installation and Maintenance Guide...
Page 76: Telephones And Adapters
7316E — two-line display, three display buttons, 16 memory buttons with indicators, eight memory buttons without indicators. This telephone performs as a 7316 digital phone on systems prior to BCM 3.5. On systems running BCM 3.5 and newer software, the...
Page 77 Digital Mobility Controller, which, in turn, is wired to a digital module on the BCM1000 or BCM1000e. Depending on the mobility configuration, you can have a maximum of 64 sets assigned to your system.
Page 78 • Norstar 7324 — two-line display with three display buttons, 24 memory buttons with indicators. Options: two CAP modules. • Central answering position (CAP) (North American systems only) — connects to an 7324 telephone and provides 48 additional memory buttons. You need one Station Auxiliary Power Supply (SAPS) for every 7324 telephone that has CAP modules.
Page 79: Cordless And Wireless Systems
Cordless and wireless systems The following sections describe the cordless and wireless systems that are compatible with the Business Communications Manager system, and the hardware components that are required. Digital Mobility Solutions The Digital Mobility system introduced with this release consists of four independent hardware components: •...
Page 80: Digital 7406 System Components
Chapter 2 Telephony hardware • The Wireless LAN handsets emulate the 2004 IP telephone with some variations to accommodate specifics of the handset. The handset has a two-line truncated display and buttons that act as display keys to page through menu items. There are no line keys, but the handset has a menu accessed through the LINE key, that allows the user to select lines and programmed features.
Page 81: Auxiliary Requirements
(SSH-based) to access the text-based Unified Manager menus from a computer connecting to the Business Communications Manager over a LAN, for instance when you want to initialize a new hard disk. Connecting to the BCM1000 through a serial or crossover cable configuration is not affected by this change.
Page 82: Browser Requirements
Chapter 3 Auxiliary requirements If your company wishes to continue using Telnet over the LAN, or if you have legacy DECT equipment, the Telnet service can be manually enabled through the Unified Manager, under Services. If you have legacy DECT equipment, Telnet is required to run the DECT programming.
Page 83: Preloading Java Class Files On Your Workstation
Preloading Java class files on your workstation To preload Java class files on your workstation: Open Unified Manager from your desktop. The first window displays a number of functional buttons. Click the Install Client button. From the list, choose the link to the Java Class for the browser you are using (Internet Explorer or Netscape Navigator).
Page 84 Chapter 3 Auxiliary requirements N0008587 01...
Page 85: Selecting The Media Bay Modules For Your System
Business Communications Manager system. A special media bay module called a Fiber expansion module (FEM) allows you to update from a Norstar system to a BCM1000 by reusing the Norstar expansion modules and the fiber cables to the modules.
Page 86: Selecting The Trunk Media Bay Modules
Chapter 4 Selecting the media bay modules for your system Selecting the trunk media bay modules The number and type of lines coming into your system determine which trunk media bay modules, and how many modules, you require to support your needs. Trunk lines come from either the public network (PSTN), or they support connections in a private network.
Page 87: Selecting The Station Media Bay Modules
You can add a maximum of three DTMs to your Business Communications Manager system, and only on the BCM1000. Tip: The BCM1000 can hold three media bay modules. If you require more than three modules, a BCM1000e can be connected to support an additional six additional modules.
Page 88: Upgrading From An Existing Norstar System
A special media bay module allows you to convert existing Norstar expansion modules from the Norstar ICS to full Business Communications Manager capability. The FEM allows you to connect a maximum of six Norstar expansion modules to a BCM1000. Each expansion module connection requires one DS30 bus, therefore, the BCM1000 used for this purpose can only support one FEM module (and no BCM1000e) if you are converting a fully-configured Norstar system.
Page 89: Changing The Ds30 Split
On these buses the B2 bus blocks are reconfigured as B1 bus blocks, thereby, doubling telephone capacity. However, only DSM16+, DSM32+ and ASM/GASM8 modules can support the second set of DNs. The DSM16+ and DSM32+ modules can be configured for either single density, which access only the top 16 DNs, or double density, which accesses all 32 DNs.
Page 90: Setting Offsets
Chapter 4 Selecting the media bay modules for your system Default BCM 3.0 and newer systems are configured as Partial Double Density (PDD) systems, in that they maintain DS30 06 and 07 in the original configuration of 16 DNs per bus. This accommodates those systems which use Companion.
Page 91: Figure 26 Offsets Are Part Of Ds30 Line/Dn Groups
Figure 26 Offsets are part of DS30 line/DN groups Each offset supports: four lines (trunks)* four DNs (single density) eight DNs (double density) *DTM: 6 to 8 lines per offset (24 to 30 lines per DS30) *FEM: DS30 = 1 port Chapter 4 Selecting the media bay modules for your system Offset 0 1 DS30 bus supports:...
Page 92: Determining Module Ds30 Bus Requirements
2 DS30 bus/ offset set to 0, 1, 2, or 3 4X16 1 offset of 1 DS30 bus for lines 1 full DS30 for telephone and equipment connections 1 DS30 bus/ offset set to 0 1 DECT module per DS30 bus...
Page 93: Table 10 Matching Modules To Ds30 Bus Capacity
“Setting media bay module DIP switches,” on page starting from the bottom DS30 bus, and you assign station modules starting from the top DS30 bus. Install the modules into the BCM1000 or BCM1000e. Refer to bay modules,” on page 109.
Page 94 Chapter 4 Selecting the media bay modules for your system N0008587 01...
Page 95: Installing The Bcm1000
Ensure that you have all the equipment and supplies you require to install the system. Refer to “System equipment and supplies” on page • If you want to install the media bay modules into the BCM1000 before you install it, ensure that the DIP switches are set correctly. Refer to for your system,” on page 59...
Page 96: Electrical Requirements
Do not try to make the connections yourself. The BCM1000 power cord is 1.5 m (5 ft) long. You can connect the server to a power bar with a maximum length of 2 m (6.5 ft), including power bar. You must use a power bar approved by an appropriate National Test Body, with a third wire ground.
Page 97: Analog Loop
• cabling for connections between hardware units You can place a maximum of three media bay modules in the BCM1000. You must install an BCM1000e if you require more than three media bay modules. Optional equipment...
Page 98: Equipment For Installing The Bcm1000
25-pair cable with amphenol connectors Installing the BCM1000 in a rack The BCM1000 fits into a standard 19-inch equipment rack. You can install the base unit in the same rack as your other networking and telecommunications equipment. Caution: When installing the BCM1000 in a rack, do not stack units directly on top of one another in the rack.
Page 99: Installing The Bcm1000 Into The Rack
Figure 28 Attaching the rack mounting bracket to the BCM1000 Installing the BCM1000 into the rack After the brackets are installed, perform the following steps to install the BCM1000 in the equipment rack: Determine the location in the rack you want to install the base unit.
Page 100: Installing The Bcm1000 On The Wall
Align the screw holes on one side of the base unit with both rack mounting brackets or with one of the wall mounting brackets. Note: The brackets suspend the BCM1000 on the wall. Consider the direction you want the media bay modules to face, left or right, when you choose the side to install the rack mounting brackets on.
Page 101: Figure 30 Attaching The Mounting Brackets To The Bcm1000
Do not tighten the screws heads against the backboard. Leave approximately 0.5 cm (0.25 in.) of the screw out of the backboard. Note: Position the screws to leave enough space beside the BCM1000 (23 cm or 9 in.) to insert and remove the media bay modules.
Page 102: Figure 31 Mount The Bcm1000 On The Wall
Chapter 5 Installing the BCM1000 Figure 31 Mount the BCM1000 on the wall Insert two #10 x 2.5 cm (#10 x 1 in.) round-head wood screws in the other two slotted holes. Insert a #10 x 2.5 cm (#10 x 1 in.) round-head wood screw in one of the unslotted holes.
Page 103: Installing The Bcm1000 On A Flat Surface
Installing the BCM1000 on a flat surface You can install the BCM1000 on any flat surface that can support the weight of the unit. Caution: Refer to conditions before selecting a location for the BCM1000. To install the BCM1000 on a table or shelf: Attach four rubber feet to the corners on the bottom of the base unit.
Page 104 Chapter 5 Installing the BCM1000 N0008587 01...
Page 105: Installing The Bcm1000E (Expansion Unit)
This chapter describes how to install the BCM1000e. The BCM1000e must be installed close enough to the BCM1000 that the 5 m (16 ft.) cable between the two units can be connected to the BCM1000 without stress on the cable. The BCM1000e has the same environmental and electrical requirements as the BCM1000.
Page 106: Attaching The Bcm1000E To The Rack
