Mitel 470 System Manual page 30

System Overview
Application
Mitel BusinessCTI
MiContact Center
Business
Mitel Border Gateway
(MBG)
Mitel Alarm Server
Fax service
Tab. 12 Planning and configuration applications
Application
Mitel CPQ
30
Main features
• Powerful Unified Communications solution
• Presence management with calendar integration
• Instant Messaging (chat), video, SMS and e-mail functions
• Compatibility with the federation between Mitel Business CTI servers and/or
Microsoft Lync and OCS
• Easy integration into CRM and ERP systems
• Compatible with other call managers
• Clients for PC (Windows, Mac) and mobile phones/tablets (Android/IOS)
available
• Optional additional modules Mitel BusinessCTI Analytics
• Contact Center on a location with up to 80 agents
• Progress reports
• Real-time monitoring
• Dynamic agents and wait loop control
• Screen pop
• Intelligent Messaging
• Multimedia compatibility
• Highly scalable solution which offers mobile and external workers secure
and seamless access to the company's voice and data applications, regard-
less of their location.
• Specially designed for use in hospitals and nursing homes, industries and
businesses as well as public domains.
• Mitel Alarm Server monitors processes, activates the required services, sets
off alarms based on predefined samples or notifies selected recipients via
paging, e-mail, SMS or voice message.
• The alarm can be set off via a nurse call or fire-alarm system (ESPA inter-
face), via a key predefined on the Mitel DECT or system phone, an alert but-
ton, web client, or by calling the alarm server (audio guide), or via e-mail
(subject line analysis).
• The server-based fax service integrated on the CPU2-Sapplications card
converts incoming messages into PDF files and sends them to the recipient
as an e-mail attachment. When outgoing PDF files in e-mail attachments are
converted into fax messages. Fax messages can also directly be sent from
MS applications via a special printer driver.
• Pre-installed on the CPU2-S applications card of the
Mitel 470communication server.
Main features
• Web-based planning application for Mitel communication platforms (CPQ = Con-
figuring Planning Quoting)
• Uses project data to calculate the necessary communication server complete with
terminals, interface cards, modules and licences
• Country-specific adaptations possible for accessories
• Stored price lists and configurable quote compilation
• No installation necessary
Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016