Cti - Computer Telephony Integration - Mitel 470 System Manual

System Overview
2. 7. 2. 3

CTI - Computer Telephony Integration

The Computer Telephony Integration (CTI) integrates telephony services in the com-
pany process. Besides conventional telephony features Mitel Open Interfaces Platform
(OIP) offers many other convenient functions, which supports the employees with their
daily work, for instance:
• Dialling by name for outgoing calls and CLIP display for incoming calls offers an
added value by the integration of external directories and databases.
• Notification of Microsoft Outlook appointments on the system phones
• Presence-controlled communications with Busy Indicator
• Automatic Call Distribution
• Access to system configuration, what a maximum integration of different systems
ensures
And of course the communication system supports also First and Third-Party CTI inter-
faces for commercial CTI applications based on the Microsoft TAPI 2.1 standard.
Terminal supervision/control on the communication server by third-party applications
via the CSTA protocol is also supported.
First-party CTI
A first-party CTI is the direct physical connection between a phone terminal and a te-
lephony Client (workstation PC). Telephony functions and telephone states are con-
trolled and monitored on the telephony Client. A first-party CTI solution is ideal for a
small number of CTI workstations and is easily implemented.
MiVoice Office 400 supports First-Party CTI on all system phones via the Ethernet in-
terface. For this purpose the First-Party TAPI Service Provider (AIF-TSP) is required.
For first-party CTI applications which use the CSTA protocol (for instance Mitel Dialer),
the ECSTA driver (Mitel CSTA-to-TAPI Link) is required.
Application example
• Dialling from a database (phone book CD, etc.)
• Caller identification (CLIP)
• Creating a call journal
• Mitel Dialer (see Tab. 11, página 29)
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Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016