Mitel Applications - Mitel 470 System Manual

2. 7. 1

Mitel Applications

Tab. 11 Mitel applications
Application
Mitel Dialer
Mitel Open Interfaces
Platform (OIP)
Mitel MiCollab
Mitel 400 CCS
Mitel OpenCount
Mitel 470 as of R4.1
syd-0585/1.2 – R4.1 – 08.2016
Main features
• Simple first party CTI application
• Dial, answer, hang up
• Integration in Outlook, Lync 2013 and Office 365
• Search in directories
• Compatibility with MiVoice 5300, MiVoice 5300 IP, Mitel 6700 SIP /
6800 SIP, Mitel 600 DECT series phones
• Installation via SSP or WebAdmin
• Application interface for deep integration of applications by Mitel or other
manufacturers (see "Application interfaces", page 32)
• Easy to manage through an integrated web-based application
• Integrates the MiVoice 1560 PC Operator and Mitel OfficeSuite applications
• Presence-controlled communication coupled with Outlook diary entries
• Integration of contact databases and directories (Outlook, Exchange, Active
Directory, LDAP directories, phone book CD)
• Integration of building automation equipment and alarm systems
• Call centre functions with flexible routing algorithms, skill-based agent
groups and emergency routing
• Unified messaging with notification whenever new voice messages are
received via email (incl. message attachment)
• Partner program for integrating and certifying applications by other manufac-
turers
• Pre-installed on the applications card CPU2-S of the
Mitel 470communication server.
• Also available as OIP Virtual Appliance, for installation on a VMware server.
Comprehensive Unified Communications and Collaboration solution:
• Central software provided for industry standard servers or virtual environ-
ments
• Integration of Microsoft® Outlook®, IBM® Lotus Notes® Google®, Micro-
soft® Lync® etc.
UC clients for desktop, web and mobile applications:
• Comprehensive real-time presence information
• Dynamic call distribution
• Real collaboration with joint use of the desktop and documents
• Easy retrieval of voice messages
• Secure instant messaging (IM) and data transmission
• Audio, web and video conferences
• Mitel 400 CCS is an additional application for the Mitel 400 Call Center, and
provides statistics / reporting functions and agent monitoring (CCS = call
centre supervision). The licensing of the application is made via OIP.
• Pre-installed on the applications card CPU2-S of the
Mitel 470communication server.
• MitelOpenCount is a software package used for the call logging manage-
ment on the communication system. It consists for selected sectors of basic,
comfort and premium solutions and is installed on an external server.
System Overview
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