Note: Rack mount bracket The BCM1000e rack mount bracket has an additional set of holes that allows you to install the brackets so that the unit sits flush with the BCM1000 in an equipment rack where space is limited. Attaching the BCM1000e to the rack The mounting brackets you attached to the BCM1000e correspond with mounting holes located on the equipment rack.
Page 107: Installing The Bcm1000E On The Wall
Installing the BCM1000e on the wall The BCM1000e must be installed close enough to the BCM1000 that the 5 m (16 ft.) cable between the unit and the BCM1000 can be connected without stress on the cable. Caution: Refer to conditions before selecting a location for the BCM1000e.
Page 108: Installing The Bcm1000E On A Flat Surface
You can install the BCM1000e on any flat surface that can support the weight of the unit, and which is within 5 m (16 ft.) of the BCM1000. Attach the supplied rubber feet to the corners of the bottom of the BCM1000e.
Page 109: Figure 36 Bcm1000 Ds258 Connector
Plug the other end of the cable into the DS256 connector on the faceplate of the MSC in the BCM1000. Refer to Figure Figure 36 BCM1000 DS258 connector DS256 connector Warning: The timing in the Business Communications Manager system is designed for a 5 m (16 ft.) Category 5 patch cable.
Page 110 Chapter 6 Installing the BCM1000e (expansion unit) N0008587 01...
Page 111: Setting Media Bay Module Dip Switches
Chapter 7 Setting media bay module DIP switches Before you install a media bay module, assign switch settings for the media bay module. These settings determine which line numbers (trunks) or DNs (extensions) the equipment connected to the module will have access to. The DIP switches are located on the back or underside of the media bay module.
Page 112: Choosing The Assigned Order For Modules
Chapter 7 Setting media bay module DIP switches DSM32 module, because the second level of DSM lines would not be accessible. The same applies to assigning a DSM32 to DSM30 06 if your system is set to a 3/5 DSM30 split. Refer DSM switch settings •...
Page 113: Figure 37 Assigning The Modules To The Ds30 Bus Hierarchy
Figure 37 Assigning the modules to the DS30 bus hierarchy After you choose your modules, choose where to assign them on the DS30 bus blocks DN assignment DS30 begins with Start DN bus # (default: 221) Station modules are assigned starting at the top (DS30 02) of the available media bay module DS30 blocks.
Page 114: Figure 38 Assigning Double Density Modules To The Ds30 Bus Hierarchy
Chapter 7 Setting media bay module DIP switches Figure 38 Assigning double density modules to the DS30 bus hierarchy Double-density example (system configured as PDD) Partial Double Density Systems configured with Partial Double Density (PDD), allow legacy Companion telephones on DS30 06 and 07 (if the sys- tem is set to a 2/6 split).
Page 115: Determining Module Dip Switch Settings
Determining module DIP switch settings After you determine in which order you want to assign the modules, you determine the specific switch settings for each module. Table 11 on page 90 Figure 39 shows an example of the table and how to do the following steps: Step 1: On Table 11 Step 2: Number the order in which you want to assign the modules.
Page 116: Table 11 Possible Media Bay Module Dip Switch Settings, Single Density
Chapter 7 Setting media bay module DIP switches Table 11 shows possible DS30 bus numbers and offset configurations for each type of module, and the corresponding switch settings for modules that only allow single density, or which are set to single density, as may be the case for a DSM16+ or DSM32+.
Page 117: Table 12 Possible Media Bay Module Dip Switch Settings For Double Density
Table 12 Possible media bay module DIP switch settings for double density Media bay module DS30 positioning DSM16+ DSM32+ Offsets 0, 1 Offset 0 07*** Module set to offset 0 Each shaded square represents the amount of the DS30 bus, and the offset, which the module requires. ***If your system is configured with a 3/5 DS30 split, DS30 07 is not available to media bay modules.
Page 118: Setting The Dip Switches On The Modules
Chapter 7 Setting media bay module DIP switches Setting the DIP switches on the modules Before you install the media bay modules into the BCM1000 or BCM1000e housing, you need to set the DIP switches. Make a note of these settings either on the chart shown in or in the Programming Record forms.
Page 119: Line And Extension Numbers For Specific Modules
Tip: Create a label with the DS30 bus and DIP switch settings, and stick it to the front of the module to provide ease of reference for maintenance activities. Line and extension numbers for specific modules The switch settings on the media bay module determine the line numbers and extension numbers the modules use.
Page 120: Bri Switch Settings
Chapter 7 Setting media bay module DIP switches Table 15 shows the switch settings for each DS30 bus, and the resulting line assignments. Table 15 DTM switch settings (E1 and UK PRI) Enter these switch settings Select DS30 bus If your system is configured with a 3/5 DS30 split, DS30 07 is not available. BRI switch settings You can install a maximum of three BRI modules per DS30 bus on the offsets indicated below.
Page 121: Ctm/Gatm Switch Settings
CTM/GATM switch settings There are two models of CTMs/GATMs. • CTMs/GATM4s have four lines, therefore, you can add a maximum of four CTMs/GATM4s per DS30 bus. • CTM8s/GATM8s have eight lines. This module uses two offset settings per module. Therefore, you can add a maximum of two CTM8/GATM8s per DS30 bus. •...
Page 122: Gatm Switch Settings
Chapter 7 Setting media bay module DIP switches GATM switch settings There are two sets of DIP switches located on the rear of the GATM module. The left set of switches allows you to determine the DS30 bus and offset for the module. Refer to Table The right set of switches allows you to manually configure a country profile operation, which is required for earlier versions of software.
Page 123: Ctm/Gatm Dip Switch Settings
CTM/GATM DIP switch settings Table 17 shows the switch settings for each DS30 bus, and the resulting line assignments for CTMs/GATM4s and CTM8s/GATM8s. Table 17 CTM/GATM4 and CTM8/GATM8 DS30 and offset switch settings Select Select Enter these switch settings DS30 offset bus # Chapter 7 Setting media bay module DIP switches...
Page 124: Table 18 Global Analog Trunk Module Dip Switch Settings
Chapter 7 Setting media bay module DIP switches Table 17 CTM/GATM4 and CTM8/GATM8 DS30 and offset switch settings (Continued) Select Select Enter these switch settings DS30 offset bus # If your system is configured with a 3/5 DS30 split, DS30 07 is not available. The table below lists the possible DIP switch settings for the Mode and Country DIP switches for the GATM4 and GATM8.
Page 125: 4X16 Switch Settings
4X16 switch settings The 4X16 module combines a CTM and a DSM 16. The CTM only requires four lines on the DS30 bus. Therefore, it can be assigned any of the four offsets in a DS30 bus. The DSM module then automatically assigns the next DS30 bus number and all the assigned DNs.
Page 126 Chapter 7 Setting media bay module DIP switches Table 19 4X16 switch settings (Continued) Select Enter these switch settings Select DS30 offset bus # If your system is configured with a 3/5 DS30 split, you cannot configure this module for DS30 06 since DS30 07 is not available for the second level.
Page 127: Asm 8/Gasm8 Switch Settings
ASM 8/GASM8 switch settings For systems running software prior to BCM 3.0, only two ASM units can share a DS30 bus, using offset 0, 1 or 2. BCM 3.0 software introduced the concept of double density, which allows you to install an ASM8/GASM8 on all four offsets on DS30 02 to 05.
Page 128 Chapter 7 Setting media bay module DIP switches Table 20 ASM8 settings for upgraded 2.5 systems and new 3.0 systems (Continued) Select Select Enter these switch bus# offset settings on on on on on on on on off off on on on on on off off off off off...
Page 129: Gasm8 Country Switch Settings
GASM8 country switch settings The GASM8 has a second set of eight dip switches on the right side, at the rear of the module, that allow you to choose a mode setting. Which setting you choose is based on country profile and BCM software version.
Page 130: Dsm Switch Settings
Chapter 7 Setting media bay module DIP switches • Switch 4-8: country settings are based on the country profile assigned to the system. Ensure that the Dip switch settings are correctly set to ensure proper operation. Refer to Table 22 for detailed switch settings.
Page 131: Table 23 Dsm Single Density Settings For Bcm 2.5 Systems Upgraded To Bcm 3.0 Or Newer Software
On these two tables, note that the modules only use the top 16 DNs for each DS30 bus occupied. In a single-density configuration, it does not matter if the bus is FDD or PDD, only the top 16 lines can be accessed. Table 23 DSM single density settings for BCM 2.5 systems upgraded to BCM 3.0 or newer software Enter these switch Select...
Page 132: Table 25 Dsm 16+ And Dsm32+ Double Density Switch Settings For 2.5 Systems Upgraded To Bcm 3.0 Or Newer Software
Chapter 7 Setting media bay module DIP switches Table 25 DSM 16+ and DSM32+ double density switch settings for 2.5 systems upgraded to BCM 3.0 or newer software Enter these switch Select settings DS30 bus # If your system is configured with a 3/5 split, you cannot use DS30 07 for the DSM 16 module. The extensions listed are based on a three-digit DN with a Start DN of 221.
Page 133: Table 26 Dsm 16+ And Dsm32+ Double Density Switch Settings For New Systems With Bcm
Table 26 DSM 16+ and DSM32+ double density switch settings for new systems with BCM 3.0 or newer software Enter these switch Select settings DS30 bus # on on on A on on on B on on on on off off off off on on A on on B...
