Mitel 470 System Manual page 34

System Overview
Mitel 400 CCS is an extension of the Mitel 400 Call Center and offers several possibil-
ities of statistically evaluating the call centre operation. Offline and online reports ena-
ble the call center operator to analyse and optimise call centre operations.
OIP as application interface
Certified third-party manufacturers can, for instance, integrate sector-specific applica-
tions into the MiVoice Office 400 and OpenCom communication environment.
OIP as automaton and alarm system
External alarm systems and building automation equipment (e.g. KNX) are easily mon-
itored through the connection to the communication system. This allows information to
be exchanged in a simple way between the systems. In this way the user can use his
system phone for voice communications and for monitoring external systems.
The I/O service offers a wide range of features which allows very flexible uses and ver-
satile applications. Some of its examples are listed below:
• Alarming equipment for maintenance personnel
• Monitoring of production processes
• Forwarding messages as e-mails
• Connection to building automation systems (KNX)
With the graphical interface (tree structure) events and the relevant actions are easily
linked with one another.
OIP in a networked environment
An OIP server can also be used in an AIN. To do so, it will be linked to the Master. In
addition, several communication systems can also be connected to an OIP server. It is
then possible for instance to obtain network-wide call logging for all the systems, to dis-
play call charge information on the system phones or to display status in the presence
indicator field of a PC operator console for all the users connected.
See also:
More information can be found in the Mitel Open Interfaces Platform system manual and in the
OIP WebAdminOnline help.
34
Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016