Cti - Computer Telephony Integration - Mitel Aastra 470 System Manual

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CTI - Computer Telephony Integration

The Computer Telephony Integration (CTI) integrates telephony services in the
company process. Besides conventional telephony features Open Interfaces Plat-
form (OIP) offers many other convenient functions, which supports the employees
with their daily work, for instance:
• Dialling by name for outgoing calls and CLIP display for incoming calls offers an
added value by the integration of external directories and databases.
• Notification of Microsoft Outlook appointments on the system phones
• Presence-controlled communications with Busy Indicator
• Automatic Call Distribution
• Access to system configuration, what a maximum integration of different sys-
tems ensures
And of course the communication system supports also First and Third-Party CTI in-
terfaces for commercial CTI applications based on the Microsoft TAPI 2.1 standard.
Terminal supervision/control on the communication server by third-party applica-
tions via the CSTA protocol is also supported.
First-party CTI
A first-party CTI is the direct physical connection between a phone terminal and a
telephony Client (workstation PC). Telephony functions and telephone states are
controlled and monitored on the telephony Client. A first-party CTI solution is ideal
for a small number of CTI workstations and is easily implemented.
Connection via Ethernet
Aastra 400 supports First-Party CTI on all system phones via the Ethernet interface.
For this purpose the First-Party TAPI Service Provider (AIF-TSP) is required.
Application example
• Dialling from a database (phone book CD, etc.)
• Caller identification (CLIP)
• Creating a call journal
Aastra 470 as of R3.2
syd-0337/1.6 – R3.2 – 09.2014
System Overview
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