Page 134: Fem Switch Settings
You need to turn a port on for each Norstar expansion module you want to connect to the BCM1000. Each port also occupies one full DS30 bus. Therefore, if you have a fully-configured, six-module Norstar system to convert, you need to turn on all six ports on the FEM, and, therefore, no other module can be installed in the BCM1000.
Page 135: Installing Media Bay Modules
Chapter 8 Installing media bay modules After you set the switches on the media bay modules, you can install them in the BCM1000 or the BCM1000e. The BCM1000 accommodates a maximum of three media bay modules. If your system requires more than three media bay modules, you need to connect a BCM1000e to the BCM1000.
Page 136: Shutting Down The System
Ensure the cables connected to the front of the base unit and the expansion unit are clearly marked. Remove the cables from all the media bay modules and the MSC on the BCM1000 front panel and the BCM1000e, if there is one.
Page 137: Installing A Media Bay Module
Figure 44 Identifying the media bay module latches Chapter 8 Installing media bay modules Chapter 7, “Setting media bay module DIP switches,” on page “FEM switch settings” on page Figure BCM1000 Grasp the edge of the front bezel and pull it forward BCM1000 media bay module latches Installation and Maintenance Guide 108.
Page 138: Figure 45 Warning Of Possible Shorting Issue On Media Bay Modules
You will hear a click when the module is firmly seated in the media bay. The module sits slightly forward from the face of the BCM1000. When the front bezel is replaced, the module face is flush with the surface of the unit.
Page 139: Reconnecting The Equipment
Follow these steps carefully to ensure that you return your system to operation without endangering the equipment or yourself. Plug the power cords for the BCM1000 and the BCM1000e, if there is one, back into the ac outlets. Note: The Business Communications Manager system starts up when you connect the ac power cord.
Page 140: Replacing Media Bay Modules
Figure 40 on page 92 assigned to other modules. Figure 46 Process map: Replacing a media bay module Module failure Disconnect cables from the front of the BCM1000 and BCM1000e Remove power from both units Remove front bezel from BCM1000 or BCM1000e...
Page 141: Installation/Replacement Troubleshooting
The wires that connect the media bay module daughter board to the module can become pinched between the module and the BCM1000 media bay if you insert the modules off the straight or with too much force. This will cause a short in the equipment and could prevent the Business Communications Manager from restarting.
Page 142 Chapter 8 Installing media bay modules N0008587 01...
Page 143: Starting The System
Chapter 9 Starting the system The BCM1000 and BCM1000e are each powered through an ac outlet. The voltage required depends on the geographical location of the units. All systems are initially set at the factory, based on the intended destination. You must check that the voltage and wiring are correct for you system before you connect any of the units to the power source.
Page 144: Checking Power And Wiring
Always connect power to the BCM1000 and BCM1000e, if there is one, before you reconnect the cabling to the front of the units. Connect the BCM1000 power cord to an electrical outlet that is a non-switchable, third wire ground ac outlet.
Page 145: Checking System Power And Status
Checking system power and status After you connect power to the BCM1000, the Power LED on the front of the base unit and expansion unit lights. Refer to LED turns solid green. Figure 47 LEDs confirm that BCM1000 is active...
Page 146 Check all cables and power connections. Ensure that the ac outlet has power. Reconnect the power cords. Note: You can monitor the state of the BCM1000 LEDs from your computer. Refer to “Using the System Status Monitor to monitor LEDs” on page When the system power is on, and the system has successfully booted, the power and status LEDs on the faceplates of the media bay modules are lit and remain constant.
Page 147: Connecting The Data Networking Hardware
130 Connecting the cards The data networking hardware is installed in the BCM1000 at the factory. All systems that use remote data management have one LAN card. Some systems have a LAN and a WAN card. Some systems can have two LAN cards.
Page 148: Connecting Wiring To The Lan Card
For maintenance shutdowns, ALWAYS follow this process: Shut down the software through the Unified Manager, if possible. b Remove all cable connects from the front of the BCM1000 and BCM1000e. Remove power from the BCM1000 and the BCM1000e d DO NOT RECONNECT the cables to the front of the units until the power connection has been restored.
Page 149: Connect Wiring To The Modem Card
Table 29 shows the wire connections for a DB25 adapter cable. Table 29 DB25 adapter cable DB26 on WAN card Signal Chassis Ground Transmit Data Receive Data Request to Send Clear to Send Data Set Ready Signal Ground/ Common Return Data Carrier Detect Connect wiring to the modem card (North American Systems only)
Page 150: Table 30 Rs-422/Eia 530 Adapter Cable
Chapter 9 Starting the system Table 30 shows the wire connections for a RS-422/EIA 530 modem adapter cable Table 30 RS-422/EIA 530 adapter cable DB26 on WAN card Signal Protective Ground Transmit Data A Receive Data A Request to Send A Clear to Send A Data Set Ready A Signal Ground...
Page 151: Replacing The Cards
Table 32 shows the wire connections for a DB15 X.21 adapter cable. Table 32 DB15 X.21 adapter cable DB26 on WAN card Signal Chassis Ground Transmit Data A Receive Data A Request to Send A 3 Clear to Send A Signal Ground Receive Clock B External Clock B...
Page 152: Setting Initial System Configurations
If this address conflicts with the LAN settings, you can cause network damage if you connect the network without changing the IP address. If you can use the default IP address, you can connect the BCM1000 to the LAN, as described in “Connecting wiring to the LAN card” on page system from your PC through the Unified Manager.
Page 153: Connecting When There Is An Ip Address Conflict
Connecting when there is an IP address conflict If you cannot use the default IP address, you must change the IP address of the BCM1000 through one of these connections: • a terminal and a null modem cable. Refer to •...
Page 154 Finding the configuration menus To carry out this procedure, the BCM1000 must be correctly powered up, as described in 9, “Starting the system,” on page Attach the null modem cable to the serial port on the BCM1000.
Page 155: Figure 50 Main Menu
After the system restarts, you can continue with your system configuration. Warning: Changing this information on an existing system completely erases the telephony programming and disables the telephony system. It also reboots the BCM1000 and BCM1000e, if there is one.
Page 156: Using An Ethernet Crossover Cable
• the Business Communications Manager is not connected to a LAN or WAN • you have to change the IP address and netmask for the BCM1000 before you connect it to the network Setting the crossover connections To connect to the Business Communications Manager using an Ethernet crossover cable, you need a computer equipped with a 10/100 Base T network interface card and TCP/IP protocol.
Page 157: Entering The Software Keycodes
Regenerating keys after system replacement If you need to replace your BCM1000, which would be the case if the motherboard or MSC became inoperable, you will need to regenerate all your keycodes to reflect the new system identification, and enter them again after you perform your system data restore.
Page 158 Chapter 9 Starting the system N0008587 01...
Page 159: Wiring The Modules
Electrical shock hazards from the telecommunications network and ac mains are possible with this equipment. To minimize risk to service personnel and users, the BCM1000 and the BCM1000e, if there is one, must be connected to an outlet with a third wire ground.
Page 160: Module Wiring Warnings
Warning: Electrical shock warning. The Business Communications Manager media bay modules have been Safety approved for installation into BCM1000 and BCM1000e. It is the responsibility of the installer and user to ensure that installation of the Business Communications Manager hardware does not compromise existing Safety approvals.
Page 161: Connecting Media Bay Modules To Service Providers
Connecting media bay modules to Service Providers To connect DTM, CTM, CTM8, 4X16, or BRI media bay modules to the network, follow these steps: On the front of the module, locate the RJ48C socket (DTM), RJ45 sockets (BRI), or the RJ11 sockets (CTM and 4X16 modules).
Page 162: Figure 55 Gatm Cable Wiring Diagram
136 Chapter 10 Wiring the modules • The GATM uses an amphenol connector instead of an RJ-type connector, therefore, the wiring for this module differs from the ASM. The cables used by this module should be supplied by qualified technical personnel to ensure the correct pin-out. To connect the Global analog trunk module (GATM) to the network, follow these steps: On the front of the module, locate the amphenol connector.
Page 163: Figure 56 Bri Rj45 Wiring Array
• Figure 56 shows the wiring pin-out for a BRI to the service provider (BRI loop set to T) Warning: The BRI must only be connected to an NT1 provided by the service provider. The NT1 must provide a Telecommunication Network Voltage (TNV) to Safety Extra Low Voltage (SELV) barrier.
Page 164: Wiring Media Bay Modules To Internal Connections
