Honeywell Genesis Touch User Manual page 4

Facilitating Equipment Repairs
All repairs to the monitor and accessories must be made by an authorized repair
center. Any unauthorized repairs will invalidate your warranty. For product warranty
information please contact Customer Service.
If your equipment is not functioning correctly, contact a Customer Service Repre-
sentative to determine the appropriate action. Be prepared to identify the equip-
ment (monitor, scale, or accessory) and describe the problem in detail. You may be
asked to provide the model and serial number.
Shipping Equipment to Life Care Solutions
If Customer Service authorizes you to ship equipment, please follow the directions
below.
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Note: If your equipment is still under warranty, Customer Service will send you a UPS label.
Life Care Solutions RMA Shipping Address
Return merchandise authorizations (RMAs) should be sent to:
You are encouraged to share this information with anybody at your location who
would be responsible for coordinating product returns to avoid any delays.
Preface
Obtain a Return Material Authorization (RMA) number from Customer Service.
Clean the monitor and all accessories prior to shipping equipment to prevent
contamination.
Carefully pack the equipment in a sturdy box (the original box if possible) with at
least one-inch clearance around the equipment for protective packing
materials.
Do NOT ship material with evidence of an infestation and consult a local
exterminator. Fees will be charged for non-disclosure of equipment infestation.
Ship to the RMA address noted below.
HONEYWELL
ATTN: Life Care Solutions Receiving
10640 Freeport Drive
Louisville, KY 40258
Genesis Touch - User Manual