Mitel 470 System Manual page 33

System Overview
OIP as directory server
Already available directories, databases and phone books are linked to OIP and made
useful for name dialling and identification.
Integration is compatible with many standard databases such as Microsoft Exchange,
Microsoft Outlook, Microsoft Active Directory, communication server directories, LDAP
and ODBC directories and electronic phone books.
Moreover, Microsoft Exchange directories can be directly synchronised.
Unified Communications - OIP as telephony server
When OIP is used as telephony server, telephony integrates in a scalable manner into
IT communication: Top-class Softphones, PC-operated fixed and cordless phones,
presence-controlled call, voice mail control and calendar coupling via presence pro-
files, name dialling and call number identification via all linked company directories,
synchronisation of Microsoft Exchange contacts, e-mail notifications, etc. facilitate daily
communication.
OIP as operator centre
Several multi-functional operator applications can be organised with call centre func-
tions in operator groups.
OIP as Free Seating Server
OIP supports and expands the MiVoice Office 400 free seating function: A user logs on
at a free seating workstation and the phone automatically takes over his call number
and device configuration.
OIP as call center
The powerful Mitel 400 Call Center is an integral part of OIP and provides all the main
features such as flexible routing algorithms (cyclical, linear, longest time available,
CLIP-based, last agent), skill-based agent groups as well as an analysis of the call
centre data (online and offline) with chart-based evaluation. In the event of a network
interruption the emergency routing ensures the maximum availability of the system.
The agent functionality is available on all system phones including Softphones. This
applies equally to home workstations and to all the users on a Mitel Advanced Intelli-
gent Network. The one number user concept can also be set up for agents, which pro-
vides the staff of a Call Center with maximum mobility within the company.
The Mitel 400 Call Center is easy to manage and configure thanks to OIP WebAdmin.
Various monitoring functions, simple statistical evaluations and work group control can
be comfortably implemented using the administration interface.
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Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016