Install the telephones and peripheral equipment wiring (if new system): Attach the cables for the telephones to the connecting blocks. b Install the telephones. Each telephone comes with hardware installation instructions. Refer also to Chapter 13, “Installing optional telephony equipment,” on page Note: You can configure most types of telephones before they are installed.
Page 165: Figure 57 Wiring For Dsm 16, 4X16, And Dsm 32
Table 34 Figure 57 The Sets heading indicates the position of the set on the BIX block. Set DNs are allocated by the Business Communications Manager based on the DS30 bus setting on the station module. Figure 57 Wiring for DSM 16, 4X16, and DSM 32 25-pair connector T=Tip R=Ring...
Page 166: Figure 58 Wiring For An Asm 8 Or Gasm8
Ensure the base stations are correctly installed and connected to the appropriate modules on the Business Communications Manager hardware. In the case of the Wireless LAN IP telephone system, ensure that the access point is correctly set up to connect to the BCM1000 LAN or WAN.
Page 167: Fem Wiring
A Fiber Expansion module (FEM) allows you to upgrade from a Norstar system to a Business Communications Manager system by reusing the Norstar expansion modules. The expansion modules connect to the FEM module installed on a BCM1000, using the same fiber cable that connected them to the Norstar main housing.
Page 168: Table 36 Extension Comparison Chart
142 Chapter 10 Wiring the modules Table 36 compares the designated extension numbers on the Norstar and on the Business Communications Manager. Table 36 Extension comparison chart Ports DS30 bus 02, FEM port 1 Norstar DS30 bus 03, FEM port 2 Norstar DS30 bus 04, FEM port 3 Norstar...
Page 169: Installing Telephones And Peripherals
The Analog Terminal Adapter 2 (ATA 2) connects a standard analog voice device or data communication device to a digital line connector on a media bay module on the BCM1000. Refer to the installation instructions that come with the module for proper installation. Also refer to the ATA Installation and Configuration Guide and the Analog Telephone User Guide.
Page 170: Central Answering Position (Cap/Ecap)
A CAP consists of a 7316E digital phone and from one to nine Key Indicator Modules (KIMs). Each module provides 16 programmable keys with indicators. If the telephone is configured as an eCAP, a maximum of four modules can be added (eKIMs). A 7316E+eKIM can support line appearances, multiple appearances of a target line, and Hunt group designators in additional to memory key programming on the eKIMs.
Page 171: Table 37 Cross Referencing Ports And Dns On A 2.5 System Upgraded To 3.0 Or Newer Software
Table 37 Cross referencing ports and DNs on a 2.5 system upgraded to 3.0 or newer software DS 30 bus 02 Pins Port* 26/1 27/2 28/3 29/4 30/5 31/6 32/7 33/8 34/9 35/10 36/11 37/12 38/13 39/14 40/15 41/16 Second-level DNs (DS 30 bus set to Full Double Density) DS 30 bus 02 Pins...
Page 172: Table 38 Cross Referencing Ports And Dns On A New Version 3.0 Or Newer System
146 Chapter 11 Installing telephones and peripherals Table 38 Cross referencing ports and DNs on a new version 3.0 or newer system DS 30 bus 02 Pins Port* 26/1 27/2 28/3 29/4 30/5 31/6 32/7 33/8 34/9 35/10 36/11 37/12 38/13 39/14 40/15...
Page 173: Installing An Emergency Telephone
Installing IP telephones The Business Communications Manager emobility strategy includes support for the Nortel Networks 20XX IP telephones, the Nortel Networks i2050 Software Phone, and the Wireless LAN handsets. The system can be set to automatically assign DNs to the Nortel IP telephones. If you choose to manually assign DNs, choose DNs from unused DNs in the digital range.
Page 174: Installing The 7406 Cordless Systems
This system is most suited to small to medium office environments set up in an open fashion. The digital 7406 cordless telephone uses the DNs for the ports on the station module that the base station is connected to. They are digital sets and use 7316 as an operational model.
Page 175: Installing Analog Terminal Adapters
The ATA 2 provides on-premise service only (unexposed plant only). This section includes: • “Understanding pre-installation requirements” on page 149 • “Connecting an analog telephone” on page 151 • “Connecting a data device” on page 152 • “Connecting the ATA 2” on page 153 •...
Page 176 ATA 2, the Business Communications Manager system supports data transmission rates a maximum of and including 28.8 kbit/s. CAUTION: Nortel Networks cannot guarantee the maximum data transmission rate because the maximum rate is subject to the quality of the end-to-end channel.
Page 177: Connecting An Analog Telephone
1,200 bps require a modulation design compatible with the telephone line bandwidth. Use a conditioned external line to prevent data corruption during transmission Note: Maximum loss from the ATA 2 analog terminal to the CO must be 10 dB or less at 1 kHz.
Page 178: Connecting A Data Device
Chapter 12 Installing Analog Terminal Adapters Connecting a data device The ATA 2 connects a standard analog data device, such as a FAX or modem, to the Business Communications Manager system. This section shows the additional steps required to install ATA 2 for data communication.
Page 179: Connecting The Ata 2
Connect one end of a line cord to the ATA2 Line jack. Connect the other end to an available station port on the BCM1000 or BCM1000e. For a 120 V or 230 V system, plug the DIN connector of the power supply cord into the power supply connector receptacle.
Page 180: Mounting The Ata 2
When using 0.5 mm wire (24 AWG), select a location within 800 m (2,600 ft.) of the BCM1000. Allow 12.5 cm (5 in.) clearance for the line jack, terminal jack, and power supply connector. Screw two 4 mm (#8) screws into the wall, 130 mm (5 1/4 in.) away from each other. Leave 6 mm (1/4 in.) of the two screws showing.
Page 181: Testing Insertion Loss Measurement
For CO to analog device measurement Use this procedure to measure the insertion loss from the CO to the analog device: Establish a connection to the 1 mW, 1 kHz, CO service line with an analog telephone attached to the ATA 2.
Page 182: Configuring The Ata 2
For analog device to CO measurement Use this procedure to measure the insertion loss from the analog device to the CO: Establish a connection to a silent termination on the CO service line with an analog telephone attached to the ATA 2.
Page 183: Installing Optional Telephony Equipment
Chapter 13 Installing optional telephony equipment This chapter tells you how to connect the optional ringer, page, and music telephony equipment to the media services card (MSC) connectors on the front of the BCM1000. Auxiliary ringer (customer supplied) An auxiliary ringer is a customer-supplied piece of hardware that provides external ringing capability to telephones connected to the Business Communications Manager system, if the telephones are set to allow it.
Page 184: External Paging System
Chapter 13 Installing optional telephony equipment External paging system (customer supplied) You can connect an external paging system to provide paging over external loudspeakers. Ensure the paging system follows these guidelines: The paging output from the MSC is 100 mV rms across an input impedance of 600 Ω. •...
Page 185: Contents
Business Communications Manager external paging does not support talk back paging equipment unless you use an external line port. The Business Communications Manager system provides paging over the telephone speakers when there is no external paging equipment. External music source (customer supplied) You can use any approved low-power device as a music source.
Page 186: Connecting The External Music Source
Chapter 13 Installing optional telephony equipment Connecting the external music source Follow these steps to connect the external music source to the BCM1000 jack. Connect the miniature jack of the music source output to the music-on-hold input on the MSC.
Page 187: Troubleshooting
Read and follow installation instructions carefully. Hardware problems can appear as any of the following: • The operational LEDs on the BCM1000 or on the media bay modules are not reacting as expected • The Business Communications Manager system does not function at all.
Page 188: Using The System Status Monitor To Monitor Leds
Figure 69 SSM board connections Mother board Redundant power supply Figure 70 shows what the LEDs look like on the outside of the BCM1000. The labels in the illustration indicate which part of the hardware each LED supports. N0008587 01...
Page 189: Figure 70 Led Locations On The Face Of The Bcm1000
Figure 70 LED locations on the face of the BCM1000 Operation LEDs Power Disk Status PCI Device Note: RAID board LED status monitoring is done through a separate Diagnostics screen. Refer to “Controlling and monitoring mirroring operations” on page Media Bay Module LEDs are discussed in The Business Communications Manager System Status Monitor allows you to view the status of the system LEDs on your PC.
Page 190: Emergency Telephone Does Not Function
Check the power LED on the ASM 8 to check that the ASM 8 is receiving power. Check that the emergency telephone has dial tone. Check the external line and emergency telephone connections. To avoid damage to the emergency telephone, connect the telephone directly to the external line and check for dial tone. Replace the MSC.
Page 191: Ata 2 Does Not Function
Business Communications Manager hardware and Business Communications Manager ATA 2. • External line to the Business Communications Manager system. Ensure the external line is correctly connected to the BCM1000 and make sure there is dial tone. Chapter 14 Troubleshooting Installation and Maintenance Guide...
Page 192: Checking For Dial Tone At The Ata 2
