Honeywell Genesis Touch User Manual page 110

Updating Network Settings / Global Settings
Customers are advised to check for communications with LifeStream prior to
accessing the monitor's Android settings menu to troubleshoot cellular network
connectivity issues.
To troubleshoot connectivity with a monitor licensed for Video Visits, refer to the
note in this section, for additional information.
Monitors outside of the United States, with a serial number starting with A2 or
higher, may need Data Roaming settings updated to resolve connectivity issues. To
proceed with network settings troubleshooting:
1. At the following menu, tap More, More Settings, or More
2. At the More Settings / More Networks screen, swipe your
3. At the Mobile Networks screen, tap the Data Roaming
4. Choose Allow access for all trips.
5. Tap OK if this menu option appears in the Data
6. Tap the Network Mode option from the menu,
Note: If you intend to use the Genesis Touch for a Video Visit: Tap the Access Point Names
option. Verizon Internet will appear, with a description beneath it as: VZWINTERNET:
If your monitor is licensed for Video Visits and this does not appear, tap the Verizon
Internet entry, and tap APN in the next menu that appears. Double-tap the Shift key
for caps lock, and enter VZWINTERNET in uppercase letters. Tap OK when finished.
7. Press the Power button on the monitor and select Restart.
8. When the monitor restarts, access the Settings menu of the monitor, and select
102
Networks, depending on your tablet model and the version
of Android it is running, as shown on the right, for example.
finger up to scroll the menu window and tap the Mobile
Networks option when it appears.
Access or Global Data Roaming Access button, depending
on which option appears on your monitor.
Roaming Access menu.
and select Global from the pop-up menu that
appears.
Status. If the cellular network signal shows two bars or lower, move the monitor
to a location near a window where a cellular signal may be stronger.
Refer to the Verizon Wireless coverage map for signal strength information:
https://www.verizonwireless.com/featured/better-matters/?map=4glte#maps.
Genesis Touch - User Manual