Check to ensure there is dial tone from the set and from the ATA 2 module. If there is no dial tone, replace a single-line telephone for the data communication device. If there is no dial tone at the ATA 2 unit: Disconnect the line side of ATA 2.
Page 193: Preparing Hardware For Maintenance Or Upgrades
Figure 73 Process Map: Preparing the units for maintenance Use Unified Manager to shut down software Disconnect cables from the front of the BCM1000 and BCM1000e Remove ac power plugs from both units Remove from rack or wall. Place on...
Page 194: Shutting Down The System Software
Chapter 15 Preparing hardware for maintenance or upgrades Shutting down the system software The Business Communications Manager system requires a controlled shutdown to guarantee the integrity of the file system. Sometimes this may not be possible, for instance if a hard drive fails. However, as long as you have access to the Unified Manager, perform the following procedures before removing power from the system: Start a web browser on a computer with a LAN connection to the Business Communications...
Page 195: Shutting Down The System Hardware
Follow these steps to ensure a safe shutdown of the system. Remove the cables from the front of the BCM1000 and BCM1000e, if there is one. This includes the data connections on the media services card (MSC).
Page 196: Removing The Front Bezel
Chapter 15 Preparing hardware for maintenance or upgrades Removing the front bezel The front bezel is a plastic cover installed on the front of the BCM1000. You must remove the bezel to add or remove the cards or the media bay modules. Refer to To remove the front bezels: Base unit: Grasp the edge of the front bezel and pull it forward.
Page 197: Software Restart
The Business Communications Manager automatically starts booting. Warning: When you restart the system, all IP clients/voice mail and VoIP ports are not available until the system services restart. If you have a mirrored disk system, once the services have been restarted, the system automatically ensures that the mirrored disk is updated.
Page 198 Chapter 15 Preparing hardware for maintenance or upgrades N0008587 01...
Page 199: Replacing The Hard Disk
Chapter 16 Replacing the hard disk The BCM1000 includes either one or two factory-installed hard disks. You also can install a second hard disk to a single-disk base unit. (Not available to BCM1000 hardware manufactured for the BCM 2.0 release).
Page 200: Removing The Hard Disk
Removing the hard disk The hard disk brackets are attached to the hard disk and the floor of the BCM1000. When you want to replace a hard disk, you remove both the brackets and the disk, or disks, as one unit, so they are easier to work with.
Page 201: Figure 77 Hard Disk Wiring (Single Disk) And Screw Locations (2.0 Hardware)
Remove the four screws holding the hard disk bracket to the BCM1000. Refer to Figure Note: If you are upgrading to a mirrored disk system, remove the power cables from the media bay module housing, as well. Figure 77 Hard disk wiring (single disk) and screw locations (2.0 hardware) Power supply Figure 78 Hard disk and screw locations (2.5 version hardware)
Page 202: Figure 79 Remove The Brackets From The Hard Disk
Figure 79 Remove the brackets from the hard disk Note: If you are returning the hard disk to a Nortel Networks repair facility, package it carefully in the replacement hard disk box. If you do not have the original box, package the drive in another box with shock absorbing material.
Page 203: Installing A New Hard Disk
Installing a new hard disk This section describes what you need to do to install a new hard disk into the BCM1000. Follow these steps to replace hard disks into the brackets, and then, back into the base unit housing.
Page 204: Figure 82 Cabling The Raid Board To The Hard Disks
Chapter 16 Replacing the hard disk Place the hard disk assembly back into the BCM1000. Align the holes in the brackets with the holes in the bottom of the inside of the BCM1000. b Fasten the hard disk bracket to the housing.
Page 205: Initializing The Hard Disk (Single-Disk System, Bcm 2.5/2.5.1)
For more information, refer to Initializing the hard disk (single-disk system, BCM 2.5/2.5.1) The BCM1000 is normally initialized at the factory. However, if you have to replace the hard drive in a single-disk BCM1000, you must re-initialize the Business Communications Manager.
Page 206: Figure 84 Platform Initialization Menu Screen (Bcm 2.5/2.5.1 Systems)
Chapter 16 Replacing the hard disk • If the hard disk requires initialization, the Platform Initialization Menu appears. Refer to Figure Figure 84 Platform Initialization Menu screen (BCM 2.5/2.5.1 systems) Enter the number beside the upload for the software you want to install. If you do not know which software to upload, refer to Warning: If you have a legacy DECT system and your system requires a muLAW companding law protocol, ensure that the entry in the brackets in entry 9 says...
Page 207: Figure 85 Profile Screen
Next you need to ensure the correct MSC configuration has been entered. Enter 1 (Select the hardware profile for this unit). The screen shown in Figure 85 Profile screen ============================================================================= Nortel Networks ============================================================================= ** 1. -BCM-WVMN-CONFIG 2. -BCM=NVMN-CONFIG 3. =BCM-INMN-CONFIG 4.
Page 208: Initializing The Hard Disk (Single-Disk System, Bcm 3.0)
Chapter 16 Replacing the hard disk Initializing the hard disk (single-disk system, BCM 3.0) The BCM1000 is normally initialized at the factory. However, if you have to replace the hard drive in a single-disk BCM1000, you must re-initialize the Business Communications Manager.
Page 209: Figure 87 Platform Initialization Menu Screen
Figure 87 Platform Initialization Menu screen Enter 1 (Initialize Universal Profile) and press <ENTER>. The MSC Initialization menu screen appears after about a minute. Refer to Figure 88 MSC Initialization Menu screen Enter the number beside the upload for the software you want to install. If you do not know which software to upload, refer to Chapter 16 Replacing the hard disk “Core software and regions”...
Page 210: Initializing The Hard Disk (Single-Disk System Bcm 3.0.1 And Newer Systems)
Initializing the hard disk (single-disk system BCM 3.0.1 and newer systems) The BCM1000 is normally initialized at the factory. However, if you have to replace the hard drive in a single-disk BCM1000 running BCM version 3.0.1 (3.0 maintenance release) or newer releases, you must re-initialize the Business Communications Manager.
Page 211: Figure 89 Main Menu Screen
Figure 89 Main Menu screen BCM1000 Select1 (Platform Initialization Menu) and press <ENTER>. The screen shown in Figure 90 Platform Initialization Menu screen BCM1000 Select 1 (Initialize Menu) and press <ENTER>. The Initialize Menu appears. Refer to Chapter 16 Replacing the hard disk Figure 84 appears.
Page 212: Figure 91 Initialization Menu Screen
Chapter 16 Replacing the hard disk Figure 91 Initialization Menu screen BCM1000 Select 1 (Initialize Universal Profile) and press <ENTER>. Note: If the initialization process detects a core software load mismatch between the MSC and the hard disk, the system displays a menu screen that prompts you to enter the most appropriate core load you replaced the hard disk).
Page 213: Figure 93 System Configuration Start Page
Note: The initialization process is automatic and takes approximately 40 minutes. The system automatically reboots a number of times as part of the initialization process. When the first reboot occurs, the telnet session disconnects. When the initialization process is complete, restart a telnet session with the Business Communications Manager.
Page 214: Figure 94 Quick Start Page
Chapter 16 Replacing the hard disk Figure 94 Quick start page 12 Enter the correct information for LAN1 (a), LAN2 (i), Subnet masks (m and j), Default next hop router (r) and System name (s), as required. Enter p after each change to apply it. 13 Enter b (go back) to return to the System Configuration Start Page screen after all network IP addresses are configured.
Page 215: Installing The Mirrored Disk Controller
If you upgrade your system from a single-disk system to a mirrored disk system, you will need to install the RAID board as well as a second hard disk. The RAID board is installed beside the media bay module housing in the BCM1000. Refer to Figure You can upgrade both 2.5 and 2.0 hardware to have mirrored capability.
Page 216: Installing The Raid Board
Installing the RAID board The following steps describe how to install the RAID board. The steps are the same for both the 2.0 and 2.5 versions of BCM1000 hardware, except for the power connections, which are described in “Routing power for mirrored systems” on page Prepare the base unit for maintenance.
Page 217: Connecting The Raid Board
Connecting the RAID board After you install the RAID board, you need to install a second hard disk and then wire the RAID board to the hard disks and to the BCM1000. Install the second hard drive as described in Connect the ribbon cables, as described in 192.
Page 218: Connecting Raid Board Ribbon Cables
Chapter 16 Replacing the hard disk In the mirrored disk configuration, the RAID controller board automatically writes the same data from the primary hard disk to the secondary/mirrored disk. Once this is complete, the board ensures that the disks remain identical. With this configuration, if one disk fails, the second disk has an exact copy of the current information and the system continues to function.
Page 219: Routing Power For Mirrored Systems
Connect the next connector of the second cable to the secondary hard disk (top disk). Connect the last connector of the second cable to the bottom of the media bay module back plane. Figure 99 Connecting the power cables for mirrored disks, 2.5 version of BCM1000 Chapter 16 Replacing the hard disk Figure 99.
Page 220: Power Routing For 2.0 Hardware
Do not attempt to connect any other component to the second and third connectors on this cable. Figure 100 Connecting the power cables for mirrored disks, 2.0 version of BCM1000 N0008587 01 Figure 100. Each step number in the following procedure...
Page 221: Raid Board Leds
The front end of the board fits into the card slot that is closest to the media bay modules on the BCM1000. The front panel of the board contains a number of LEDs that indicate the status of the RAID board and the current connection with the hard drives. Refer to...
Page 222: Controlling And Monitoring Mirroring Operations
Chapter 16 Replacing the hard disk Controlling and monitoring mirroring operations You can monitor and control disk mirroring through a control screen in the Unified Manager. Under Diagnostics, Diskmirroring you can access a screen that allows you to control the mirroring operation from your desktop, as well as display the status of the hard disks.
Page 223: Adding Or Replacing A Cooling Fan
Chapter 17 Adding or replacing a cooling fan Cooling fans circulate air through the chassis of the BCM1000 and expansion unit to prevent the components from overheating. This chapter describes how to replace a cooling fan. It also describes how to add a redundant fan to two versions of the base unit.
Page 224: Troubleshooting Fan Operation
Chapter 17 Adding or replacing a cooling fan Troubleshooting fan operation There are two LEDs on the front of the BCM1000 and one on the front of the expansion cabinet that can be used to assess fan function. Refer to...
Page 225: Figure 104 Remove The Fan Cable From Motherboard (Pre-2.5 Chassis)
Chapter 17 Adding or replacing a cooling fan 199 Remove the fan cable from wherever it is connected. Refer to Figure 104 Figure 105. Figure 104 Remove the fan cable from motherboard (pre-2.5 chassis) Fan cable Power supply cable Figure 105 Remove the fan cables from SSM board (2.5 models) SSM board Fan connectors Installation and Maintenance Guide...
Page 226: Figure 106 Removing The Fan (Bcm1000 Version 2.5 Single-Fan Model)
J7 or J6 on the SSM board, as shown in Figure 105. Remove the snap rivets that hold the fan to the BCM1000. Refer to Lift the old fan out of the BCM1000. Figure 106 Removing the fan (BCM1000 version 2.5 single-fan model) Fan attachments Figure 107 Screw attachments beside fan holes (BCM1000 version 2.5 redundant model)
Page 227: Replacing The Cooling Fan
To replace the fan in the BCM1000, follow these steps: Place the new fan in the BCM1000 in the position from which you removed the failed fan. Note: Ensure the label of the new fan faces the back wall of the BCM1000.
Page 228: Removing A Fan From The Bcm1000E
Remove the four screws that hold the fan to the BCM1000e. Lift the failed fan out of the unit. N0008587 01 Figure 105 on page Redundant fan adapter Spare power supply connector “Restarting the system” on page “Removing a fan from the BCM1000” on Figure 170.
Page 229: Figure 110 Fan Screws Location In Bcm1000E, 2.0 Models
Figure 110 Fan screws location in BCM1000e, 2.0 models. Power supply Screws attached to fan Figure 111 Fan screws location in BCM1000e, 2.5 redundancy models. Fan connectors on hub board Screws attached to fan Chapter 17 Adding or replacing a cooling fan 203 Fan connector on hub board Fan connector...
Page 230: Replacing A Fan Into The Bcm1000E
Chapter 17 Adding or replacing a cooling fan Replacing a fan into the BCM1000e Follow these steps to replace the fan in the BCM1000e. Place the fan in the BCM1000e so that the label faces the back wall of the unit. Align the screw holes in the fan with the screw holes in the BCM1000e and attach the fan.
Page 231: Replacing A Power Supply
• how to replace the power supply module in a redundant power supply system Replacing a standard power supply If the BCM1000 or BCM1000e has a standard power supply that fails, then all activity on the system ceases. Figure 112 supply.
Page 232: Removing The Standard Power Supply
If the standard power supply fails, the system will be down. Follow these steps to remove the power supply. Set up the server for maintenance by removing all the cables from the front of the BCM1000, then disconnect the BCM1000 and the BCM1000e, if there is one, from the ac power connection.
Page 233: Installing A Standard Power Supply
Remove the four power supply screws from the back of the BCM1000. Refer to Figure 114 Remove the power supply screws Version 2.0 hardware version 2.5 hardware Remove the power supply from the chassis. Installing a standard power supply Follow these steps to install a standard power supply.
Page 234: Upgrading To A Redundant Power Supply
Upgrading to a redundant power supply The redundant power supply allows you to change a failed power supply without turning off the system. You can add a redundant power supply to a BCM1000 currently equipped with a standard power supply.
Page 235: Setting Up The Base Unit
If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer to skip to step 2. Set up the BCM1000 for maintenance, as described in on page 169. Disconnect the power supply from the internal connections.
Page 236: Installing The Redundant Power Supply
Figure 117 Remove the knockout Installing the redundant power supply After you have prepared the BCM1000 to accommodate the redundant power supply, follow these steps to insert the redundant power supply housing. Remove the power supply modules from the redundant power supply housing.
Page 237: Figure 118 Attach The Redundant Power Supply Housing
Figure 118 Attach the redundant power supply housing Power supply housing screws Insert the power supply bracket and secure it with a screw. Refer to Figure 119 Securing the power supply bracket Chapter 18 Replacing a power supply 211 Figure 119.
Page 238: Figure 120 Insert And Attach The Modules
212 Chapter 18 Replacing a power supply If you have not already done so, install a redundant fan into the unit. Refer to replacing a cooling fan” on page Inside the cabinet, reconnect the power supply and fan cables. Reconnect the power supply and fan cables. Replace the cover.
Page 239: Replacing A Redundant Power Supply Module
If the green LED for the power supply is not lit, but the power switch on the module is on, it indicates that the module has failed. Note: It is not necessary to remove power from the BCM1000 or BCM1000e to replace a redundant power supply module.
Page 240: Replacing A Power Supply In An Bcm1000E
The power supply in the BCM1000e is exactly the same type of power supply as that in the BCM1000. The only difference is that 2.5 version BCM1000es come with either a standard power supply or redundant power supply. In this case the standard power supply cannot be updated to a redundant power supply.
Page 241: Figure 123 Bcm1000E, Redundant Power Supply Interior Connections
• Redundant power supply: “Replacing a redundant power supply module” on page Figure 123 Figure 124. Figure 123 BCM1000e, redundant power supply interior connections Power supply screws Figure 124 Installing the power module in a redundant BCM1000e Chapter 18 Replacing a power supply 215 Power cables Fan cables Installation and Maintenance Guide...
Page 242 216 Chapter 18 Replacing a power supply N0008587 01...
Page 243: Replacing Data Cards And Processing Hardware
WAN card, LAN, and modem cards (North America, only). All three types of cards are removed and replaced in the same manner, the only difference being which PCI slot they are inserted into. For a description of the function of each type of card on the BCM1000, refer to components” on page Figure 125 provides a general procedure for card replacement in the PCI slots of the BCM1000.
Page 244: Removing A Data Card
Chapter 19 Replacing data cards and processing hardware Removing a data card Five LEDs on the front of the BCM1000 indicate PCI card status. LAN cards can be inserted any of the first three PCI slots. Refer to Note: There are four possible profiles for data card placement in the BCM1000.
Page 245: Installing The Card
Remove the front cover. Remove the screw that secures the header of the card to the BCM1000 housing. Use both hands to carefully hold the card along the top and lift the card straight up and out of the unit.
Page 246: Replacing Pecs
IP telephony applications. If you plan to run a lot of IP telephones, you may need to upgrade to four PEC IIIs. The 2.0 version of the BCM1000 contains four PEC Is. If you want to start using IP telephony resources, you need to upgrade to PEC IIIs.
Page 247: Removing Pecs
Removing PECs The following steps describe the process for removing PECs from a BCM1000 MSC. Ensure you have a current data backup of your system. Shut down the system using the Shutdown command. For details refer to system software” on page...
Page 248: Installing A Pec
Chapter 19 Replacing data cards and processing hardware Installing a PEC When you replace or add PECs, ensure you have followed the directions for shutting down the system from the previous section. Also ensure you have a current data backup of your system. Warning: Possible data loss Ensure that you do not touch the PEC casing to any of the components on the MSC as you are sliding it into position.
Page 249: Replacing Memory
Replacing memory The version 2.5 BCM1000 comes equipped with 256 MB of Random Access Memory (RAM). The previous version 2.0 release of the hardware contains 128 MB of RAM. In both cases, the memory resides on a Dual In-line Memory Module (DIMM) in center of the main printed-circuit board (motherboard).
Page 250: Replacing Memory Dimm Chips
You replace a DIMM when the DIMMs fails or when you want to increase the amount of RAM in the Business Communications Manager. Note: There must be at least one DIMM installed in the BCM1000 in order for the system to function.
Page 251: Replacing The Clock/Calendar Battery
Warning: You must replace the battery with a CR2032, 3v Maxell coin cell battery. Do not use any other manufacturer because this may invalidate the safety approval of the BCM1000 hardware and possibly cause a fire or explosion. Figure 132 Process Map: Battery replacement overview...
Page 252: Removing The Clock/Calendar Battery
If you still have access to the Unified Manager, shut down the system using the Shutdown command. For details refer to skip to step 2. Set up the BCM1000 for maintenance, as described in on page 169. Attach one end of the grounding strap to your wrist and the other end to a grounded metal surface.
Page 253: Installing The New Battery
Installing the new battery This section describes how to replace the clock/calendar battery into the base unit. Warning: There is a danger of explosion if you do not replace the battery correctly. You must replace the battery with a CR2032, 3v Maxell coin cell battery. The positive side of the battery must face up.
Page 254 Chapter 19 Replacing data cards and processing hardware N0008587 01...
Page 255: Moving And Replacing Telephones
Configuration Guide. Determining the status of a telephone To discover the system status of a telephone, you must know the DN of the set and which port on the Business Communications Manager the set is connected to. If the tables in “Installing optional telephony equipment,”...
Page 256: Moving Telephones
If you connect a different telephone to the jack before you reconnect the moved telephone, the new telephone takes the programmed settings. The Business Communications Manager system can no longer identify the old telephone.
Page 257: Replacing Telephones With Different Models
Replacing telephones with different models If you disconnect a digital or analog telephone and connect a new telephone of a different type into the same jack, for example, replacing a 7310 digital phone with a 7316E digital phone, the new telephone keeps the old extension number but does not retain the user parameters.
Page 258 Chapter 20 Moving and replacing telephones N0008587 01...
Page 259: Defining Region-Based Defaults
Appendix A Defining region-based defaults This section describes some of the differences in the system based on the region or telephony or CallPilot template that you select in the Quick Start wizard when the system is first configured. Each region is designed using a set of system defaults that provide specific functionality for the geographical area in which the system is deployed.
Page 260: Core Software And Regions
Defining region-based defaults Core software and regions Each Region setting requires a specific core software to perform correctly. The following table shows the core software available. Table 45 Core software, defined by region and carrier profile Core Software (Carrier s/w ID) T1 CT2 Plus Region Caribbean...
Page 261: Caller Id Displays
Table 46 Languages (Continued) Region Language Sweden Swedish, Norwegian, Danish, NA English Switzerland German, Euro French, Italian, NA English The following table shows a breakdown of the language support for South American and Central American countries. Table 47 South/Central America language breakout Language Spanish Country...
Page 262: Companding Law By Region
Defining region-based defaults Companding Law by region The following table shows the companding law used for each region. Legacy DECT systems: You must ensure that DECT systems that require mu-law have the correct region setup before you install the DECT system. Refer to the DECT documentation for details.
Page 263: Media Bay Module Availability By Region
Media bay module availability by region Some of the media bay modules are customized for a specific type of line and are not available to all regions. The following table lists a cross-reference between regions and the type of modules that can be used within the related area. Table 50 Module availability, by profile Region Australia...
Page 264: Fem-Trunk Module Combinations By Region
Defining region-based defaults FEM-trunk module combinations by region Trunk Modules may be connected to the Business Communications Manager 2.5 system using the Fiber Expansion Module (FEM). The following table provides a cross-reference between regions and the Trunk Modules you can connect to the FEM. Table 51 Trunk availability, by region Region BRI S/T 2/4...
Page 265: Pri Line Protocol Support, By Region
PRI line protocol support, by region Table 52 PRI line protocol supported, by region Region BRI T side Australia ISDN ETSI 300 403 Brazil ISDN ETSI 300 403, ETSI QSIG 300 239 CALA Caribbean NI-2 North American Hong Kong ITU-T Taiwan Denmark ETSI QSIG 300 239,...
Page 266: Supported Isdn Line Services
Defining region-based defaults Supported ISDN line services The following table shows the ISDN private network services that are supported by the Business Communications Manager. Table 53 ISDN line services MCDN over PRI (SL-1) Basic Call Name display Number display Centralized voice mail Camp-on ISDN Call Connection Limit Network Call Transfer...
Page 267: Defining Time Zones By Country And Language
Defining time zones by country and language Time zones are based on the actual time zone where the Business Communications Manager is located. The Time Zone dropdown list on the initialization screen, allows you to be very specific in choosing a compatible time zone. If your exact location is not on the list, choose the one with the time zone closest to you.
Page 268 Defining region-based defaults Table 56 Region defaults (Continued) Functionality Attribute PCM Companding Law Race Integration OLI digits Dial Tone Detection Hunt Groups Show in second Default delay Queue timeout 60 sec If busy Mode Target line if busy setting 7000 digital phone Fax switch Service Schedule time Night...
Page 269 Table 56 Region defaults (Continued) Functionality Attribute DRT Delay Show in second Default Options Handsfree Pickup Group Remind Delay Allow SLR Transfer Callback Show in second Default Options Dialing Plan ONN Blocking VSC for analog tone VSC for analog pulse VSC for BRI VSC for PRI State for BRI/...
Page 270: Dialing Plan Defaults
Defining region-based defaults Table 56 Region defaults (Continued) Functionality Attribute UTAM Portable credits Release reason Release text Release code Display duration Overlap Receiving Local Number length for ISDN overlap receiving Tandem alerting TON/NPI National number length national number prepend Provide tone on PRI Dialing plan defaults Some profiles have default restriction dialing filters.
Page 271: Bri And Pri Line Types
BRI and PRI line types The following table provides a description of the types of lines that BRI and PRI trunks can provide. These are set under Resources, Media Bay Modules, Bus XX, Module X on the Unified Manager. Note that some of these line types are only available when specific regions are chosen. Table 58 BRI and PRI line types (DTM and BRI modules) Digital trunk types Description...
Page 272: Callpilot Regions
Defining region-based defaults Table 58 BRI and PRI line types (DTM and BRI modules) (Continued) Digital trunk types Description DPNSS (international term: Q.Sig or Q.931) a digital private network signaling system which allows phone systems from different manufacturers to be tied together over E1 lines, offering significant enhancements to Business Communications Manager 2.5 networking capabilities.
Page 273: Table 60 Callpilot Feature Default Anomalies
The following list are the default settings that are the same for all CallPilot regions: • Application name string • Group list lead digit • Country log header • SC maximum lines 10_20 • TA Admin Name • AMIS • Bilingualism •...
Page 274 Defining region-based defaults N0008587 01...
Page 275: Media Bay Module Combinations
Appendix B Media bay module combinations This section describes some combinations of trunk and station modules to demonstrate how to fit the modules into the DS30 bus resources. These configurations are meant to help demonstrate how your system can be configured using the information in this guide and do not necessarily reflect real-life configurations.
Page 276: Fully-Loaded Setup
Appendix B Media bay module combinations Fully-loaded setup This section describes a system containing one DSM 32, one DSM 16, two ASM 8s, and two DTMs. This configuration uses all the DS30 bus blocks, with the exception of two offsets. Table 62 demonstrates this combination, including the switch settings for each module.
Page 277: Table 63 Fully Loaded System Using Modules Set To Double Density
Warning: Do not install more than two GASM8 modules on the BCM1000 base unit. Table 63 Fully loaded system using modules set to double density...
Page 278: Changing Configurations
Communications Manager hardware, the station wiring needs to be adjusted. Refer to wiring” on page 141. System setup Use the following table to make a note of your basic system setup. Post this page near the BCM1000 for future reference. DS30 bus 02 Media bay module DIP switch setting Line/set type...
Page 279: Set Dns And Port Numbers
Set DNs and port numbers The media bay module, based on the switch settings of the module, defines which DNs and port numbers can be populated with telephones. If you have changed the default start DN for your system, use Table 64 to identify the DNs and ports for your sets.
Page 280 Appendix B Media bay module combinations Table 64 Cross referencing ports and DNs (Continued) DS 30 bus Pins Port* 02 DNs * For each port, substitute the X for the DS30 bus number. Example: Port X01 on DS30 bus 02 is port 0201. ** On default systems, these two DS30 bus blocks are set to Partial Double Density (PDD), which means that the second level of DNs are not available.
Page 281: Glossary
Relocation under Set relocation in System programming. auxiliary ringer An external telephone ringer or bell which rings when a line or a telephone rings. Enables the auxiliary ringer under Capabilities under System DNs programming. Program an auxiliary ringer in Services programming.
Page 282 A collection of communication lines that carry electronic signals between components in the system. Call Forward A feature that forwards all the calls arriving at a telephone to another telephone in the system. To have calls forwarded outside the system, use Line Redirection. Call Forward No Answer A feature that forwards all calls arriving at a telephone to another selected telephone in the system.
Page 283: Contents
Camp-on A feature that allows the user to reroute a call to a telephone when all the lines on that telephone are busy. To answer a camped call, use Call Queuing or select a line if the camped call appears on the set.
Page 284 BCM1000. If one of the hard disks becomes inoperable, the system halts the mirroring process and boots from the unaffected hard disk. You can then schedule disk replacement during normal maintenance periods.
Page 285 Do Not Disturb A feature that stops calls from ringing at a telephone. Only Priority Calls ring at the telephone when this feature is set. A line button flashes when a call is received, but the set does not ring.
Page 286 By configuring lines as ground start, the system can identify when a caller hangs up the telephone at the far end. Ground start trunks are available only on a Digital Trunk Interface (DTI).
Page 287 A unit of measure for indicating frequency in cycles per second. Integrated Services Digital Network (ISDN) A digital telephone service that allows for a combination voice and data transfer over a single, high-speed connection over the same copper twisted-pair telephone line as analog telephone service.
Page 288 Business Communications Manager system. Refer to the Software Keycode Installation guide for details. line The complete path of a voice or data connection between one telephone, or other device, and another. line number A number that identifies an external line. The total number of lines depends on the number and type of trunk media bay modules installed.
Page 289 Messaging. Meridian 1 ISDN Primary Rate Interface This is the MCDN protocol which is used between members of the Nortel Networks Meridian family of Private Telecommunication Network Exchanges. The signalling information is carried via time slot 16 of a 2.048 Mbit/s digital transmission system.
Page 290 A feature you can use to make announcements over the Business Communications Manager system using the telephone speakers and/or external speakers. Page Time out A setting that controls how long a Page Announcement can last. Assign the Page Time out under Feature settings in System programming.
Page 291 The main purpose of a PBX is to save the cost of requiring a line for each user to the telephone company central office since the PBX is owned and operated by the enterprise rather than the telephone company.
Page 292 Redundant systems In terms of this product, the BCM1000 and BCM1000e units can be installed with redundant power supplies and redundant fans. Redundant power supplies provide two modules. The system runs off of one of the modules. If that module goes down, then the second module takes over.
Page 293 A static or fixed IP address that is permanently assigned to a computer. Station Auxiliary Power Supply (SAPS) A device which provides power to a telephone that is more than 300 m (975 ft.) and less than 1200 m (3900 ft.) from the server, or to a CAP module.
Page 294 Transfer A feature that allows you to redirect a call to another telephone in your Business Communications Manager system, over a network, or outside your system. Transmission Control Protocol/Internet Protocol (TCP/IP) A language controlling communication between computers on the Internet.
Page 295 Waiting Indication on a display telephone. If you have Voice Message Waiting Indication, you can program the telephone numbers required to access a maximum of five external voice message centers. You can program which of the five centers is to be accessed by each specific line.
Page 296 Glossary N0008587 01...
Page 297: Index
7316 (North America only) 52 7316E 50 CAP 144 7324 (North America only) 52 7324N (International only) 52 7406 system components 54 7406 telephone overview 51 8-pair wiring for ASM 140 ac outlet 110, 113, 118 accessories ATA2 143 CAP 144 Call Center 27...
Page 298 109 mounting on the wall 81 overview 21 power supply 214 power supply switch 118 proximity to BCM1000 79 proximity to BCMe1000 79 redundant power supply 214 removing cables 110 removing the cover 169 removing the front bezel 111...
Page 299 Personal Call Manager 28 ports 24 power supply 205 Professional Call Center (requires keycode) 27 QoS Routing 28 remove BCM1000 cables for shutdown 169 removing the hard disk 174 replacing fan 197 restart 170 shutdown 168 station media bay modules 42...
Page 300 3.5 changes 55 channel requirements 66 DS30 channel hierarchy 86 supporting regions 236 dedicated cable 52 default IP address 121, 126, 130 new telephone 231 subnet mask 126 dialing plan profile defaults 244 dial-up 126 digital device compliance 9 digital extensions 61...
Page 301 64 overview 31 DIP switches GATM 96 disable CSU disconnect supervision, GASM 47 disconnect, BCM1000 and BCMe1000 169 disk space 16 ASM DIP switch settings 101 DIP switch settings 93 DSM switch settings 105, 106, 107 see also extensions...
Page 302 DIP switch settings 93 number required 61 see also DNs external clock 123, 124, 125 external devices, BCM1000 ports 24 external equipment, safety warning 23 external line isolation units (LIU), MSC jacks 23 external loudspeakers 158 external music source...
Page 303 72 wall mounting bracket 81 installing IP telephones 147 media bay modules 111 remove power 110 the BCM1000 in a rack 73 Integrated QoS Routing 28 internal components, BCM1000 17, 18 internal wiring requirements 70 International components 50, 52 internet...
Page 304 122 LAN CTE, overview 28 language by region 234 South and Central America 235 latch 111 LEDs BCM1000 25 fan 198 flashing 119 module troubleshooting 115 monitor at startup 113 off 119 PCI device (LAN card) 218 power supply 208...
Page 305 BRI DIP switch settings 94 BRI overview 20 channel requirements 66 CTM description 20 CTM DIP switch settings 95 DIP switch settings 89 DS30 channel hierarchy 85 DSM DIP switch settings 104 DSM wiring 138 DSM16 overview 20 DSM32 overview 21 DTM description 20 DTM DIP switch settings 93 FEM overview 21...
Page 306 159 relay jack description 23 parameters obtaining required values 126 required values 126 password hyperterminal 128 patch cable, BCM1000/BCMe1000 connection 82 configuring 130 requirements 55 devices 218 MSC description slots, number 16 standard MSC card 20 PCI Device LED 218...
Page 307 PuTTY 55 QoS Routing modem card, backup 22 software 28 quick configuration 128 rack installing in 72, 79 installing the BCM1000 73 mounting bracket installation 72 radio base station 7406 54 Digital Mobility 53 radio reception 9 radio-frequency interference 4...
Page 308 Index mobility services 236 modules 237 system defaults 241 voice mail feature defaults 247 registration information for telephone company 6 registration number tag 8 relay jack external paging 23, 158 remove cables 110 cables before shutdown 169 hard disk 174...
Page 309 CAP, 7324 52 CAP, 7324N 52 controlling from the PC 28 Digital Mobility overview 51 emergency 147 i2050 soft phone 26 IP telephone 26, 51, 147 moving 230 replacing 229 replacing with different type 231 replacing with same type 229 supported 71...
Page 310 247 Voice Manager 26 voice over IP 26 VoIP Gateway 26 i2050 soft phone 26 IP telephone 26, 51, 147 voltage checking before startup 118 power supply switch 118 requirements 70 volume 160 wall...
Page 311 Index grounding 70 LAN card 122 media bay modules 133 modem card 123 modem card DB25 cable 124 module installation warning 112 null modem cable 127 removing 169 requirements 70 shock warning 174 station media bay modules 138 V.35 adapter cable 124 WAN card 122 Installation and Maintenance Guide...

Nortel BCM1000 Installation And Maintenance Manual

North American Regulatory Information

Preface

Chapter 1 Introducing the Business Communications Manager

Chapter 2 Telephony Hardware

Chapter 3 Auxiliary Requirements

Chapter 4 Selecting the Media Bay Modules for Your System

Chapter 5 Installing the BCM1000

Chapter 6 Installing the Bcm1000E (Expansion Unit)

Chapter 7 Setting Media Bay Module DIP Switches

Chapter 8 Installing Media Bay Modules

Chapter 9 Starting the System

Chapter 10 Wiring the Modules

Chapter 11 Installing Telephones and Peripherals

Chapter 12 Installing Analog Terminal Adapters

Chapter 13 Installing Optional Telephony Equipment

Quick Links

Troubleshooting

Related Manuals for Nortel BCM1000

Summary of Contents for Nortel BCM1000